Re: Apple Accessibility is great.

[David Chittenden]

Interesting considering that they have some blind people working in the 
position. If it is not accessible, they have accessible work-arounds in place.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 27/04/2017, at 14:00, jaan ali  wrote:
> 
> I heard that there VoIP software is not accessible for blind people
> 
> Get Outlook for iOS
> From: macvisionaries@googlegroups.com  on 
> behalf of David Chittenden 
> Sent: Wednesday, April 26, 2017 10:50:54 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: Apple Accessibility is great.
>  
> Re: Apple phone support:
> 
> Apple has their At Home service team. The At Home Support workers work from 
> their homes. This is all of Apple's phone support, whether general or 
> accessibility. The calls are all managed on VOIP, and the support person is 
> using a specially set up iMac Pro.  Apple currently has a few blind people 
> working in this position.
> 
> I went through the first interview for this position in Australia, but found 
> a beter position, in my chosen field, so removed myself from Apple's hiring 
> cycle.
> 
> Kind regards,
> 
> David Chittenden, MSc, MRCAA
> Email: dchitten...@gmail.com
> Mobile: +61 488 988 936
> Sent from my iPhone
> 
> > On 26/04/2017, at 21:37, Scott Granados  wrote:
> > 
> > I’ve had mixed support from Apple but consistently good responses from 
> > accessibility.  I also had similar experiences in fact I think I may have 
> > gotten a blind support engineer at one point.  I had folks on the regular 
> > support line generally not know as much as I do when it comes to the 
> > products but Accessibility support has always been good.  They have also 
> > been quick to answer my questions when new products come out like how to 
> > start VO on the new model with fingerprint censor etc.
> > 
> > I won’t bash accessibility help either, so far so good.  Regular support 
> > has been about 50 / 50
> > 
> >> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
> >> 
> >> Hi.
> >> 
> >> Before any of you slag Apple off, just listen to my story then you can 
> >> slagg Apple to high heaven!
> >> 
> >> Today I found an e-mail which said that my Apple Storage plan was under 
> >> threat.  So I got really worried because recently I had a lot of e-mails 
> >> which were all phishing e-mails and wanted to make sure this was not 
> >> another one.
> >> 
> >> So I called the normal number which I normally called and after talking to 
> >> an apple advisor, he put me through to Apple accessibility who really 
> >> helped with everything.  I'll tell you, he was great.  He also said that 
> >> the department was open 24 7 and he gave me the UK Accessibility phone 
> >> number which I paste below for those who live in the UK.
> >> 
> >> The number is:
> >> 
> >> 0800 048 0754.
> >> 
> >> Please give this number to your friends who use Apple.
> >> 
> >> I cannot praise the person on the other end highly enough as he solved my 
> >> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
> >> He was so imporessed with my voice over skills as he said he spoke to a 
> >> lot of people who had lost their vision or who had come to use voice over 
> >> after switching from jaws.
> >> 
> >> So now who ever wants to, can slag Apple off to their heart's content!  I 
> >> won't this evening.
> >> 
> >> Kawal.
> >> 
> >> --
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Re: Apple Accessibility is great.

[jaan ali]

I heard that there VoIP software is not accessible for blind people

Get Outlook for iOS

From: macvisionaries@googlegroups.com  on 
behalf of David Chittenden 
Sent: Wednesday, April 26, 2017 10:50:54 PM
To: macvisionaries@googlegroups.com
Subject: Re: Apple Accessibility is great.

Re: Apple phone support:

Apple has their At Home service team. The At Home Support workers work from 
their homes. This is all of Apple's phone support, whether general or 
accessibility. The calls are all managed on VOIP, and the support person is 
using a specially set up iMac Pro. Apple currently has a few blind people 
working in this position.

I went through the first interview for this position in Australia, but found a 
beter position, in my chosen field, so removed myself from Apple's hiring cycle.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 26/04/2017, at 21:37, Scott Granados  wrote:
>
> I’ve had mixed support from Apple but consistently good responses from 
> accessibility.  I also had similar experiences in fact I think I may have 
> gotten a blind support engineer at one point.  I had folks on the regular 
> support line generally not know as much as I do when it comes to the products 
> but Accessibility support has always been good.  They have also been quick to 
> answer my questions when new products come out like how to start VO on the 
> new model with fingerprint censor etc.
>
> I won’t bash accessibility help either, so far so good.  Regular support has 
> been about 50 / 50
>
>> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
>>
>> Hi.
>>
>> Before any of you slag Apple off, just listen to my story then you can slagg 
>> Apple to high heaven!
>>
>> Today I found an e-mail which said that my Apple Storage plan was under 
>> threat.  So I got really worried because recently I had a lot of e-mails 
>> which were all phishing e-mails and wanted to make sure this was not another 
>> one.
>>
>> So I called the normal number which I normally called and after talking to 
>> an apple advisor, he put me through to Apple accessibility who really helped 
>> with everything.  I'll tell you, he was great.  He also said that the 
>> department was open 24 7 and he gave me the UK Accessibility phone number 
>> which I paste below for those who live in the UK.
>>
>> The number is:
>>
>> 0800 048 0754.
>>
>> Please give this number to your friends who use Apple.
>>
>> I cannot praise the person on the other end highly enough as he solved my 
>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>> of people who had lost their vision or who had come to use voice over after 
>> switching from jaws.
>>
>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>> won't this evening.
>>
>> Kawal.
>>
>> --
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>> Visionaries list.
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>> can reach Cara at caraqu...@caraquinn.com
>>
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>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
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>
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> can reach Cara at caraqu...@caraquinn.com
>
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Re: Weather Underground

[E.T.]

You will not get in trouble unless the weather turns insane. I was 
thinking about contacting them again but was shocked today when I 
checked the site. Afterwards, I received a response from them. So nice.


From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

On 4/26/2017 7:32 PM, Yolanda Thompson wrote:

I know I will get in trouble for thanking you, but thank you!  I had
written them so long ago concerning needs for fixes, and never heard a
thing.

On 4/26/17, E.T.  wrote:

Update. The braille version of the site is now back to normal as of
today plus they fixed a date issue I had brought to their attention 2-3
years ago and reminded them in my recent contact with them.

It pays to make noise (with respect).

