Re: oppinions wanted

[joseph hudson]

Okay cool, hopefully everything will work out PS, by the way I'm back full-time
Joseph Hudson
Email
jhud7...@gmail.com <mailto:jhud7...@gmail.com>
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404 
<https://www.facebook.com/joseph.hudson.9404>
Twitter
https://twitter.com/josephhudson89 

FaceTime/iMessage
jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
> On Nov 25, 2015, at 6:54 AM, Christopher-Mark Gilland <clgillan...@gmail.com> 
> wrote:
> 
> Joseph, I e-mailed her my number off list.  Don't make it a burden on 
> yourself.  I'm free, if she needs help, just so's long as she doesn't call on 
> Thanks Giving Day specifically.
>  
> Any time today, or this Friday though should be fine.  We have the Android 
> conference call from 8 to 9 eastern this Friday evening, but aside that, I 
> should be free.
>  
> Chris.
>  
>> - Original Message -
>> From: joseph hudson <mailto:jhud7...@gmail.com>
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Sent: Tuesday, November 24, 2015 11:05 PM
>> Subject: Re: oppinions wanted
>> 
>> No I did not. Do you think that I should get with her before Saturday? And 
>> have her do that. If so, I can do that tomorrow evening if need be. It's not 
>> how I would like to spend my vacation but it can be done.
>> Joseph Hudson
>> Email
>> jhud7...@gmail.com <mailto:jhud7...@gmail.com>
>> I device support
>> Telephone
>> 2543007667
>> Skype
>> joseph.hudson89 facebook
>> https://www.facebook.com/joseph.hudson.9404 
>> <https://www.facebook.com/joseph.hudson.9404>
>> Twitter
>> https://twitter.com/josephhudson89 <https://twitter.com/josephhudson89> 
>> 
>> FaceTime/iMessage
>> jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
>>> On Nov 24, 2015, at 4:48 PM, Christopher-Mark Gilland 
>>> <clgillan...@gmail.com <mailto:clgillan...@gmail.com>> wrote:
>>> 
>>> Did you have her reset all Voiceover settings in the Voiceover utility?
>>>  
>>> Chris.
>>>  
>>>> - Original Message -
>>>> From: joseph hudson <mailto:jhud7...@gmail.com>
>>>> To: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com>
>>>> Sent: Tuesday, November 24, 2015 4:14 PM
>>>> Subject: Re: oppinions wanted
>>>> 
>>>> Chris, when we spoke last evening, I had her check the quick math. It was 
>>>> clearly turned off. Other than that little issue that she's having, her 
>>>> Mac seems to be running great.
>>>> Joseph Hudson
>>>> Email
>>>> jhud7...@gmail.com <mailto:jhud7...@gmail.com>
>>>> I device support
>>>> Telephone
>>>> 2543007667
>>>> Skype
>>>> joseph.hudson89 facebook
>>>> https://www.facebook.com/joseph.hudson.9404 
>>>> <https://www.facebook.com/joseph.hudson.9404>
>>>> Twitter
>>>> https://twitter.com/josephhudson89 <https://twitter.com/josephhudson89> 
>>>> 
>>>> FaceTime/iMessage
>>>> jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
>>>>> On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
>>>>> <clgillan...@gmail.com <mailto:clgillan...@gmail.com>> wrote:
>>>>> 
>>>>> Honestly, there is one very obvious thing which I cannot believe no one 
>>>>> told you to check.  Do you have quick nav enabled?  Press your left and 
>>>>> right arrow keys together at the same time.  Not with your vo keys held 
>>>>> down.  I'm literally saying just press left and right arrows together.  
>>>>> You want to be sure it says quick nav off.
>>>>>  
>>>>> Also, it surprises me to absolutely no end that they didn't have you 
>>>>> change out the double A batteries in the wireless keyboard that comes 
>>>>> with the IMac.  It could be that your batteries are nearly dead, and 
>>>>> therefore it's producing strange  results.
>>>>>  
>>>>> Also, I'm shocked they didn't have you try plugging in a wired USB 
>>>>> keyboard, even if it's not an apple based keyboard, and see if your 
>>>>> navigation works.
>>>>>  
>>>>> If nothing else, they should have offered to try replacing your wireless 
>>>>> keyboard entirely and send you out a new one, b

RE: oppinions wanted

[Zoe Fiogkos]

If I'm on text edit or pages, arrow down jumps to the extras menu, but if I vo 
arrow down it stays where it should and moves properly.  Chris even if we solve 
this issue, the problem is bigger then that because the mac won't let me whipe 
the drive clean.  That's why the agent made the genious appointment, she's 
concerned why the osx won't reinstall.


-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-25-15 7:53 AM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted

What's the work-around?  that may help us figure this out.

Chris.

- Original Message - 
From: "Zoe Fiogkos" <fiog...@rogers.com>
To: <macvisionaries@googlegroups.com>
Sent: Tuesday, November 24, 2015 8:58 PM
Subject: RE: oppinions wanted


Yes, the agent had me test it on text edit, pages, and we even noticed it 
some times happens in finder that's why she thinks it's a software problem. 
Anyhow we'll see what the boys and girls at the genious bar say.
There is a work around for pages, but the agent admits it should not be 
happening and something odd is going on.


-Original Message-
From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Sabahattin Gucukoglu
Sent: November-24-15 8:16 PM
To: 'Chris Blouch' via MacVisionaries
Subject: Re: oppinions wanted

I don’t use the iWork suite, but it sounds to me like the accessibility 
there is still patchy and that really, if my past experience is anything to 
go by, it isn’t your fault at all.  Other listers are presumably better with 
these tools.

Do you get the same navigational issues in TextEdit?

Hopefully whoever assists you is fully versed in the use of iWork with 
VoiceOver.

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RE: oppinions wanted

[Zoe Fiogkos]

 
Gee Chris thanks that was so easy.  I guess sometimes it’s just knowing where 
to look.  It’s done let’s see if this makes a difference.
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-25-15 7:35 AM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
OK.  Go to your Voiceover Utility.  VO+F8.  If that doesn't work, then try 
fn+vo+F8.
 
Once the utility is opened, go to your menu bar, with vo+M.  VO+right arrow 
over to the file menu, and VO+Down arrow to open it.
 
Now, vo+Down arrow until you see Reset all Voiceover Settings.
 
VO+Space on this.  You'll now get a message asking if you're sure.  VO+Right 
arrow to the reset button, and hit VO+Space.
 
Beware, if you've made any Voiceover configuration changes, they'll be lost, 
but that said, at least you'll now be back at square 1.  If this fixes your 
problem, then before changing anything in here, let us know what you're 
specifically wanting to change.  This way if something goes awri, we know what 
you've done, and how to help you fix it.
 
Chris.
 
- Original Message - 
From: Zoe Fiogkos <mailto:fiog...@rogers.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 6:37 PM
Subject: RE: oppinions wanted
 
Hi Chris thanks for all the suggestions, she did not have me do that.  How can 
I set voiceover settings to default?
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-24-15 5:48 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
Did you have her reset all Voiceover settings in the Voiceover utility?
 
Chris.
 
- Original Message - 
From: joseph hudson <mailto:jhud7...@gmail.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 4:14 PM
Subject: Re: oppinions wanted
 
Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.
Joseph Hudson 
Email
jhud7...@gmail.com
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404
Twitter
https://twitter.com/josephhudson89 
 
FaceTime/iMessage
jhud7...@yahoo.com
 
On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland <clgillan...@gmail.com> 
wrote:
 
Honestly, there is one very obvious thing which I cannot believe no one told 
you to check.  Do you have quick nav enabled?  Press your left and right arrow 
keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.
 
