Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Cher Bosch]

Yes definitely- but I'm hoping that deleting the user settings as described
and applying the other steps will allow me to go back and create the user
settings I like after deleting the old user settings. If that works- good :)

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Monday, April 30, 2018 8:23 PM
To: jaws-users-list@jaws-users.com
Cc: supp...@freedomscientific.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Switching to the default settings by insert-space-z fixes the problem, at
least temporarily. 
But it still does not answer the question WHY this is happening. Running
JAWS in default mode means that every keystroke is spoken and the volume is
very slow. 


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
in a tables mode or something- such that all JAWS reads is table
announcements and co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see
this fixed several 

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Jason White]

I'm running the latest JAWS 2018 with Microsoft Outlook 2016 from Office 365.
I haven't encountered this issue, however.

I occasionally receive messages that do contain nested tables, but not often.

Those affected should try to identify the circumstances in which this occurs.
Until VFO can reproduce the problem themselves, they can't fix it.

JOHN RIEHL  wrote:
> Hi. I'm still having the vexing and annoying issue of the latest issue of
> JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
> 2010). JAWS will be doing a great job of reading a message, then, for no
> apparent reason, when I bring up the next message, read all kinds of info:
> "Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
> sometimes, JAWS and bring them back for JAWS and Outlook to function
> normally again. 
> 
> I'm doing nothing to cause this to happen except bringing up the next e-mail
> message.
> 
> This does not happen with every message, but it is repeatable, in that if I
> read e-mail long enough it will, inevitably, happen.
> 
> Frankly, this is unacceptable. It would be helpful if the VFO folks who
> monitor this list could at least acknowledge the problem. I'm happy to spend
> time on the phone with VFO tech support so they can see the problem. I know
> I'm not the only one who is experiencing this issue.
> 
> Thanks.
> 
> John, a frustrated JAWS user.
> 
> PS For whatever reason, this does not happen at work with JAWS Professional
> and Outlook 2013.
> 
> Thanks. 
> 
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/
> 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Adrian Spratt]

David Whitehead gave instructions on how to switch reading messages from HTML 
to text. However, you would then lose your links. For me, not a solution.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of 
Justin Williams
Sent: Monday, April 30, 2018 6:48 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I've noticed this from time to tiem, but I thought it was the way the outlook 
message was formatted.  Can we change it to text in the options; I'm sure you 
guys have tried that already.  I haven't noticed it to often, but I haven't 
paid strickt attention.  
Justin

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm 
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows 
updates, including Office updates, are installed and applied. If the issue 
persists at that point, please try running JAWS in the factory default mode to 
determine if the issue still occurs. To do this, press INSERT+SPACE followed by 
Z. This keystroke is a toggle, so pressing it again will disable default mode 
when finished.

If the issue does not occur when running JAWS in default mode, you will need to 
remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore My 
Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the 
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a /type 
repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may 
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key and 
right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the end 
of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe 
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe 
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions above, 
please call our Support hotline at (727)803-8600 for further troubleshooting 
over the phone. We are available Monday-Friday from 8:30 AM to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous 
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may constitute 
inside information, and is intended only for the use of the addressee. It is 
the property of VFOT. Unauthorized use, disclosure or copying of this 
communication or any part thereof is strictly prohibited and may be unlawful.  
If you have received this communication in error, please notify us immediately 
by return email, and destroy this communication and all copies thereof, 
including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens in 
a tables mode or something- such that all JAWS reads is table announcements and 
co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see this 
fixed several versions ago and am continually disappointed.

This problem occurs in mult

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[JOHN RIEHL]

Switching to the default settings by insert-space-z fixes the problem, at
least temporarily. 
But it still does not answer the question WHY this is happening. Running
JAWS in default mode means that every keystroke is spoken and the volume is
very slow. 


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
in a tables mode or something- such that all JAWS reads is table
announcements and co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see
this fixed several versions ago and am continually disappointed.

This problem occurs in multiple versions of JAWS- including the latest 2018
April update- in multiple versions of Outlook and on both Win 7 and Win 10-
and is being experienced by many users.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dennis Long
Sent: Monday, April 30, 2018 9:04 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

 Did that is there any

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dennis Long]

Even if it worked that doesn't fix the root problem.  It is a work around if
it work but the core problem needs to be fixed.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Monday, April 30, 2018 6:34 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Why is it unacceptable? If a simple keystroke can solve a real annoyance,
I'm relieved. In fact, I use JAWS key+escape out of habit in all sorts of
situations, such as where edit fields fail to be detected by JAWS in
webpages.