 From E.T.'s Keyboard. . .
   "God for you is where you sweep away all the
   mysteries of the world, all the challenges to
   our intelligence. You simply turn your mind off
   and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

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Re: And here's an example of why Apple is losing the digital assistant game

[David Chittenden]

I agree with Scott for the most part. The only problem with Amazon, from the 
Aus / NZ perspective, is that Amazon does not support these markets. So, to use 
Amazon video, it is necessary to use VPN set to the USA. As for NetFlix, I 
consistently find that NetFlix has the best programming (shows) in Aus (when 
comparing Aus, NZ, and US). We like the FireStick better than the Apple TV. 
Then again, we are mainly using Codi to watch shows which are otherwise 
unavailable anywhere else (mainly programming from the 70's to the early 
2000's). It is rather fun watching shows I grew up on.

We also enjoy the occasional movie that is still in the cinima.

Apple TV does not allow Codi.

We prefer the FireStick because as a large USB stick, we plug it into one of 
the USB ports on the TV for power, whilst connecting it to the HDMI port. When 
we turn off the TV, the FireStick is automatically shut down.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 25/04/2017, at 21:09, Scott Granados  wrote:
> 
> Simon, I’m speaking as a US user here so it may be different in your area, 
> David may know what’s available but the content available on Fire TV is 
> better for starters.  (Same with fire stick). I like the Amazon prime content 
> better.  THere’s lot of original programming that’s not available in other 
> places.  I also find the device faster and more responsive, the audio is 
> better, the video is far better at full 4K and the accessibility seems better 
> at this stage because Apple has lost control of things a bit by farming app 
> development back out to end companies.
> 
>> On Apr 24, 2017, at 10:12 PM, Simon Fogarty  wrote:
>> 
>> SO these fire tv have good accessibility for screen reader users?
>> 
>> Why would I want a fire tv over an apple tv if I was making a choice?
>> 
>> I didn't find the chrome cast 2 much of a benefit and my apple tv works 
>> great for me other than the lack of usefull apps.
>> 
>> I'd like sonos available on my apple tv but it's not.
>> -Original Message-
>> From: macvisionaries@googlegroups.com 
>> [mailto:macvisionaries@googlegroups.com] On Behalf Of Scott Granados
>> Sent: Tuesday, 25 April 2017 2:49 AM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: And here's an example of why Apple is losing the digital 
>> assistant game
>> 
>> The Fire TV has a better remote, better WiFi interface, faster processor, 
>> and a lot more snap to the interface from a user of TTS perspective.  I’m 
>> also not sure if the stick provides 4K video, the Fire TV does.  Both are 
>> good products don’t get me wrong I’m just a bigger fan of the Fire TV itself 
>> and use it more.
>>Yes, Netflix and Hulu and the others have very good accessibility now 
>> including the sign in process.  The registering with providers for content 
>> like CBS and such is also more accessible on the Fire TV than Apple TV 
>> lately.  I think the cost between Fire TV and Apple TV is comparable, about 
>> twice the stick.
>> 
>> Devices aside on the amazon side, I think the content on Amazon is far 
>> better than Apple.  Sure you have iTunes on the Apple and can buy a lot of 
>> good content but that prime subscription sure includes a lot of top shelf 
>> stuff.  Amazon also has a clever way of releasing pilots and new content.  
>> What would have been ideal is if Amazon had made an app for Apple TV to 
>> stream prime content but we know the politics there.  As far as I know 
>> that’s not likely but this may have changed I’m not sure.  I like the button 
>> style of the amazon remote better than the Apple touch remote as well but 
>> that’s a personal preference thing, others probably disagree with me.
>> 
>> 
>> 
>> 
>>> On Apr 24, 2017, at 10:21 AM, Mary Otten  wrote:
>>> 
>>> Hi Scott,
>>> I don't see the use case for a blind person with a Fire TV versus the 
>>> stick. I have a stick, the newer generation. It seems quite responsive. 
>>> Admittedly, I don't have the Fire TV to compare it with. But I just don't 
>>> see the point, unless money is no object and you don't mind spending more. 
>>> Also, it's worth noting with respect to the stick and the AppleTV, that the 
>>> problem both devices have is with third-party apps not being accessible. 
>>> There are still bunches of those that are not accessible with a stick, just 
>>> as there are on the Apple TV apps that are not accessible. When Apple 
>>> change the format and went to apps, it seems to me they lost control over 
>>> their excess ability. So now it's up to the app developers, and many of 
>>> them screw up. Speaking of excess ability, has the Netflix sign in process 
>>> finally become accessible on the fire tv or stick? I know when I signed in 
>>> with mine, I had to have help from a sighted person. Not so with the Apple 
>>> TV.
>>> Of course, I'm sure that is on Netflix  and, not 

Re: Apple Accessibility is great.

[David Chittenden]

Re: Apple phone support:

Apple has their At Home service team. The At Home Support workers work from 
their homes. This is all of Apple's phone support, whether general or 
accessibility. The calls are all managed on VOIP, and the support person is 
using a specially set up iMac Pro. Apple currently has a few blind people 
working in this position.

I went through the first interview for this position in Australia, but found a 
beter position, in my chosen field, so removed myself from Apple's hiring cycle.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 26/04/2017, at 21:37, Scott Granados  wrote:
> 
> I’ve had mixed support from Apple but consistently good responses from 
> accessibility.  I also had similar experiences in fact I think I may have 
> gotten a blind support engineer at one point.  I had folks on the regular 
> support line generally not know as much as I do when it comes to the products 
> but Accessibility support has always been good.  They have also been quick to 
> answer my questions when new products come out like how to start VO on the 
> new model with fingerprint censor etc.
> 
> I won’t bash accessibility help either, so far so good.  Regular support has 
> been about 50 / 50
> 
>> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
>> 
>> Hi.
>> 
>> Before any of you slag Apple off, just listen to my story then you can slagg 
>> Apple to high heaven!
>> 
>> Today I found an e-mail which said that my Apple Storage plan was under 
>> threat.  So I got really worried because recently I had a lot of e-mails 
>> which were all phishing e-mails and wanted to make sure this was not another 
>> one.
>> 
>> So I called the normal number which I normally called and after talking to 
>> an apple advisor, he put me through to Apple accessibility who really helped 
>> with everything.  I'll tell you, he was great.  He also said that the 
>> department was open 24 7 and he gave me the UK Accessibility phone number 
>> which I paste below for those who live in the UK.
>> 
>> The number is:
>> 
>> 0800 048 0754.
>> 
>> Please give this number to your friends who use Apple.
>> 
>> I cannot praise the person on the other end highly enough as he solved my 
>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>> of people who had lost their vision or who had come to use voice over after 
>> switching from jaws.
>> 
>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>> won't this evening.
>> 
>> Kawal.
>> 
>> --
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>> Visionaries list.
>> 
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>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
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> 
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Re: Weather Underground

[Yolanda Thompson]

I know I will get in trouble for thanking you, but thank you!  I had
written them so long ago concerning needs for fixes, and never heard a
thing.

