Re: [LegacyUG] Messed up my upgrade from Legacy 8 to 9and also lost my family file
This is a problem you should take to support. Send an email to supp...@legacyfamilytree.com. Brian Kelly On 11-May-21 6:21 a.m., Charles Brasell wrote: Hi Brian , thanks for responding to my call. I have located my family file but am unable to open it. It comes up in the Open File on the ribbon. The problem I think is my entering the Legacy 8 customer No instead of the legacy 9 Customer No, when opening the Legacy 9 download. I have been back to the download area with the download password, to try downloading again, with the legacy 9 Customer No, but the download page is unavailable. I feel confused looking at a blank screen when I have always had the family looking back. Is there someone from Legacy Family Tree monitoring the user group or should I go elsewhere? Charles Brasell Southland NZ - Original Message - From: "Brian Kelly" To: Sent: Sunday, May 09, 2021 5:15 PM Subject: Re: [LegacyUG] Messed up my upgrade from Legacy 8 to 9and also lost my family file When you install Legacy 9 it overwrites the Legacy 8 installation. Your family file will have the extension .fdb. If you have a shortcut on your desktop to open Legacy 8 it will open 9 not 8. You can use Windows Search to find all files on your computer with the .fdb extension and it should find your family file. Note the folder where that is located then use Legacy File > Open File, point to that location and Legacy will open your file. Brian Kelly On 09-May-21 12:54 a.m., Charles Brasell wrote: I have been inactive on Legacy for 3 years but have found some relatives and decided to up grade from Legacy 8 to Legacy 9 deluxe ,and also enter some DNA,I have paid $26.95. I have downloaded the two files and have opened the PDF manual okay. I think (I'm sure) I put legacy 8 customer number in by mistake when opening legacy 9. I had already made a shortcut on the desktop for Legacy 9 to keep it separate from Legacy 8. I renamed the Legacy 9 shortcut to make it stand out, but somehow I now have two shortcuts for Legacy 9. One shortcut opens legacy with a blank screen and showing the basic ribbon with New File , Open file. But I have been unable to open my family file, basically I have forgotten some of the "legacy magic" that i used to know I have located the Legacy 9 Customer No. I hope I have not damaged my family file and that it can be recovered I hope there is someone who can follow what I have done and help me fix it Charles Brasell Southland, NZ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Re: [LegacyUG] Messed up my upgrade from Legacy 8 to 9and also lost my family file
Hi Brian , thanks for responding to my call. I have located my family file but am unable to open it. It comes up in the Open File on the ribbon. The problem I think is my entering the Legacy 8 customer No instead of the legacy 9 Customer No, when opening the Legacy 9 download. I have been back to the download area with the download password, to try downloading again, with the legacy 9 Customer No, but the download page is unavailable. I feel confused looking at a blank screen when I have always had the family looking back. Is there someone from Legacy Family Tree monitoring the user group or should I go elsewhere? Charles Brasell Southland NZ - Original Message - From: "Brian Kelly" To: Sent: Sunday, May 09, 2021 5:15 PM Subject: Re: [LegacyUG] Messed up my upgrade from Legacy 8 to 9and also lost my family file When you install Legacy 9 it overwrites the Legacy 8 installation. Your family file will have the extension .fdb. If you have a shortcut on your desktop to open Legacy 8 it will open 9 not 8. You can use Windows Search to find all files on your computer with the .fdb extension and it should find your family file. Note the folder where that is located then use Legacy File > Open File, point to that location and Legacy will open your file. Brian Kelly On 09-May-21 12:54 a.m., Charles Brasell wrote: I have been inactive on Legacy for 3 years but have found some relatives and decided to up grade from Legacy 8 to Legacy 9 deluxe ,and also enter some DNA,I have paid $26.95. I have downloaded the two files and have opened the PDF manual okay. I think (I'm sure) I put legacy 8 customer number in by mistake when opening legacy 9. I had already made a shortcut on the desktop for Legacy 9 to keep it separate from Legacy 8. I renamed the Legacy 9 shortcut to make it stand out, but somehow I now have two shortcuts for Legacy 9. One shortcut opens legacy with a blank screen and showing the basic ribbon with New File , Open file. But I have been unable to open my family file, basically I have forgotten some of the "legacy magic" that i used to know I have located the Legacy 9 Customer No. I hope I have not damaged my family file and that it can be recovered I hope there is someone who can follow what I have done and help me fix it Charles Brasell Southland, NZ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Re: [LegacyUG] Messed up my upgrade from Legacy 8 to 9and also lost my family file
When you install Legacy 9 it overwrites the Legacy 8 installation. Your family file will have the extension .fdb. If you have a shortcut on your desktop to open Legacy 8 it will open 9 not 8. You can use Windows Search to find all files on your computer with the .fdb extension and it should find your family file. Note the folder where that is located then use Legacy File > Open File, point to that location and Legacy will open your file. Brian Kelly On 09-May-21 12:54 a.m., Charles Brasell wrote: I have been inactive on Legacy for 3 years but have found some relatives and decided to up grade from Legacy 8 to Legacy 9 deluxe ,and also enter some DNA,I have paid $26.95. I have downloaded the two files and have opened the PDF manual okay. I think (I'm sure) I put legacy 8 customer number in by mistake when opening legacy 9. I had already made a shortcut on the desktop for Legacy 9 to keep it separate from Legacy 8. I renamed the Legacy 9 shortcut to make it stand out, but somehow I now have two shortcuts for Legacy 9. One shortcut opens legacy with a blank screen and showing the basic ribbon with New File , Open file. But I have been unable to open my family file, basically I have forgotten some of the "legacy magic" that i used to know I have located the Legacy 9 Customer No. I hope I have not damaged my family file and that it can be recovered I hope there is someone who can follow what I have done and help me fix it Charles Brasell Southland, NZ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
