[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Had the same problem the last few weeks - and updated (without checking what packages where updated) regulary. But when I recently tried the scanner out both worked - USB 2 + USB 3 (Using an ASRock J1900 Mainboard with Netrunner Frontier (Kubuntu 14.04 based)). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Maksim Lin, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via: ubuntu-bug linux For more on this, please read the official Ubuntu documentation: Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette When opening up the new report, please feel free to subscribe me to it. As well, please do not announce in this report you created a new bug report. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTe
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
To follow up, I went into my laptops BIOS , disabled USB3, checked in dmesg that xhci_hcd was no longer being used: [Sun Nov 30 14:39:28 2014] usb 1-1.2: new high-speed USB device number 12 using ehci-pci [Sun Nov 30 14:39:28 2014] usb 1-1.2: New USB device found, idVendor=04c5, idProduct=128d [Sun Nov 30 14:39:28 2014] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [Sun Nov 30 14:39:28 2014] usb 1-1.2: Product: ScanSnap S1300i [Sun Nov 30 14:39:28 2014] usb 1-1.2: Manufacturer: FUJITSU And lo and behold, no more "rounding interval to 128 microframes" mesgs in dmesg and scanner works fine. Would be nice if ubuntu kernel devs could trac the discussion in the usb maillist and perhaps back port any patches that hopefully eventuates to fix this. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
This a upstream kernel bug. Its been recently reported and confirmed on the linux-usb maillist: http://comments.gmane.org/gmane.linux.usb.general/110579 Its is extermely annoying to say the least. Its affects my scanner, an epson 1300i also. Interestingly its been reported working on a CentOS6 machine: http://www.openfusion.net/linux/scansnap_1300i and on Arch: http://kabads.monkeez.org/2014/07/using-fujitsu-scansnap-s1300i-on-arch-linux-going-paperless/ and on a Rpi: http://www.splitbrain.org/blog/2014-08/23-paper_backup_1_scanner_setup So I would surmise that they are all either running on machines without xhci controllers or on kernels which are not affected. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
loop10, you are not the original reporter, so providing "Me too!" comments is not helpful here. If you want to be helpful, please file a report as already previously requested of you in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/comments/53 . -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Update on my report of 2014-11-05: On the same system as before (see my 2014-11-05 message), still running Mint 17 64bits, I have now installed both a USB2.0 board in the Motherboard (Syba PCI-express USB2.0 5 port host controller card) and a USB3.0 board (Anker USB 3.0 PCI-E card). My Fujitsu SnapScan S1500 works fine with the USB2.0 and fails with the USB3.0 board (running gscand2pdf). Strangely the MSI B85M-G43 Motherboard ports that are labelled USB2.0 and the Motherboard ports labeled USB3.0 both fail (bizarre). So (in summary) it seems that installing a USB 2.0 (not USB 3.0) card in the motherboard will "solve" the problem of using the Fujitsu SnapScan S1500 in Mint 17. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Christopher (penalvch): Thank you for your reply. I am not totally sure if you reply means that I need to install Ubuntu (instead of Mint 17) to file the bug? As a desperate attempt I bought a USB2.0 PCI-e card and installed it in my motherboard (Syba PCI-express USB2.0 5 port host controller card). This has SOLVED my problem (for $23). If I plug the Fujitsu SnapScan S1500 back into a motherboard USB 2.0 port I get the exact same error as before (bellow). In summary: I have “solved” this recognition problem of the Fujitsu SnapScan S1500 in both Mint 16 and Mint 17 with both GA-Z87X-UD3H Gigabyte motherboard and MSI B85M-G43 motherboard. My solution is to buy a USB2 PCI-e board. From the posts this happens the same way in Ubuntu and Mint (I searched but did not find any Mint forum addressing this). Contrarily to what I previously thought this does not seem to be related to USB 2.0 vs USB 3.0 (I need a PCI-e USB 3 card to be sure). Hope my long report is of some help. Let me know if I can help further without a new install. $ dmesg [ 872.748353] usb 6-6: Product: ScanSnap S1500 [ 872.748354] usb 6-6: Manufacturer: Fujitsu [ 872.748473] usb 6-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Again, some system info: Linux sky 3.13.0-24-generic #47-Ubuntu SMP Fri May 2 23:30:00 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux, Mint 17, Cinnamon 64 bits 2.2.16 Motherboard: Motherboard MSI B85M-G43 Intel I7-4770 CPU Graphics card and driver: NVIDIA GK107 GeForce GTX650 Nvidia 331.38-0ubuntu7.1 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date:
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
loop10, this bug report is about Ubuntu, not Linux Mint. If you are having a problem in Ubuntu, so your hardware and problem may be tracked, please file a new report with Ubuntu (not Linux Mint) by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via: ubuntu-bug linux For more on this, please read the official Ubuntu documentation: Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette When opening up the new report, please feel free to subscribe me to it. As well, please do not announce in this report you created a new bug report. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