On 4/26/17, E.T.  wrote:
> Update. The braille version of the site is now back to normal as of
> today plus they fixed a date issue I had brought to their attention 2-3
> years ago and reminded them in my recent contact with them.
>
> It pays to make noise (with respect).
>
>  From E.T.'s Keyboard. . .
>"God for you is where you sweep away all the
>mysteries of the world, all the challenges to
>our intelligence. You simply turn your mind off
>and say God did it." --Carl Sagan
> E-mail: ancient.ali...@icloud.com
>
> --
> The following information is important for all members of the Mac
> Visionaries list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you
> can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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Weather Underground

[E.T.]

   Update. The braille version of the site is now back to normal as of 
today plus they fixed a date issue I had brought to their attention 2-3 
years ago and reminded them in my recent contact with them.


   It pays to make noise (with respect).

From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

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Re: Default button

[Oriol Gómez]

Yup. or if you are in a macbook pro with touch bar, scrub gesture on
the trackpad will act as the escape key. :)

On 4/26/17, Devin Prater  wrote:
> Just press enter.
> --
> Sent from Discordia using Gnus for Emacs.
> Email: r.d.t.pra...@gmail.com
> Long days and pleasant nights!
>
> Traci Duncan  writes:
>
>> Okay, little embarrassed to ask this question… ;)
>>
>> When dialog boxes come up and there is a default button, is there a VO
>> command to always select the default option? I’m not certain if VO is
>> consistently over the default button.
>>
>> Thanks,
>> Traci
>
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Re: Apple Accessibility is great.

[Sandi Jazmin Kruse]

i have yet to have bad time with apple support or their accessibility team,

On 4/26/17, Simon Fogarty  wrote:
> I'd like to know if NZ has an apple accessibility number,
>
>  Most of the time we get people that don't know what day it is rather than
> what they are using.
>
> -Original Message-
> From: macvisionaries@googlegroups.com
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Scott Granados
> Sent: Wednesday, 26 April 2017 11:40 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: Apple Accessibility is great.
>
> I don’t think that’s slagging Apple.  For example, if I didn’t care I would
> have just switched to the other guys.  I actually forwarded my concerns as
> Ray mentioned and also raised concerns about issues I had with Google to
> them directly as well.  (I have better connections at Google)  I care so I
> raise the concerns with the hopes things will improve.
>
>
>> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
>>
>> Let's say Ray, people do slag Apple off on this list when something is not
>> to their satisfaction or that Siri isn't as good as so and so.  For
>> example you can read mails from the past few days.  Everyone is entitled
>> to their opinion and yes at times, I do criticise when it is needed.  But
>> at times, I think a lot of people forget that Apple is good because we
>> have voice Over on a main stream computer.  I know that many of us have
>> got used to this so when something isn't right, we will criticise and
>> complain and we will take what we have for granted.  I am no exception.  I
>> admit that I do criticise and complain and others will go on the defensive
>> when they are called out for doing so.  There is no harm when something
>> isn't right.  So Ray, this isn't about one operating system or another.
>> It's about a wonderful service that we have from a mainstream provider of
>> computer software.  You can have this on Windows if you are using jaws but
>> not using Narrator.  That was my point Ray.
>>
>> Kawal.
>>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>>>
>>> Kawal,
>>>
>>> What causes you to think we want to “slag Apple off”?  Surely, you are
>>> aware that most of us here use Macs and other Apple products with a
>>> fairly high degree of personal and professional satisfaction.  As for the
>>> e-mail you mentioned, surely, you are aware that this was a spam e-mail
>>> designed to scare you?  You were right to be suspicious.  Yes, Apple’s
>>> accessibility department has undergone much revision of late and this
>>> fact can be hard to see if one has not dealt with Apple over the phone
>>> for a little while.  I myself came from using windows and JAWS back in
>>> November of 2009.  I can say without reservation that it is my firm
>>> intention to NEVER switch back to windows.
>>>
>>>
>>> Sent from my Mac, The Only computer with full accessibility for the blind
>>> built-in
>>>
>>> Sincerely, The Constantly Barefooted Ray,
>>>
>>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless
>>> iPhone7+ and Apple TV user!
>>>
 On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu 
 wrote:

 Hi.

 Before any of you slag Apple off, just listen to my story then you can
 slagg Apple to high heaven!

 Today I found an e-mail which said that my Apple Storage plan was under
 threat.  So I got really worried because recently I had a lot of e-mails
 which were all phishing e-mails and wanted to make sure this was not
 another one.

 So I called the normal number which I normally called and after talking
 to an apple advisor, he put me through to Apple accessibility who really
 helped with everything.  I'll tell you, he was great.  He also said that
 the department was open 24 7 and he gave me the UK Accessibility phone
 number which I paste below for those who live in the UK.

 The number is:

 0800 048 0754.

 Please give this number to your friends who use Apple.

 I cannot praise the person on the other end highly enough as he solved
 my problems in about 5 minutes.  However we chatted for at least 20
 minutes.  He was so imporessed with my voice over skills as he said he
 spoke to a lot of people who had lost their vision or who had come to
 use voice over after switching from jaws.

 So now who ever wants to, can slag Apple off to their heart's content!
 I won't this evening.

 Kawal.

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Re: iTunes next song AppleScript via UI Scripting.

