Mr. Owen,
I have a hunch that your problem has to do with the system preference
called, "RefundLostOnReturnControl".
HTH,
Christopher Davis
Systems & E-Services Librarian
Uintah County Library
cgda...@uintah.utah.gov
(435) 789-0091 <14357890091> ext.261
uintahlibrary.org
basinlibraries.org
facebook.com/uintahcountylibrary
instagram.com/uintahcountylibrary
On Tue, Feb 13, 2018 at 5:46 AM, Scott Owen wrote:
> Hi all,
>
> We have an issue with (at least) 1 patron that we have discovered.
>
> The issue as far as I can see..goes something like this:
>
> Patron checked out book
>
> Patron lost book.
>
> Circ marked book as lost, and applied the correct fine ($10.00)
>
> Patron paid fine.
>
> ...the issue is, the fine and lost book show on the patron account (in red
> text) , and the patron balance shows as "$.0.00"
> This is correct.
> but .. nowhere in the patron record does it show the $10.00 payment
> for the lost book?
>
> Are we looking in the correct spot ?
> Seems that the patrons payment for the lost item should show somewhere in
> their history / account ?
>
> Thank you,
>
> -Scott Owen
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