Re: DTMF entry during a FaceTime call

2018-06-07 Thread Robert Hill 
Hi to all,

Thank you to Tim and Brian for providing a solution to this issue.

I had been trying to work with Apple for quite some time to get this resolved 
with no success.

Your work is much appreciated.

Bob Hill.



> On Jun 7, 2018, at 4:39 PM, Tim Kilburn  wrote:
> 
> list

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Re: DTMF entry during a FaceTime call

2018-06-07 Thread Tim Kilburn 
Hi,

What is likely happening in your case has to do with the VO cursor.  In the 
Navigation category of the VO Utility, if your mouse pointer ignores the VO 
cursor, then the VO-shift-space that Brian mentioned does not click the correct 
area.  You can do a few different things here.  First, you could change that 
setting in the VO Utility to have the mouse pointer follow the VO cursor, then 
when you perform the VO-shift-space the touch-tones should work.  
Alternatively, when you make the call, there is a special notification that is 
displayed, so, press VO-n to bring focus to that notification area, press 
VO-cmd-f5 to bring the mouse to the VO cursor, then perform the VO-shift-space 
as mentioned.  In either case, the touch-tone should work for you.

Later...

Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada

On Jun 7, 2018, at 14:25, aliFaisal  wrote:

Brian,
When I do this, it just brings up the apple menu.
Thanks

> On Jun 6, 2018, at 11:53 AM, Brian Hansen  > wrote:
> 
> When placing a call on your Mac using FaceTime, once the call is connected to 
> your bank, or where ever you want to access an automated system, just hit 
> Shift-VO-Space when the call is connected, and you will be able to manually 
> enter in digits just as if you were using a regular phone.
> 
> Blessings,
> 
> Brian
> 
> 
>> On Jun 5, 2018, at 6:05 PM, 'Jason White' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
>> telephone keypad?
>>  
>> If I call an interactive voice response system, I usually need to be able to 
>> enter digits and the pound key, at least. I found an indication via a Web 
>> search that FaceTime supports this, but it didn’t work when I tried it by 
>> typing digits while the FaceTime window had focus during a call.
>>  
>> 
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Re: DTMF entry during a FaceTime call

2018-06-07 Thread Brian Hansen 
Try going into your VO Utilities using VO-F8, then down to Navigation, and make 
sure that the mouse follows the VO cursor. A friend of mine had this same 
problem, and if I’m remembering correctly, this is how we fixed it.

Blessings,

Brian


> On Jun 7, 2018, at 3:25 PM, aliFaisal  wrote:
> 
> Brian,
> When I do this, it just brings up the apple menu.
> Thanks
> 
>> On Jun 6, 2018, at 11:53 AM, Brian Hansen > > wrote:
>> 
>> When placing a call on your Mac using FaceTime, once the call is connected 
>> to your bank, or where ever you want to access an automated system, just hit 
>> Shift-VO-Space when the call is connected, and you will be able to manually 
>> enter in digits just as if you were using a regular phone.
>> 
>> Blessings,
>> 
>> Brian
>> 
>> 
>>> On Jun 5, 2018, at 6:05 PM, 'Jason White' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
>>> telephone keypad?
>>>  
>>> If I call an interactive voice response system, I usually need to be able 
>>> to enter digits and the pound key, at least. I found an indication via a 
>>> Web search that FaceTime supports this, but it didn’t work when I tried it 
>>> by typing digits while the FaceTime window had focus during a call.
>>>  
>>> 
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Re: DTMF entry during a FaceTime call

2018-06-07 Thread aliFaisal 
Brian,
When I do this, it just brings up the apple menu.
Thanks

