Thanks, John.
Found a SHARE presentation that shows Resolve is one of the Electronic
Support offerings. I didn't even know that, having nothing to do with the
contracts.
Since I was asked the question without seeing the contract, guess I need
to see what all we're actually paying for.
Steven F. Conway, CISSP
Hosting Services Division, Cloud Technology and Hosting Office,
AO-DTS-CTHO-HSD
z/OS Systems Support
Phone: 703-295-1926
Mobile: 703-402-2650
steve_con...@ao.uscourts.gov
From: Chase, John jch...@ussco.com
To: IBM-MAIN@LISTSERV.UA.EDU
Date: 04/25/2014 03:59 PM
Subject:Re: Relationship of Resolve to ServiceLink?
Sent by:IBM Mainframe Discussion List IBM-MAIN@LISTSERV.UA.EDU
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On
Behalf Of Steve Conway
Sent: Friday, April 25, 2014 2:38 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Relationship of Resolve to ServiceLink?
Looking at software renewals, and I was asked about several. This
stumped me.
I read the Getting Started Guide to Technical Support Services for IBM
zSeries Software at http://www-
935.ibm.com/services/us/its/pdf/swxcel.pdf.
It is a whopping 2 paragraphs, and no detail.
The description on IBM's web site under IBM Products and Services (
https://www-
304.ibm.com/shop/americas/webapp/wcs/stores/servlet/default/CategoryDisplay?catalogId=-
840storeId=1langId=-1dualCurrId=73categoryId=2364419go=
) is just as useful.
If all I have is z/OS on my hardware, what does Resolve provide me that
my ServiceLink money does not?
IIRC, Resolve includes what used to be known as TechQA while Servicelink
does not.
-jc-
Cheers,,,Steve
Steven F. Conway, CISSP
Hosting Services Division, Cloud Technology and Hosting Office,
AO-DTS-CTHO-HSD
z/OS Systems Support
Phone: 703-295-1926
Mobile: 703-402-2650
steve_con...@ao.uscourts.gov
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