[Des Delgadillo]

I would prefer just having VO read out the song and artist. No dialogue needed.
Des Delgadillo
Reporter
desdelgadi...@gmail.com
(562) 652-3415

> On Apr 25, 2017, at 1:27 PM, Jonathan Cohn  wrote:
> 
> I'm not quite sure what you're asking here. Do you want the dialogue or did 
> you want the output would you want to be able to have a choose?
> On Tue, Apr 25, 2017 at 3:02 PM Des Delgadillo  > wrote:
> Thanks again for this.
> I’ve got it set up to work with a VO hot key, but how can I get it to display 
> in a dialog box or to just read out the next song?
> 
> Des Delgadillo
> Reporter
> desdelgadi...@gmail.com 
> (562) 652-3415
> 
>> On Apr 24, 2017, at 6:57 PM, Jonathan Cohn > > wrote:
>> 
>> If you put the script into script editor and click play you should get a 
>> dialog asking you to launch System Preferences. 
>> 
>> You need to go into the  Security and Privacy panel then click on Privacy. 
>> 
>> In the Privacy tab is a table where one of the items is accessibility. You 
>> should see in the other table that Script Editor has asked for accessibility 
>> access, and you need to check the box next to System Preferences. I can give 
>> you more secure way where only this specific script has accessibility access 
>> not all scripts, but this is the easiest way. 
>> 
>> Also, since I used the 
>> tell application "VoiceOver" to output the SongName, you need to also make 
>> sure the t allow Apple Script to control VoiceOver is checked.
>> 
>> ,  
>>  Best wishes,
>> 
>> Jonathan Cohn
>> 
>> 
>> 
>>> On Apr 24, 2017, at 5:07 PM, Des Delgadillo >> > wrote:
>>> 
>>> Hi Jonathan,
>>> Sorry for the delay in responding.
>>> Thank you for the script. Getting the song information in a dialogue box 
>>> would be fine, it would even be ok if VO just read out the song title 
>>> without displaying a dialogue.
>>> I have limited scripting knowledge but I will try to run this script today. 
>>> Can I just copy and paste the text of your script into the script editor?
>>> Thanks again for doing this.
>>> 
>>> Des Delgadillo
>>> Reporter
>>> desdelgadi...@gmail.com 
>>> (562) 652-3415
>>> 
 On Apr 22, 2017, at 6:15 PM, Jonathan Cohn > wrote:
 
 I have a preliminary version of this script working using the 
 Accessibility API. What this means is that an administrator needs to 
 authorize either the script editor application or an application created 
 from the script in order for this script to run.
 
 Right now I have it use VoiceOver to speak the name of the next song. 
 There is also a string that returns the Artist and Album.
 
 To the person that was requesting this, what was the final requirement? Do 
 you want the information in a dialog box? Should it run just once, or be 
 checking on regular intervals to see if the up next has changed?
 
 Perhaps you want me to attempt to insert the information into a Numbers 
 sheet.
 
 Text of script so far is below: note, I believe at least one of the 
 handlers is not being used.
 note 2 I put the UI Elements being accessed as properties at the top of 
 the script. 
 
 use application "System Events"
 use scripting additions
 
 property miniPlayerWindow : a reference to window "miniplayer" of 
 application process "iTunes"
 property ToggleButton : a reference to pop up button 2 of miniPlayerWindow
 property UpNextRadioButton : a reference to radio button "Up Next" of 
 radio group 1 of miniPlayerWindow
 property ScrollRegion : a reference to scroll area 1 of miniPlayerWindow
 property NextSongItem : a reference to static text 1 of UI element 1 of 
 row 1 of table 1 of ScrollRegion
 property NextAlbumItem : a reference to static text 2 of UI element 1 of 
 row 1 of table 1 of ScrollRegion
 
 on run
-- find the mini player or create it
ActivateMiniPlayer()
if description of ToggleButton is not equal to "hide up next" then
error "Who are we kidding, this should be the button. Perhaps 
 iTunes changed the arrangement"
end if

if value of UpNextRadioButton = 0 then -- Up next needs to be selected 
click UpNextRadioButton
end if

-- make sure information is visible 
set ScrollSize to size of ScrollRegion
if second item of ScrollSize is equal to 0 then -- hight = 0 
click ToggleButton
end if

set Song to value of NextSongItem
set ALbum to value of NextAlbumItem
VoiceOverSpeech(Song)
return Song & ALbum
 end run
 
 

Re: Default button

[Devin Prater]

Just press enter.
-- 
Sent from Discordia using Gnus for Emacs.
Email: r.d.t.pra...@gmail.com
Long days and pleasant nights!

Traci Duncan  writes:

> Okay, little embarrassed to ask this question… ;) 
>
> When dialog boxes come up and there is a default button, is there a VO
> command to always select the default option? I’m not certain if VO is
> consistently over the default button.
>
> Thanks,
> Traci

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Re: Default button

[Traci Duncan]

Thanks all, sometimes the basic tips are the best. 
Traci

> On Apr 26, 2017, at 9:54 AM, 'Chris Blouch' via MacVisionaries 
>  wrote:
> 
> Likewise, escape usually cancels whatever popped up a modal dialog. If you 
> empty your trash and it asks "Are you sure…" you can hit enter to make it so 
> or hit escape to cancel that.
> 
> CB
> 
> On 4/26/17 11:59 AM, E.T. wrote:
>> Learned something new today. Thanks Alex.
>> 
>> From E.T.'s Keyboard. . .
>>  "God for you is where you sweep away all the
>>  mysteries of the world, all the challenges to
>>  our intelligence. You simply turn your mind off
>>  and say God did it." --Carl Sagan
>> E-mail: ancient.ali...@icloud.com
>> 
>> On 4/26/2017 8:42 AM, Alex Hall wrote:
>>> When a dialog has a default button, the enter key alone will activate it 
>>> from anywhere in the dialog. This is why you can often press enter in a 
>>> "save file" dialog, even though you're on the file name or location. 
>>> There's no VO-specific part of this, it's just enter on its own.
>>> 
>>> Sent from my iPhone
>>> 
 On Apr 26, 2017, at 11:37, E.T.  wrote:
 
  That is what VO means, so pressing VO-space will activate that default 
 button.
 
 From E.T.'s Keyboard. . .
 "God for you is where you sweep away all the
 mysteries of the world, all the challenges to
 our intelligence. You simply turn your mind off
 and say God did it." --Carl Sagan
 E-mail: ancient.ali...@icloud.com
 
> On 4/26/2017 8:33 AM, Traci Duncan wrote:
> Okay, little embarrassed to ask this question… ;)
> 
> When dialog boxes come up and there is a default button, is there a VO 
> command to always select the default option?  I’m not certain if VO is 
> consistently over the default button.
> 
> Thanks,
> Traci
> 
 
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>>> 
>> 
> 
> -- 
> ¯\_(ツ)_/¯
> 
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Re: Default button

['Chris Blouch' via MacVisionaries]

Likewise, escape usually cancels whatever popped up a modal dialog. If 
you empty your trash and it asks "Are you sure…" you can hit enter to 
make it so or hit escape to cancel that.


