Re: [MlMt] This list vs. Ticket website
FWIW, it blows me away that MM is the product of _one_ developer. Not to mention it's one of the best MUAs I've ever used. Kudos to you Benny; my money was clearly well spent! -Eric On 26 Feb 2018, at 8:14, Benny Kjær Nielsen wrote: On 25 Feb 2018, at 23:59, Bill Cole wrote: It happens. I think it is on the blurry edge of insanity for one person to try to maintain a robust commercial mail client but Benny manages it about as well as anyone could. I like to say that I know many programmers which could do a better job than me, but they are all very unlikely to actually *want* to do it :-) The fact that he's just one guy means that sometimes bug reports don't get rapid attention, or at least not rapid response. You'll notice that Benny has recently had a burst of responses to oldish queries here, so maybe he's back after a break of some sort... In this case, it was partly because I was refactoring major parts of the query system of MailMate and I wanted to finish that (MailMate was unstable during this process), but I do frequently simply stop answering emails for a few days whenever I'm focused on something specific. It's not really planned, it kind of just happens. -- Benny ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] This list vs. Ticket website
On 25 Feb 2018, at 23:59, Bill Cole wrote: It happens. I think it is on the blurry edge of insanity for one person to try to maintain a robust commercial mail client but Benny manages it about as well as anyone could. I like to say that I know many programmers which could do a better job than me, but they are all very unlikely to actually *want* to do it :-) The fact that he's just one guy means that sometimes bug reports don't get rapid attention, or at least not rapid response. You'll notice that Benny has recently had a burst of responses to oldish queries here, so maybe he's back after a break of some sort... In this case, it was partly because I was refactoring major parts of the query system of MailMate and I wanted to finish that (MailMate was unstable during this process), but I do frequently simply stop answering emails for a few days whenever I'm focused on something specific. It's not really planned, it kind of just happens. -- Benny ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] This list vs. Ticket website
On 25 Feb 2018, at 22:01, Eric Sharakan wrote: In general, is it best to report MM issues here on this list, or at https://freron.lighthouseapp.com/projects/58672-mailmate/tickets? The mailing list does appear to be where I some times reach “Inbox Zero” with respect to replying, but it doesn't mean that every issue is handled immediately. It might just end up on some todo list. The tickets do not always receive a reply, but I do read them all. I'd say the list is for issues which might have a general interest or that someone else than me is just as likely to be able to answer (it has 461 subscribers at the time of writing). The ticket system is better for specific issues for which it makes sense to have a “state” (reproduced, fixcommitted, etc.). But I don't care much which way an issue is reported (I also get a lot of private emails). It should be whatever the user is most comfortable using. Everything ends up in my Inbox anyways. One thing to note is that I don't like to do debugging on the list since most people wouldn't want to get every email in a ping-pong debugging effort on some issue :) I have a few tickets I submitted to the ticketing App about a month ago that have not gotten any attention. Hopefully I'll get to them soon. -- Benny ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
Re: [MlMt] This list vs. Ticket website
On 25 Feb 2018, at 16:01, Eric Sharakan wrote: In general, is it best to report MM issues here on this list, or at https://freron.lighthouseapp.com/projects/58672-mailmate/tickets? It depends on whether the issue is clearly a bug, if it's possibly a matter of configuration, or if it's maybe a bug that could be worked around with the right bit of configuration. Clear bugs like "It crashes every time I do X" should get reported on the buglist site. If it's an unexpected behavior or feature gap that a fellow user might have worked out a way around, that's not really a bug (probably) and asking here is likely to get more eyes (because as far as I know, only Benny can do anything about real bugs.) I have a few tickets I submitted to the ticketing App about a month ago that have not gotten any attention. It happens. I think it is on the blurry edge of insanity for one person to try to maintain a robust commercial mail client but Benny manages it about as well as anyone could. The fact that he's just one guy means that sometimes bug reports don't get rapid attention, or at least not rapid response. You'll notice that Benny has recently had a burst of responses to oldish queries here, so maybe he's back after a break of some sort... -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Currently Seeking Steady Work: https://linkedin.com/in/billcole ___ mailmate mailing list mailmate@lists.freron.com https://lists.freron.com/listinfo/mailmate
