[Kernel-packages] [Bug 1786419] Re: Acer Aspire E5-574G Touchpad does not work
** Tags added: cscc -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786419 Title: Acer Aspire E5-574G Touchpad does not work Status in linux package in Ubuntu: Confirmed Bug description: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description:Ubuntu 18.04.1 LTS Release:18.04 dmidecode hardware info: System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 xinput: ⎡ Virtual core pointer id=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointerid=4[slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpadid=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Button id=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Video Bus id=8[slave keyboard (3)] ↳ Power Button id=9[slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says:x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mathias1501 F pulseaudio DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 InstallationDate: Installed on 2018-07-21 (19 days ago) InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) MachineType: Acer Aspire E5-574G Package: linux (not installed) ProcEnviron: LANGUAGE= TERM=xterm-256color PATH=(custom, no user) LANG=de_AT.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.15.0-31-generic N/A linux-backports-modules-4.15.0-31-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 05/25/2017 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.18 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Zoro_SL dmi.board.vendor: Acer dmi.board.version: V1.18 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVers
[Kernel-packages] [Bug 1786419] Re: Acer Aspire E5-574G Touchpad does not work
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786419 Title: Acer Aspire E5-574G Touchpad does not work Status in linux package in Ubuntu: Confirmed Bug description: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description:Ubuntu 18.04.1 LTS Release:18.04 dmidecode hardware info: System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 xinput: ⎡ Virtual core pointer id=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointerid=4[slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpadid=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Button id=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Video Bus id=8[slave keyboard (3)] ↳ Power Button id=9[slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says:x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mathias1501 F pulseaudio DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 InstallationDate: Installed on 2018-07-21 (19 days ago) InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) MachineType: Acer Aspire E5-574G Package: linux (not installed) ProcEnviron: LANGUAGE= TERM=xterm-256color PATH=(custom, no user) LANG=de_AT.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.15.0-31-generic N/A linux-backports-modules-4.15.0-31-generic N/A linux-firmware 1
[Kernel-packages] [Bug 1786419] Re: Acer Aspire E5-574G Touchpad does not work
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786419 Title: Acer Aspire E5-574G Touchpad does not work Status in linux package in Ubuntu: Confirmed Bug description: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description:Ubuntu 18.04.1 LTS Release:18.04 dmidecode hardware info: System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 xinput: ⎡ Virtual core pointer id=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointerid=4[slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpadid=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Button id=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Video Bus id=8[slave keyboard (3)] ↳ Power Button id=9[slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says:x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mathias1501 F pulseaudio DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 InstallationDate: Installed on 2018-07-21 (19 days ago) InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) MachineType: Acer Aspire E5-574G Package: linux (not installed) ProcEnviron: LANGUAGE= TERM=xterm-256color PATH=(custom, no user) LANG=de_AT.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.15.0-31-generic N/A linux-backports-modules-4.15.0-31-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 05/25/2017 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.18 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Zoro_SL dmi.board.vendor: Acer dmi.board.version: V1.18 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rv
[Kernel-packages] [Bug 1786419] Re: Acer Aspire E5-574G Touchpad does not work
apport information ** Tags added: apport-collected ** Description changed: On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work. But both mouse buttons works (hard press on touchpad). lsb_release -rd Description:Ubuntu 18.04.1 LTS Release:18.04 dmidecode hardware info: System Information Manufacturer: Acer Product Name: Aspire E5-574G Version: V1.18 xinput: ⎡ Virtual core pointer id=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointerid=4[slave pointer (2)] ⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)] ⎜ ↳ ELAN0501:00 04F3:300B Touchpadid=13 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Button id=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Video Bus id=8[slave keyboard (3)] ↳ Power Button id=9[slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=15 [slave keyboard (3)] Also a try to compose a udev rule with: sudo touchpad-edge-detector 106x78 /dev/input/event10 Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10 Move one finger around the touchpad to detect the actual edges Kernel says:x [0..3239], y [0..2347] Touchpad sends: x [0..3239], y [0..2347] --- \ Touchpad sends: x [0..3239], y [0..2347] /^C Touchpad size as listed by the kernel: 104x73mm User-specified touchpad size: 106x78mm Calculated ranges: 3239/2347 Suggested udev rule: # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 edited to a file: /etc/udev/hwdb.d$ cat acer.hwdb # Acer Aspire E5-574 evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:* EVDEV_ABS_00=0:3239:31 EVDEV_ABS_01=0:2347:30 EVDEV_ABS_35=0:3239:31 EVDEV_ABS_36=0:2347:30 and updating the hwdb with the command: systemd-hwdb update After this change not even the mouse buttons works. May you have any suggestions what I can do to fix this problem? Best regards Alexander + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.3 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: mathias1501 F pulseaudio + DistroRelease: Ubuntu 18.04 + HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7 + InstallationDate: Installed on 2018-07-21 (19 days ago) + InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721) + MachineType: Acer Aspire E5-574G + Package: linux (not installed) + ProcEnviron: + LANGUAGE= + TERM=xterm-256color + PATH=(custom, no user) + LANG=de_AT.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-4.15.0-31-generic N/A + linux-backports-modules-4.15.0-31-generic N/A + linux-firmware 1.173.1 + Tags: bionic + Uname: Linux 4.15.0-31-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 05/25/2017 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.18 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Zoro_SL + dmi.board.vendor: Acer + dmi.board.version: V1.18 + dmi.chassis.type: 10 + dmi.chassis.vendor: Chassis Manufacturer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion: + dmi.product.family: SKL + dmi.product.name: Aspire E5-574G + dmi.product.version: V1.18 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1786419/+