Also, it surprises me to absolutely no end that they didn't have you change out 
the double A batteries in the wireless keyboard that comes with the IMac.  It 
could be that your batteries are nearly dead, and therefore it's producing 
strange results.
 
Also, I'm shocked they didn't have you try plugging in a wired USB keyboard, 
even if it's not an apple based keyboard, and see if your navigation works.
 
If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.
 
The other thing that I'm absolutely shocked beyond belief that they didn't have 
you do was to run a disk permissions repair.  I understand now in El Capitan, 
this isn't as easily possible, but you were having this issue before in 
Mavericks, which definitely! you could have ran disk permissions repair, as 
well as an over all disk repair from there.
 
I'm not doubting the things you're telling us, but it just seems unusually 
weird that Apple, especially a senior advisor that works for Accessibility 
wouldn't have had you try these things.  I mean, I'm Apple certified, and 
that's one of the very first things I would have had you check.  Resetting PRam 
with command+Option+P+R is good, but that may a been overkill.  Also, I'm not 
sure if the IMacs would do this, but maybe you may wanna call Accessibility 
back and ask them to help you reset your SMC if that can be done.
 
Chris.
 
- Original Message - 
From: Zoe Fiogkos <mailto:fiog...@rogers.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 12:52 PM
Subject: oppinions wanted
 
Today I was on the phone for over 2 hours with apple accessibility and they 
could not fix my problem, so they have made an appointment with the apple store 
for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.
2014 February bought new iMac running mavericks.
Tried using pages and navigation did not work.
Left iMac on desk for over a year.
November 2015 turned on mac same problems.
Asked for help on various lists, answer was basically get training.
Took the suggestion o

Re: oppinions wanted

[Christopher-Mark Gilland]

Yeah, please let us know.  I'd be very very curious.

Chris.

  - Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Wednesday, November 25, 2015 2:25 PM
  Subject: RE: oppinions wanted


   

  Gee Chris thanks that was so easy.  I guess sometimes it’s just knowing where 
to look.  It’s done let’s see if this makes a difference.

   

  From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Christopher-Mark Gilland
  Sent: November-25-15 7:35 AM
  To: macvisionaries@googlegroups.com
  Subject: Re: oppinions wanted

   

  OK.  Go to your Voiceover Utility.  VO+F8.  If that doesn't work, then try 
fn+vo+F8.

   

  Once the utility is opened, go to your menu bar, with vo+M.  VO+right arrow 
over to the file menu, and VO+Down arrow to open it.

   

  Now, vo+Down arrow until you see Reset all Voiceover Settings.

   

  VO+Space on this.  You'll now get a message asking if you're sure.  VO+Right 
arrow to the reset button, and hit VO+Space.

   

  Beware, if you've made any Voiceover configuration changes, they'll be lost, 
but that said, at least you'll now be back at square 1.  If this fixes your 
problem, then before changing anything in here, let us know what you're 
specifically wanting to change.  This way if something goes awri, we know what 
you've done, and how to help you fix it.

   

  Chris.

   

- Original Message - 

From: Zoe Fiogkos 

To: macvisionaries@googlegroups.com 

Sent: Tuesday, November 24, 2015 6:37 PM

Subject: RE: oppinions wanted

 

Hi Chris thanks for all the suggestions, she did not have me do that.  How 
can I set voiceover settings to default?

 

From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Christopher-Mark Gilland
Sent: November-24-15 5:48 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted

 

Did you have her reset all Voiceover settings in the Voiceover utility?

 

Chris.

 

  - Original Message - 

  From: joseph hudson 

  To: macvisionaries@googlegroups.com 

  Sent: Tuesday, November 24, 2015 4:14 PM

  Subject: Re: oppinions wanted

   

  Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.

  Joseph Hudson 

  Email

  jhud7...@gmail.com

  I device support

  Telephone

  2543007667

  Skype

  joseph.hudson89 facebook

  https://www.facebook.com/joseph.hudson.9404

  Twitter

  https://twitter.com/josephhudson89 

   

  FaceTime/iMessage

  jhud7...@yahoo.com

   

On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
<clgillan...@gmail.com> wrote:

 

Honestly, there is one very obvious thing which I cannot believe no one 
told you to check.  Do you have quick nav enabled?  Press your left and right 
arrow keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.

 

Also, it surprises me to absolutely no end that they didn't have you 
change out the double A batteries in the wireless keyboard that comes with the 
IMac.  It could be that your batteries are nearly dead, and therefore it's 
producing strange results.

 

Also, I'm shocked they didn't have you try plugging in a wired USB 
keyboard, even if it's not an apple based keyboard, and see if your navigation 
works.

 

If nothing else, they should have offered to try replacing your 
wireless keyboard entirely and send you out a new one, being you said you still 
have Apple Care.

 

The other thing that I'm absolutely shocked beyond belief that they 
didn't have you do was to run a disk permissions repair.  I understand now in 
El Capitan, this isn't as easily possible, but you were having this issue 
before in Mavericks, which definitely! you could have ran disk permissions 
repair, as well as an over all disk repair from there.

 

I'm not doubting the things you're telling us, but it just seems 
unusually weird that Apple, especially a senior advisor that works for 
Accessibility wouldn't have had you try these things.  I mean, I'm Apple 
certified, and that's one of the very first things I would have had you check.  
Resetting PRam with command+Option+P+R is good, but that may a been overkill.  
Also, I'm not sure if the IMacs would do this, but maybe you may wanna call 
Accessibility back and ask them to help you reset your SMC if that can be done.

 

Chris.

 

- Original Message - 

  From: Zoe Fiogkos 

  To: macvisionaries@googlegroups.com 

  Sent: T

Re: oppinions wanted

[Christopher-Mark Gilland]

Oh, ok.  I wasn't aware about that with it not reinstalling.  OK, then, 
yeah, you may just need to go in.  I'm sorry I couldn't help more.


The offer still does stand though.  I'm more than happy to help you down the 
road, if you need anything at all.


Chris.

- Original Message - 
From: "Zoe Fiogkos" <fiog...@rogers.com>

To: <macvisionaries@googlegroups.com>
Sent: Wednesday, November 25, 2015 2:53 PM
Subject: RE: oppinions wanted


If I'm on text edit or pages, arrow down jumps to the extras menu, but if I 
vo arrow down it stays where it should and moves properly.  Chris even if we 
solve this issue, the problem is bigger then that because the mac won't let 
me whipe the drive clean.  That's why the agent made the genious 
appointment, she's concerned why the osx won't reinstall.



-Original Message-
From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Christopher-Mark 
Gilland

Sent: November-25-15 7:53 AM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted

What's the work-around?  that may help us figure this out.

Chris.

- Original Message - 
From: "Zoe Fiogkos" <fiog...@rogers.com>

To: <macvisionaries@googlegroups.com>
Sent: Tuesday, November 24, 2015 8:58 PM
Subject: RE: oppinions wanted


Yes, the agent had me test it on text edit, pages, and we even noticed it
some times happens in finder that's why she thinks it's a software problem.
Anyhow we'll see what the boys and girls at the genious bar say.
There is a work around for pages, but the agent admits it should not be
happening and something odd is going on.


-Original Message-
From: macvisionaries@googlegroups.com
[mailto:macvisionaries@googlegroups.com] On Behalf Of Sabahattin Gucukoglu
Sent: November-24-15 8:16 PM
To: 'Chris Blouch' via MacVisionaries
Subject: Re: oppinions wanted

I don’t use the iWork suite, but it sounds to me like the accessibility
there is still patchy and that really, if my past experience is anything to
go by, it isn’t your fault at all.  Other listers are presumably better with
these tools.

Do you get the same navigational issues in TextEdit?

Hopefully whoever assists you is fully versed in the use of iWork with
VoiceOver.