CB

On 4/26/17 11:59 AM, E.T. wrote:

Learned something new today. Thanks Alex.

From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

On 4/26/2017 8:42 AM, Alex Hall wrote:
When a dialog has a default button, the enter key alone will activate 
it from anywhere in the dialog. This is why you can often press enter 
in a "save file" dialog, even though you're on the file name or 
location. There's no VO-specific part of this, it's just enter on its 
own.


Sent from my iPhone


On Apr 26, 2017, at 11:37, E.T.  wrote:

  That is what VO means, so pressing VO-space will activate that 
default button.


From E.T.'s Keyboard. . .
 "God for you is where you sweep away all the
 mysteries of the world, all the challenges to
 our intelligence. You simply turn your mind off
 and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com


On 4/26/2017 8:33 AM, Traci Duncan wrote:
Okay, little embarrassed to ask this question… ;)

When dialog boxes come up and there is a default button, is there a 
VO command to always select the default option?  I’m not certain if 
VO is consistently over the default button.


Thanks,
Traci



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¯\_(ツ)_/¯

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Re: Default button

[E.T.]

   Learned something new today. Thanks Alex.

From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

On 4/26/2017 8:42 AM, Alex Hall wrote:

When a dialog has a default button, the enter key alone will activate it from anywhere in 
the dialog. This is why you can often press enter in a "save file" dialog, even 
though you're on the file name or location. There's no VO-specific part of this, it's 
just enter on its own.

Sent from my iPhone


On Apr 26, 2017, at 11:37, E.T.  wrote:

  That is what VO means, so pressing VO-space will activate that default button.

From E.T.'s Keyboard. . .
 "God for you is where you sweep away all the
 mysteries of the world, all the challenges to
 our intelligence. You simply turn your mind off
 and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com


On 4/26/2017 8:33 AM, Traci Duncan wrote:
Okay, little embarrassed to ask this question… ;)

When dialog boxes come up and there is a default button, is there a VO command 
to always select the default option?  I’m not certain if VO is consistently 
over the default button.

Thanks,
Traci



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Re: Default button

[Alex Hall]

When a dialog has a default button, the enter key alone will activate it from 
anywhere in the dialog. This is why you can often press enter in a "save file" 
dialog, even though you're on the file name or location. There's no VO-specific 
part of this, it's just enter on its own.

Sent from my iPhone

> On Apr 26, 2017, at 11:37, E.T.  wrote:
> 
>   That is what VO means, so pressing VO-space will activate that default 
> button.
> 
> From E.T.'s Keyboard. . .
>  "God for you is where you sweep away all the
>  mysteries of the world, all the challenges to
>  our intelligence. You simply turn your mind off
>  and say God did it." --Carl Sagan
> E-mail: ancient.ali...@icloud.com
> 
>> On 4/26/2017 8:33 AM, Traci Duncan wrote:
>> Okay, little embarrassed to ask this question… ;)
>> 
>> When dialog boxes come up and there is a default button, is there a VO 
>> command to always select the default option?  I’m not certain if VO is 
>> consistently over the default button.
>> 
>> Thanks,
>> Traci
>> 
> 
> -- 
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Re: Default button

[E.T.]

   That is what VO means, so pressing VO-space will activate that 
default button.


From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

On 4/26/2017 8:33 AM, Traci Duncan wrote:

Okay, little embarrassed to ask this question… ;)

When dialog boxes come up and there is a default button, is there a VO command 
to always select the default option?  I’m not certain if VO is consistently 
over the default button.

Thanks,
Traci



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Default button

[Traci Duncan]

Okay, little embarrassed to ask this question… ;) 

When dialog boxes come up and there is a default button, is there a VO command 
to always select the default option?  I’m not certain if VO is consistently 
over the default button.

Thanks,
Traci

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Re: To the Moderators on this list and it's of interest to us all so let's here the answers.

[Jonathan Cohn]

Wow, intense Scott, from a phreak to a quarter. Quite a transition. I have
friends who would never buy Apple because they said the Steves should have
been jailed.  to a quarterer

On Wed, Apr 26, 2017 at 7:42 AM Scott Granados 
wrote:

> Kawal, it’s bots indexing your messages which are being scraped off google
> and other various sites.  There are some protections in place but many
> don’t work that well.  Part of the territory unfortunately.  I’d like to
> see draw and quartering be brought back for spammers but that’s me.;)
>
>
> > On Apr 25, 2017, at 3:42 PM, Kawal Gucukoglu  wrote:
> >
> > Hi.
> >
> > I wish to know if all our e-mail addresses on this list is secure
> please?  The reason for asking is because I've had lots of Phishing e-mails
> from a supposeded Apple e-mail address.  I am only on three e-mail lists
> and all blindness related.  The other reason for asking is that all the
> e-mails have my name on it.  I don't do much on the internet but I do know
> that all the Macvisionary list e-mails appear on the internet as you can
> search for these e-mails.  So please Mods get back to us and assure us that
> our e-mail addresses are safe.  I can only safe over the last few weeks I
> have had too many suspicious e-mails all concerning Apple.  I know one
> person on this list who can do this sort of thing and they will be
> nameless.  I will only say, the person is brilliant at defrauding women on
> this list (as I was one of them) as he is a member of this list.  No more
> said.
> >
> > Thanks.
> >
> > Kawal.
> >
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Re: Thanks to those who directed me to Sonos tech support

[Donna Goodin]

Good luck with the new gig.  Let us know what you're up to once your name is on 
the dotted line.
Cheers,
Donna
> On Apr 26, 2017, at 6:52 AM, Scott Granados  wrote:
> 
> I just got a new permanent (non contract) gig but I’m not going to say what 
> it is until I sign the paperwork today so I don’t jinx it.;)
> 
> Sonos would be cool though.  There are some very good companies in this area 
> to work for.  TripAdvisor is at the top of the list and I’ve been blessed 
> enough to do a year contract there, Chronos is another, Sonos a third, Athena 
> Healthcare is probably the other big one out here.  Lots of good things in 
> the Boston area with out the Siliconvalley cost of living.
> 
>> On Apr 25, 2017, at 7:54 AM, Donna Goodin  wrote:
>> 
>> Too bad the job they had wasn't a fit.  They seem like they'd be a cool 
>> company to work for, and with your music/recording background, they would 
>> seem to be right up your alley.
>> Cheers,
>> Donna
>>> On Apr 25, 2017, at 6:19 AM, Scott Granados  
>>> wrote:
>>> 
>>> Donna glad this worked out. Let’s hear it for the folks in Framingham.  I 
>>> almost applied for a position at Sonos but wasn’t quite in my wheel house 
>>> what they had available.  Good company though and glad you got some good ol 
>>> New England tech support.;)
>>> 
 On Apr 24, 2017, at 3:21 PM, Donna Goodin  wrote:
 
