Re: [libreoffice-marketing] Advice Needed
Hi Graham and Ian, :-) Ah, that gives me a better understanding. Thanks for the explanations. Anthony, good luck with your venture. David Nelson -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/05/2010 06:42 PM, David Nelson wrote: > I think it's a pity that TDF isn't planning to work up a revenue stream like > paid technical support, in a Canonical style. That model requires a for-profit entity sitting in the wings, handing over money when needed. > would be interesting to know why, if someone wanted to take time out to > explain... 0.2 cents. A non-profit in the US is restricted in the amount, and type of revenue that is generated, without incurring a tax penalty. Essentially, all profit-generating activity has to be done at an arm's length. How long that arm has to be, depends upon the activity, the type of non-profit, and perhaps one or two other things. The rules for non-profits in other countries are different. So much so that what is legal there, might well not be legal in the united states, and vice versus. jonathon -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkzUnNQACgkQaC1raifmCuGEbQCfRdAXw/9DBJdEtaX0XmHdpSDI OIIAoJKpAb1h6WQ9MwcE04Ooe7rA3k4f =xFA+ -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
Le 2010-11-05 16:20, Anthony Papillion a écrit : -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 3:10 PM, Michel Gagnon wrote: Just for information, what kind of support do you offer to these customers? I am wondering what incentive there is for the small computer store to pay $25 per user for your service rather than simply download the official version from the website and install it by themselves. Regards, P.S. I am not getting into that business anyway. We're offering a lot of customer hand holding. For example, if a user is experiencing a crash, we'll help them diagnose it, and we'll help them with basic usage questions or problems. The incentive for the store is that they are not having to constantly field calls from customers who are used to MSO and aren't quite 'getting' LibO. On the enterprise side, not associated with this store, we offer training, consulting, conversion assistance, and deployment. We've only offered both of those services to OOo users in the past. But, like I said, we're going to be deploying our LibO program next week. Anthony Thanks -- Michel Gagnon Montréal (Québec, Canada) -- http://mgagnon.net -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Sat, 2010-11-06 at 09:19 +1300, Graham Lauder wrote: > On Saturday 06 Nov 2010 07:42:48 David Nelson wrote: > > Hi, :-) > > > > > > I think it's a pity that TDF isn't planning to work up a revenue > > stream like paid technical support, in a Canonical style... I would > > have imagined it could maybe win over more enterprise users, notably, > > and could help finance the costs of running the project (which > > voluntary contributions are currently not meeting, apparently). It > > would be interesting to know why, if someone wanted to take time out > > to explain... 0.2 cents. > > > > Simple business, TDF is a non profit. If it invoices for services it becomes > a profit making enterprise Not if it demonstrates that all income is used up in operational costs and it does not therefore make a profit. That might of course be different in different countries. In the UK not for profits don't get tax breaks on donations, but charities do. I think charities can still earn income though as long as they spend it all on their targeted sector. eg AQA is an exempted charity in England and charges schools for exam certification it turns over about 200 million dollars a year but has to spend any profits on education. If a citizen made an donation to AQA the Tax system would add an extra 20%. So being a charity mainly has a benefit if people make donations. If they don't, being a not for profit is just as good. > which then opens a whole pile of tax issues and > other legal compliances in a number of jurisdictions. > > Also to establish a world wide support network would cost money that the > foundation doesn't have. However local enterprises building business off the > back of the foundation's products and then contributing a small percentage of > profit as a donation is a business model that can grow worldwide Moodle uses that sort of model. Moodle partners pay a small amount back to the centre from their earning for the use of the Moodle logo and the partner title on their web sites. Moodle restricts the number of partners to ensure there is some real value in being an official partner. -- Ian Ofqual Accredited IT Qualifications A new approach to assessment for learning www.theINGOTs.org - 01827 305940 You have received this email from the following company: The Learning Machine Limited, Reg Office, 36 Ashby Road, Tamworth, Staffordshire, B79 8AQ. Reg No: 05560797, Registered in England and Wales. -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Saturday 06 Nov 2010 07:42:48 David Nelson wrote: > Hi, :-) > > > I think it's a pity that TDF isn't planning to work up a revenue > stream like paid technical support, in a Canonical style... I would > have imagined it could maybe win over more enterprise users, notably, > and could help finance the costs of running the project (which > voluntary contributions are currently not meeting, apparently). It > would be interesting to know why, if someone wanted to take time out > to explain... 