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Re: oppinions wanted

[Christopher-Mark Gilland]

OK.  Go to your Voiceover Utility.  VO+F8.  If that doesn't work, then try 
fn+vo+F8.

Once the utility is opened, go to your menu bar, with vo+M.  VO+right arrow 
over to the file menu, and VO+Down arrow to open it.

Now, vo+Down arrow until you see Reset all Voiceover Settings.

VO+Space on this.  You'll now get a message asking if you're sure.  VO+Right 
arrow to the reset button, and hit VO+Space.

Beware, if you've made any Voiceover configuration changes, they'll be lost, 
but that said, at least you'll now be back at square 1.  If this fixes your 
problem, then before changing anything in here, let us know what you're 
specifically wanting to change.  This way if something goes awri, we know what 
you've done, and how to help you fix it.

Chris.

  - Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 6:37 PM
  Subject: RE: oppinions wanted


  Hi Chris thanks for all the suggestions, she did not have me do that.  How 
can I set voiceover settings to default?

   

  From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Christopher-Mark Gilland
  Sent: November-24-15 5:48 PM
  To: macvisionaries@googlegroups.com
  Subject: Re: oppinions wanted

   

  Did you have her reset all Voiceover settings in the Voiceover utility?

   

  Chris.

   

- Original Message - 

From: joseph hudson 

To: macvisionaries@googlegroups.com 

Sent: Tuesday, November 24, 2015 4:14 PM

Subject: Re: oppinions wanted

 

Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.

Joseph Hudson 

Email

jhud7...@gmail.com

I device support

Telephone

2543007667

Skype

joseph.hudson89 facebook

https://www.facebook.com/joseph.hudson.9404

Twitter

https://twitter.com/josephhudson89 

 

FaceTime/iMessage

jhud7...@yahoo.com

 

  On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
<clgillan...@gmail.com> wrote:

   

  Honestly, there is one very obvious thing which I cannot believe no one 
told you to check.  Do you have quick nav enabled?  Press your left and right 
arrow keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.

   

  Also, it surprises me to absolutely no end that they didn't have you 
change out the double A batteries in the wireless keyboard that comes with the 
IMac.  It could be that your batteries are nearly dead, and therefore it's 
producing strange results.

   

  Also, I'm shocked they didn't have you try plugging in a wired USB 
keyboard, even if it's not an apple based keyboard, and see if your navigation 
works.

   

  If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.

   

  The other thing that I'm absolutely shocked beyond belief that they 
didn't have you do was to run a disk permissions repair.  I understand now in 
El Capitan, this isn't as easily possible, but you were having this issue 
before in Mavericks, which definitely! you could have ran disk permissions 
repair, as well as an over all disk repair from there.

   

  I'm not doubting the things you're telling us, but it just seems 
unusually weird that Apple, especially a senior advisor that works for 
Accessibility wouldn't have had you try these things.  I mean, I'm Apple 
certified, and that's one of the very first things I would have had you check.  
Resetting PRam with command+Option+P+R is good, but that may a been overkill.  
Also, I'm not sure if the IMacs would do this, but maybe you may wanna call 
Accessibility back and ask them to help you reset your SMC if that can be done.

   

  Chris.

   

  - Original Message - 

From: Zoe Fiogkos 

To: macvisionaries@googlegroups.com 

Sent: Tuesday, November 24, 2015 12:52 PM

Subject: oppinions wanted

 

Today I was on the phone for over 2 hours with apple accessibility and 
they could not fix my problem, so they have made an appointment with the apple 
store for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.

2014 February bought new iMac running mavericks.

Tried using pages and navigation did not work.

Left iMac on desk for over a year.

November 2015 turned on mac same problems.

Asked for help on various lists, answer was basically get training.

Took the suggestion of a friend and backed up and upgraded iMac to 
elcapitan.

Backed up and upgraded without a

Re: oppinions wanted

[Christopher-Mark Gilland]

What's the work-around?  that may help us figure this out.

Chris.

- Original Message - 
From: "Zoe Fiogkos" <fiog...@rogers.com>

To: <macvisionaries@googlegroups.com>
Sent: Tuesday, November 24, 2015 8:58 PM
Subject: RE: oppinions wanted


Yes, the agent had me test it on text edit, pages, and we even noticed it 
some times happens in finder that's why she thinks it's a software problem. 
Anyhow we'll see what the boys and girls at the genious bar say.
There is a work around for pages, but the agent admits it should not be 
happening and something odd is going on.



-Original Message-
From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Sabahattin Gucukoglu

Sent: November-24-15 8:16 PM
To: 'Chris Blouch' via MacVisionaries
Subject: Re: oppinions wanted

I don’t use the iWork suite, but it sounds to me like the accessibility 
there is still patchy and that really, if my past experience is anything to 
go by, it isn’t your fault at all.  Other listers are presumably better with 
these tools.


Do you get the same navigational issues in TextEdit?

Hopefully whoever assists you is fully versed in the use of iWork with 
VoiceOver.


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Re: oppinions wanted

[Christopher-Mark Gilland]

Joseph, I e-mailed her my number off list.  Don't make it a burden on yourself. 
 I'm free, if she needs help, just so's long as she doesn't call on Thanks 
Giving Day specifically.

Any time today, or this Friday though should be fine.  We have the Android 
conference call from 8 to 9 eastern this Friday evening, but aside that, I 
should be free.

Chris.

  - Original Message - 
  From: joseph hudson 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 11:05 PM
  Subject: Re: oppinions wanted


  No I did not. Do you think that I should get with her before Saturday? And 
have her do that. If so, I can do that tomorrow evening if need be. It's not 
how I would like to spend my vacation but it can be done.

  Joseph Hudson
  Email
  jhud7...@gmail.com
  I device support
  Telephone
  2543007667
  Skype
  joseph.hudson89 facebook
  https://www.facebook.com/joseph.hudson.9404
  Twitter
  https://twitter.com/josephhudson89 


  FaceTime/iMessage
  jhud7...@yahoo.com


On Nov 24, 2015, at 4:48 PM, Christopher-Mark Gilland 
<clgillan...@gmail.com> wrote:


Did you have her reset all Voiceover settings in the Voiceover utility?

Chris.

  - Original Message - 
  From: joseph hudson 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 4:14 PM
  Subject: Re: oppinions wanted


  Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.

  Joseph Hudson 
  Email
  jhud7...@gmail.com
  I device support
  Telephone
  2543007667
  Skype
  joseph.hudson89 facebook
  https://www.facebook.com/joseph.hudson.9404
  Twitter
  https://twitter.com/josephhudson89 


  FaceTime/iMessage
  jhud7...@yahoo.com


On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
<clgillan...@gmail.com> wrote:


Honestly, there is one very obvious thing which I cannot believe no one 
told you to check.  Do you have quick nav enabled?  Press your left and right 
arrow keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.

Also, it surprises me to absolutely no end that they didn't have you 
change out the double A batteries in the wireless keyboard that comes with the 
IMac.  It could be that your batteries are nearly dead, and therefore it's 
producing strange results.

Also, I'm shocked they didn't have you try plugging in a wired USB 
keyboard, even if it's not an apple based keyboard, and see if your navigation 
works.

If nothing else, they should have offered to try replacing your 
wireless keyboard entirely and send you out a new one, being you said you still 
have Apple Care.

The other thing that I'm absolutely shocked beyond belief that they 
didn't have you do was to run a disk permissions repair.  I understand now in 
El Capitan, this isn't as easily possible, but you were having this issue 
before in Mavericks, which definitely! you could have ran disk permissions 
repair, as well as an over all disk repair from there.

