Re: [H] Seagate 7200.11 BSY error & fix
Hello Rick, If a Drive is bricked (we call HDD Lock) or says it has 0GB on the drive. Those are usually a Firmware Fix I can do. To fix those you need to use a RS-232 serial connection to the drive and run a process of getting the firmware to restart and rebuild. At the company we work for we actually have a computer just for rebuilding firmware on drives. Happens a lot :) Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Rick Glazier > Sent: Wednesday, June 16, 2010 7:41 AM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > I totally lost you. Sorry. (I'll try to be more clear.) I edited the > quoting (slightly), to leave the original question. > > I (personally and locally) flashed a couple Seagate HDs with-in the > last year that the Seagate WEB site *model and serial number look-up* > thing/program said required an OFFICIAL SEAGATE HD firmware > patch/upgrade. > > <http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207 > 951> > > I'm bringing it up now as I was TOTALLY surprised a *certain* one of my > drives needed the patch. > I was NOT expecting that drive, AND the one I was most worried about > shipped with the patch (new firmware version) installed... > It would be wise for everyone to use the "checker" thing to see if > their drives are in the "old firmware" group. > > There was NOTHING wrong with MY drives, then or now. > This is a "flash in advance", or "brick your drive" scenario. > And yes, some drives with *bad* firmware may never trigger the bug. > Such is the randon nature of computers... > > More info: (The other side of the coin.) With no patch installed: > Anyone that had ALREADY bricked their drive needed to send it in to > Seagate.(Free.) IF it was the *firmware bug*, there would be no DATA > loss. > My definition of "bricked drive" in this case would be one totally > inaccessible. > > I assume IF you had any other "normal" early hard drive failures, you > were screwed, same as always... (Other than a free blank replacement.) > > This sounded like the same problem, but AFTER a drive was NOT patched, > AND had already bricked itself. > I brought it up in case anyone had not heard of the bug, or the > patch/(new firmware). > > Note that Seagate stonewalled this at first, and then begrudgingly > posted the firmware patches. > Firmware patching was something they had *always* said was "too > dangerous" > to do locally. > > HTH, Rick Glazier > > > From: "Tim Lider" > > Hello Rick, > > > > I am not sure if we can repair those. Although, I'm willing to give > > it a try and see. > > > > There is a few fixes to the Seagate F3 HD's I do on a daily basis. > I'm > > not sure if the fix will fix that problem. Clients do not tell us > > they Bricked the drive, LOL. > > On Behalf Of Rick Glazier > >> Sent: Wednesday, June 16, 2010 6:18 AM > >> To: hardware@hardwaregroup.com > >> Subject: Re: [H] Seagate 7200.11 BSY error & fix > >> > >> I have a quick question (I hope). > >> > >> I used the "drive and serial number" checking stuff at the Seagate > >> site a while back, (06-12-09) and found a couple drives that needed > >> their firmware upgraded manually BY ME, done locally, AND in ADVANCE > >> of problems with NEW firmware provided by the Seagate site for my > >> SPECIFIC drives. > >> > >> This was a proactive step to prevent the drive bricking itself. > >> (Hopefully.) > >> > >> Is this the same problem, but a manual repair to "un-brick" > >> a drive that was never firmware updated? > >> Sure sounds the same... > >> > >> Thanks in advance. Rick Glazier
Re: [H] Seagate 7200.11 BSY error & fix
We are on the "same page". I had a much smaller drive than that that needed one, which surprised me... See other message. Rick Glazier From: "Naushad, Zulfiqar" I still have 2 of those 1.5TB drives that had the firmware bug. I bought them and started using them, after 1 week the firmware was released. I immediately updated the firmware and to this day they are running fine. On Behalf Of Rick Glazier I have a quick question (I hope)
Re: [H] Seagate 7200.11 BSY error & fix
I totally lost you. Sorry. (I'll try to be more clear.) I edited the quoting (slightly), to leave the original question. I (personally and locally) flashed a couple Seagate HDs with-in the last year that the Seagate WEB site *model and serial number look-up* thing/program said required an OFFICIAL SEAGATE HD firmware patch/upgrade. <http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951> I'm bringing it up now as I was TOTALLY surprised a *certain* one of my drives needed the patch. I was NOT expecting that drive, AND the one I was most worried about shipped with the patch (new firmware version) installed... It would be wise for everyone to use the "checker" thing to see if their drives are in the "old firmware" group. There was NOTHING wrong with MY drives, then or now. This is a "flash in advance", or "brick your drive" scenario. And yes, some drives with *bad* firmware may never trigger the bug. Such is the randon nature of computers... More info: (The other side of the coin.) With no patch installed: Anyone that had ALREADY bricked their drive needed to send it in to Seagate.(Free.) IF it was the *firmware bug*, there would be no DATA loss. My definition of "bricked drive" in this case would be one totally inaccessible. I assume IF you had any other "normal" early hard drive failures, you were screwed, same as always... (Other than a free blank replacement.) This sounded like the same problem, but AFTER a drive was NOT patched, AND had already bricked itself. I brought it up in case anyone had not heard of the bug, or the patch/(new firmware). Note that Seagate stonewalled this at first, and then begrudgingly posted the firmware patches. Firmware patching was something they had *always* said was "too dangerous" to do locally. HTH, Rick Glazier From: "Tim Lider" Hello Rick, I am not sure if we can repair those. Although, I'm willing to give it a try and see. There is a few fixes to the Seagate F3 HD's I do on a daily basis. I'm not sure if the fix will fix that problem. Clients do not tell us they Bricked the drive, LOL. On Behalf Of Rick Glazier Sent: Wednesday, June 16, 2010 6:18 AM To: hardware@hardwaregroup.com Subject: Re: [H] Seagate 7200.11 BSY error & fix I have a quick question (I hope). I used the "drive and serial number" checking stuff at the Seagate site a while back, (06-12-09) and found a couple drives that needed their firmware upgraded manually BY ME, done locally, AND in ADVANCE of problems with NEW firmware provided by the Seagate site for my SPECIFIC drives. This was a proactive step to prevent the drive bricking itself. (Hopefully.) Is this the same problem, but a manual repair to "un-brick" a drive that was never firmware updated? Sure sounds the same... Thanks in advance. Rick Glazier
Re: [H] Seagate 7200.11 BSY error & fix
Hello Rick, I am not sure if we can repair those. Although, I'm willing to give it a try and see. There is a few fixes to the Seagate F3 HD's I do on a daily basis. I'm not sure if the fix will fix that problem. Clients do not tell us they Bricked the drive, LOL. Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Rick Glazier > Sent: Wednesday, June 16, 2010 6:18 AM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > I have a quick question (I hope). > > I used the "drive and serial number" checking stuff at the Seagate site > a while back, (06-12-09) and found a couple drives that needed their > firmware upgraded manually BY ME, done locally, AND in ADVANCE of > problems with NEW firmware provided by the Seagate site for my SPECIFIC > drives. > > This was a proactive step to prevent the drive bricking itself. > (Hopefully.) > > Is this the same problem, but a manual repair to "un-brick" > a drive that was never firmware updated? > Sure sounds the same... > > Thanks in advance. Rick Glazier > > From: "Tim Lider" > > Here's a site that explains the fix a bit. Although they go > overboard. > > > > http://sites.google.com/site/seagatefix/Home > > > > Also, go to http://forum.hddguru.com/ for more hard drive info. IT > is > > a good site for info and tools for hard drives.