 Hey all, especially Les and Scott,
 
 Thanks for your recommendation of Sonos Tech support.  They did not 
 disappoint.  By the time I talked to them this morning, I'd deleted the 
 app from all my devices, and rebooted both our speakers several times 
 over, but no joy.  They got me up and running, and the first thing they 
 had me do was update my Time Capsule.  I would never have thought to do 
 this, but it hadn't been updated for at least two years, so was probably 
 long overdue.  Anyway, both players are up and working again.  My advice 
 to any other Sonos users, if you seem to be in over your head, skip 
 spending the eight plus hours I spent, and just call their tech support.  
 They really were as good as Les said they are.
 Cheers,
 Donna
 
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>> moderators directly rather than posting on the list itself.
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>> 

RE: Apple Accessibility is great.

[Simon Fogarty]

I'd like to know if NZ has an apple accessibility number,

 Most of the time we get people that don't know what day it is rather than what 
they are using.

-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Scott Granados
Sent: Wednesday, 26 April 2017 11:40 PM
To: macvisionaries@googlegroups.com
Subject: Re: Apple Accessibility is great.

I don’t think that’s slagging Apple.  For example, if I didn’t care I would 
have just switched to the other guys.  I actually forwarded my concerns as Ray 
mentioned and also raised concerns about issues I had with Google to them 
directly as well.  (I have better connections at Google)  I care so I raise the 
concerns with the hopes things will improve.


> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
> 
> Let's say Ray, people do slag Apple off on this list when something is not to 
> their satisfaction or that Siri isn't as good as so and so.  For example you 
> can read mails from the past few days.  Everyone is entitled to their opinion 
> and yes at times, I do criticise when it is needed.  But at times, I think a 
> lot of people forget that Apple is good because we have voice Over on a main 
> stream computer.  I know that many of us have got used to this so when 
> something isn't right, we will criticise and complain and we will take what 
> we have for granted.  I am no exception.  I admit that I do criticise and 
> complain and others will go on the defensive when they are called out for 
> doing so.  There is no harm when something isn't right.  So Ray, this isn't 
> about one operating system or another.  It's about a wonderful service that 
> we have from a mainstream provider of computer software.  You can have this 
> on Windows if you are using jaws but not using Narrator.  That was my point 
> Ray.
> 
> Kawal.
>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>> 
>> Kawal,
>> 
>> What causes you to think we want to “slag Apple off”?  Surely, you are aware 
>> that most of us here use Macs and other Apple products with a fairly high 
>> degree of personal and professional satisfaction.  As for the e-mail you 
>> mentioned, surely, you are aware that this was a spam e-mail designed to 
>> scare you?  You were right to be suspicious.  Yes, Apple’s accessibility 
>> department has undergone much revision of late and this fact can be hard to 
>> see if one has not dealt with Apple over the phone for a little while.  I 
>> myself came from using windows and JAWS back in November of 2009.  I can say 
>> without reservation that it is my firm intention to NEVER switch back to 
>> windows.
>> 
>> 
>> Sent from my Mac, The Only computer with full accessibility for the blind 
>> built-in
>> 
>> Sincerely, The Constantly Barefooted Ray,
>> 
>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
>> iPhone7+ and Apple TV user!
>> 
>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
>>> 
>>> Hi.
>>> 
>>> Before any of you slag Apple off, just listen to my story then you can 
>>> slagg Apple to high heaven!
>>> 
>>> Today I found an e-mail which said that my Apple Storage plan was under 
>>> threat.  So I got really worried because recently I had a lot of e-mails 
>>> which were all phishing e-mails and wanted to make sure this was not 
>>> another one.
>>> 
>>> So I called the normal number which I normally called and after talking to 
>>> an apple advisor, he put me through to Apple accessibility who really 
>>> helped with everything.  I'll tell you, he was great.  He also said that 
>>> the department was open 24 7 and he gave me the UK Accessibility phone 
>>> number which I paste below for those who live in the UK.
>>> 
>>> The number is:
>>> 
>>> 0800 048 0754.
>>> 
>>> Please give this number to your friends who use Apple.
>>> 
>>> I cannot praise the person on the other end highly enough as he solved my 
>>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>>> of people who had lost their vision or who had come to use voice over after 
>>> switching from jaws.
>>> 
>>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>>> won't this evening.
>>> 
>>> Kawal.
>>> 
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>>> 

Re: Thanks to those who directed me to Sonos tech support

[Scott Granados]

I just got a new permanent (non contract) gig but I’m not going to say what it 
is until I sign the paperwork today so I don’t jinx it.;)

Sonos would be cool though.  There are some very good companies in this area to 
work for.  TripAdvisor is at the top of the list and I’ve been blessed enough 
to do a year contract there, Chronos is another, Sonos a third, Athena 
Healthcare is probably the other big one out here.  Lots of good things in the 
Boston area with out the Siliconvalley cost of living.

> On Apr 25, 2017, at 7:54 AM, Donna Goodin  wrote:
> 
> Too bad the job they had wasn't a fit.  They seem like they'd be a cool 
> company to work for, and with your music/recording background, they would 
> seem to be right up your alley.
> Cheers,
> Donna
>> On Apr 25, 2017, at 6:19 AM, Scott Granados  wrote:
>> 
>> Donna glad this worked out. Let’s hear it for the folks in Framingham.  I 
>> almost applied for a position at Sonos but wasn’t quite in my wheel house 
>> what they had available.  Good company though and glad you got some good ol 
>> New England tech support.;)
>> 
>>> On Apr 24, 2017, at 3:21 PM, Donna Goodin  wrote:
>>> 
>>> Hey all, especially Les and Scott,
>>> 
>>> Thanks for your recommendation of Sonos Tech support.  They did not 
>>> disappoint.  By the time I talked to them this morning, I'd deleted the app 
>>> from all my devices, and rebooted both our speakers several times over, but 
>>> no joy.  They got me up and running, and the first thing they had me do was 
>>> update my Time Capsule.  I would never have thought to do this, but it 
>>> hadn't been updated for at least two years, so was probably long overdue.  
>>> Anyway, both players are up and working again.  My advice to any other 
>>> Sonos users, if you seem to be in over your head, skip spending the eight 
>>> plus hours I spent, and just call their tech support.  They really were as 
>>> good as Les said they are.
>>> Cheers,
>>> Donna
>>> 
>>> --
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RE: To the Moderators on this list and it's of interest to us all so let's here the answers.