I'm not doubting the things you're telling us, but it just seems 
unusually weird that Apple, especially a senior advisor that works for 
Accessibility wouldn't have had you try these things.  I mean, I'm Apple 
certified, and that's one of the very first things I would have had you check.  
Resetting PRam with command+Option+P+R is good, but that may a been overkill.  
Also, I'm not sure if the IMacs would do this, but maybe you may wanna call 
Accessibility back and ask them to help you reset your SMC if that can be done.

Chris.

- Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 12:52 PM
      Subject: oppinions wanted


  Today I was on the phone for over 2 hours with apple accessibility 
and they could not fix my problem, so they have made an appointment with the 
apple store for me on Saturday.  Below in point form is my problem and what 
apple accessibility said and I would like your opinions.
  2014 February bought new iMac running mavericks.
  Tried using pages and navigation did not work.
  Left iMac on desk for over a year.
  November 2015 turned on mac same problems.
  Asked for help on various lists, answer was basically get training.
  Took the suggestion of a friend and backed up and upgraded iMac to 
elcapitan.
  Backed up and upgraded without a hitch.
  Problems still exist.
  Upgraded pages.
  On a body of text arrow up reads the text, arrow down jumps to menu 
extras.
  Tested on notes app same thing.
  Spoke with a

RE: oppinions wanted

[Zoe Fiogkos]

Yes, the agent had me test it on text edit, pages, and we even noticed it some 
times happens in finder that's why she thinks it's a software problem.  Anyhow 
we'll see what the boys and girls at the genious bar say.
There is a work around for pages, but the agent admits it should not be 
happening and something odd is going on.


-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Sabahattin Gucukoglu
Sent: November-24-15 8:16 PM
To: 'Chris Blouch' via MacVisionaries
Subject: Re: oppinions wanted

I don’t use the iWork suite, but it sounds to me like the accessibility there 
is still patchy and that really, if my past experience is anything to go by, it 
isn’t your fault at all.  Other listers are presumably better with these tools.

Do you get the same navigational issues in TextEdit?

Hopefully whoever assists you is fully versed in the use of iWork with 
VoiceOver.

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Re: oppinions wanted

[Sabahattin Gucukoglu]

I don’t use the iWork suite, but it sounds to me like the accessibility there 
is still patchy and that really, if my past experience is anything to go by, it 
isn’t your fault at all.  Other listers are presumably better with these tools.

Do you get the same navigational issues in TextEdit?

Hopefully whoever assists you is fully versed in the use of iWork with 
VoiceOver.

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn 
- you can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/
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Re: oppinions wanted

[joseph hudson]

No I did not. Do you think that I should get with her before Saturday? And have 
her do that. If so, I can do that tomorrow evening if need be. It's not how I 
would like to spend my vacation but it can be done.
Joseph Hudson
Email
jhud7...@gmail.com <mailto:jhud7...@gmail.com>
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404 
<https://www.facebook.com/joseph.hudson.9404>
Twitter
https://twitter.com/josephhudson89 

FaceTime/iMessage
jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
> On Nov 24, 2015, at 4:48 PM, Christopher-Mark Gilland <clgillan...@gmail.com> 
> wrote:
> 
> Did you have her reset all Voiceover settings in the Voiceover utility?
>  
> Chris.
>  
>> - Original Message -
>> From: joseph hudson <mailto:jhud7...@gmail.com>
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Sent: Tuesday, November 24, 2015 4:14 PM
>> Subject: Re: oppinions wanted
>> 
>> Chris, when we spoke last evening, I had her check the quick math. It was 
>> clearly turned off. Other than that little issue that she's having, her Mac 
>> seems to be running great.
>> Joseph Hudson
>> Email
>> jhud7...@gmail.com <mailto:jhud7...@gmail.com>
>> I device support
>> Telephone
>> 2543007667
>> Skype
>> joseph.hudson89 facebook
>> https://www.facebook.com/joseph.hudson.9404 
>> <https://www.facebook.com/joseph.hudson.9404>
>> Twitter
>> https://twitter.com/josephhudson89 <https://twitter.com/josephhudson89> 
>> 
>> FaceTime/iMessage
>> jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
>>> On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
>>> <clgillan...@gmail.com <mailto:clgillan...@gmail.com>> wrote:
>>> 
>>> Honestly, there is one very obvious thing which I cannot believe no one 
>>> told you to check.  Do you have quick nav enabled?  Press your left and 
>>> right arrow keys together at the same time.  Not with your vo keys held 
>>> down.  I'm literally saying just press left and right arrows together.  You 
>>> want to be sure it says quick nav off.
>>>  
>>> Also, it surprises me to absolutely no end that they didn't have you change 
>>> out the double A batteries in the wireless keyboard that comes with the 
>>> IMac.  It could be that your batteries are nearly dead, and therefore it's 
>>> producing strange results.
>>>  
>>> Also, I'm shocked they didn't have you try plugging in a wired USB 
>>> keyboard, even if it's not an apple based keyboard, and see if your 
>>> navigation works.
>>>  
>>> If nothing else, they should have offered to try replacing your wireless 
>>> keyboard entirely and send you out a new one, being you said you still have 
>>> Apple Care.
>>>  
>>> The other thing that I'm absolutely shocked beyond belief that they didn't 
>>> have you do was to run a disk permissions repair.  I understand now in El 
>>> Capitan, this isn't as easily possible, but you were having this issue 
>>> before in Mavericks, which definitely! you could have ran disk permissions 
>>> repair, as well as an over all disk repair from there.
>>>  
>>> I'm not doubting the things you're telling us, but it just seems unusually 
>>> weird that Apple, especially a senior advisor that works for Accessibility 
>>> wouldn't have had you try these things.  I mean, I'm Apple certified, and 
>>> that's one of the very first things I would have had you check.  Resetting 
>>> PRam with command+Option+P+R is good, but that may a been overkill.  Also, 
>>> I'm not sure if the IMacs would do this, but maybe you may wanna call 
>>> Accessibility back and ask them to help you reset your SMC if that can be 
>>> done.
>>>  
>>> Chris.
>>>  
>>> - Original Message -
>>>> From: Zoe Fiogkos <mailto:fiog...@rogers.com>
>>>> To: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com>
>>>> Sent: Tuesday, November 24, 2015 12:52 PM
>>>> Subject: oppinions wanted
>>>> 
>>>> Today I was on the phone for over 2 hours with apple accessibility and 
>>>> they could not fix my problem, so they have made an appointment with the 
>>>> apple store for me on Saturday.  Below in point form is my problem and 
>>>> what apple accessibility said and I would like your opinions.
>>>> 2014 February bought new 

RE: oppinions wanted

[Zoe Fiogkos]

Hi Chris thanks for all the suggestions, she did not have me do that.  How can 
I set voiceover settings to default?
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-24-15 5:48 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
Did you have her reset all Voiceover settings in the Voiceover utility?
 
Chris.
 
- Original Message - 
From: joseph hudson <mailto:jhud7...@gmail.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 4:14 PM
Subject: Re: oppinions wanted
 
Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.
Joseph Hudson 
Email
jhud7...@gmail.com
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404
Twitter
https://twitter.com/josephhudson89 
 
FaceTime/iMessage
jhud7...@yahoo.com
 
On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland <clgillan...@gmail.com> 
wrote:
 
Honestly, there is one very obvious thing which I cannot believe no one told 
you to check.  Do you have quick nav enabled?  Press your left and right arrow 
keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.
 
Also, it surprises me to absolutely no end that they didn't have you change out 
the double A batteries in the wireless keyboard that comes with the IMac.  It 
could be that your batteries are nearly dead, and therefore it's producing 
strange results.
 
Also, I'm shocked they didn't have you try plugging in a wired USB keyboard, 
even if it's not an apple based keyboard, and see if your navigation works.
 
If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.
 
The other thing that I'm absolutely shocked beyond belief that they didn't have 
you do was to run a disk permissions repair.  I understand now in El Capitan, 
this isn't as easily possible, but you were having this issue before in 
Mavericks, which definitely! you could have ran disk permissions repair, as 
well as an over all disk repair from there.
 
I'm not doubting the things you're telling us, but it just seems unusually 
weird that Apple, especially a senior advisor that works for Accessibility 
wouldn't have had you try these things.  I mean, I'm Apple certified, and 
that's one of the very first things I would have had you check.  Resetting PRam 
with command+Option+P+R is good, but that may a been overkill.  Also, I'm not 
sure if the IMacs would do this, but maybe you may wanna call Accessibility 
back and ask them to help you reset your SMC if that can be done.
 
Chris.
 
- Original Message - 
From: Zoe Fiogkos <mailto:fiog...@rogers.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 12:52 PM
Subject: oppinions wanted
 
Today I was on the phone for over 2 hours with apple accessibility and they 
could not fix my problem, so they have made an appointment with the apple store 
for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.
2014 February bought new iMac running mavericks.
Tried using pages and navigation did not work.
Left iMac on desk for over a year.
November 2015 turned on mac same problems.
Asked for help on various lists, answer was basically get training.
Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
Backed up and upgraded without a hitch.
Problems still exist.
Upgraded pages.
On a body of text arrow up reads the text, arrow down jumps to menu extras.
Tested on notes app same thing.
Spoke with a list member on the telephone, who confirmed that my navigation on 
the mac is screwed.
Same member confirmed that I am using proper vo commands.
Member suggested I call apple accessibility.
Today called them.
The lady who helped me was named Christie.
She had me test both pages and notes and confirmed I am doing nothing wrong and 
according to her opinion it’s a software problem.
She had me hold down p, r, and option, command and then power up.
Nothing changed.
She had me hold down shift and power up.
Nothing changed.
She had me hold down command r and power up.
She tried to reinstall osx but the window announced signing into appstore and 
then progress bar busy.
We tried again.
Checked if wifi was connected and it was.
Still the same thing.
She said there was nothing more she could do, she thinks it’s a software 
problem and that I need to take it into the store to see if they can fix it.
I’m glad that it isn’t me, and that mac training as some suggested is not the 
issue.
However I’m very sad because obviously something is very wrong.
Thank God I got

Re: oppinions wanted

[Christopher-Mark Gilland]

Did you have her reset all Voiceover settings in the Voiceover utility?

Chris.

  - Original Message - 
  From: joseph hudson 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 4:14 PM
  Subject: Re: oppinions wanted


  Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.

  Joseph Hudson
  Email
  jhud7...@gmail.com
  I device support
  Telephone
  2543007667
  Skype
  joseph.hudson89 facebook
  https://www.facebook.com/joseph.hudson.9404
  Twitter
  https://twitter.com/josephhudson89 


  FaceTime/iMessage
  jhud7...@yahoo.com


On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland 
<clgillan...@gmail.com> wrote:


Honestly, there is one very obvious thing which I cannot believe no one 
told you to check.  Do you have quick nav enabled?  Press your left and right 
arrow keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.

Also, it surprises me to absolutely no end that they didn't have you change 
out the double A batteries in the wireless keyboard that comes with the IMac.  
It could be that your batteries are nearly dead, and therefore it's producing 
strange results.

Also, I'm shocked they didn't have you try plugging in a wired USB 
keyboard, even if it's not an apple based keyboard, and see if your navigation 
works.

If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.

The other thing that I'm absolutely shocked beyond belief that they didn't 
have you do was to run a disk permissions repair.  I understand now in El 
Capitan, this isn't as easily possible, but you were having this issue before 
in Mavericks, which definitely! you could have ran disk permissions repair, as 
well as an over all disk repair from there.

I'm not doubting the things you're telling us, but it just seems unusually 
weird that Apple, especially a senior advisor that works for Accessibility 
wouldn't have had you try these things.  I mean, I'm Apple certified, and 
that's one of the very first things I would have had you check.  Resetting PRam 
with command+Option+P+R is good, but that may a been overkill.  Also, I'm not 
sure if the IMacs would do this, but maybe you may wanna call Accessibility 
back and ask them to help you reset your SMC if that can be done.

Chris.

- Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 12:52 PM
  Subject: oppinions wanted


  Today I was on the phone for over 2 hours with apple accessibility and 
they could not fix my problem, so they have made an appointment with the apple 
store for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.

  2014 February bought new iMac running mavericks.
  Tried using pages and navigation did not work.
  Left iMac on desk for over a year.
  November 2015 turned on mac same problems.
  Asked for help on various lists, answer was basically get training.
  Took the suggestion of a friend and backed up and upgraded iMac to 
elcapitan.
  Backed up and upgraded without a hitch.
  Problems still exist.
  Upgraded pages.
  On a body of text arrow up reads the text, arrow down jumps to menu 
extras.
  Tested on notes app same thing.
  Spoke with a list member on the telephone, who confirmed that my 
navigation on the mac is screwed.
  Same member confirmed that I am using proper vo commands.
  Member suggested I call apple accessibility.
  Today called them.
  The lady who helped me was named Christie.
  She had me test both pages and notes and confirmed I am doing nothing 
wrong and according to her opinion it’s a software problem.
  She had me hold down p, r, and option, command and then power up.
  Nothing changed.
  She had me hold down shift and power up.
  Nothing changed.
  She had me hold down command r and power up.
  She tried to reinstall osx but the window announced signing into appstore 
and then progress bar busy.
  We tried again.
  Checked if wifi was connected and it was.
  Still the same thing.


  She said there was nothing more she could do, she thinks it’s a software 
problem and that I need to take it into the store to see if they can fix it.

  I’m glad that it isn’t me, and that mac training as some suggested is not 
the issue.
  However I’m very sad because obviously something is very wrong.
  Thank God I got apple care when I bought this iMac.
  What do you all think of this?
  Curious what your opinions are.
  R

Re: oppinions wanted

[Christopher-Mark Gilland]

You wrote:

Should they have mailed me out a keyboard? I will defenately mention that at 
the store

 

  No, not necessarily.  Did your IMac not come with an Apple wireless keyboard 
though?

  If it did, then I'd ask them to try replacing the keyboard as well, or at the 
very least try paring another one in the store, and see if that helps.

  It would be our luck that it's nothing more than the keyboard just being 
totally shot, and if that be the case, then that should be one heck of an easy 
fix.

  Chris.

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RE: oppinions wanted

[Zoe Fiogkos]

You are absalutely right hopefully they’ll fix it but if they give me a new one 
wouldn’t that be fantastic.
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Anne Robertson
Sent: November-24-15 2:35 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
Hello Zoe,
 
I think you’ve been very unfortunate with your iMac. If it’s possible, try to 
persuade Apple to replace your machine as it sounds like you got a bad one.
 
The online help you got was spot on. I went through similar steps with a friend 
who recently bought her first Mac and was having strange problems with it. 
Luckily, she lives near Paris, too, so I’ll be spending Friday with her trying 
to sort out her problems.
 
Cheers,
 
Anne
 
 
On 24 Nov 2015, at 18:52, Zoe Fiogkos <fiog...@rogers.com> wrote:
 
Today I was on the phone for over 2 hours with apple accessibility and they 
could not fix my problem, so they have made an appointment with the apple store 
for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.
 
