[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Buovjaga  changed:

   What|Removed |Added

 Resolution|--- |INSUFFICIENTDATA
 CC||herr.irr...@googlemail.com
 Status|REOPENED|RESOLVED

--- Comment #20 from Buovjaga  ---
(In reply to Herr Irrtum! from comment #19)
> So the bug is still there in 07/2022 with LO 7.3.4.2 (sorry for reopening).
> 
> And I can reproduce it. On Linux running on a Ryzen with build in Radeon GFX
> using the MESA Radeon driver. I think it should "work" on intel Mesa drivers
> too.
> Reproducable in KDE and in XFCE at least.
> 
>   - Install ocl-icd and maybe optionally libclc and opencl-mesa (package
> names from Arch Linux, may be different on other distros)
>   - Create a new user (so no ~/.config/libreoffice exists or just remove
> ~/.config/libreoffice).
>   - start soffice with the new user.
> 
> For some seconds nothing will happen. Your may even CTRL C soffice and doing
> some other commands manually.
> Suddenly the whole computer will get a black screen, even changing to a TTY
> isn't possible - it's dead. You have to force a poweroff or a hard reboot.
> 
> Reboot. Hope the filesystem still works after the hard poweroff. 
> Look for GraphicsRenderTests.log underneath ~/.config/libreoffice/... it
> doesn't exist. The rest of the settings seem to be there.
> 
> Uninstall ocl-icd 
> 
> Start LibreOffice now. It works.
> 
> So the opencl-icd loader is killing it. Maybe LO "automatically" probes for
> Opencl compliance when no settings are found before writing its settings
> profile? 
> As soon as the settings are there and the "OpenCl"-Checkbox is not ticked
> within the LO settings, LO just works. Even with opencl-icd installed.

Thanks for the information, but I think you should create a new report as it
does not sound related to this report at all. There is nothing in this existing
report about OpenCL.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Herr Irrtum!  changed:

   What|Removed |Added

 Resolution|INSUFFICIENTDATA|---
 Status|RESOLVED|REOPENED

--- Comment #19 from Herr Irrtum!  ---
So the bug is still there in 07/2022 with LO 7.3.4.2 (sorry for reopening).

And I can reproduce it. On Linux running on a Ryzen with build in Radeon GFX
using the MESA Radeon driver. I think it should "work" on intel Mesa drivers
too.
Reproducable in KDE and in XFCE at least.

  - Install ocl-icd and maybe optionally libclc and opencl-mesa (package names
from Arch Linux, may be different on other distros)
  - Create a new user (so no ~/.config/libreoffice exists or just remove
~/.config/libreoffice).
  - start soffice with the new user.

For some seconds nothing will happen. Your may even CTRL C soffice and doing
some other commands manually.
Suddenly the whole computer will get a black screen, even changing to a TTY
isn't possible - it's dead. You have to force a poweroff or a hard reboot.

Reboot. Hope the filesystem still works after the hard poweroff. 
Look for GraphicsRenderTests.log underneath ~/.config/libreoffice/... it
doesn't exist. The rest of the settings seem to be there.

Uninstall ocl-icd 

Start LibreOffice now. It works.

So the opencl-icd loader is killing it. Maybe LO "automatically" probes for
Opencl compliance when no settings are found before writing its settings
profile? 
As soon as the settings are there and the "OpenCl"-Checkbox is not ticked
within the LO settings, LO just works. Even with opencl-icd installed.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

QA Administrators  changed:

   What|Removed |Added

 Resolution|--- |INSUFFICIENTDATA
 Status|NEEDINFO|RESOLVED

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #18 from QA Administrators  ---
Dear zeitlinie,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #17 from QA Administrators  ---
Dear zeitlinie,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #16 from Xisco Faulí  ---
Dear zeitli...@yahoo.de, dgal...@telefonica.net
KDE4 support has been dropped in LibreOffice 6.3.
Could you please try to reproduce it with LibreOffice 6.3 Beta1 from
https://wiki.documentfoundation.org/QA/GetInvolved#Test_Pre-releases ?
You can install it alongside the standard version.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #15 from dgal...@telefonica.net  ---
(In reply to Xisco Faulí from comment #14)
> (In reply to dgal...@telefonica.net from comment #13)
> > Sincere thanks. I will try this as soon as I will have some time. This
> > morning I have experienced already one catastrophic system crash due to this
> > bug.
> 
> any update ?