However, it does not solve this particular email problem.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Dennis Long
Sent: Monday, April 30, 2018 6:19 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

They told me to press insert plus escape I wrote back that is unacceptable

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
i

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Justin Williams]

I've noticed this from time to tiem, but I thought it was the way the
outlook message was formatted.  Can we change it to text in the options; I'm
sure you guys have tried that already.  I haven't noticed it to often, but I
haven't paid strickt attention.  
Justin

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
in a tables mode or something- such that all JAWS reads is table
announcements and co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see
this fixed several versions ago and am continually disappointed.

This problem occurs in multiple versions of JAWS- including the latest 2018
April update- in multiple versions of Outlook and on both Win 7 and Win 10-
and is being experienced by many users.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dennis Long
Sent: Monday, April 30, 2018 9:04 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

 Did that is there any

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Adrian Spratt]

Why is it unacceptable? If a simple keystroke can solve a real annoyance, I'm 
relieved. In fact, I use JAWS key+escape out of habit in all sorts of 
situations, such as where edit fields fail to be detected by JAWS in webpages.

However, it does not solve this particular email problem.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of 
Dennis Long
Sent: Monday, April 30, 2018 6:19 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

They told me to press insert plus escape I wrote back that is unacceptable

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm 
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows 
updates, including Office updates, are installed and applied. If the issue 
persists at that point, please try running JAWS in the factory default mode to 
determine if the issue still occurs. To do this, press INSERT+SPACE followed by 
Z. This keystroke is a toggle, so pressing it again will disable default mode 
when finished.

If the issue does not occur when running JAWS in default mode, you will need to 
remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore My 
Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the 
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a /type 
repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may 
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key and 
right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the end 
of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe 
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe 
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions above, 
please call our Support hotline at (727)803-8600 for further troubleshooting 
over the phone. We are available Monday-Friday from 8:30 AM to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous 
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may constitute 
inside information, and is intended only for the use of the addressee. It is 
the property of VFOT. Unauthorized use, disclosure or copying of this 
communication or any part thereof is strictly prohibited and may be unlawful.  
If you have received this communication in error, please notify us immediately 
by return email, and destroy this communication and all copies thereof, 
including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens in 
a tables mode or something- such that all JAWS reads is table announcements and 
co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see this 
fixed several versions ago and am continually disappointed.

This problem occurs in multiple versions of JAWS- including the latest 2018 
April

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dennis Long]

They told me to press insert plus escape I wrote back that is unacceptable

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cher Bosch
Sent: Monday, April 30, 2018 4:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet>
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
in a tables mode or something- such that all JAWS reads is table
announcements and co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see
this fixed several versions ago and am continually disappointed.

This problem occurs in multiple versions of JAWS- including the latest 2018
April update- in multiple versions of Outlook and on both Win 7 and Win 10-
and is being experienced by many users.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dennis Long
Sent: Monday, April 30, 2018 9:04 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

 Did that is there anyway when changing it to read email in plain text to
have it put you at the top of the message automatically?

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Cher Bosch]

I don't like having the links killed. Here is what VFO wrote back today. I'm
trying out changing to running JAWS in the factory default mode.

Cher

Hello Cher,

Thank you for contacting VFOT Technical Support. Please ensure all Windows
updates, including Office updates, are installed and applied. If the issue
persists at that point, please try running JAWS in the factory default mode
to determine if the issue still occurs. To do this, press INSERT+SPACE
followed by Z. This keystroke is a toggle, so pressing it again will disable
default mode when finished.

If the issue does not occur when running JAWS in default mode, you will need
to remove user settings. To do this:
1. If using Windows 7:
A. Navigate to Start>All Programs>JAWS (version number)>Explore JAWS>Explore
My Settings.
B. Highlight all the files in this folder and delete them.
2. If using Windows 8 or above:
A. Navigate to your Start screen, type the word "utilities", and select the
Utilities option populated for the version number being used.
B. Select the option for Explore User Settings.
C. Highlight all files in this folder and delete them.

If the issue still occurs when running it in Default mode, please run a
/type repair on JAWS, as follows:

1. Navigate to the JAWS 2018 installer file. If you don't have it, you may
download it from http://www.freedomscientific.com/Downloads/JAWS
2. With the file highlighted, press SHIFT+F10, or hold down the SHIFT key
and right click it.
3. Select the option that says "Copy as Path".
4. Press WINDOWS+R to invoke the Run dialog.
5. In the edit field, press CTRL+V to paste the path, then a space at the
end of this string.
6. Write the following text exactly (excluding the quotes): "/type repair"
7. Press ENTER or click OK.
At the end of the repair, JAWS will prompt you to reboot the machine.

