Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
To use JAWS with Citrix, you need to have JAWS installed on the Citrix server as well as the client machine. You also need your JAWS version to be licenced for remote access. Although I manage the Remedy back-end database, I have never bothered to try accessing the front-end, so don't have any useful advice there. But until you get JAWS on the Citrix server, and get the Remote license from Freedom Scientific, you are going to go nowhere. -- Blue skies. Dan Rossi Senior Oracle Database Administrator Carnegie Mellon University. E-Mail: d...@andrew.cmu.edu Tel:(412) 268-9081 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
The connection to the Server using Citrix still needs JAWS to be installed on the Server. Unless the connection to the server is made you will not know if Remedy can be used. I have been connecting to work using Citrix for over 3 years. The first and most important step is the Citrix connection must be made to the server having JAWS installed. My IT Department worked with SS to resolve any issues. John -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Annette Carr Sent: Sunday, January 05, 2014 6:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Doubt regarding remote access with JAWS15: Srinivas, It is my understanding that there is a way to have JAWS work when using a Cytrix based system. Unfortunately, I do not know the details, but I would guess that others on this list do know. As far as Remedy goes, I believe that there have been improvements made in its accessibility. I think they are using version 7.something at work. Good Luck. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Parker Sent: Sunday, January 05, 2014 4:27 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Doubt regarding remote access with JAWS15: Srinivas, It's been 3 years since I last attempted to access Remedy, but at that time, it was pretty much unusable with Jaws. The symptoms you describe indicate to me that perhaps little has changed. Steve Parker -Original Message- From: srinivas bangalore_11 Sent: Tuesday, December 24, 2013 12:49 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
Srinivas, It is my understanding that there is a way to have JAWS work when using a Cytrix based system. Unfortunately, I do not know the details, but I would guess that others on this list do know. As far as Remedy goes, I believe that there have been improvements made in its accessibility. I think they are using version 7.something at work. Good Luck. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Parker Sent: Sunday, January 05, 2014 4:27 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Doubt regarding remote access with JAWS15: Srinivas, It's been 3 years since I last attempted to access Remedy, but at that time, it was pretty much unusable with Jaws. The symptoms you describe indicate to me that perhaps little has changed. Steve Parker -Original Message- From: srinivas bangalore_11 Sent: Tuesday, December 24, 2013 12:49 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
Srinivas, It's been 3 years since I last attempted to access Remedy, but at that time, it was pretty much unusable with Jaws. The symptoms you describe indicate to me that perhaps little has changed. Steve Parker -Original Message- From: srinivas bangalore_11 Sent: Tuesday, December 24, 2013 12:49 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
Hi, As far as I can tell from how you are describing things to me, you are running the Remady system on a Citrix server. This would mean that if JAWS is to work in this application, you would need JAWS installed on the Citrix server that the application is running on. I use JAWS all the time with RDP to my laptop but a Citrix application needs a little more work and I have never managed to make the time and work with our Server Team to test this. I am sure that Freedomscientific will also be able to help you with this. You will need the Remote Access part of JAWS adding to your serial number as well, I am assuming that you already have this as it sounds as if you are able to use RDP. I hope that this helps in some way. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of srinivas bangalore_11 Sent: 24 December 2013 06:50 To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and GSi recipients NHSmail provides an email address for your career in the NHS and can be accessed anywhere For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
Do you have JAWS Professional and is a copy installed on Server? John -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of srinivas bangalore_11 Sent: Tuesday, December 24, 2013 1:50 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Doubt regarding remote access with JAWS15:
Srinivas, Do you have the license for Jaws remote access? You need a license and a copy of your jaws on the Cytrix server. HTH, Godwin Adoyi -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of srinivas bangalore_11 Sent: Tuesday, December 24, 2013 6:50 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Doubt regarding remote access with JAWS15: Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Doubt regarding remote access with JAWS15:
Hi team, This is srinivas from Bangalore India. I am new to the list and this is first email. I need your suggestions/guidence to overcome from the challenge with JAWS. Friends, I recently Joined IBM India. There my profile is to assign the insidents/tickets to the resolver groups from the tool called Rimidy. For that, I need to open the another tool called Cytrix. from there I have to open Rimidy. Apart from that, there is no another way. My challenge is, Jaws is userly friendly till I open Cytrix. If I click Rimidy from there, Jaws is not saying anything. Not even time, title etc. But it will say log on frame. After I enter user name and password, it will say starting rimidy. Thats it. after that, If I navigate with arrow keys or tab key it will not say anything. If I restart the Jaws and press insert f1 twice, it will say help topic is not available. I am not aware how to overcome from this challenge. Friends, I need your suggestions/guidence in this regard as earliest as I need to submit the report to my manager regarding the accessibility. So friends, Kindly help me in this regard as soon as possible. Call me if you have any clarifications. With best regards, Srinivas MVLES. 9590872930. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
