Re: [JAWS-Users] JFW 16 Incomplete install
Was the computer successfully connected to the Internet when you entered the authorization code? It needs to be, since the authorization process occurs online. wayne smith <waynesoundsm...@earthlink.net> wrote: > Thanks so much. With a new hard drive I had no ability to even set up the > internet. I used the JAWS 17 disk I had and it worked. I had to use > Narrator at the beginning which is something I never had to do before but > JAWS 17 is now on my repaired machine. It would not take my authorization > code even though I had it from FS in a previous email exchange. I sent them > a copy of their own message and asked why the authorization key did not > work. I'll have to use 40 minute mode until they help me get the correct > code. I had my wife look at their email and enter it a second time to be > sure I wasn't getting it wrong but no luck. Thanks to all. With the 40 > minute mode I had enough time to set up my internet connection-getting > closer! > > Wayne > > -Original Message- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Adrian Spratt > Sent: Saturday, August 27, 2016 6:04 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Finally, here's the FS page where you'll find the links to the 64-bit and > 32-bit versions of JAWS 16: > https://www.freedomscientific.com/Downloads/JAWS/PreviousVersions > > -Original Message- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of wayne smith > Sent: Saturday, August 27, 2016 6:03 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Thanks, since I am using Windows 7 with MS Office 2010 and my impression is > that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS > 17 and have a disk on my desk. Please send me the link for 16. Will I need > sighted help for installing the download from the link. I turned on > Narrator but it seems very limited in Windows 7. > > Wayne > > -Original Message- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Adrian Spratt > Sent: Saturday, August 27, 2016 4:57 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Wayne, > > Instead of waiting for a replacement disc, you and your wife could download > JAWS from the FS website and commence installation from that file. At any > rate, I'm pretty sure you don't need to have installed JAWS with a disc the > first time. When my hard disc had to be replaced three months ago, I believe > I started JAWS from the downloaded file. > > Are you eligible for JAWS 17, or must you use 16? If locating the download > page is a problem, since you can't operate the PC yourself, post again and I > or someone will get the link. > > -Original Message- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of wayne smith > Sent: Saturday, August 27, 2016 5:34 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Hello Mike, > > There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type > Jaws in the Windows key search field nothing comes up. I never got a prompt > for the kind of install, standard or custom as I have in previous installs > and I was never asked for my Jaws owner key. I have never had these issues > before when using a disk. I am wondering if I got a corrupted disk. The > issue now is what to do next. The computer did shut down and restart so the > files are there somewhere. I did get some voice prompts so the speakers are > functioning. I may have to contact FS support next week. I don't think > that I should insert the disk a second time unless somebody thinks that may > do it. > > Wayne > > -----Original Message- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Mike B. > Sent: Saturday, August 27, 2016 4:01 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Hi Wayne, > > Do you have a Jaws icon on the desktop? Did you try pressing enter on the > Jaws icon if 1 is there? Are your speakers / volume on? > Take care. > Mike > Sent from my iBarstool. Go Dodgers! > - Original Message - > From: wayne smith > To: jaws-users-list@jaws-users.com > Sent: Saturday, August 27, 2016 11:43 AM > Subject: [JAWS-Users] JFW 16 Incomplete install > > > Hello- > > I just got my old computer back with a new hard drive. I have Windows 7 on > it so I used my JAWS 16
Re: [JAWS-Users] JFW 16 Incomplete install
Thanks so much. With a new hard drive I had no ability to even set up the internet. I used the JAWS 17 disk I had and it worked. I had to use Narrator at the beginning which is something I never had to do before but JAWS 17 is now on my repaired machine. It would not take my authorization code even though I had it from FS in a previous email exchange. I sent them a copy of their own message and asked why the authorization key did not work. I'll have to use 40 minute mode until they help me get the correct code. I had my wife look at their email and enter it a second time to be sure I wasn't getting it wrong but no luck. Thanks to all. With the 40 minute mode I had enough time to set up my internet connection-getting closer! Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 6:04 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Finally, here's the FS page where you'll find the links to the 64-bit and 32-bit versions of JAWS 16: https://www.freedomscientific.com/Downloads/JAWS/PreviousVersions -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 6:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers
Re: [JAWS-Users] JFW 16 Incomplete install
Hi Wayne, Here is the direct download link for the latest Jaws16: ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J16.0.4468enu-x64.exe Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 3:03 PM Subject: Re: [JAWS-Users] JFW 16 Incomplete install Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Finally, here's the FS page where you'll find the links to the 64-bit and 32-bit versions of JAWS 16: https://www.freedomscientific.com/Downloads/JAWS/PreviousVersions -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 6:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Wayne, I'm following up with the download links for the current release of JAWS 17. These come courtesy of Mike B back on August 1. Below are the direct download links for the latest Jaws update + what's new in this J17.0.2619 release. 32 Bit: http://files.freedomscientific.com/WebFiles/JAWS/172619M0B21J/J17.0.2619enu-x86.exe 64 Bit: http://files.freedomscientific.com/WebFiles/JAWS/172619M0B21J/J17.0.2619enu-x64.exe -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 6:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Wayne, I use JAWS 17 with Windows 7, and it works well. Use that disc. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 6:03 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Just install it over the top of the previous attempt. -Original Message- From: wayne smith Sent: Saturday, August 27, 2016 5:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Mike, do you think that it could re-install it with, possibly, some files already loaded? Would it work like a new install or could it cause conflicts? Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, It sure sounds like Jaws didn't get installed. Have you tried using Narrator to look around on the computer? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 2:34 PM Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Thanks, since I am using Windows 7 with MS Office 2010 and my impression is that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS 17 and have a disk on my desk. Please send me the link for 16. Will I need sighted help for installing the download from the link. I turned on Narrator but it seems very limited in Windows 7. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, August 27, 2016 4:57 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Mike, do you think that it could re-install it with, possibly, some files already loaded? Would it work like a new install or could it cause conflicts? Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:53 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, It sure sounds like Jaws didn't get installed. Have you tried using Narrator to look around on the computer? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 2:34 PM Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Wayne, Instead of waiting for a replacement disc, you and your wife could download JAWS from the FS website and commence installation from that file. At any rate, I'm pretty sure you don't need to have installed JAWS with a disc the first time. When my hard disc had to be replaced three months ago, I believe I started JAWS from the downloaded file. Are you eligible for JAWS 17, or must you use 16? If locating the download page is a problem, since you can't operate the PC yourself, post again and I or someone will get the link. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of wayne smith Sent: Saturday, August 27, 2016 5:34 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Hi Wayne, It sure sounds like Jaws didn't get installed. Have you tried using Narrator to look around on the computer? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 2:34 PM Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Hello Mike, There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type Jaws in the Windows key search field nothing comes up. I never got a prompt for the kind of install, standard or custom as I have in previous installs and I was never asked for my Jaws owner key. I have never had these issues before when using a disk. I am wondering if I got a corrupted disk. The issue now is what to do next. The computer did shut down and restart so the files are there somewhere. I did get some voice prompts so the speakers are functioning. I may have to contact FS support next week. I don't think that I should insert the disk a second time unless somebody thinks that may do it. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Saturday, August 27, 2016 4:01 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] JFW 16 Incomplete install Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] JFW 16 Incomplete install
Hi Wayne, Do you have a Jaws icon on the desktop? Did you try pressing enter on the Jaws icon if 1 is there? Are your speakers / volume on? Take care. Mike Sent from my iBarstool. Go Dodgers! - Original Message - From: wayne smith To: jaws-users-list@jaws-users.com Sent: Saturday, August 27, 2016 11:43 AM Subject: [JAWS-Users] JFW 16 Incomplete install Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] JFW 16 Incomplete install
Hello- I just got my old computer back with a new hard drive. I have Windows 7 on it so I used my JAWS 16 disk to install. First it brought up a list of options that my sighted wife had to read to me because there was no speech. I selected run from media and the install started. It did the install and required me to select ok to reboot the system. It restarted and there were clicks and the sound of the disk spinning. Now the computer has gone silent and there is no speech. In previous disk loads it asks what kind of features and then for my product code. I am sitting here for 15 minutes and nothing. My wife came back and said that only the desktop is showing. I hit the windows key and typed in JAWS but that did nothing. I am sitting here with a silent computer. This has never happened before. Any ideas? Wayne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