If this does not resolve the issue, set Outlook back to default views, as
follows:

1. Close Outlook.
2. Press WINDOWS+R to invoke the Run dialog.
3. In the edit field, type the following without the quotes "outlook.exe
/cleanviews".
4. Press ENTER.
5. If the issue persists, repeat steps 1 and 2 above.
6. In the edit field, type the following without the quotes "outlook.exe
/resetnavpane".
7. Press ENTER.

If your issue is still not resolved after having tried all suggestions
above, please call our Support hotline at (727)803-8600 for further
troubleshooting over the phone. We are available Monday-Friday from 8:30 AM
to 7:00 PM EST.



Note: If replying to this message, please be sure to include all previous
correspondence pertaining to this matter so that we can better assist you.

Kind Regards,

Vicky Cardona JAWS & MAGic Certified
VFO Technical Support
+1(727)803-8600
supp...@vfogroup.com
Click here for our knowledge base of Technical Support Notices
 
How am I doing?  Let Bryan Carver, Director of Technical Support know!
The information contained in this communication is confidential, may
constitute inside information, and is intended only for the use of the
addressee. It is the property of VFOT. Unauthorized use, disclosure or
copying of this communication or any part thereof is strictly prohibited and
may be unlawful.  If you have received this communication in error, please
notify us immediately by return email, and destroy this communication and
all copies thereof, including all attachments.



From: Cher Bosch <oneagleswings1@bellsouthnet> 
Sent: Sunday, April 29, 2018 2:09 PM
To: VFO Technical Support <supp...@vfo-group.com>
Subject: Outlook messages quitt reading properly

While reading through Outlook messages normally- then the next message opens
in a tables mode or something- such that all JAWS reads is table
announcements and co-ordinates if using the arrow keys to read the message.
Either JAWS or Outlook must be closed to resolve this. I have hoped to see
this fixed several versions ago and am continually disappointed.

This problem occurs in multiple versions of JAWS- including the latest 2018
April update- in multiple versions of Outlook and on both Win 7 and Win 10-
and is being experienced by many users.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dennis Long
Sent: Monday, April 30, 2018 9:04 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

 Did that is there anyway when changing it to read email in plain text to
have it put you at the top of the message automatically?

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dave...Oregonian
Sent: Saturday, April 28, 2018 9:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Dennis,

Please then send a message to supp...@freedomscientific.com and complain.

Dave
Oregonian, woodworker, Engineer, Musician, and Pion

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dennis Long]

 Did that is there anyway when changing it to read email in plain text to
have it put you at the top of the message automatically?

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dave...Oregonian
Sent: Saturday, April 28, 2018 9:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Dennis,

Please then send a message to supp...@freedomscientific.com and complain.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Dennis Long" <dennisl1...@gmail.com>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 17:01
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


I have this issue as well.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Saturday, April 28, 2018 6:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes, there are. I brought it to VFO's attention by email and on the phone a
month or two ago without getting any good answer or promises for a fix. As
Dave urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[David Whitehead]

hello;
a couple of my clients were experiencing this behavior,
so, I tried the following;

1, alt+f=file,

2, t=options,

3, t=trust centre,

4, tab and enter on trust centre settings,

5, up arrow until you hear email security,

6, now tab and check the box,
read all standard email in plain text,

for my clients the issue seems to have stopped.

       Statistics are like a bikini.  What they reveal is suggestive, but
what they conceal is vital.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Dennis Long
Sent: Monday, April 30, 2018 2:31 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

I sent a email hopefully they fix it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dave...Oregonian
Sent: Saturday, April 28, 2018 9:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Dennis,

Please then send a message to supp...@freedomscientific.com and complain.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Dennis Long" <dennisl1...@gmail.com>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 17:01
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


I have this issue as well.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Saturday, April 28, 2018 6:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes, there are. I brought it to VFO's attention by email and on the phone a
month or two ago without getting any good answer or promises for a fix. As
Dave urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dennis Long]

I sent a email hopefully they fix it.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Dave...Oregonian
Sent: Saturday, April 28, 2018 9:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Dennis,

Please then send a message to supp...@freedomscientific.com and complain.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Dennis Long" <dennisl1...@gmail.com>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 17:01
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


I have this issue as well.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Saturday, April 28, 2018 6:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes, there are. I brought it to VFO's attention by email and on the phone a
month or two ago without getting any good answer or promises for a fix. As
Dave urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dave...Oregonian]

Dennis,

Please then send a message to supp...@freedomscientific.com and complain.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Dennis Long" <dennisl1...@gmail.com>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 17:01
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


I have this issue as well.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Saturday, April 28, 2018 6:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes, there are. I brought it to VFO's attention by email and on the phone a
month or two ago without getting any good answer or promises for a fix. As
Dave urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Adrian Spratt]

One workaround is to put the message into IE. You do this by pressing alt+h, a, 
v. that is, alt and h together, release, then a and release, then v. 