> On Jun 6, 2018, at 11:53 AM, Brian Hansen  wrote:
> 
> When placing a call on your Mac using FaceTime, once the call is connected to 
> your bank, or where ever you want to access an automated system, just hit 
> Shift-VO-Space when the call is connected, and you will be able to manually 
> enter in digits just as if you were using a regular phone.
> 
> Blessings,
> 
> Brian
> 
> 
>> On Jun 5, 2018, at 6:05 PM, 'Jason White' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
>> telephone keypad?
>>  
>> If I call an interactive voice response system, I usually need to be able to 
>> enter digits and the pound key, at least. I found an indication via a Web 
>> search that FaceTime supports this, but it didn’t work when I tried it by 
>> typing digits while the FaceTime window had focus during a call.
>>  
>> 
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Re: DTMF entry during a FaceTime call

2018-06-06 Thread Brian Hansen 
When placing a call on your Mac using FaceTime, once the call is connected to 
your bank, or where ever you want to access an automated system, just hit 
Shift-VO-Space when the call is connected, and you will be able to manually 
enter in digits just as if you were using a regular phone.

Blessings,

Brian


> On Jun 5, 2018, at 6:05 PM, 'Jason White' via MacVisionaries 
>  wrote:
> 
> Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
> telephone keypad?
>  
> If I call an interactive voice response system, I usually need to be able to 
> enter digits and the pound key, at least. I found an indication via a Web 
> search that FaceTime supports this, but it didn’t work when I tried it by 
> typing digits while the FaceTime window had focus during a call.
>  
> 
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RE: DTMF entry during a FaceTime call

2018-06-06 Thread 'Jason White' via MacVisionaries 
Thank you – this is very useful to know. Of course, it doesn’t work if the 
proper digit string to be entered isn’t known in advance.

 

From: macvisionaries@googlegroups.com  On 
Behalf Of Robert Hill
Sent: Wednesday, June 6, 2018 4:56 AM
To: 'Jason White' via MacVisionaries 
Subject: Re: DTMF entry during a FaceTime call

 

Hi Jason,

 

What I have experienced is that dtmf tones cannot be generated once a call has 
connected in facetime.

 

What I have had to do is enter the number I want to call, then insert commas to 
create pauses in my dialing string until the system answers, then enter the 
desired number to activate the feature.

So for example I enter the string tor a weather service I use, then enter 10 
commas to paust until the system answers, then enter the correct digits to 
activate the option I wish tu use.

Once the call is connected, I cannot use tones to go to other choices.

 

Bob Hill

 





On Jun 5, 2018, at 7:05 PM, 'Jason White' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
telephone keypad?

 

If I call an interactive voice response system, I usually need to be able to 
enter digits and the pound key, at least. I found an indication via a Web 
search that FaceTime supports this, but it didn’t work when I tried it by 
typing digits while the FaceTime window had focus during a call.

 

 

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Re: DTMF entry during a FaceTime call

2018-06-06 Thread Robert Hill 
Hi Jason,

What I have experienced is that dtmf tones cannot be generated once a call has 
connected in facetime.

What I have had to do is enter the number I want to call, then insert commas to 
create pauses in my dialing string until the system answers, then enter the 
desired number to activate the feature.
So for example I enter the string tor a weather service I use, then enter 10 
commas to paust until the system answers, then enter the correct digits to 
activate the option I wish tu use.
Once the call is connected, I cannot use tones to go to other choices.

Bob Hill


> On Jun 5, 2018, at 7:05 PM, 'Jason White' via MacVisionaries 
>  wrote:
> 
> Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
> telephone keypad?
>  
> If I call an interactive voice response system, I usually need to be able to 
> enter digits and the pound key, at least. I found an indication via a Web 
> search that FaceTime supports this, but it didn’t work when I tried it by 
> typing digits while the FaceTime window had focus during a call.
>  
> 
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DTMF entry during a FaceTime call

2018-06-05 Thread 'Jason White' via MacVisionaries 
Is it possible to generate DTMF tones whilst on a FaceTime call, as with a 
telephone keypad?

 

If I call an interactive voice response system, I usually need to be able to 
enter digits and the pound key, at least. I found an indication via a Web 
search that FaceTime supports this, but it didn’t work when I tried it by 
typing digits while the FaceTime window had focus during a call.

 

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