Fwd: HMC Hardware error
Hi all, We are facing a abnormal Hardware error message on our HMC console. Is this critical, do we need to fix it now or its a warning message. could anyone help me please on this. Hardware Messages - P002DAB7:LPAR1 Select Date Time Message Text Select Date Time Message Text [image: Select] October 31, 2014 2:06:04 PM ACT02674W Remote support call failed. [image: Select] October 31, 2014 2:06:04 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 14, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 14, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 16, 2014 4:39:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 4:49:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 21, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 21, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 22, 2014 2:24:08 PM ACT02674W Remote support call failed. [image: Select] November 24, 2014 6:54:16 PM ACT02674W Remote support call failed. Thanks, Balan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: HMC Hardware error
For urgent issues, it is better to open a SEV1 case with IBM support. Lizette -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of zos reader Sent: Monday, November 24, 2014 7:37 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Fwd: HMC Hardware error Hi all, We are facing a abnormal Hardware error message on our HMC console. Is this critical, do we need to fix it now or its a warning message. could anyone help me please on this. Hardware Messages - P002DAB7:LPAR1 Select Date Time Message Text Select Date Time Message Text [image: Select] October 31, 2014 2:06:04 PM ACT02674W Remote support call failed. [image: Select] October 31, 2014 2:06:04 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 14, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 14, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 16, 2014 4:39:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 4:49:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 21, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 21, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 22, 2014 2:24:08 PM ACT02674W Remote support call failed. [image: Select] November 24, 2014 6:54:16 PM ACT02674W Remote support call failed. Thanks, Balan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: HMC Hardware error
It appears your HMC as lost its link to the outside world, particularly to IBM. Did a cable get unplugged? Did IBM's url change? Has someone reconfigured your network or firewall? Did anyone update the remote support parameters? If your system is up and running normally, it probably is not critical. Usually there would be a blinking blue indicator over the Hardware Messages icon. That would give you some kind of clue. If you can get a CE on site, he can probably determine why the HMC was calling for help. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of zos reader Sent: Monday, November 24, 2014 6:37 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Fwd: HMC Hardware error Hi all, We are facing a abnormal Hardware error message on our HMC console. Is this critical, do we need to fix it now or its a warning message. could anyone help me please on this. Hardware Messages - P002DAB7:LPAR1 Select Date Time Message Text Select Date Time Message Text [image: Select] October 31, 2014 2:06:04 PM ACT02674W Remote support call failed. [image: Select] October 31, 2014 2:06:04 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 14, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 14, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 16, 2014 4:39:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 4:49:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 21, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 21, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 22, 2014 2:24:08 PM ACT02674W Remote support call failed. [image: Select] November 24, 2014 6:54:16 PM ACT02674W Remote support call failed. Thanks, Balan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: HMC Hardware error
Thanks you, we have raised a hardware call and waiting for CE. On Tue, Nov 25, 2014 at 12:06 PM, retired mainframer retired-mainfra...@q.com wrote: It appears your HMC as lost its link to the outside world, particularly to IBM. Did a cable get unplugged? Did IBM's url change? Has someone reconfigured your network or firewall? Did anyone update the remote support parameters? If your system is up and running normally, it probably is not critical. Usually there would be a blinking blue indicator over the Hardware Messages icon. That would give you some kind of clue. If you can get a CE on site, he can probably determine why the HMC was calling for help. -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of zos reader Sent: Monday, November 24, 2014 6:37 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Fwd: HMC Hardware error Hi all, We are facing a abnormal Hardware error message on our HMC console. Is this critical, do we need to fix it now or its a warning message. could anyone help me please on this. Hardware Messages - P002DAB7:LPAR1 Select Date Time Message Text Select Date Time Message Text [image: Select] October 31, 2014 2:06:04 PM ACT02674W Remote support call failed. [image: Select] October 31, 2014 2:06:04 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 14, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 14, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 16, 2014 4:39:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 4:49:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 16, 2014 5:19:36 PM External Time Source contact via Network Time Protocol (NTP) message [image: Select] November 21, 2014 2:03:25 PM ACT02674W Remote support call failed. [image: Select] November 21, 2014 2:03:25 PM ACT08035W Transmit service data to the remote service support system failed. [image: Select] November 22, 2014 2:24:08 PM ACT02674W Remote support call failed. [image: Select] November 24, 2014 6:54:16 PM ACT02674W Remote support call failed. Thanks, Balan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