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of 
Dave...Oregonian
Sent: Saturday, April 28, 2018 6:25 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes. Only solution I've found is to do a JAWS+Windows+F4 restart. Something in 
JAWS is getting confused, cluttered, or forgetful.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message -
From: "Cher Bosch" <oneagleswin...@bellsouth.net>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 14:59
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dennis Long]

I have this issue as well.

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Saturday, April 28, 2018 6:10 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Yes, there are. I brought it to VFO's attention by email and on the phone a
month or two ago without getting any good answer or promises for a fix. As
Dave urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again. 

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks. 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Adrian Spratt]

Yes, there are. I brought it to VFO's attention by email and on the phone a 
month or two ago without getting any good answer or promises for a fix. As Dave 
urged, I hope everyone experiencing it will notify VFO.

-Original Message-
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of 
Cher Bosch
Sent: Saturday, April 28, 2018 6:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages

Does it begin reading everything in tables mode? If so, there are probably a 
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of JAWS 
periodically changing how it reads Outlook messages (windows-7, Outlook 2010). 
JAWS will be doing a great job of reading a message, then, for no apparent 
reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and, sometimes, 
JAWS and bring them back for JAWS and Outlook to function normally again. 

I'm doing nothing to cause this to happen except bringing up the next e-mail 
message.

This does not happen with every message, but it is repeatable, in that if I 
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who monitor 
this list could at least acknowledge the problem. I'm happy to spend time on 
the phone with VFO tech support so they can see the problem. I know I'm not the 
only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional and 
Outlook 2013.

Thanks. 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dave...Oregonian]

Yes. Only solution I've found is to do a JAWS+Windows+F4 restart. Something 
in JAWS is getting confused, cluttered, or forgetful.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Cher Bosch" <oneagleswin...@bellsouth.net>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 14:59
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Cher Bosch]

Does it begin reading everything in tables mode? If so, there are probably a
lot of us who have your issue.

Cher



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of JOHN RIEHL
Sent: Saturday, April 28, 2018 10:39 AM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] still having issue with Outlook and HTML messages

Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again. 

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks. 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dave...Oregonian]

John,

Just forwarded our thread to supp...@freedomscientific.com. I recommend you 
do the same. Also on your work computer, is it using Windows 7 or Windows 
10?

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "Dave...Oregonian" <dgcarl...@sbcglobal.net>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 07:55
Subject: Re: [JAWS-Users] still having issue with Outlook and HTML messages


John,

I'm having the same issue with latest (and a couple builds before that) and
Windows 7. My email client is OE, but same issue with html messages. Only
solution is to use JAWS+Windows+F4 to dump and restart JAWS. Then it's fine.
Happens a couple times a day.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "JOHN RIEHL" <realma...@verizon.net>
To: <jaws-users-list@jaws-users.com>
Sent: Saturday, April 28, 2018 07:38
Subject: [JAWS-Users] still having issue with Outlook and HTML messages


Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] still having issue with Outlook and HTML messages

[Dave...Oregonian]

John,

I'm having the same issue with latest (and a couple builds before that) and 
Windows 7. My email client is OE, but same issue with html messages. Only 
solution is to use JAWS+Windows+F4 to dump and restart JAWS. Then it's fine. 
Happens a couple times a day.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


- Original Message - 
From: "JOHN RIEHL" 
To: 
Sent: Saturday, April 28, 2018 07:38
Subject: [JAWS-Users] still having issue with Outlook and HTML messages


Hi. I'm still having the vexing and annoying issue of the latest issue of
JAWS periodically changing how it reads Outlook messages (windows-7, Outlook
2010). JAWS will be doing a great job of reading a message, then, for no
apparent reason, when I bring up the next message, read all kinds of info:
"Table 1, row 1, nesting level 3." etc. I have to close Outlook and,
sometimes, JAWS and bring them back for JAWS and Outlook to function
normally again.

I'm doing nothing to cause this to happen except bringing up the next e-mail
message.

This does not happen with every message, but it is repeatable, in that if I
read e-mail long enough it will, inevitably, happen.

Frankly, this is unacceptable. It would be helpful if the VFO folks who
monitor this list could at least acknowledge the problem. I'm happy to spend
time on the phone with VFO tech support so they can see the problem. I know
I'm not the only one who is experiencing this issue.

Thanks.

John, a frustrated JAWS user.

PS For whatever reason, this does not happen at work with JAWS Professional
and Outlook 2013.

Thanks.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/