Re: [H] AOL/broadband issue. - SOLVED
I found out what the issue was. He still had the dial-up-networking entry for AOL on his system (which was marked as disabled). Removing that entry allowed LU to start working again. For some reason, it was trying to use the disabled entry. Thanks for trying to help. Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of j maccraw Sent: Tuesday, February 26, 2008 1:32 AM To: hardware@hardwaregroup.com Subject: Re: [H] AOL/broadband issue. When I say AOL in the same sentence, I had to clarify. RR would mean always on without regard to AOL's software. So therefore if all other internet traffic is working as expected there would have to be an issue with live update itself. You can download reinstall LU from symantec's site which might solve you problem. I'd be looking for calls from LiveUpdate, where they are going, and the resulting state of the connection. Bobby Heid wrote: Sorry, I assumed that all Roadrunner was cable. I did not think about using that tool (which I knew about, but never used). What would I look for? I don't think Live update is picking a connection, but I do think it is using the default connection. And I think AOL is causing some sort of issue here that Live Update is not handling properly. Thanks, Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of j maccraw Sent: Saturday, February 23, 2008 12:00 AM To: hardware@hardwaregroup.com Subject: Re: [H] AOL/broadband issue. Wait, he moved from AOL to RoadRunner what? Cable? DSL? Dialup? Maybe using TCPView from sysinternals to track what is happening connection wise? Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping
Re: [H] AOL/broadband issue.
When I say AOL in the same sentence, I had to clarify. RR would mean always on without regard to AOL's software. So therefore if all other internet traffic is working as expected there would have to be an issue with live update itself. You can download reinstall LU from symantec's site which might solve you problem. I'd be looking for calls from LiveUpdate, where they are going, and the resulting state of the connection. Bobby Heid wrote: Sorry, I assumed that all Roadrunner was cable. I did not think about using that tool (which I knew about, but never used). What would I look for? I don't think Live update is picking a connection, but I do think it is using the default connection. And I think AOL is causing some sort of issue here that Live Update is not handling properly. Thanks, Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of j maccraw Sent: Saturday, February 23, 2008 12:00 AM To: hardware@hardwaregroup.com Subject: Re: [H] AOL/broadband issue. Wait, he moved from AOL to RoadRunner what? Cable? DSL? Dialup? Maybe using TCPView from sysinternals to track what is happening connection wise? Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping
Re: [H] AOL/broadband issue.
Sorry, I assumed that all Roadrunner was cable. I did not think about using that tool (which I knew about, but never used). What would I look for? I don't think Live update is picking a connection, but I do think it is using the default connection. And I think AOL is causing some sort of issue here that Live Update is not handling properly. Thanks, Bobby -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of j maccraw Sent: Saturday, February 23, 2008 12:00 AM To: hardware@hardwaregroup.com Subject: Re: [H] AOL/broadband issue. Wait, he moved from AOL to RoadRunner what? Cable? DSL? Dialup? Maybe using TCPView from sysinternals to track what is happening connection wise? http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx Timeout is hard coded AFAIK, so hang is not a simple as can't reach host and I can't see an LiveUpdate picking a specific connection. Bobby Heid wrote: Hey, I was helping a friend whose Norton AV quit updating. It quit updating at the same time that he went from AOL dial-up to Roadrunner. Norton's Live Update does not seem to be able to connect and appears to hang while trying to connect. He refuses to let me remove the AOL program because the web interface to AOL is different and he is very, very resistant to change. Under network connections is an AOL connection and a local area network connection. Dial-up has been disabled and he can connect via AOL or a browser/email. I am thinking that for some reason Norton is trying to get to its server via the AOL connection and is failing. Does anyone know how I might check this and correct this issue? Thanks, Bobby Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping
Re: [H] AOL/broadband issue.
Wait, he moved from AOL to RoadRunner what? Cable? DSL? Dialup? Maybe using TCPView from sysinternals to track what is happening connection wise? http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx Timeout is hard coded AFAIK, so hang is not a simple as can't reach host and I can't see an LiveUpdate picking a specific connection. Bobby Heid wrote: Hey, I was helping a friend whose Norton AV quit updating. It quit updating at the same time that he went from AOL dial-up to Roadrunner. Norton's Live Update does not seem to be able to connect and appears to hang while trying to connect. He refuses to let me remove the AOL program because the web interface to AOL is different and he is very, very resistant to change. Under network connections is an AOL connection and a local area network connection. Dial-up has been disabled and he can connect via AOL or a browser/email. I am thinking that for some reason Norton is trying to get to its server via the AOL connection and is failing. Does anyone know how I might check this and correct this issue? Thanks, Bobby Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping
