Re: [JAWS-Users] Schwab website
Thanks. Please see my response to fellow lister George Martinez. Meanwhile, I'll make note of this contact. It's striking how many Schwab people are assigned to this work. I've had direct contact with three over the years, and now I know of five. Yet they really blew it last Wednesday. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Casanave Sent: Monday, November 27, 2017 2:09 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Schwab website Hi I met with the guy in charge of User Experience Design at Schwab about 2.5 years ago, he was staffing up for a major web access initiative and seemed serious about it. Here's his contact info: Bill Horton Sr. Manager, User Experience Research - Mobile, Web & Desktop Applications Tel (415) 667-9145 | 211 Main St, SF211MN-10/477, San Francisco, CA 94105 Email: bill.r.hor...@schwab.com-Original Message- Try reaching out to him directly. Please let me know how it goes, tonight I'll try accessing an old account I have there too and we can compare notes. From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Monday, November 27, 2017 8:46 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Schwab website Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Schwab website
George, No need to apologize, and thanks for following up. Your point 2 may well have some bearing. I've been out for most of the afternoon (U.S. East Coast time), but a Schwab rep just called and listened carefully to my points. I'm confident he not only understood what I was saying, but also that he was looking at the pages in question and seeing the problems for himself. So a step forward. Meanwhile, I did figure out some workarounds that make the website usable again, though I'm getting none of the benefit of the new features. If anyone is interested in these workarounds, I'd be happy to post them. Adrian -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of George Martinez Sr Sent: Monday, November 27, 2017 2:46 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Schwab website Hi Adrian, Sorry for my delay in getting back to you. I did talk to my son and because I do not really understand his answer I did not have anything clear to tell you. Basically, what you are seeing is the result of two things: 1. A mandate to make their web site more accessible and 2. A new format to integrate another trading company Schwab purchased 7-8 years ago. He told me they have some of the new pages up but all will not will be up until January. That seems to be the reason for 2 people have differing experiences in what they see. Try contacting the guy I just saw recommended and if, after contacting him, you are still searching to understand let me know and I will see if my son would be willing to visit with you on the issue. He is running an IT team right now as one of his responsibilities but they are on the customer service end of things. George The definition of insanity is doing the same thing over and over and expecting different results. George a Martinez CPA, PC 12231 N 50th Avenue Glendale, Arizona 85304-2215 Voice 602.368.8854 FAX 206-666-2589 Email ga.marti...@cox.net -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Monday, November 27, 2017 9:46 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Schwab website Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Schwab website
Hi Adrian, Sorry for my delay in getting back to you. I did talk to my son and because I do not really understand his answer I did not have anything clear to tell you. Basically, what you are seeing is the result of two things: 1. A mandate to make their web site more accessible and 2. A new format to integrate another trading company Schwab purchased 7-8 years ago. He told me they have some of the new pages up but all will not will be up until January. That seems to be the reason for 2 people have differing experiences in what they see. Try contacting the guy I just saw recommended and if, after contacting him, you are still searching to understand let me know and I will see if my son would be willing to visit with you on the issue. He is running an IT team right now as one of his responsibilities but they are on the customer service end of things. George The definition of insanity is doing the same thing over and over and expecting different results. George a Martinez CPA, PC 12231 N 50th Avenue Glendale, Arizona 85304-2215 Voice 602.368.8854 FAX 206-666-2589 Email ga.marti...@cox.net -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Monday, November 27, 2017 9:46 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Schwab website Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Schwab website
Hi... I am a Schwab user. I am waiting for a response from my investment firm and will share their answer with the list. Be well, Ken -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Monday, November 27, 2017 11:46 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Schwab website Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Schwab website
Hi I met with the guy in charge of User Experience Design at Schwab about 2.5 years ago, he was staffing up for a major web access initiative and seemed serious about it. Here's his contact info: Bill Horton Sr. Manager, User Experience Research - Mobile, Web & Desktop Applications Tel (415) 667-9145 | 211 Main St, SF211MN-10/477, San Francisco, CA 94105 Email: bill.r.hor...@schwab.com-Original Message- Try reaching out to him directly. Please let me know how it goes, tonight I'll try accessing an old account I have there too and we can compare notes. From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Monday, November 27, 2017 8:46 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Schwab website Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Schwab website
Hi to George Martinez or anyone else who uses it, any thoughts about the Schwab website since I posted about the problems with the updated website last Wednesday? Thanks. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
