[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-18 Thread Stephen J. Turnbull
Michael,

I wrote a long reply, only to discover that Mark had written it first
and better and posted it. :-)  This part might be of some use if at
least some of your users have sufficiently capable clients.

Michael Reeder LCPC -- Hygeia Regular writes:

 > On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular wrote:
 > > Mark -- I very much appreciate your answer below.  I'll work on the 
 > > (nearly impossible) task of training users to respond to digests 
 > > properly and also explain to people that the Mailman list mgmt 
 > > software can't control formatting screw-ups by email client programs.

I don't have a list of capable software off-hand (except that
essentially all clients implemented in Emacs are capable -- but you
probably don't want to wish that on your users  ;-).  However, here
are some features that help if present:

Bursting digests:
Also called "exploding" or "expanding".  The digest message is
broken up into individual messages, and threaded and sorted as
usual for the client.  Possibly filtered, as well.
Useful for people who want to (a) thread the messages in the
digest with saved messages in a folder or inbox, or (b) save a few
messages and discard the rest.  Suboptimal for "scan digest and
discard it" workflows.
Some clients (Outlook 2011) can do this as a filter, but don't
seem to have an option to do it from the inbox summary display.
Digest-as-folder:
The client treats the digest message as a folder (that's exactly
what it is!) and threads and sorts the individual messages in that
folder as usual.
Optimal for scan-and-discard workflows.  Suboptimal if you want to
thread messages in the folder against messages outside the folder.

Steve
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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-18 Thread Michael Reeder LCPC
Okay, upon reflection I think I figured out what happened here.  I
replied to an existing thread but deleted the entirety of the
message thread and changed the subject entirely.  I thought that
started a new message thread but perhaps the list software registers
that as a reply to an existing thread.  I organize my email client
by date and not by thread so I would not see this.  Apologizes to
all if this is the case.

I'm told by my list subscriber the following:

a. He thinks that the Digest message formatting is messed-up as it
originally comes from the list, but he is not sure (reply messages
might be messing up the formatting).

b. He is using iPhone and Outlook for Apple email clients.

c. He is also experiencing quote marks (") and apostrophes (') being
turned into question marks (?) throughout the text of digest
messages.

Is this mess a function of his Apple email clients, or a problem
that rests with the Mailman list management software?

Thanks,
Michael


  
Michael Reeder, LCPC 

  Hygeia Counseling Services : Baltimore / Mt.
  Washington Village location
   410-205-2419
  / michael(at)hygeiacounseling.com
   http://www.hygeiacounseling.com
  - main website. 

  
  On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular
  wrote:

Mark
  -- I very much appreciate your answer below.  I'll work on the
  (nearly impossible) task of training users to respond to digests
  properly and also explain to people that the Mailman list mgmt
  software can't control formatting screw-ups by email client
  programs. 
  
  I agree with not hijacking threads...  What hijack?  Looks to me
  like I started a new topic.  Right?? 
  
  Thanks, 
  Michael Reeder 
  mich...@hygeiacounseling.com 
  
  
  On 11/17/2020 2:32 PM, Mark Sapiro wrote: 
  On 11/16/20 10:36 PM, Michael Reeder LCPC
-- Hygeia Regular wrote:

Hello All,
  


Please don't hijack threads. When you want to post a new topic,
don't do

it by replying to another post, just compose a ney message to
the list.



I am running a listserv which was
  recently moved to GNU Mailman 2.1.23
  
  on a Dream Host server (I assume UNIX).  I am encountering the
  following
  
  problem:
  


Please see
.



Replies to Digest messages (both MIME
  and plain text) sometimes have
  
  line breaks stripped from them.  We have seen this so far with
  both a
  
  version of Microsoft Outlook and an email client program for
  an Android
  
  phone.  As far as I know, the digest messages themselves
  originally all
  
  look fine when sent from the listserv.
  
  
  Anyone know if there is anything I can do about this?
  


Use a different mail client that doesn't do this. Otherwse,
there's

nothing you can do to control what users mail clients do.



Bonus Question:  I do not have command
  prompt access -- only admin panel
  
  access (listserv software is implemented through Dream Host).
  Anything I
  
  can do from the admin panel?  What would I ask Dream Host to
  change?
  