Re: [H] Seagate 7200.11 BSY error & fix
I still have 2 of those 1.5TB drives that had the firmware bug. I bought them and started using them, after 1 week the firmware was released. I immediately updated the firmware and to this day they are running fine. -Original Message- From: hardware-boun...@hardwaregroup.com [mailto:hardware-boun...@hardwaregroup.com] On Behalf Of Rick Glazier Sent: Wednesday, June 16, 2010 4:18 PM To: hardware@hardwaregroup.com Subject: Re: [H] Seagate 7200.11 BSY error & fix I have a quick question (I hope). I used the "drive and serial number" checking stuff at the Seagate site a while back, (06-12-09) and found a couple drives that needed their firmware upgraded manually BY ME, done locally, AND in ADVANCE of problems with NEW firmware provided by the Seagate site for my SPECIFIC drives. This was a proactive step to prevent the drive bricking itself. (Hopefully.) Is this the same problem, but a manual repair to "un-brick" a drive that was never firmware updated? Sure sounds the same... Thanks in advance. Rick Glazier From: "Tim Lider" > Here's a site that explains the fix a bit. Although they go overboard. > > http://sites.google.com/site/seagatefix/Home > > Also, go to http://forum.hddguru.com/ for more hard drive info. IT is a > good site for info and tools for hard drives.
Re: [H] Seagate 7200.11 BSY error & fix
I have a quick question (I hope). I used the "drive and serial number" checking stuff at the Seagate site a while back, (06-12-09) and found a couple drives that needed their firmware upgraded manually BY ME, done locally, AND in ADVANCE of problems with NEW firmware provided by the Seagate site for my SPECIFIC drives. This was a proactive step to prevent the drive bricking itself. (Hopefully.) Is this the same problem, but a manual repair to "un-brick" a drive that was never firmware updated? Sure sounds the same... Thanks in advance. Rick Glazier From: "Tim Lider" Here's a site that explains the fix a bit. Although they go overboard. http://sites.google.com/site/seagatefix/Home Also, go to http://forum.hddguru.com/ for more hard drive info. IT is a good site for info and tools for hard drives.
Re: [H] Seagate 7200.11 BSY error & fix
Oh, I understand that. I think it is a good site also. I was just letting people know what I found when I went there. Thanks, Bobby -Original Message- From: hardware-boun...@hardwaregroup.com [mailto:hardware-boun...@hardwaregroup.com] On Behalf Of Tim Lider Sent: Tuesday, June 15, 2010 9:53 AM To: hardware@hardwaregroup.com Subject: Re: [H] Seagate 7200.11 BSY error & fix Hello Bobby, The site is good. There is some utilities in there that give off false positives. Think about it, you're going to change something on the hard drive, it could be mistaken for a virus :) Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Bobby Heid > Sent: Monday, June 14, 2010 4:03 PM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > Norton thinks that site might not be ok because of: > > Total threats found: 1 > > > Viruses (what's this?) > Threats found: 1 > Here is a complete list: > > Threat Name: W32.SillyFDC > Location: http://hddguru.com/download/software/HDDScan/HDDScan_v30.zip > > Just an FYI. > > Bobby > > -Original Message- > From: hardware-boun...@hardwaregroup.com > [mailto:hardware-boun...@hardwaregroup.com] On Behalf Of Tim Lider > Sent: Monday, June 14, 2010 10:01 AM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > Hello, > > Here's a site that explains the fix a bit. Although they go overboard. > > http://sites.google.com/site/seagatefix/Home > > Also, go to http://forum.hddguru.com/ for more hard drive info. IT is > a good site for info and tools for hard drives. > > Regards, > > Tim Lider > Sr. Data Recovery Specialist > Advanced Data Solutions, LLC > http://www.adv-data.com > > > > -Original Message- > > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > > boun...