Re: [mailop] Outlook - no blocks, but still not delivered

2018-01-23 Thread Daniele Duca 

Hi Javed,

we had a similar problem two weeks ago, it spontaneously and 
misteriously solved itself after a week without opening any ticket.


We mitigated during that week of issues by deploying a new MTA (in the 
same /24) and delivering mails to O365/Hotmail/Outlook through that new 
server.


Regards

Daniele Duca


On 22/01/2018 23:56, Javed Ali wrote:

Hi Michael,

Thanks for your quick response.

I've already requested escalations multiple times through the tickets 
and there's been no response after doing so. Our customer has also 
done the same through the ticket they've created. We've attempted to 
follow the formal channels for ~ 5 days but so far we're not having 
any luck.


The point of this list post was not solely to request an escalation, 
but to also seek advice from the industry to see if anyone else had 
experienced similar issues. I'd greatly appreciate any advice if 
others have experienced this issue before.


*Javed Ali*
Intergrid Group

On 23 January 2018 at 09:50, Michael Wise > wrote:


This mailinglist is not for Outlook issue escalations.

All such need to be handled thru the tickets you have already opened.

And I make a point of not having any visibility into said tickets
until when and IFF they are handed to me as escalations.

Any other way lies madness, sorry.

Aloha,

Michael.

-- 


*Michael J Wise*
MicrosoftCorporation| Spam Analysis

"Your Spam Specimen Has Been Processed."

Got the Junk Mail Reporting Tool
?

*From:* mailop [mailto:mailop-boun...@mailop.org
] *On Behalf Of *Javed Ali
*Sent:* Monday, January 22, 2018 2:37 PM
*To:* mailop@mailop.org 
*Subject:* [mailop] Outlook - no blocks, but still not delivered

Hi all,

Apologies for the list noise.

One of our IaaS customers is having issues with emails to Outlook.
Delivery logs (via WHM) show that emails are being delivered to
Outlook and accepted. There are no blacklist or block errors received.

However, emails are not being received in either the inbox or the
spam folder of the receiver. The issue is isolated to
Outlook/Hotmail recipients. These are legitimate corporate emails
- nothing spammy.

We have tried to use the formal support channels but we either get
template responses (there are no blocks; use SNDS and JMRP) or no
response at all. We already use SNDS and JMRP, neither show issues
for this IP.

Any assistance or advice would be greatly appreciated. If anyone
from Outlook is on-list, the ticket numbers are SRX1412590030ID
and SRX1412173041ID.

Cheers,

*Javed Ali*

Intergrid Group

Image removed by sender.




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Re: [mailop] Outlook - no blocks, but still not delivered

2018-01-22 Thread Benjamin BILLON 
Hi Javed,

Just so you know, we are experience similar issues these days.

Made me re-read some history 
https://www.mail-archive.com/mailop@mailop.org/msg01969.html

Cheers,
--
Benjamin BILLON

De : mailop [mailto:mailop-boun...@mailop.org] De la part de Javed Ali
Envoyé : mardi 23 janvier 2018 06:57
À : Michael Wise 
Cc : mailop@mailop.org
Objet : Re: [mailop] Outlook - no blocks, but still not delivered

Hi Michael,

Thanks for your quick response.

I've already requested escalations multiple times through the tickets and 
there's been no response after doing so. Our customer has also done the same 
through the ticket they've created. We've attempted to follow the formal 
channels for ~ 5 days but so far we're not having any luck.

The point of this list post was not solely to request an escalation, but to 
also seek advice from the industry to see if anyone else had experienced 
similar issues. I'd greatly appreciate any advice if others have experienced 
this issue before.

Javed Ali
Intergrid Group

On 23 January 2018 at 09:50, Michael Wise 
mailto:michael.w...@microsoft.com>> wrote:

This mailinglist is not for Outlook issue escalations.
All such need to be handled thru the tickets you have already opened.
And I make a point of not having any visibility into said tickets until when 
and IFF they are handed to me as escalations.

Any other way lies madness, sorry.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?

From: mailop 
[mailto:mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>] On Behalf 
Of Javed Ali
Sent: Monday, January 22, 2018 2:37 PM
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Outlook - no blocks, but still not delivered

Hi all,

Apologies for the list noise.

One of our IaaS customers is having issues with emails to Outlook. Delivery 
logs (via WHM) show that emails are being delivered to Outlook and accepted. 
There are no blacklist or block errors received.

