Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi All, I want to thank those who visited the wiki and contributed to it. I wanted to let everyone know that i have finished including all the ones that i use on a regular basis. :D Regards, Jay Philips On 08/20/2014 11:02 PM, Jay Philips wrote: Hi All, Yes similar to what joel stated, i'm just posting the ones i use on the wiki for others to use if they'd like and for those who have their own and would like to share them, that they'd have a centralized resource to post them to. I believe the wiki will also be a useful resource for new QA members to see what type of responses they are likely to have to respond with. I personally use my browser's (opera) inbuilt feature to save these responses and whiteboard keywords so i dont have to copy and paste them from a wiki page or text file. Hopefully something similar can be added into the new bugzilla for QA/dev team members can easily have access to as Bjoern suggested or until then, grabbing a browser extension which has a similar feature like JBF suggested. For all those chrome/chromium users, search the extension for clip or clipboard and there are quite a few of them listed there. Regards, Jay Philips On 08/20/2014 06:38 PM, Joel Madero wrote: Hey there, Jay, *, Not sure that codifying a bunch of approved QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, during triage we should all strive to be courteous. By itself, the automated message delivered *** This bug has been marked as a duplicate of bug x *** is a bit too terse in closing a NEW issue as duplicate. But believe including a simple thank you for posting would suffice. If too many bugs like fdo#82701 are making it through, then the Bugzilla and BSA duplicate issue filters may need to be improved. I don't think he was trying to codify - maybe more just saying I'm posting these to the wiki - feel free to use (or not use) them at your pleasure :) I've thought of doing similar things with my auto responses but of course everyone can use their own methodology :) Best, Joel ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi, Le 20/08/2014 14:35, Jay Philips a écrit : Hi All, Over the months of doing triaging, i've found that the best means of communicating with bug reporters is to have a set of pre-written responses to suit various common situations like confirming a bug, requesting a sample document, and asking for clear steps. These responses are very handy for the initial comment between me and the bug reporter, but do come in handy at other times as well, like requesting they reset their profile or send in a screencast. These responses have a simple and short format, similar to the below. If you are using Firefox you can use the extension Clippings which allow you to reuse frequently inserted text fragments. There is a version of this extension for Thunderbird too. The database of the extension is an .rdf (xml) file. Perhaps it is not too hard to merge a published database with an existing private database, and QA-team could publish such a database of pre-written answers. https://addons.mozilla.org/fr/firefox/addon/clippings/?src=search Best regards. JBF -- Seuls des formats ouverts peuvent assurer la pérennité de vos documents. ___ LibreOffice mailing list LibreOffice@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi, On Wed, Aug 20, 2014 at 04:35:52PM +0400, Jay Philips wrote: So i'd like to propose the creation a wiki page of pre-written responses that we can all use. I have created the wiki page at https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses and will be adding entries to it, though i have very little knowledge of how best to format the page :D. Please add in your own collection of responses if you have. that is a great idea! Also we might later consider expending it to having them easily selectable from a pulldown etc. (either with e.g. greasemonkey or own-bugzilla), because as important as this is, I personally guess I will not look for the wikipage everytime for a drive-by confirm. Best, Bjoern ___ LibreOffice mailing list LibreOffice@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hey there, Jay, *, Not sure that codifying a bunch of approved QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, during triage we should all strive to be courteous. By itself, the automated message delivered *** This bug has been marked as a duplicate of bug x *** is a bit too terse in closing a NEW issue as duplicate. But believe including a simple thank you for posting would suffice. If too many bugs like fdo#82701 are making it through, then the Bugzilla and BSA duplicate issue filters may need to be improved. I don't think he was trying to codify - maybe more just saying I'm posting these to the wiki - feel free to use (or not use) them at your pleasure :) I've thought of doing similar things with my auto responses but of course everyone can use their own methodology :) Best, Joel ___ LibreOffice mailing list LibreOffice@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi All, Yes similar to what joel stated, i'm just posting the ones i use on the wiki for others to use if they'd like and for those who have their own and would like to share them, that they'd have a centralized resource to post them to. I believe the wiki will also be a useful resource for new QA members to see what type of responses they are likely to have to respond with. I personally use my browser's (opera) inbuilt feature to save these responses and whiteboard keywords so i dont have to copy and paste them from a wiki page or text file. Hopefully something similar can be added into the new bugzilla for QA/dev team members can easily have access to as Bjoern suggested or until then, grabbing a browser extension which has a similar feature like JBF suggested. For all those chrome/chromium users, search the extension for clip or clipboard and there are quite a few of them listed there. Regards, Jay Philips On 08/20/2014 06:38 PM, Joel Madero wrote: Hey there, Jay, *, Not sure that codifying a bunch of approved QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, during triage we should all strive to be courteous. By itself, the automated message delivered *** This bug has been marked as a duplicate of bug x *** is a bit too terse in closing a NEW issue as duplicate. But believe including a simple thank you for posting would suffice. If too many bugs like fdo#82701 are making it through, then the Bugzilla and BSA duplicate issue filters may need to be improved. I don't think he was trying to codify - maybe more just saying I'm posting these to the wiki - feel free to use (or not use) them at your pleasure :) I've thought of doing similar things with my auto responses but of course everyone can use their own methodology :) Best, Joel ___ List Name: Libreoffice-qa mailing list Mail address: libreoffice...@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ LibreOffice mailing list LibreOffice@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice
[Libreoffice-qa] Suggestion for the use of pre-written responses
Hi All, Over the months of doing triaging, i've found that the best means of communicating with bug reporters is to have a set of pre-written responses to suit various common situations like confirming a bug, requesting a sample document, and asking for clear steps. These responses are very handy for the initial comment between me and the bug reporter, but do come in handy at other times as well, like requesting they reset their profile or send in a screencast. These responses have a simple and short format, similar to the below. -- Hello [user's name], Thank you for submitting the bug. I can confirm that the bug is available in 4.2.7, 4.3.2 and master on Linux. -- The primary message that i wanted to get across to the bug reporter is that we are welcoming and appreciate the effort they made in reporting the bug, as reporting a bug on BSA for the first time is a very length procedure. Then a few days ago, I got CCed on the comment from bug 76825 (comment 7) from an unhappy bug reporter whose bug was simply set as a duplicate without a response: -- don't ever bother dropping someone a mail or anything ... (like hi, thanks, we're already on it! - don't ever bother, really) cause we are machines or what ... or cogs in a big machine .) just go the beurocratic way, drop that person some cc :) it took me 15 minutes to report this bug ... i took it seriously, and i meant it ... but i'm sure i'll never do that again -- So i'd like to propose the creation a wiki page of pre-written responses that we can all use. I have created the wiki page at https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses and will be adding entries to it, though i have very little knowledge of how best to format the page :D. Please add in your own collection of responses if you have. -- Regards, Jay Philips ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi, On Wed, Aug 20, 2014 at 04:35:52PM +0400, Jay Philips wrote: So i'd like to propose the creation a wiki page of pre-written responses that we can all use. I have created the wiki page at https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses and will be adding entries to it, though i have very little knowledge of how best to format the page :D. Please add in your own collection of responses if you have. that is a great idea! Also we might later consider expending it to having them easily selectable from a pulldown etc. (either with e.g. greasemonkey or own-bugzilla), because as important as this is, I personally guess I will not look for the wikipage everytime for a drive-by confirm. Best, Bjoern ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hey there, Jay, *, Not sure that codifying a bunch of approved QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, during triage we should all strive to be courteous. By itself, the automated message delivered *** This bug has been marked as a duplicate of bug x *** is a bit too terse in closing a NEW issue as duplicate. But believe including a simple thank you for posting would suffice. If too many bugs like fdo#82701 are making it through, then the Bugzilla and BSA duplicate issue filters may need to be improved. I don't think he was trying to codify - maybe more just saying I'm posting these to the wiki - feel free to use (or not use) them at your pleasure :) I've thought of doing similar things with my auto responses but of course everyone can use their own methodology :) Best, Joel ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Suggestion for the use of pre-written responses
Hi All, Yes similar to what joel stated, i'm just posting the ones i use on the wiki for others to use if they'd like and for those who have their own and would like to share them, that they'd have a centralized resource to post them to. I believe the wiki will also be a useful resource for new QA members to see what type of responses they are likely to have to respond with. I personally use my browser's (opera) inbuilt feature to save these responses and whiteboard keywords so i dont have to copy and paste them from a wiki page or text file. Hopefully something similar can be added into the new bugzilla for QA/dev team members can easily have access to as Bjoern suggested or until then, grabbing a browser extension which has a similar feature like JBF suggested. For all those chrome/chromium users, search the extension for clip or clipboard and there are quite a few of them listed there. Regards, Jay Philips On 08/20/2014 06:38 PM, Joel Madero wrote: Hey there, Jay, *, Not sure that codifying a bunch of approved QA exchanges is in the best interest of moving the QA process along--especially if we have to dig them out of a WiKi. It would not do much to improve the QA flow, nor improve the readability of issues over their life span. Otherwise, during triage we should all strive to be courteous. By itself, the automated message delivered *** This bug has been marked as a duplicate of bug x *** is a bit too terse in closing a NEW issue as duplicate. But believe including a simple thank you for posting would suffice. If too many bugs like fdo#82701 are making it through, then the Bugzilla and BSA duplicate issue filters may need to be improved. I don't think he was trying to codify - maybe more just saying I'm posting these to the wiki - feel free to use (or not use) them at your pleasure :) I've thought of doing similar things with my auto responses but of course everyone can use their own methodology :) Best, Joel ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/ ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