@hardwaregroup.com] On Behalf Of Joshua MacCraw > > Sent: Sunday, June 13, 2010 11:18 AM > > To: hardware@hardwaregroup.com > > Subject: [H] Seagate 7200.11 BSY error & fix > > > > Well randomly at reboot I had my Seagate 750GB stop detecting. So I > > verify it's spinning up & go looking for a logic board only to find > > there is a known firmware bug known as "BSY" which I gather is the > > drive thinking it's busy & not responding. > > > > So it looks like the fix is a serial link to the logic board where > you > > can issue a series of commands to reset it. Anyone else run it this & > > tired the fix? Tim, can you offer insights? I've ordered a USB-TTL > > adapter to give it try since I have all my AV crap on it & don't want > > to loose it if possible. > > > > Really need scrape up the $280 for a pair of WD20EARS but this is my > > 2nd newest drive about 1.5yr old! Will be my last Seagate for the > near > > future for sure! > > > > > > > >
Re: [H] Seagate 7200.11 BSY error & fix
Hello Bobby, The site is good. There is some utilities in there that give off false positives. Think about it, you're going to change something on the hard drive, it could be mistaken for a virus :) Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Bobby Heid > Sent: Monday, June 14, 2010 4:03 PM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > Norton thinks that site might not be ok because of: > > Total threats found: 1 > > > Viruses (what's this?) > Threats found: 1 > Here is a complete list: > > Threat Name: W32.SillyFDC > Location: http://hddguru.com/download/software/HDDScan/HDDScan_v30.zip > > Just an FYI. > > Bobby > > -Original Message- > From: hardware-boun...@hardwaregroup.com > [mailto:hardware-boun...@hardwaregroup.com] On Behalf Of Tim Lider > Sent: Monday, June 14, 2010 10:01 AM > To: hardware@hardwaregroup.com > Subject: Re: [H] Seagate 7200.11 BSY error & fix > > Hello, > > Here's a site that explains the fix a bit. Although they go overboard. > > http://sites.google.com/site/seagatefix/Home > > Also, go to http://forum.hddguru.com/ for more hard drive info. IT is > a good site for info and tools for hard drives. > > Regards, > > Tim Lider > Sr. Data Recovery Specialist > Advanced Data Solutions, LLC > http://www.adv-data.com > > > > -Original Message- > > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > > boun...@hardwaregroup.com] On Behalf Of Joshua MacCraw > > Sent: Sunday, June 13, 2010 11:18 AM > > To: hardware@hardwaregroup.com > > Subject: [H] Seagate 7200.11 BSY error & fix > > > > Well randomly at reboot I had my Seagate 750GB stop detecting. So I > > verify it's spinning up & go looking for a logic board only to find > > there is a known firmware bug known as "BSY" which I gather is the > > drive thinking it's busy & not responding. > > > > So it looks like the fix is a serial link to the logic board where > you > > can issue a series of commands to reset it. Anyone else run it this & > > tired the fix? Tim, can you offer insights? I've ordered a USB-TTL > > adapter to give it try since I have all my AV crap on it & don't want > > to loose it if possible. > > > > Really need scrape up the $280 for a pair of WD20EARS but this is my > > 2nd newest drive about 1.5yr old! Will be my last Seagate for the > near > > future for sure! > > > > > > > >
Re: [H] Seagate 7200.11 BSY error & fix
Norton thinks that site might not be ok because of: Total threats found: 1 Viruses (what's this?) Threats found: 1 Here is a complete list: Threat Name: W32.SillyFDC Location: http://hddguru.com/download/software/HDDScan/HDDScan_v30.zip Just an FYI. Bobby -Original Message- From: hardware-boun...@hardwaregroup.com [mailto:hardware-boun...@hardwaregroup.com] On Behalf Of Tim Lider Sent: Monday, June 14, 2010 10:01 AM To: hardware@hardwaregroup.com Subject: Re: [H] Seagate 7200.11 BSY error & fix Hello, Here's a site that explains the fix a bit. Although they go overboard. http://sites.google.com/site/seagatefix/Home Also, go to http://forum.hddguru.com/ for more hard drive info. IT is a good site for info and tools for hard drives. Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Joshua MacCraw > Sent: Sunday, June 13, 2010 11:18 AM > To: hardware@hardwaregroup.com > Subject: [H] Seagate 7200.11 BSY error & fix > > Well randomly at reboot I had my Seagate 750GB stop detecting. So I > verify it's spinning up & go looking for a logic board only to find > there is a known firmware bug known as "BSY" which I gather is the > drive thinking it's busy & not responding. > > So it looks like the fix is a serial link to the logic board where you > can issue a series of commands to reset it. Anyone else run it this & > tired the fix? Tim, can you offer insights? I've ordered a USB-TTL > adapter to give it try since I have all my AV crap on it & don't want > to loose it if possible. > > Really need scrape up the $280 for a pair of WD20EARS but this is my > 2nd newest drive about 1.5yr old! Will be my last Seagate for the near > future for sure! > >