No. As a normal user, I did not get to manage at all with debug packages and so
on. For the moment, I found an interesting and flawless workaround that I
sincerely recommend to anybody experiencing this trouble: I installed Virutal
Box, in my OpenSuse system. Then I set up a Windows 7 virtual machine, and I am
processing my documents there with Microsoft Windows. No trouble with this, up
to now.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #14 from Xisco Faulí  ---
(In reply to dgal...@telefonica.net from comment #13)
> Sincere thanks. I will try this as soon as I will have some time. This
> morning I have experienced already one catastrophic system crash due to this
> bug.

any update ?

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #13 from dgal...@telefonica.net  ---
Sincere thanks. I will try this as soon as I will have some time. This morning
I have experienced already one catastrophic system crash due to this bug.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #12 from Buovjaga  ---
(In reply to dgal...@telefonica.net from comment #11)
> Hi. I would be very pleased to help providing backtraces and whatever you
> need, but I do not know how to install debug packages for OpenSuse. If
> anybody can help, I will greatly appreciate this.

I found something:
https://www.reddit.com/r/openSUSE/comments/6j261v/trying_to_install_debug_symbols/

Looks like the first step is activating this in YaST: Configuration >
Repositories > Main Repository (DEBUG)

Then I guess see what the build-id is for LibreOffice and run (replacing the
correct id):
zypper install -C
"debuginfo(build-id)=3098c47e4e7aeac97c1c47c5624f0fb9a8f10074"

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #11 from dgal...@telefonica.net  ---
Hi. I would be very pleased to help providing backtraces and whatever you need,
but I do not know how to install debug packages for OpenSuse. If anybody can
help, I will greatly appreciate this.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Buovjaga  changed:

   What|Removed |Added

 CC||dgal...@telefonica.net

--- Comment #10 from Buovjaga  ---
dgaladi: the below also for your information.

(In reply to Buovjaga from comment #8)
> To get a useful backtrace, you should install the debug packages provided by
> your distribution:
> https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.
> 2FLinux
> I don't know how they are named in openSUSE. Arch Linux does not yet provide
> debug packages (but I hear they will soon).
> 
> Would be good to hear, if these problems & crashes still occur with
> LibreOffice 6.1.x.
> 
> I have never ran into these problems, even though I have been running with
> the named setup (KDE + Intel graphics) since early 2016.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #9 from dgal...@telefonica.net  ---
It seems LibreOffice Writer has serious troubles in the most recent versions.
It makes Linux systems (maybe only when working with KDE) crash in the most
catastrophic way. First the screen gets blocked, you are not able to do
anything, but moving the mouse cursor (interestingly this keeps working). After
a few seconds, the screen goes to black and the system halts without any care
for anything.

I've gone through many forums. Changing memory assignation does not help. The
failure tends to happen with non-trivial documents, independently of the size
(seems more often with long documents, though). May be some relation with mark,
copy, paste operations, but this is not sure either.

Somebody reported that they had to go to an older version of LibreOffice and
the trouble disapears, I am considering this possibility. In any case, I wonder
how, I wonder why, LibreOffice team is not solving this catastrophic situation
that is annoying so many people (just search to see how many cases of sudden
crash are being reported).

My configuration:

OpenSuse Leap 42.3 (64 bits), kernel 4.4.162-78-default KDE Plasma 5.8.7
LibreOfice 6.0.5.2, included in OpenSuse official distribution and later
updated from official repositories

Best regards,

David

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Buovjaga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #8 from Buovjaga  ---
To get a useful backtrace, you should install the debug packages provided by
your distribution:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux
I don't know how they are named in openSUSE. Arch Linux does not yet provide
debug packages (but I hear they will soon).

