Re: [JAWS-Users] installing jaws 10 difficulties
Hi Cathie: I had the same problem trying to update via the update, called FS and they said there was a problem with the update and was told to go to the web site and download from there. HTH, George R. Marshall marshall.geo...@gmail.com - Original Message - From: "Cathie J" To: Sent: Wednesday, June 03, 2009 5:43 PM Subject: Re: [JAWS-Users] installing jaws 10 difficulties Thank you Brian for your suggestions. I will keep this in my tips file. I managed to get jaws 10 on my computer by downloading it from FS site. Not sure why this method worked and installing using the cd did not. That is for others more clever than I to figure out. Thanks again, Cathie - Original Message - From: "Brian Lee" To: Sent: Tuesday, June 02, 2009 4:29 PM Subject: Re: [JAWS-Users] installing jaws 10 difficulties Hello Cathie, I hope you have already resolved the installation issue, but if not here are some things you might try. First, bring up the configuration utility by going to the run dialog box. Press Windows key with R to get to the run prompt. At the prompt type in msconfig (m s c o n f i g) and press enter key. When the configuration utility opens use CTRL+tab until you get to the startup page of the dialog. Focus should be in a list of processes that start when the Windows operating system loads. If not then use tab key until you are in the list. Use up and down arrow keys in the list and remove the checkmark from any entries having to do with Epson. You might make note of the entries in case you want to enable them again later. Use the spacebar to remove the checkmark on any entry having to do with Epson if it is checked. Use tab key to the apply button and press spacebar. You can then use tab key to the close button and press spacebar. When asked if you want to restart answer "yes." Your computer will restart without the Epson related processes loading. When Windows loads you might get a dialog box letting you know that changes were made to the configuration utility. use tab key to the checkbox that says something like "don't show this again" and use spacebar to check the box. use tab key to the OK button and press spacebar. Try installing JAWS again with those processes disabled. After installation remember to enable to processes that you need to start with Windows in the configuration utility by checking the boxes from which you removed checkmarks. If the above steps still don't work then you might need to check for startup shortcuts in the startup group and delete them. You might also need to stop some services from running automatically. Otherwise, there might also be a corrupted Windows installer and you might need to the Windows installer cleanup tool. I hope you get it worked out. Take care. Brian Lee brianl...@charter.net - Original Message - From: "Cathie J" To: "jaws-list" Sent: Monday, June 01, 2009 8:29 PM Subject: [JAWS-Users] installing jaws 10 difficulties Hi, Am trying to install jaws 10 on my laptop (xp home) which also has jaws 8 (turned off when installing. After hitting the setup button and music turns to waves sound speech stops & the error sound occurs.. Bringing up jaws 8 tells me that there is a problem with Epson scan; it is trying to copy or scan. Epson can't because it is not plugged in! Not sure why it is trying to copy or scan when installing jaws. but after closing the Epson error window nothing more happens; the jaws installation has not only stopped but seemingly disappeared. Epson is used when scanning with openbook. Thanks for any advice. Cathie Jacobse cjaco...@telus.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.50/2150 - Release Date: 06/02/09 06:47:00 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] installing jaws 10 difficulties
Thank you Brian for your suggestions. I will keep this in my tips file. I managed to get jaws 10 on my computer by downloading it from FS site. Not sure why this method worked and installing using the cd did not. That is for others more clever than I to figure out. Thanks again, Cathie - Original Message - From: "Brian Lee" To: Sent: Tuesday, June 02, 2009 4:29 PM Subject: Re: [JAWS-Users] installing jaws 10 difficulties Hello Cathie, I hope you have already resolved the installation issue, but if not here are some things you might try. First, bring up the configuration utility by going to the run dialog box. Press Windows key with R to get to the run prompt. At the prompt type in msconfig (m s c o n f i g) and press enter key. When the configuration utility opens use CTRL+tab until you get to the startup page of the dialog. Focus should be in a list of processes that start when the Windows operating system loads. If not then use tab key until you are in the list. Use up and down arrow keys in the list and remove the checkmark from any entries having to do with Epson. You might make note of the entries in case you want to enable them again later. Use the spacebar to remove the checkmark on any entry having to do with Epson if it is checked. Use tab key to the apply button and press spacebar. You can then use tab key to the close button and press spacebar. When asked if you want to restart answer "yes." Your computer will restart without the Epson related processes loading. When Windows loads you might get a dialog box letting you know