Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Myriam Schweingruber]

Hi all,

On Sat, 19 Jun 2021 at 21:50, Halla Rempt  wrote:

> On Saturday, 19 June 2021 21:47:48 CEST Ben Cooksley wrote:
>
> > Please note that if we remove the restrictions on severity modification,
> > then it will not be possible to remove those privileges from problematic
> > users.
> > Our only solution in that case will be to ban the problematic user.
>
> I think we should leave it be. It's not the reporter, anyway, who can make
> a proper decisions about severity, so it's fine if the triager/developer
> changes it. And if we can just tell the reporter "this is for the
> developers", in my experience, except for the worst cases, it works out.
>
>
> I am all with Halla on this one. We have had too many people setting the
severity wrongly and this seems to be very much in the eye of the beholder.
Only triagers/developers should be able to change this. Ditto for the
Priority btw, where many users tend to abuse it if it were left open.

I think it is much better to mentor and grant privileges to volunteer
triagers faster, with an appropriate testing time. All too often have we
had volunteer triagers step up and vanish again after a few days, certainly
not because of lack of privileges but more overwhelmed by the amount of
work and lack of understanding how triaging works.

Regards, Myriam
-- 
Pronouns: she/her
Proud member of the Amarok and KDE Community:
https://www.kde.org
Protect your freedom and support the work of the FSFE:
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Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Halla Rempt]

On Saturday, 19 June 2021 21:47:48 CEST Ben Cooksley wrote:

> Please note that if we remove the restrictions on severity modification,
> then it will not be possible to remove those privileges from problematic
> users.
> Our only solution in that case will be to ban the problematic user.

I think we should leave it be. It's not the reporter, anyway, who can make a 
proper decisions about severity, so it's fine if the triager/developer changes 
it. And if we can just tell the reporter "this is for the developers", in my 
experience, except for the worst cases, it works out.

-- 
https://www.krita.org

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Ben Cooksley]

On Sun, Jun 20, 2021 at 3:32 AM Nate Graham  wrote:

> On 6/19/21 9:26 AM, David Edmundson wrote:
> >> The reason for this change was to stop users with excessive ego from
> marking their own tickets and tickets they care deeply about as having the
> "critical" Severity level.
> >
> > So what will we do to avoid getting this situation back?
> > I don't care if a user changes it once, but users who constantly set
> > their minor UI concern to critical gets tiring quickly. Angrily
> > closing doesn't work because you can get threads with multiple people
> > and then that isn't fair.
> >
> > David
>
> I might recommend taking those on a case-by-case basis, by removing
> severity-modification privileges for just the problematic users who
> abuse the system.
>
> I have Bugzilla permission to do so, and perhaps this power could be
> granted to more people, like you.
>

Please note that if we remove the restrictions on severity modification,
then it will not be possible to remove those privileges from problematic
users.
Our only solution in that case will be to ban the problematic user.


>
> Nate
>

Regards,
Ben

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[David Edmundson]

>
> I might recommend taking those on a case-by-case basis, by removing
> severity-modification privileges for just the problematic users who
> abuse the system.

If we have the ability to do that, then I have no objections.

David

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Nate Graham]

On 6/19/21 9:26 AM, David Edmundson wrote:

The reason for this change was to stop users with excessive ego from marking their own 
tickets and tickets they care deeply about as having the "critical" Severity 
level.


So what will we do to avoid getting this situation back?
I don't care if a user changes it once, but users who constantly set
their minor UI concern to critical gets tiring quickly. Angrily
closing doesn't work because you can get threads with multiple people
and then that isn't fair.

David


I might recommend taking those on a case-by-case basis, by removing 
severity-modification privileges for just the problematic users who 
abuse the system.


I have Bugzilla permission to do so, and perhaps this power could be 
granted to more people, like you.


Nate

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[David Edmundson]

>The reason for this change was to stop users with excessive ego from marking 
>their own tickets and tickets they care deeply about as having the "critical" 
>Severity level.

So what will we do to avoid getting this situation back?
I don't care if a user changes it once, but users who constantly set
their minor UI concern to critical gets tiring quickly. Angrily
closing doesn't work because you can get threads with multiple people
and then that isn't fair.

David

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Glen Ditchfield]

I'm in favour of removing the restriction.  I delayed asking for the extra 
permissions because I'm sure the sysadmins have more important things to do.

Re: Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Christoph Cullmann]

On 2021-06-19 16:21, Nate Graham wrote:

Hello everyone!

Some time ago, we instituted a restriction preventing normal Bugzilla
users from being able to change the Severity field of Bugzilla
tickets. The reason for this change was to stop users with excessive
ego from marking their own tickets and tickets they care deeply about
as having the "critical" Severity level.

However due to technical limitations in Bugzilla, we were unable to
prevent users from setting the Severity to "critical" (or anything
else) at the moment they create the bug report, which introduced the
odd situation of a user who accidentally sets the Severity level
incorrectly by mistake being unable to correct the mistake!

This policy also prevents volunteer bug triagers from correcting the
Severity level of miscategorized tickets (e.g. marking crashes as
"crash" and feature requests as "wishlist") without being specifically
granted permission by sysadmins, Christoph Feck, or me. This is a
barrier to participation in bug triage.

My sense is that this policy created more problems than it solved, and
it did not even succeed in solving the original problem anyway. I
would like to propose letting unprivileged Bugzilla users change the
Severity field once again. The priority field would still be
restricted to privileged users.


I am for this proposal.

In the case of "problematic" bug reports, the severity level
changes are in my eyes the smaller issues compared to the
discussions that normally are done in such bugs that
shave away the good will of our developers/bugsquashers.

Greetings
Christoph

--
Ignorance is bliss...
https://cullmann.io | https://kate-editor.org

Proposal: remove the restriction on normal Bugzilla users being able to change the Severity field

[Nate Graham]

Hello everyone!

Some time ago, we instituted a restriction preventing normal Bugzilla users 
from being able to change the Severity field of Bugzilla tickets. The reason 
for this change was to stop users with excessive ego from marking their own 
tickets and tickets they care deeply about as having the "critical" Severity 
level.

However due to technical limitations in Bugzilla, we were unable to prevent 
users from setting the Severity to "critical" (or anything else) at the moment 
they create the bug report, which introduced the odd situation of a user who 
accidentally sets the Severity level incorrectly by mistake being unable to 
correct the mistake!

This policy also prevents volunteer bug triagers from correcting the Severity 
level of miscategorized tickets (e.g. marking crashes as "crash" and feature 
requests as "wishlist") without being specifically granted permission by 
sysadmins, Christoph Feck, or me. This is a barrier to participation in bug 
triage.

My sense is that this policy created more problems than it solved, and it did 
not even succeed in solving the original problem anyway. I would like to 
propose letting unprivileged Bugzilla users change the Severity field once 
again. The priority field would still be restricted to privileged users.

Thoughts?

Nate