Re: [JAWS-Users] problem updating JAWS 18
i would download the new version directly from the fs site and try installing it again. the first download file might be corrupted -Original Message- From: Vicki W. Sent: Wednesday, October 11, 2017 8:31 AM To: JAWS Subject: [JAWS-Users] problem updating JAWS 18 I just now got around to updating my JAWS 18 with the latest version. I tried installing over the top and got the following error message: JAWS Setup Package Error The JAWS setup package could not install the required component JAWSUpgrade. The process will now exit. OK What would cause this error and how can I correct it? I am running Windows 7 if that makes any difference. Thanks. Vicki For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] problem updating JAWS 18
I did and it's version 2530. I will give them a call. Thank you. Vicki - Original Message - From: "Eric Damery" <edam...@vfogroup.com> To: <jaws-users-list@jaws-users.com> Sent: Wednesday, October 11, 2017 11:46 AM Subject: Re: [JAWS-Users] problem updating JAWS 18 Please look at your about box and see what version you are running at the moment. If it is 18.0.4350, you have the latest version and you are all set. If you have an earlier version, I suggest you call into support and have them work with you to figure out what is wrong. Hopefully they can get your install logs and see if we can track down what went wrong. Thanks, Eric Damery -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Vicki W. Sent: Wednesday, October 11, 2017 11:31 AM To: JAWS <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] problem updating JAWS 18 I just now got around to updating my JAWS 18 with the latest version. I tried installing over the top and got the following error message: JAWS Setup Package Error The JAWS setup package could not install the required component JAWSUpgrade. The process will now exit. OK What would cause this error and how can I correct it? I am running Windows 7 if that makes any difference. Thanks. Vicki For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] problem updating JAWS 18
Please look at your about box and see what version you are running at the moment. If it is 18.0.4350, you have the latest version and you are all set. If you have an earlier version, I suggest you call into support and have them work with you to figure out what is wrong. Hopefully they can get your install logs and see if we can track down what went wrong. Thanks, Eric Damery -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Vicki W. Sent: Wednesday, October 11, 2017 11:31 AM To: JAWS <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] problem updating JAWS 18 I just now got around to updating my JAWS 18 with the latest version. I tried installing over the top and got the following error message: JAWS Setup Package Error The JAWS setup package could not install the required component JAWSUpgrade. The process will now exit. OK What would cause this error and how can I correct it? I am running Windows 7 if that makes any difference. Thanks. Vicki For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] problem updating JAWS 18
I just now got around to updating my JAWS 18 with the latest version. I tried installing over the top and got the following error message: JAWS Setup Package Error The JAWS setup package could not install the required component JAWSUpgrade. The process will now exit. OK What would cause this error and how can I correct it? I am running Windows 7 if that makes any difference. Thanks. Vicki For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