2014 February bought new iMac running mavericks.
Tried using pages and navigation did not work.
Left iMac on desk for over a year.
November 2015 turned on mac same problems.
Asked for help on various lists, answer was basically get training.
Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
Backed up and upgraded without a hitch.
Problems still exist.
Upgraded pages.
On a body of text arrow up reads the text, arrow down jumps to menu extras.
Tested on notes app same thing.
Spoke with a list member on the telephone, who confirmed that my navigation on 
the mac is screwed.
Same member confirmed that I am using proper vo commands.
Member suggested I call apple accessibility.
Today called them.
The lady who helped me was named Christie.
She had me test both pages and notes and confirmed I am doing nothing wrong and 
according to her opinion it’s a software problem.
She had me hold down p, r, and option, command and then power up.
Nothing changed.
She had me hold down shift and power up.
Nothing changed.
She had me hold down command r and power up.
She tried to reinstall osx but the window announced signing into appstore and 
then progress bar busy.
We tried again.
Checked if wifi was connected and it was.
Still the same thing.
 
 
She said there was nothing more she could do, she thinks it’s a software 
problem and that I need to take it into the store to see if they can fix it.
 
I’m glad that it isn’t me, and that mac training as some suggested is not the 
issue.
However I’m very sad because obviously something is very wrong.
Thank God I got apple care when I bought this iMac.
What do you all think of this?
Curious what your opinions are.
Regards
Zoe
 
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Re: oppinions wanted

[joseph hudson]

Zoe, sounds like a great report I will be looking forward to hearing what 
happens on Saturday.
Joseph Hudson
Email
jhud7...@gmail.com 
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404 

Twitter
https://twitter.com/josephhudson89 

FaceTime/iMessage
jhud7...@yahoo.com 
> On Nov 24, 2015, at 11:52 AM, Zoe Fiogkos  wrote:
> 
> Today I was on the phone for over 2 hours with apple accessibility and they 
> could not fix my problem, so they have made an appointment with the apple 
> store for me on Saturday.  Below in point form is my problem and what apple 
> accessibility said and I would like your opinions.
>  
> 2014 February bought new iMac running mavericks.
> Tried using pages and navigation did not work.
> Left iMac on desk for over a year.
> November 2015 turned on mac same problems.
> Asked for help on various lists, answer was basically get training.
> Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
> Backed up and upgraded without a hitch.
> Problems still exist.
> Upgraded pages.
> On a body of text arrow up reads the text, arrow down jumps to menu extras.
> Tested on notes app same thing.
> Spoke with a list member on the telephone, who confirmed that my navigation 
> on the mac is screwed.
> Same member confirmed that I am using proper vo commands.
> Member suggested I call apple accessibility.
> Today called them.
> The lady who helped me was named Christie.
> She had me test both pages and notes and confirmed I am doing nothing wrong 
> and according to her opinion it’s a software problem.
> She had me hold down p, r, and option, command and then power up.
> Nothing changed.
> She had me hold down shift and power up.
> Nothing changed.
> She had me hold down command r and power up.
> She tried to reinstall osx but the window announced signing into appstore and 
> then progress bar busy.
> We tried again.
> Checked if wifi was connected and it was.
> Still the same thing.
>  
>  
> She said there was nothing more she could do, she thinks it’s a software 
> problem and that I need to take it into the store to see if they can fix it.
>  
> I’m glad that it isn’t me, and that mac training as some suggested is not the 
> issue.
> However I’m very sad because obviously something is very wrong.
> Thank God I got apple care when I bought this iMac.
> What do you all think of this?
> Curious what your opinions are.
> Regards
> Zoe
> 
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RE: oppinions wanted

[Zoe Fiogkos]

Yes it did, I meant I don’t have another keyboard on hand.  I did change the 
bateries a few days ago and I checked the batery status in the settings and all 
is well.  I like your I idea about them trying to pare another keyboard and see 
what happens
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-24-15 2:52 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
You wrote:
 
Should they have mailed me out a keyboard? I will defenately mention that at 
the store
 
No, not necessarily.  Did your IMac not come with an Apple wireless keyboard 
though?
 
If it did, then I'd ask them to try replacing the keyboard as well, or at the 
very least try paring another one in the store, and see if that helps.
 
It would be our luck that it's nothing more than the keyboard just being 
totally shot, and if that be the case, then that should be one heck of an easy 
fix.
 
Chris.
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Re: oppinions wanted

[joseph hudson]

Chris, when we spoke last evening, I had her check the quick math. It was 
clearly turned off. Other than that little issue that she's having, her Mac 
seems to be running great.
Joseph Hudson
Email
jhud7...@gmail.com <mailto:jhud7...@gmail.com>
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
https://www.facebook.com/joseph.hudson.9404 
<https://www.facebook.com/joseph.hudson.9404>
Twitter
https://twitter.com/josephhudson89 

FaceTime/iMessage
jhud7...@yahoo.com <mailto:jhud7...@yahoo.com>
> On Nov 24, 2015, at 1:14 PM, Christopher-Mark Gilland <clgillan...@gmail.com> 
> wrote:
> 
> Honestly, there is one very obvious thing which I cannot believe no one told 
> you to check.  Do you have quick nav enabled?  Press your left and right 
> arrow keys together at the same time.  Not with your vo keys held down.  I'm 
> literally saying just press left and right arrows together.  You want to be 
> sure it says quick nav off.
>  
> Also, it surprises me to absolutely no end that they didn't have you change 
> out the double A batteries in the wireless keyboard that comes with the IMac. 
>  It could be that your batteries are nearly dead, and therefore it's 
> producing strange results.
>  
> Also, I'm shocked they didn't have you try plugging in a wired USB keyboard, 
> even if it's not an apple based keyboard, and see if your navigation works.
>  
> If nothing else, they should have offered to try replacing your wireless 
> keyboard entirely and send you out a new one, being you said you still have 
> Apple Care.
>  
> The other thing that I'm absolutely shocked beyond belief that they didn't 
> have you do was to run a disk permissions repair.  I understand now in El 
> Capitan, this isn't as easily possible, but you were having this issue before 
> in Mavericks, which definitely! you could have ran disk permissions repair, 
> as well as an over all disk repair from there.
>  
> I'm not doubting the things you're telling us, but it just seems unusually 
> weird that Apple, especially a senior advisor that works for Accessibility 
> wouldn't have had you try these things.  I mean, I'm Apple certified, and 
> that's one of the very first things I would have had you check.  Resetting 
> PRam with command+Option+P+R is good, but that may a been overkill.  Also, 
> I'm not sure if the IMacs would do this, but maybe you may wanna call 
> Accessibility back and ask them to help you reset your SMC if that can be 
> done.
>  
> Chris.
>  
> - Original Message -
>> From: Zoe Fiogkos <mailto:fiog...@rogers.com>
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Sent: Tuesday, November 24, 2015 12:52 PM
>> Subject: oppinions wanted
>> 
>> Today I was on the phone for over 2 hours with apple accessibility and they 
>> could not fix my problem, so they have made an appointment with the apple 
>> store for me on Saturday.  Below in point form is my problem and what apple 
>> accessibility said and I would like your opinions.
>>  
>> 2014 February bought new iMac running mavericks.
>> Tried using pages and navigation did not work.
>> Left iMac on desk for over a year.
>> November 2015 turned on mac same problems.
>> Asked for help on various lists, answer was basically get training.
>> Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
>> Backed up and upgraded without a hitch.
>> Problems still exist.
>> Upgraded pages.
>> On a body of text arrow up reads the text, arrow down jumps to menu extras.
>> Tested on notes app same thing.
>> Spoke with a list member on the telephone, who confirmed that my navigation 
>> on the mac is screwed.
>> Same member confirmed that I am using proper vo commands.
>> Member suggested I call apple accessibility.
>> Today called them.
>> The lady who helped me was named Christie.
>> She had me test both pages and notes and confirmed I am doing nothing wrong 
>> and according to her opinion it’s a software problem.
>> She had me hold down p, r, and option, command and then power up.
>> Nothing changed.
>> She had me hold down shift and power up.
>> Nothing changed.
>> She had me hold down command r and power up.
>> She tried to reinstall osx but the window announced signing into appstore 
>> and then progress bar busy.
>> We tried again.
>> Checked if wifi was connected and it was.
>> Still the same thing.
>>  
>>  
>> She said there was nothing more she could do, she thinks it’s a software 
>> problem and that I need to take it into the store to see if they can fix it.
>>  
>> I’m glad t

oppinions wanted

[Zoe Fiogkos]

Today I was on the phone for over 2 hours with apple accessibility and they
could not fix my problem, so they have made an appointment with the apple
store for me on Saturday.  Below in point form is my problem and what apple
accessibility said and I would like your opinions.
 