that changes were made to the configuration utility. use tab key to the checkbox that says something like "don't show this again" and use spacebar to check the box. use tab key to the OK button and press spacebar. Try installing JAWS again with those processes disabled. After installation remember to enable to processes that you need to start with Windows in the configuration utility by checking the boxes from which you removed checkmarks. If the above steps still don't work then you might need to check for startup shortcuts in the startup group and delete them. You might also need to stop some services from running automatically. Otherwise, there might also be a corrupted Windows installer and you might need to the Windows installer cleanup tool. I hope you get it worked out. Take care. Brian Lee brianl...@charter.net - Original Message - From: "Cathie J" To: "jaws-list" Sent: Monday, June 01, 2009 8:29 PM Subject: [JAWS-Users] installing jaws 10 difficulties Hi, Am trying to install jaws 10 on my laptop (xp home) which also has jaws 8 (turned off when installing. After hitting the setup button and music turns to waves sound speech stops & the error sound occurs.. Bringing up jaws 8 tells me that there is a problem with Epson scan; it is trying to copy or scan. Epson can't because it is not plugged in! Not sure why it is trying to copy or scan when installing jaws. but after closing the Epson error window nothing more happens; the jaws installation has not only stopped but seemingly disappeared. Epson is used when scanning with openbook. Thanks for any advice. Cathie Jacobse cjaco...@telus.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.50/2150 - Release Date: 06/02/09 06:47:00 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] installing jaws 10 difficulties
Hello Cathie, I hope you have already resolved the installation issue, but if not here are some things you might try. First, bring up the configuration utility by going to the run dialog box. Press Windows key with R to get to the run prompt. At the prompt type in msconfig (m s c o n f i g) and press enter key. When the configuration utility opens use CTRL+tab until you get to the startup page of the dialog. Focus should be in a list of processes that start when the Windows operating system loads. If not then use tab key until you are in the list. Use up and down arrow keys in the list and remove the checkmark from any entries having to do with Epson. You might make note of the entries in case you want to enable them again later. Use the spacebar to remove the checkmark on any entry having to do with Epson if it is checked. Use tab key to the apply button and press spacebar. You can then use tab key to the close button and press spacebar. When asked if you want to restart answer "yes." Your computer will restart without the Epson related processes loading. When Windows loads you might get a dialog box letting you know that changes were made to the configuration utility. use tab key to the checkbox that says something like "don't show this again" and use spacebar to check the box. use tab key to the OK button and press spacebar. Try installing JAWS again with those processes disabled. After installation remember to enable to processes that you need to start with Windows in the configuration utility by checking the boxes from which you removed checkmarks. If the above steps still don't work then you might need to check for startup shortcuts in the startup group and delete them. You might also need to stop some services from running automatically. Otherwise, there might also be a corrupted Windows installer and you might need to the Windows installer cleanup tool. I hope you get it worked out. Take care. Brian Lee brianl...@charter.net - Original Message - From: "Cathie J" To: "jaws-list" Sent: Monday, June 01, 2009 8:29 PM Subject: [JAWS-Users] installing jaws 10 difficulties Hi, Am trying to install jaws 10 on my laptop (xp home) which also has jaws 8 (turned off when installing. After hitting the setup button and music turns to waves sound speech stops & the error sound occurs.. Bringing up jaws 8 tells me that there is a problem with Epson scan; it is trying to copy or scan. Epson can't because it is not plugged in! Not sure why it is trying to copy or scan when installing jaws. but after closing the Epson error window nothing more happens; the jaws installation has not only stopped but seemingly disappeared. Epson is used when scanning with openbook. Thanks for any advice. Cathie Jacobse cjaco...@telus.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] installing jaws 10 difficulties
Hi, Am trying to install jaws 10 on my laptop (xp home) which also has jaws 8 (turned off when installing. After hitting the setup button and music turns to waves sound speech stops & the error sound occurs.. Bringing up jaws 8 tells me that there is a problem with Epson scan; it is trying to copy or scan. Epson can't because it is not plugged in! Not sure why it is trying to copy or scan when installing jaws. but after closing the Epson error window nothing more happens; the jaws installation has not only stopped but seemingly disappeared. Epson is used when scanning with openbook. Thanks for any advice. Cathie Jacobse cjaco...@telus.net For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