However, emails are not being received in either the inbox or the spam folder 
of the receiver. The issue is isolated to Outlook/Hotmail recipients. These are 
legitimate corporate emails - nothing spammy.

We have tried to use the formal support channels but we either get template 
responses (there are no blocks; use SNDS and JMRP) or no response at all. We 
already use SNDS and JMRP, neither show issues for this IP.

Any assistance or advice would be greatly appreciated. If anyone from Outlook 
is on-list, the ticket numbers are SRX1412590030ID and SRX1412173041ID.

Cheers,

Javed Ali
Intergrid Group



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Re: [mailop] Outlook - no blocks, but still not delivered

2018-01-22 Thread Javed Ali 
Hi Michael,

Thanks for your quick response.

I've already requested escalations multiple times through the tickets and
there's been no response after doing so. Our customer has also done the
same through the ticket they've created. We've attempted to follow the
formal channels for ~ 5 days but so far we're not having any luck.

The point of this list post was not solely to request an escalation, but to
also seek advice from the industry to see if anyone else had experienced
similar issues. I'd greatly appreciate any advice if others have
experienced this issue before.

*Javed Ali*
Intergrid Group

On 23 January 2018 at 09:50, Michael Wise 
wrote:

>
>
> This mailinglist is not for Outlook issue escalations.
>
> All such need to be handled thru the tickets you have already opened.
>
> And I make a point of not having any visibility into said tickets until
> when and IFF they are handed to me as escalations.
>
>
>
> Any other way lies madness, sorry.
>
>
>
> Aloha,
>
> Michael.
>
> --
>
> *Michael J Wise*
> Microsoft Corporation| Spam Analysis
>
> "Your Spam Specimen Has Been Processed."
>
> Got the Junk Mail Reporting Tool
>  ?
>
>
>
> *From:* mailop [mailto:mailop-boun...@mailop.org] *On Behalf Of *Javed Ali
> *Sent:* Monday, January 22, 2018 2:37 PM
> *To:* mailop@mailop.org
> *Subject:* [mailop] Outlook - no blocks, but still not delivered
>
>
>
> Hi all,
>
>
>
> Apologies for the list noise.
>
>
>
> One of our IaaS customers is having issues with emails to Outlook.
> Delivery logs (via WHM) show that emails are being delivered to Outlook and
> accepted. There are no blacklist or block errors received.
>
>
>
> However, emails are not being received in either the inbox or the spam
> folder of the receiver. The issue is isolated to Outlook/Hotmail
> recipients. These are legitimate corporate emails - nothing spammy.
>
>
>
> We have tried to use the formal support channels but we either get
> template responses (there are no blocks; use SNDS and JMRP) or no response
> at all. We already use SNDS and JMRP, neither show issues for this IP.
>
>
>
> Any assistance or advice would be greatly appreciated. If anyone from
> Outlook is on-list, the ticket numbers are SRX1412590030ID and
> SRX1412173041ID.
>
>
>
> Cheers,
>
>
>
> *Javed Ali*
>
> Intergrid Group
>
> [image: Image removed by sender.]
>
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Re: [mailop] Outlook - no blocks, but still not delivered

2018-01-22 Thread Michael Wise via mailop 

This mailinglist is not for Outlook issue escalations.
All such need to be handled thru the tickets you have already opened.
And I make a point of not having any visibility into said tickets until when 
and IFF they are handed to me as escalations.

Any other way lies madness, sorry.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool ?

From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Javed Ali
Sent: Monday, January 22, 2018 2:37 PM
To: mailop@mailop.org
Subject: [mailop] Outlook - no blocks, but still not delivered

Hi all,

Apologies for the list noise.

One of our IaaS customers is having issues with emails to Outlook. Delivery 
logs (via WHM) show that emails are being delivered to Outlook and accepted. 
There are no blacklist or block errors received.

However, emails are not being received in either the inbox or the spam folder 
of the receiver. The issue is isolated to Outlook/Hotmail recipients. These are 
legitimate corporate emails - nothing spammy.

We have tried to use the formal support channels but we either get template 
responses (there are no blocks; use SNDS and JMRP) or no response at all. We 
already use SNDS and JMRP, neither show issues for this IP.

Any assistance or advice would be greatly appreciated. If anyone from Outlook 
is on-list, the ticket numbers are SRX1412590030ID and SRX1412173041ID.

Cheers,

Javed Ali
Intergrid Group

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