2014 February bought new iMac running mavericks.
Tried using pages and navigation did not work.
Left iMac on desk for over a year.
November 2015 turned on mac same problems.
Asked for help on various lists, answer was basically get training.
Took the suggestion of a friend and backed up and upgraded iMac to
elcapitan.
Backed up and upgraded without a hitch.
Problems still exist.
Upgraded pages.
On a body of text arrow up reads the text, arrow down jumps to menu extras.
Tested on notes app same thing.
Spoke with a list member on the telephone, who confirmed that my navigation
on the mac is screwed.
Same member confirmed that I am using proper vo commands.
Member suggested I call apple accessibility.
Today called them.
The lady who helped me was named Christie.
She had me test both pages and notes and confirmed I am doing nothing wrong
and according to her opinion it's a software problem.
She had me hold down p, r, and option, command and then power up.
Nothing changed.
She had me hold down shift and power up.
Nothing changed.
She had me hold down command r and power up.
She tried to reinstall osx but the window announced signing into appstore
and then progress bar busy.
We tried again.
Checked if wifi was connected and it was.
Still the same thing.
 
 
She said there was nothing more she could do, she thinks it's a software
problem and that I need to take it into the store to see if they can fix it.
 
I'm glad that it isn't me, and that mac training as some suggested is not
the issue.
However I'm very sad because obviously something is very wrong.
Thank God I got apple care when I bought this iMac.
What do you all think of this?
Curious what your opinions are.
Regards
Zoe

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Re: oppinions wanted

[Vaughn Brown]

Hi Zoe,

You did well in following the logic of trouble shooting. I think the
Apple folks at the store tend to be wonderful and they will help you
the very best they can. You also may want to see if there are free
training at the store for learning the Mac. I think there might be but
don't quote me.

Again, you did well. Now it is time to let someone else look at it
from a more technical point of view. I'm glad you have an appointment.
Let us know how it goes.

Vaughn

On 11/24/15, Zoe Fiogkos  wrote:
> Today I was on the phone for over 2 hours with apple accessibility and they
> could not fix my problem, so they have made an appointment with the apple
> store for me on Saturday.  Below in point form is my problem and what apple
> accessibility said and I would like your opinions.
>
> 2014 February bought new iMac running mavericks.
> Tried using pages and navigation did not work.
> Left iMac on desk for over a year.
> November 2015 turned on mac same problems.
> Asked for help on various lists, answer was basically get training.
> Took the suggestion of a friend and backed up and upgraded iMac to
> elcapitan.
> Backed up and upgraded without a hitch.
> Problems still exist.
> Upgraded pages.
> On a body of text arrow up reads the text, arrow down jumps to menu extras.
> Tested on notes app same thing.
> Spoke with a list member on the telephone, who confirmed that my navigation
> on the mac is screwed.
> Same member confirmed that I am using proper vo commands.
> Member suggested I call apple accessibility.
> Today called them.
> The lady who helped me was named Christie.
> She had me test both pages and notes and confirmed I am doing nothing wrong
> and according to her opinion it's a software problem.
> She had me hold down p, r, and option, command and then power up.
> Nothing changed.
> She had me hold down shift and power up.
> Nothing changed.
> She had me hold down command r and power up.
> She tried to reinstall osx but the window announced signing into appstore
> and then progress bar busy.
> We tried again.
> Checked if wifi was connected and it was.
> Still the same thing.
>
>
> She said there was nothing more she could do, she thinks it's a software
> problem and that I need to take it into the store to see if they can fix
> it.
>
> I'm glad that it isn't me, and that mac training as some suggested is not
> the issue.
> However I'm very sad because obviously something is very wrong.
> Thank God I got apple care when I bought this iMac.
> What do you all think of this?
> Curious what your opinions are.
> Regards
> Zoe
>
> --
> The following information is important for all members of the Mac
> Visionaries list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara
> Quinn - you can reach Cara at caraqu...@caraquinn.com
>
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-- 
Vaughn Brown
Berklee College of Music Graduate, Bachelor in Music, Drummer, educator
504-202-8492
http://www.vaughnbrown.net

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Re: oppinions wanted

[Christopher-Mark Gilland]

Honestly, there is one very obvious thing which I cannot believe no one told 
you to check.  Do you have quick nav enabled?  Press your left and right arrow 
keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.

Also, it surprises me to absolutely no end that they didn't have you change out 
the double A batteries in the wireless keyboard that comes with the IMac.  It 
could be that your batteries are nearly dead, and therefore it's producing 
strange results.

Also, I'm shocked they didn't have you try plugging in a wired USB keyboard, 
even if it's not an apple based keyboard, and see if your navigation works.

If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.

The other thing that I'm absolutely shocked beyond belief that they didn't have 
you do was to run a disk permissions repair.  I understand now in El Capitan, 
this isn't as easily possible, but you were having this issue before in 
Mavericks, which definitely! you could have ran disk permissions repair, as 
well as an over all disk repair from there.

I'm not doubting the things you're telling us, but it just seems unusually 
weird that Apple, especially a senior advisor that works for Accessibility 
wouldn't have had you try these things.  I mean, I'm Apple certified, and 
that's one of the very first things I would have had you check.  Resetting PRam 
with command+Option+P+R is good, but that may a been overkill.  Also, I'm not 
sure if the IMacs would do this, but maybe you may wanna call Accessibility 
back and ask them to help you reset your SMC if that can be done.

Chris.

- Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 12:52 PM
  Subject: oppinions wanted


  Today I was on the phone for over 2 hours with apple accessibility and they 
could not fix my problem, so they have made an appointment with the apple store 
for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.

   

  2014 February bought new iMac running mavericks.

  Tried using pages and navigation did not work.

  Left iMac on desk for over a year.

  November 2015 turned on mac same problems.

  Asked for help on various lists, answer was basically get training.

  Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.

  Backed up and upgraded without a hitch.

  Problems still exist.

  Upgraded pages.

  On a body of text arrow up reads the text, arrow down jumps to menu extras.

  Tested on notes app same thing.

  Spoke with a list member on the telephone, who confirmed that my navigation 
on the mac is screwed.

  Same member confirmed that I am using proper vo commands.

  Member suggested I call apple accessibility.

  Today called them.

  The lady who helped me was named Christie.

  She had me test both pages and notes and confirmed I am doing nothing wrong 
and according to her opinion it’s a software problem.

  She had me hold down p, r, and option, command and then power up.

  Nothing changed.

  She had me hold down shift and power up.

  Nothing changed.

  She had me hold down command r and power up.

  She tried to reinstall osx but the window announced signing into appstore and 
then progress bar busy.

  We tried again.

  Checked if wifi was connected and it was.

  Still the same thing.

   

   

  She said there was nothing more she could do, she thinks it’s a software 
problem and that I need to take it into the store to see if they can fix it.

   

  I’m glad that it isn’t me, and that mac training as some suggested is not the 
issue.

  However I’m very sad because obviously something is very wrong.