[Simon Fogarty]

Hi Kawal,


Honest answer is no,
 Just google your name or your email address and see what shows up.
-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Kawal Gucukoglu
Sent: Wednesday, 26 April 2017 7:42 AM
To: Macvisionaries 
Subject: To the Moderators on this list and it's of interest to us all so let's 
here the answers.

Hi.

I wish to know if all our e-mail addresses on this list is secure please?  The 
reason for asking is because I've had lots of Phishing e-mails from a 
supposeded Apple e-mail address.  I am only on three e-mail lists and all 
blindness related.  The other reason for asking is that all the e-mails have my 
name on it.  I don't do much on the internet but I do know that all the 
Macvisionary list e-mails appear on the internet as you can search for these 
e-mails.  So please Mods get back to us and assure us that our e-mail addresses 
are safe.  I can only safe over the last few weeks I have had too many 
suspicious e-mails all concerning Apple.  I know one person on this list who 
can do this sort of thing and they will be nameless.  I will only say, the 
person is brilliant at defrauding women on this list (as I was one of them) as 
he is a member of this list.  No more said.

Thanks.

Kawal.

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RE: And here's an example of why Apple is losing the digital assistant game

[Simon Fogarty]

Yeah the only reason I have a 4k tv is due to the screan reader in the Samsung 
model I have.

 The models after mine had the screan reader disabled for NZ but yet not in USA 
UK Aus and a couple of other places.
 Go figure.

-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Scott Granados
Sent: Tuesday, 25 April 2017 11:11 PM
To: macvisionaries@googlegroups.com
Subject: Re: And here's an example of why Apple is losing the digital assistant 
game

You’re starting to see a lot of 4K here.  Televisions are getting down right 
affordable and why not buy 4K if it doesn’t break your bank.  In my case as 
mentioned as well I have a lot of 4K cameras and creat content in 4K.  I’m just 
trying to imagine if everyone in NZ and AU started streaming 4K.  That might be 
a bandwidth issue.;)


> On Apr 24, 2017, at 10:16 PM, Simon Fogarty  wrote:
> 
> Hi Scott,
> 
> I don't either live in a vacume of blind users But again 4K is so new 
> here in NZ that most users wouldn't know the difference between 4k out put 
> and the previous screen output of my 32inch Samsung LED tv.
> 
> 
> 
> -Original Message-
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Scott Granados
> Sent: Tuesday, 25 April 2017 3:40 AM
> To: macvisionaries@googlegroups.com
> Subject: Re: And here's an example of why Apple is losing the digital 
> assistant game
> 
> Well, as I don’t live in a vacuum of blind only users 4K is important.  We 
> also tend to record a lot of 4K content around here so it’s nice to have the 
> playback option.
> 
> I’ve got a stick as well on the non 4K TV and you’re right it is pretty good. 
>  The size especially makes it nice and it’s great to bring with you if you’re 
> traveling.
> 
> I think my major motivation for going with the Fire TV was the Fire TV was 
> announced as accessible first so when I started ordering them the stick 
> wasn’t an option yet.  You get used to what you use you know how that goes.
> 
> 
>> On Apr 24, 2017, at 11:17 AM, Mary Otten  wrote:
>> 
>> I don't know if the stick has 4K or not. I doubt it. As a blind person, I 
>> don't care. As for the snappiness, obviously since I don't have a Fire TV, I 
>> cannot compare it with the stick. But I'm pretty satisfied with the 
>> snappiness of the stick. Says the TV doesn't give me any more access than 
>> the stick, I couldn't see spending extra money. To each their own obviously.
>> Mary
>> 
>> 
>> Sent from my iPhone
>> 
>>> On Apr 24, 2017, at 7:49 AM, Scott Granados  
>>> wrote:
>>> 
>>> The Fire TV has a better remote, better WiFi interface, faster processor, 
>>> and a lot more snap to the interface from a user of TTS perspective.  I’m 
>>> also not sure if the stick provides 4K video, the Fire TV does.  Both are 
>>> good products don’t get me wrong I’m just a bigger fan of the Fire TV 
>>> itself and use it more.
>>>  Yes, Netflix and Hulu and the others have very good accessibility now 
>>> including the sign in process.  The registering with providers for content 
>>> like CBS and such is also more accessible on the Fire TV than Apple TV 
>>> lately.  I think the cost between Fire TV and Apple TV is comparable, about 
>>> twice the stick.
>>> 
>>> Devices aside on the amazon side, I think the content on Amazon is far 
>>> better than Apple.  Sure you have iTunes on the Apple and can buy a lot of 
>>> good content but that prime subscription sure includes a lot of top shelf 
>>> stuff.  Amazon also has a clever way of releasing pilots and new content.  
>>> What would have been ideal is if Amazon had made an app for Apple TV to 
>>> stream prime content but we know the politics there.  As far as I know 
>>> that’s not likely but this may have changed I’m not sure.  I like the 
>>> button style of the amazon remote better than the Apple touch remote as 
>>> well but that’s a personal preference thing, others probably disagree with 
>>> me.
>>> 
>>> 
>>> 
>>> 
 On Apr 24, 2017, at 10:21 AM, Mary Otten  wrote:
 
 Hi Scott,
 I don't see the use case for a blind person with a Fire TV versus the 
 stick. I have a stick, the newer generation. It seems quite responsive. 
 Admittedly, I don't have the Fire TV to compare it with. But I just don't 
 see the point, unless money is no object and you don't mind spending more. 
 Also, it's worth noting with respect to the stick and the AppleTV, that 
 the problem both devices have is with third-party apps not being 
 accessible. There are still bunches of those that are not accessible with 
 a stick, just as there are on the Apple TV apps that are not accessible. 
 When Apple change the format and went to apps, it seems to me they lost 
 control over their excess ability. So now it's up to the app developers, 
 and many of them screw up. 