There is no change to the digests themselves that would mitigate
this

issue without breaking the way the original digests render.


Further, people shouldn't be replying to a digest. For a MIME
format

digest, they should open the individual message and reply to
that. For

the plain digest, they should just copy/paste relevant context
from the

digest into a new post to the list. Of course, training list
members to

do that is probably not possible ...


  


  
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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-17 Thread Michael Reeder LCPC -- Hygeia Regular
Okay, upon reflection I think I figured out what happened here.  I 
replied to an existing thread but deleted the entirety of the message 
thread and changed the subject entirely.  I thought that started a new 
message thread but perhaps the list software registers that as a reply 
to an existing thread.  I organize my email client by date and not by 
thread so I would not see this.  Apologizes to all if this is the case.


I'm told by my list subscriber the following:

a. He thinks that the Digest message formatting is messed-up as it 
originally comes from the list, but he is not sure (reply messages might 
be messing up the formatting).


b. He is using iPhone and Outlook for Apple email clients.

c. He is also experiencing quote marks (") and apostrophes (') being 
turned into question marks (?) throughout the text of digest messages.


Is this mess a function of his Apple email clients, or a problem that 
rests with the Mailman list management software?


Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*

On 11/17/2020 9:21 PM, Michael Reeder LCPC -- Hygeia Regular wrote:
Mark -- I very much appreciate your answer below.  I'll work on the 
(nearly impossible) task of training users to respond to digests 
properly and also explain to people that the Mailman list mgmt 
software can't control formatting screw-ups by email client programs.


I agree with not hijacking threads...  What hijack?  Looks to me like 
I started a new topic.  Right??


Thanks,
Michael Reeder
mich...@hygeiacounseling.com


On 11/17/2020 2:32 PM, Mark Sapiro wrote:

On 11/16/20 10:36 PM, Michael Reeder LCPC -- Hygeia Regular wrote:

Hello All,


Please don't hijack threads. When you want to post a new topic, don't do
it by replying to another post, just compose a ney message to the list.



I am running a listserv which was recently moved to GNU Mailman 2.1.23
on a Dream Host server (I assume UNIX).  I am encountering the 
following

problem:


Please see .



Replies to Digest messages (both MIME and plain text) sometimes have
line breaks stripped from them.  We have seen this so far with both a
version of Microsoft Outlook and an email client program for an Android
phone.  As far as I know, the digest messages themselves originally all
look fine when sent from the listserv.

Anyone know if there is anything I can do about this?


Use a different mail client that doesn't do this. Otherwse, there's
nothing you can do to control what users mail clients do.


Bonus Question:  I do not have command prompt access -- only admin 
panel
access (listserv software is implemented through Dream Host). 
Anything I

can do from the admin panel?  What would I ask Dream Host to change?


There is no change to the digests themselves that would mitigate this
issue without breaking the way the original digests render.

Further, people shouldn't be replying to a digest. For a MIME format
digest, they should open the individual message and reply to that. For
the plain digest, they should just copy/paste relevant context from the
digest into a new post to the list. Of course, training list members to
do that is probably not possible ...



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[Mailman-Users] Removal of Line Breaks in Replies to Digest Messages

2020-11-17 Thread Michael Reeder LCPC -- Hygeia Regular

Hello All,

I am running a listserv which was recently moved to GNU Mailman 2.1.23 
on a Dream Host server (I assume UNIX).  I am encountering the following 
problem:


Replies to Digest messages (both MIME and plain text) sometimes have 
line breaks stripped from them.  We have seen this so far with both a 
version of Microsoft Outlook and an email client program for an Android 
phone.  As far as I know, the digest messages themselves originally all 
look fine when sent from the listserv.


Anyone know if there is anything I can do about this?

Bonus Question:  I do not have command prompt access -- only admin panel 
access (listserv software is implemented through Dream Host). Anything I 
can do from the admin panel?  What would I ask Dream Host to change?


Thanks,
Michael

*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-205-2419 / michael(at)hygeiacounseling.com*
*http://www.hygeiacounseling.com - main website.
*


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