Would be good to hear, if these problems & crashes still occur with LibreOffice
6.1.x.

I have never ran into these problems, even though I have been running with the
named setup (KDE + Intel graphics) since early 2016.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Roman Kuznetsov <79045_79...@mail.ru> changed:

   What|Removed |Added

 Blocks||102495


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=102495
[Bug 102495] [META] KDE VCL backend bugs and enhancements
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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #7 from Patrik  ---
I have not compared the backtraces as I don't know how. But I have had a look
at some of my crash reports which get automatically sent to Libreoffice. They
look different to my naked eye each time. But honestly, I haven't the time and
I have actually given up hope of this bug ever being resolved and use LO 5.X
which comes with KDE Neon and I will switch to Ubuntu/Gnome during summer.


Just to be complete, here are some URLs that show a similar problem and which
seem quite recent:

https://ask.libreoffice.org/en/question/151839/constant-crashes-of-libreoffice-603-1-in-kde-plasma/

https://www.reddit.com/r/kde/comments/8az9ac/constant_crashes_of_libreoffice_6031_in_kde_plasma/

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Timur  changed:

   What|Removed |Added

Crash report or|libc-2.23.so|["libc-2.23.so"]
crash signature||

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Timur  changed:

   What|Removed |Added

Crash report or||libc-2.23.so
crash signature||
   See Also|https://bugs.documentfounda |https://bugs.documentfounda
   |tion.org/show_bug.cgi?id=11 |tion.org/show_bug.cgi?id=98
   |6508|776

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #6 from zeitli...@yahoo.de ---
Wow, quite a number of months have passed until this may actually be some
activity related to this bug(?)

Are you sure its the same bug?
Are you using the same linux distro and version of LO?
Did you diff the backtraces attached to this bug and is it comparable to
your's?
Is the onscreen stream of error msgs the same for you as the one attached to
this bug?
LO can crash because of just so many different things 

The overwhelming response during the last 6 months to this severe crash shows
just once again, as so many times, that the documentfoundation simply dgaf if
LO is working on linux or not.
I mean, this bug kills a running linux systems completely - cmon - that's just
unbelievable - way 'better' than anything to expect from msdooze-office. But
documentfoundation is unable to fix it.

Here's my fix: I'm using Version 4.2.8.2. It runs just fine.

Anyway, the main 'improvements' by the documentfoundation to LO ever since they
overtook from OpenOffice is to overlay each new version by the next level of
even more buggy GUI. Why bother with that. The core functionality has never
improved significantly since the very early versions. Just stay with them -
forget about new versions- and do your work.

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=112610

--- Comment #5 from Xavier Van Wijmeersch  ---
try to update your kernel, it can help

https://doc.opensuse.org/release-notes/x86_64/openSUSE/Leap/42.3/

Update of Kernel Graphics Stack #

On openSUSE Leap 42.3, the upgrade of the graphics stack up to 4.9.x kernel
code is provided via the package drm-kmp-default instead of backporting many
patches into the kernel itself. Usually, this package is installed
automatically during the OS installation when a corresponding graphics device
is found on your machine.

The KMP gives users also another benefit: You can roll back to the 4.4.x kernel
code by uninstalling this package. If you face critical issues, like a hung
GPU, try to uninstall the package as shown below, then reboot and retest:

zypper rm drm-kmp-default

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Timur  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||6508

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[Libreoffice-bugs] [Bug 112610] System crashes + slow GUI, on KDE linux + intel graphics

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https://bugs.documentfoundation.org/show_bug.cgi?id=112610

Timur  changed:

   What|Removed |Added

 CC||xiscofa...@libreoffice.org
Summary|System crashes + slow GUI,  |System crashes + slow GUI,
   |on linux + intel graphics   |on KDE linux + intel
   ||graphics

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