Re: To the Moderators on this list and it's of interest to us all so let's here the answers.

[Scott Granados]

Kawal, it’s bots indexing your messages which are being scraped off google and 
other various sites.  There are some protections in place but many don’t work 
that well.  Part of the territory unfortunately.  I’d like to see draw and 
quartering be brought back for spammers but that’s me.;)


> On Apr 25, 2017, at 3:42 PM, Kawal Gucukoglu  wrote:
> 
> Hi.
> 
> I wish to know if all our e-mail addresses on this list is secure please?  
> The reason for asking is because I've had lots of Phishing e-mails from a 
> supposeded Apple e-mail address.  I am only on three e-mail lists and all 
> blindness related.  The other reason for asking is that all the e-mails have 
> my name on it.  I don't do much on the internet but I do know that all the 
> Macvisionary list e-mails appear on the internet as you can search for these 
> e-mails.  So please Mods get back to us and assure us that our e-mail 
> addresses are safe.  I can only safe over the last few weeks I have had too 
> many suspicious e-mails all concerning Apple.  I know one person on this list 
> who can do this sort of thing and they will be nameless.  I will only say, 
> the person is brilliant at defrauding women on this list (as I was one of 
> them) as he is a member of this list.  No more said.
> 
> Thanks.
> 
> Kawal.
> 
> --
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Re: Apple Accessibility is great.

[Scott Granados]

I don’t think that’s slagging Apple.  For example, if I didn’t care I would 
have just switched to the other guys.  I actually forwarded my concerns as Ray 
mentioned and also raised concerns about issues I had with Google to them 
directly as well.  (I have better connections at Google)  I care so I raise the 
concerns with the hopes things will improve.


> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
> 
> Let's say Ray, people do slag Apple off on this list when something is not to 
> their satisfaction or that Siri isn't as good as so and so.  For example you 
> can read mails from the past few days.  Everyone is entitled to their opinion 
> and yes at times, I do criticise when it is needed.  But at times, I think a 
> lot of people forget that Apple is good because we have voice Over on a main 
> stream computer.  I know that many of us have got used to this so when 
> something isn't right, we will criticise and complain and we will take what 
> we have for granted.  I am no exception.  I admit that I do criticise and 
> complain and others will go on the defensive when they are called out for 
> doing so.  There is no harm when something isn't right.  So Ray, this isn't 
> about one operating system or another.  It's about a wonderful service that 
> we have from a mainstream provider of computer software.  You can have this 
> on Windows if you are using jaws but not using Narrator.  That was my point 
> Ray.
> 
> Kawal.
>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>> 
>> Kawal,
>> 
>> What causes you to think we want to “slag Apple off”?  Surely, you are aware 
>> that most of us here use Macs and other Apple products with a fairly high 
>> degree of personal and professional satisfaction.  As for the e-mail you 
>> mentioned, surely, you are aware that this was a spam e-mail designed to 
>> scare you?  You were right to be suspicious.  Yes, Apple’s accessibility 
>> department has undergone much revision of late and this fact can be hard to 
>> see if one has not dealt with Apple over the phone for a little while.  I 
>> myself came from using windows and JAWS back in November of 2009.  I can say 
>> without reservation that it is my firm intention to NEVER switch back to 
>> windows.
>> 
>> 
>> Sent from my Mac, The Only computer with full accessibility for the blind 
>> built-in
>> 
>> Sincerely, The Constantly Barefooted Ray,
>> 
>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
>> iPhone7+ and Apple TV user!
>> 
>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
>>> 
>>> Hi.
>>> 
>>> Before any of you slag Apple off, just listen to my story then you can 
>>> slagg Apple to high heaven!
>>> 
>>> Today I found an e-mail which said that my Apple Storage plan was under 
>>> threat.  So I got really worried because recently I had a lot of e-mails 
>>> which were all phishing e-mails and wanted to make sure this was not 
>>> another one.
>>> 
>>> So I called the normal number which I normally called and after talking to 
>>> an apple advisor, he put me through to Apple accessibility who really 
>>> helped with everything.  I'll tell you, he was great.  He also said that 
>>> the department was open 24 7 and he gave me the UK Accessibility phone 
>>> number which I paste below for those who live in the UK.
>>> 
>>> The number is:
>>> 
>>> 0800 048 0754.
>>> 
>>> Please give this number to your friends who use Apple.
>>> 
>>> I cannot praise the person on the other end highly enough as he solved my 
>>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>>> of people who had lost their vision or who had come to use voice over after 
>>> switching from jaws.
>>> 
>>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>>> won't this evening.
>>> 
>>> Kawal.
>>> 
>>> --
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>>> 
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>>> 
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Re: Apple Accessibility is great.

[Scott Granados]

I’ve had mixed support from Apple but consistently good responses from 
accessibility.  I also had similar experiences in fact I think I may have 
gotten a blind support engineer at one point.  I had folks on the regular 
support line generally not know as much as I do when it comes to the products 
but Accessibility support has always been good.  They have also been quick to 
answer my questions when new products come out like how to start VO on the new 
model with fingerprint censor etc.

I won’t bash accessibility help either, so far so good.  Regular support has 
been about 50 / 50

> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
> 
> Hi.
> 
> Before any of you slag Apple off, just listen to my story then you can slagg 
> Apple to high heaven!
> 
> Today I found an e-mail which said that my Apple Storage plan was under 
> threat.  So I got really worried because recently I had a lot of e-mails 
> which were all phishing e-mails and wanted to make sure this was not another 
> one.
> 
> So I called the normal number which I normally called and after talking to an 
> apple advisor, he put me through to Apple accessibility who really helped 
> with everything.  I'll tell you, he was great.  He also said that the 
> department was open 24 7 and he gave me the UK Accessibility phone number 
> which I paste below for those who live in the UK.
> 
> The number is:
> 
> 0800 048 0754.
> 
> Please give this number to your friends who use Apple.
> 
> I cannot praise the person on the other end highly enough as he solved my 
> problems in about 5 minutes.  However we chatted for at least 20 minutes.  He 
> was so imporessed with my voice over skills as he said he spoke to a lot of 
> people who had lost their vision or who had come to use voice over after 
> switching from jaws.
> 
> So now who ever wants to, can slag Apple off to their heart's content!  I 
> won't this evening.
> 
> Kawal.
> 
> --
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> list.
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> can reach Cara at caraqu...@caraquinn.com
> 
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