Re: [Linphone-users] Linphone seemed to work fine on install but now it fails to connect to server.

2023-11-17 Thread Elisa Nectoux 
Hi Bruno,

Can you please send me as screenshot of what you see in the user interface, 
and, tell me if you are using linphone on ios / android / or a desktop platform.
Lastly, can you please check the app version number from the About view?

Elisa NECTOUX
Sales & Marketing Manager

Belledonne Communications, the company behind the Linphone project | Discover 
our solutions in 3 minutes! 

www.linphone.org 



> Le 17 nov. 2023 à 15:53, Bruno Melloni  a écrit :
> 
> I found Send Logs under "advanced.   It seems to send them to a Logs upload 
> server.  I did not see an option to view them myself or email them to myself.
> 
> Also... Send Logs seems dead, when I click it there seems to be no activity.  
> Do I have to turn on Debug logs to enable it?
> 
> Bruno
> 
> 
> On 11/17/2023 3:58 AM, Elisa Nectoux wrote:
>> Hi,
>> 
>> Can you please tell me on which platform did you install Linphone, and what 
>> is the version number?
>> 
>> Also, as suggested by Trent, can you please send us some debug logs? You can 
>> grab them from the app’s settings. Click on send logs and you can send it 
>> directly to my email address if you do not wish to post it here.
>> 
>> Best regards;
>> 
>> Elisa NECTOUX
>> Sales & Marketing Manager
>> 
>> Belledonne Communications, the company behind the Linphone project | 
>> Discover our solutions in 3 minutes! 
>> 
>> www.linphone.org 
>> 
>> 
>> 
>>> Le 17 nov. 2023 à 02:46, BrunoGenovese >> > a écrit :
>>> 
>>> I installed llinphone and I would swear it worked.  A day or two later... 
>>> it no longer connects to the server.
>>> 
>>> I double-checked the username, password and Domain and they indeed are 
>>> correct.   But the connection fails.
>>> 
>>> I am certain that there must be something important that I am missing.  
>>> Maybe a permission, maybe it is necessary to register something on the 
>>> Linphone website?
>>> 
>>> Any suggestions as to what might be failing?
>>> 
>>> 
>>> Thanks.
>>> 
>>> 
>>> ___
>>> Linphone-users mailing list
>>> Linphone-users@nongnu.org 
>>> https://lists.nongnu.org/mailman/listinfo/linphone-users 
>>> 
>> 
>> 
>> 
>> ___
>> Linphone-users mailing list
>> Linphone-users@nongnu.org 
>> https://lists.nongnu.org/mailman/listinfo/linphone-users 
>> 

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Re: [Linphone-users] Linphone seemed to work fine on install but now it fails to connect to server.

2023-11-17 Thread Bruno Melloni 
I found Send Logs under "advanced.   It seems to send them to a Logs 
upload server.  I did not see an option to view them myself or email 
them to myself.


Also... Send Logs seems dead, when I click it there seems to be no 
activity.  Do I have to turn on Debug logs to enable it?


Bruno

On 11/17/2023 3:58 AM, Elisa Nectoux wrote:

Hi,

Can you please tell me on which platform did you install Linphone, and 
what is the version number?


Also, as suggested by Trent, can you please send us some debug logs? 
You can grab them from the app’s settings. Click on send logs and you 
can send it directly to my email address if you do not wish to post it 
here.


Best regards;

*Elisa NECTOUX*
/Sales & Marketing Manager/

*Belledonne Communications*, the company behind the *Linphone* project 
| Discover our solutions in 3 minutes! 


/www.linphone.org /




Le 17 nov. 2023 à 02:46, BrunoGenovese  a écrit :

I installed llinphone and I would swear it worked.  A day or two 
later... it no longer connects to the server.


I double-checked the username, password and Domain and they indeed 
are correct.   But the connection fails.


I am certain that there must be something important that I am 
missing.  Maybe a permission, maybe it is necessary to register 
something on the Linphone website?


Any suggestions as to what might be failing?


Thanks.


___
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Re: [Linphone-users] Linphone seemed to work fine on install but now it fails to connect to server.

2023-11-17 Thread Elisa Nectoux 
Hi,

Can you please tell me on which platform did you install Linphone, and what is 
the version number?

Also, as suggested by Trent, can you please send us some debug logs? You can 
grab them from the app’s settings. Click on send logs and you can send it 
directly to my email address if you do not wish to post it here.

Best regards;

Elisa NECTOUX
Sales & Marketing Manager

Belledonne Communications, the company behind the Linphone project | Discover 
our solutions in 3 minutes! 

www.linphone.org 



> Le 17 nov. 2023 à 02:46, BrunoGenovese  a écrit :
> 
> I installed llinphone and I would swear it worked.  A day or two later... it 
> no longer connects to the server.
> 
> I double-checked the username, password and Domain and they indeed are 
> correct.   But the connection fails.
> 
> I am certain that there must be something important that I am missing.  Maybe 
> a permission, maybe it is necessary to register something on the Linphone 
> website?
> 
> Any suggestions as to what might be failing?
> 
> 
> Thanks.
> 
> 
> ___
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> Linphone-users@nongnu.org
> https://lists.nongnu.org/mailman/listinfo/linphone-users

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Re: [Linphone-users] Linphone seemed to work fine on install but now it fails to connect to server.

2023-11-16 Thread Trent Creekmore 

Only the logs between LinPhone and the server can tell you anything.


On 11/16/23 19:46, BrunoGenovese wrote:
I installed llinphone and I would swear it worked.  A day or two 
later... it no longer connects to the server.


I double-checked the username, password and Domain and they indeed are 
correct.   But the connection fails.


I am certain that there must be something important that I am 
missing.  Maybe a permission, maybe it is necessary to register 
something on the Linphone website?


Any suggestions as to what might be failing?


Thanks.


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