Re: [H] Seagate 7200.11 BSY error & fix
Hello, Here's a site that explains the fix a bit. Although they go overboard. http://sites.google.com/site/seagatefix/Home Also, go to http://forum.hddguru.com/ for more hard drive info. IT is a good site for info and tools for hard drives. Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Joshua MacCraw > Sent: Sunday, June 13, 2010 11:18 AM > To: hardware@hardwaregroup.com > Subject: [H] Seagate 7200.11 BSY error & fix > > Well randomly at reboot I had my Seagate 750GB stop detecting. So I > verify it's spinning up & go looking for a logic board only to find > there is a known firmware bug known as "BSY" which I gather is the > drive thinking it's busy & not responding. > > So it looks like the fix is a serial link to the logic board where you > can issue a series of commands to reset it. Anyone else run it this & > tired the fix? Tim, can you offer insights? I've ordered a USB-TTL > adapter to give it try since I have all my AV crap on it & don't want > to loose it if possible. > > Really need scrape up the $280 for a pair of WD20EARS but this is my > 2nd newest drive about 1.5yr old! Will be my last Seagate for the near > future for sure! > >
Re: [H] Seagate 7200.11 BSY error & fix
Hello, Yes, you will need a serial link to the PCBA to get a majority of these drives fixed. Also, you will need to short out 2 points in the PCBA as well. I've fixed many of these for recovery, nut I would not recommend using the drive much afterward. It's a temporary fix and the same problem or worse will occur if you keep using the drive. I've seen this happen on a bench drive. If you are not sure what to do I can work on it for you. I'll charge ya shipping and a small fee :) Regards, Tim Lider Sr. Data Recovery Specialist Advanced Data Solutions, LLC http://www.adv-data.com > -Original Message- > From: hardware-boun...@hardwaregroup.com [mailto:hardware- > boun...@hardwaregroup.com] On Behalf Of Joshua MacCraw > Sent: Sunday, June 13, 2010 11:18 AM > To: hardware@hardwaregroup.com > Subject: [H] Seagate 7200.11 BSY error & fix > > Well randomly at reboot I had my Seagate 750GB stop detecting. So I > verify it's spinning up & go looking for a logic board only to find > there is a known firmware bug known as "BSY" which I gather is the > drive thinking it's busy & not responding. > > So it looks like the fix is a serial link to the logic board where you > can issue a series of commands to reset it. Anyone else run it this & > tired the fix? Tim, can you offer insights? I've ordered a USB-TTL > adapter to give it try since I have all my AV crap on it & don't want > to loose it if possible. > > Really need scrape up the $280 for a pair of WD20EARS but this is my > 2nd newest drive about 1.5yr old! Will be my last Seagate for the near > future for sure! > >
[H] Seagate 7200.11 BSY error & fix
Well randomly at reboot I had my Seagate 750GB stop detecting. So I verify it's spinning up & go looking for a logic board only to find there is a known firmware bug known as "BSY" which I gather is the drive thinking it's busy & not responding. So it looks like the fix is a serial link to the logic board where you can issue a series of commands to reset it. Anyone else run it this & tired the fix? Tim, can you offer insights? I've ordered a USB-TTL adapter to give it try since I have all my AV crap on it & don't want to loose it if possible. Really need scrape up the $280 for a pair of WD20EARS but this is my 2nd newest drive about 1.5yr old! Will be my last Seagate for the near future for sure!