  Thank God I got apple care when I bought this iMac.

  What do you all think of this?

  Curious what your opinions are.

  Regards

  Zoe


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Re: oppinions wanted

[Anne Robertson]

Hello Zoe,

I think you’ve been very unfortunate with your iMac. If it’s possible, try to 
persuade Apple to replace your machine as it sounds like you got a bad one.

The online help you got was spot on. I went through similar steps with a friend 
who recently bought her first Mac and was having strange problems with it. 
Luckily, she lives near Paris, too, so I’ll be spending Friday with her trying 
to sort out her problems.

Cheers,

Anne


> On 24 Nov 2015, at 18:52, Zoe Fiogkos  wrote:
> 
> Today I was on the phone for over 2 hours with apple accessibility and they 
> could not fix my problem, so they have made an appointment with the apple 
> store for me on Saturday.  Below in point form is my problem and what apple 
> accessibility said and I would like your opinions.
>  
> 2014 February bought new iMac running mavericks.
> Tried using pages and navigation did not work.
> Left iMac on desk for over a year.
> November 2015 turned on mac same problems.
> Asked for help on various lists, answer was basically get training.
> Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
> Backed up and upgraded without a hitch.
> Problems still exist.
> Upgraded pages.
> On a body of text arrow up reads the text, arrow down jumps to menu extras.
> Tested on notes app same thing.
> Spoke with a list member on the telephone, who confirmed that my navigation 
> on the mac is screwed.
> Same member confirmed that I am using proper vo commands.
> Member suggested I call apple accessibility.
> Today called them.
> The lady who helped me was named Christie.
> She had me test both pages and notes and confirmed I am doing nothing wrong 
> and according to her opinion it’s a software problem.
> She had me hold down p, r, and option, command and then power up.
> Nothing changed.
> She had me hold down shift and power up.
> Nothing changed.
> She had me hold down command r and power up.
> She tried to reinstall osx but the window announced signing into appstore and 
> then progress bar busy.
> We tried again.
> Checked if wifi was connected and it was.
> Still the same thing.
>  
>  
> She said there was nothing more she could do, she thinks it’s a software 
> problem and that I need to take it into the store to see if they can fix it.
>  
> I’m glad that it isn’t me, and that mac training as some suggested is not the 
> issue.
> However I’m very sad because obviously something is very wrong.
> Thank God I got apple care when I bought this iMac.
> What do you all think of this?
> Curious what your opinions are.
> Regards
> Zoe
> 
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> list.
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
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> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com 
> 
>  
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RE: oppinions wanted

[Zoe Fiogkos]

Sorry didn’t think to mention that.  They did check quick nav.  Mind you I 
checked that with the member who helped me and with another friend.
As for the keyboard there isn’t another keyboard on hand.
Should they have mailed me out a keyboard? I will defenately mention that at 
the store
 
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Christopher-Mark Gilland
Sent: November-24-15 2:15 PM
To: macvisionaries@googlegroups.com
Subject: Re: oppinions wanted
 
Honestly, there is one very obvious thing which I cannot believe no one told 
you to check.  Do you have quick nav enabled?  Press your left and right arrow 
keys together at the same time.  Not with your vo keys held down.  I'm 
literally saying just press left and right arrows together.  You want to be 
sure it says quick nav off.
 
Also, it surprises me to absolutely no end that they didn't have you change out 
the double A batteries in the wireless keyboard that comes with the IMac.  It 
could be that your batteries are nearly dead, and therefore it's producing 
strange results.
 
Also, I'm shocked they didn't have you try plugging in a wired USB keyboard, 
even if it's not an apple based keyboard, and see if your navigation works.
 
If nothing else, they should have offered to try replacing your wireless 
keyboard entirely and send you out a new one, being you said you still have 
Apple Care.
 
The other thing that I'm absolutely shocked beyond belief that they didn't have 
you do was to run a disk permissions repair.  I understand now in El Capitan, 
this isn't as easily possible, but you were having this issue before in 
Mavericks, which definitely! you could have ran disk permissions repair, as 
well as an over all disk repair from there.
 
I'm not doubting the things you're telling us, but it just seems unusually 
weird that Apple, especially a senior advisor that works for Accessibility 
wouldn't have had you try these things.  I mean, I'm Apple certified, and 
that's one of the very first things I would have had you check.  Resetting PRam 
with command+Option+P+R is good, but that may a been overkill.  Also, I'm not 
sure if the IMacs would do this, but maybe you may wanna call Accessibility 
back and ask them to help you reset your SMC if that can be done.
 
Chris.
 
- Original Message - 
From: Zoe Fiogkos <mailto:fiog...@rogers.com>  
To: macvisionaries@googlegroups.com 
Sent: Tuesday, November 24, 2015 12:52 PM
Subject: oppinions wanted
 
Today I was on the phone for over 2 hours with apple accessibility and they 
could not fix my problem, so they have made an appointment with the apple store 
for me on Saturday.  Below in point form is my problem and what apple 
accessibility said and I would like your opinions.
 
2014 February bought new iMac running mavericks.
Tried using pages and navigation did not work.
Left iMac on desk for over a year.
November 2015 turned on mac same problems.
Asked for help on various lists, answer was basically get training.
Took the suggestion of a friend and backed up and upgraded iMac to elcapitan.
Backed up and upgraded without a hitch.
Problems still exist.
Upgraded pages.
On a body of text arrow up reads the text, arrow down jumps to menu extras.
Tested on notes app same thing.
Spoke with a list member on the telephone, who confirmed that my navigation on 
the mac is screwed.
Same member confirmed that I am using proper vo commands.
Member suggested I call apple accessibility.
Today called them.
The lady who helped me was named Christie.
She had me test both pages and notes and confirmed I am doing nothing wrong and 
according to her opinion it’s a software problem.
She had me hold down p, r, and option, command and then power up.
Nothing changed.
She had me hold down shift and power up.
Nothing changed.
She had me hold down command r and power up.
She tried to reinstall osx but the window announced signing into appstore and 
then progress bar busy.
We tried again.
Checked if wifi was connected and it was.
Still the same thing.
 
 
She said there was nothing more she could do, she thinks it’s a software 
problem and that I need to take it into the store to see if they can fix it.
 
I’m glad that it isn’t me, and that mac training as some suggested is not the 
issue.
However I’m very sad because obviously something is very wrong.
Thank God I got apple care when I bought this iMac.
What do you all think of this?
Curious what your opinions are.
Regards
Zoe
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http://ww

Re: oppinions wanted

[Christopher-Mark Gilland]

Keep us posted.

Chris.

  - Original Message - 
  From: Zoe Fiogkos 
  To: macvisionaries@googlegroups.com 
  Sent: Tuesday, November 24, 2015 3:22 PM
  Subject: RE: oppinions wanted


  Yes it did, I meant I don’t have another keyboard on hand.  I did change the 
bateries a few days ago and I checked the batery status in the settings and all 
is well.  I like your I idea about them trying to pare another keyboard and see 
what happens

   

  From: macvisionaries@googlegroups.com 
[mailto:macvisionaries@googlegroups.com] On Behalf Of Christopher-Mark Gilland
  Sent: November-24-15 2:52 PM
  To: macvisionaries@googlegroups.com
  Subject: Re: oppinions wanted

   

  You wrote:

   

  Should they have mailed me out a keyboard? I will defenately mention that at 
the store

   

No, not necessarily.  Did your IMac not come with an Apple wireless 
keyboard though?

 

If it did, then I'd ask them to try replacing the keyboard as well, or at 
the very least try paring another one in the store, and see if that helps.

 

It would be our luck that it's nothing more than the keyboard just being 
totally shot, and if that be the case, then that should be one heck of an easy 
fix.

 

Chris.

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