I also have a problem with Fujitsu ScanSnap S1500 in Mint 17; it's not being recognized (same problem as yours): $ dmsg ... [ 5423.381405] usb 3-5: new high-speed USB device number 11 using xhci_hcd [ 5423.413007] usb 3-5: New USB device found, idVendor=04c5, idProduct=11a2 [ 5423.413009] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 5423.413010] usb 3-5: Product: ScanSnap S1500 [ 5423.413011] usb 3-5: Manufacturer: Fujitsu [ 5423.413130] usb 3-5: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [ 5423.413131] usb 3-5: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes My system: Linux sky 3.13.0-24-generic, 64 bits, NVIDIA GK107 GeForce GTX650 Nvidia 331.38-0ubuntu7.1 Motherboard MSI B85M-G43 It fails in both USB2 and USB3 motherboard ports. Somehow if I plug/unplug the scanner, start gscan2pdf, I see the scanner listed but I then soon get if I select the device "Error opening device, error durring device IO". ***AMAZINGLY*** in Mint 16, with a GA-Z87X-UD3H Gigabyte motherboard I had similar troubles that were completely solved when I installed a USB2.0 card in the motherboard (that motherboard has only USB 3 ports). The scanner works fine on an old laptop, mint 16 64 bits, USB 2 port... Weird, no? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
savanna, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via: ubuntu-bug linux For more on this, please read the official Ubuntu documentation: Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette When opening up the new report, please feel free to subscribe me to it. As well, please do not announce in this report you created a new bug report. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledb
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
I am also running into the same problem in Ubuntu 14.04. The error message is the same in dmesg [ 5313.032199] usb 1-3.3: new high-speed USB device number 24 using xhci_hcd [ 5313.064156] usb 1-3.3: New USB device found, idVendor=04c5, idProduct=11a2 [ 5313.064161] usb 1-3.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 5313.064163] usb 1-3.3: Product: ScanSnap S1500 [ 5313.064165] usb 1-3.3: Manufacturer: Fujitsu [ 5313.064317] usb 1-3.3: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [ 5313.064322] usb 1-3.3: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ** Changed in: linux (Ubuntu) Status: Expired => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Confirmed Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
** This bug is no longer a duplicate of bug 1312594 14.04 won't detect common USB scanner -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
*** This bug is a duplicate of bug 1312594 *** https://bugs.launchpad.net/bugs/1312594 ** This bug has been marked a duplicate of bug 1312594 14.04 won't detect common USB scanner -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
This issue is still present in Ubuntu 14.04. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Rocko, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via: ubuntu-bug linux For more on this, please read the official Ubuntu documentation: Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette When opening up the new report, please feel free to subscribe me to it. Please note, not filing a new report would delay your problem being addressed as quickly as possible. No need exists to comment here at this time. After reading the above documentation in it's entirety, if you have further questions or comments, you are welcome to redirect them to the appropriate mailing list or forum via http://www.ubuntu.com/support/community/mailinglists , or you may contact me directly. Thank you for your understanding. ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.typ
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
This bug is still present in Ubuntu 13.10 using the latest (stable) 3.12-1 kernel from the weekly kernel builds. ** Changed in: linux (Ubuntu) Status: Expired => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Confirmed Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Expired Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
I have the same problem with a Haswell motherboard and a S1500. On my motherboard, the USB 2 ports are also controlled by the XHCI USB controller. Thus the scanner does not work on any of the USB ports. The machine is running Debian 7, and has the same problem with with a 3.2 and 3.10 kernel. I could give Ubuntu a whirl, but I imagine I'd get the same results. FWIW, the patch in http://article.gmane.org/gmane.linux.usb.general/93288 has not been committed to the mainline kernel AFAICT. Even if it is the fix, it is probably not in any kernel you are testing unless Ubuntu is carrying that patch (or other XHCI patches) on their daily builds. The only XHCI patch I see Saucy carrying is a fix for bug 1210858. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Cliff, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report: apport-collect -p linux -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Just checking in... 1) Are you waiting for me to do something? I don't think I missed anything. 2) I don't want the bug to auto-expire. :-) 3) I ask in all true ignorance (since I don't have the knowledge to read a usbmon capture)... Could this bug be the cause of my problem? http://article.gmane.org/gmane.linux.usb.general/93288 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio /dev/snd/controlC0: ubuntu 3113 F pulseaudio ubuntu 4968 F pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lono wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