0.2 cents. > Simple business, TDF is a non profit. If it invoices for services it becomes a profit making enterprise which then opens a whole pile of tax issues and other legal compliances in a number of jurisdictions. Also to establish a world wide support network would cost money that the foundation doesn't have. However local enterprises building business off the back of the foundation's products and then contributing a small percentage of profit as a donation is a business model that can grow worldwide GL -- Graham Lauder, OpenOffice.org MarCon (Marketing Contact) NZ http://marketing.openoffice.org/contacts.html OpenOffice.org Migration and training Consultant. INGOTs Assessor Trainer (International Grades in Open Technologies) www.theingots.org -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 3:10 PM, Michel Gagnon wrote: > > Just for information, what kind of support do you offer to these > customers? I am wondering what incentive there is for the small computer > store to pay $25 per user for your service rather than simply download > the official version from the website and install it by themselves. > > Regards, > > P.S. I am not getting into that business anyway. We're offering a lot of customer hand holding. For example, if a user is experiencing a crash, we'll help them diagnose it, and we'll help them with basic usage questions or problems. The incentive for the store is that they are not having to constantly field calls from customers who are used to MSO and aren't quite 'getting' LibO. On the enterprise side, not associated with this store, we offer training, consulting, conversion assistance, and deployment. We've only offered both of those services to OOo users in the past. But, like I said, we're going to be deploying our LibO program next week. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRm8YeUq9QAeLbkAQLlfxAAnXiWTZLOoTLQhej9wmjJYj+OncMu3Ffd LG97AJM31MCJTERWvt2vtcmrajZOF5hgjol26LLpyW+yK+SmOBykL2hR+urBSH1y mpA7/wBIxAM2mzbeBQBX847JepYL/ReRN1anPjoKGNCoAQfQcFfQ1jknDqFhzxlm pchmFxO8wBfg5IpG3WF63Uu0qn1fnbEUUWuUhU/0lVSU/n42EU1qspHYHi8jnMDn Va4XhEFR/MeloD1/nK5X26RPbsj/QFwYzYpkdiogRjJQkM8m8GR9Va6f1ibcK81i VblYeNiA7f39q48eVlTcqhEhpB0c1LKnmT6ASzaStrIiMa5mstRm5jS0Yhmq+2K8 4lF+fH1KBZa+2j01LCRH89SFlhXK00vkVnVBPQkUwp/bD4m64ki8M97eRD/em3H2 DCIKQJXDrpKltjJN40h6k/iePz926NVzCfIV17aGhHKpn/2CvK6Ny3s0JtERYEJp ePguaFtOzrsYz3fx+TZxzR5XJd84184ppWrD67QfFM/jJLbZ98wIybONd6GtGhLf 8byXSiTBH3aTqrPTjrmuRPg7NKN4YIolZsUGkS9Ksz8QkiwzYD+y9vRBSyslk2MH lbCOcaeYjG7RkDiLSpEytgy54TK8OcVbbV4wiYXVqav7L1M9Ifta2E7yCVdUosqg EDEAwS2g5Ow= =P98S -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
Le 2010-11-05 13:50, Anthony Papillion a écrit : -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello Everyone, A few days ago, I wrote about a small computer store here in my town that was thinking about offering LibO instead of MSO to customers who buy new computers from them. I met with the owner and we've worked out a deal that I think is fair: 1. The store will install LibO on new computers it sells to their customers. They will pay us $25 per users for support. 2. We will provide support and a mirror where users can download the source code to LibO (or we might just point them to the main LibO repository). While the store would not tell me what they were paying per copy of MSO, from the reaction of the owner when I said $25, it must have been substantial. We're meeting again on Monday to sign papers to finish the deal. Is there anything specific (requirements from TDF, etc) that I need to know or cover before we do? Thanks, Anthony United States Just for information, what kind of support do you offer to these customers? I am wondering what incentive there is for the small computer store to pay $25 per user for your service rather than simply download the official version from the website and install it by themselves. Regards, P.S. I am not getting into that business anyway. -- Michel Gagnon Montréal (Québec, Canada) -- http://mgagnon.net -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: RE : Re: [libreoffice-marketing] Advice Needed
On Fri Nov 05 2010 11:42:48 GMT-0700 (PDT) David Nelson wrote: Hi, :-) I think it's a pity that TDF isn't planning to work up a revenue stream like paid technical support, in a Canonical style... I would have imagined it could maybe win over more enterprise users, notably, and could help finance the costs of running the project (which voluntary contributions are currently not meeting, apparently). It would be interesting to know why, if someone wanted to take time out to explain... 0.2 cents. David Nelson Actually I like the idea that Anthony has. We need more of this type support. Small local offices/shops to provide the paid support could be very helpful, like having a friend or family there to help. My 2 cents. Andy -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: RE : Re: [libreoffice-marketing] Advice Needed
Hi, :-) I think it's a pity that TDF isn't planning to work up a revenue stream like paid technical support, in a Canonical style... I would have imagined it could maybe win over more enterprise users, notably, and could help finance the costs of running the project (which voluntary contributions are currently not meeting, apparently). It would be interesting to know why, if someone wanted to take time out to explain... 0.2 cents. David Nelson -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
RE : Re: [libreoffice-marketing] Advice Needed
Yup. Then I guess we need to keep our fingers crossed for you Anthony ! ;-) Charles. Le 5 nov. 2010, 7:09 PM, "drew" a écrit : On Fri, 2010-11-05 at 18:04 +, Andy Loughran wrote: > I took it as being Anthony own organisatio... Seems you where correct - well IMO that's good news.. Drew -- E-mail to marketing+h...@libreoffice.orgfor instructions on how to unsubscribe List archives ... -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 1:10 PM, drew wrote: > No forgive me - I didn't realize you really where setting up a > commercial support through your organization ..I think that's great. Ahh, the joys of mailing list communications lol. Sorry if I wasn't clear. Yep, support will be us. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRJ6IeUq9QAeLbkAQIF5hAAptEkbgYXdd3q4xEXcMM1N3L8pXWZZ7J3 cG7qPx1qUvVXYtB6L89JTm27zIPel5gBVs76lZLvQRn0pahnRDYa+vQK9e1hQBdx Vnao2Tj0F2eFUpqqf8YmK7WG8MMpi8qqT/GZlg1sO0rms40Lq4UT5KCYhWpR5sAz FsTXgxEC4ohWoxs8EujA2zOk1V4Pj1NDFq/cnzTnNwuf9yJB6gbBPbphJydrEytb IsVyItqPRWtFy4ZfWey5+ESjXL31Hg+kTbZrAm1KUVz/P/qQZamHkcuWPcYFRKjZ IMLKKuH+RD5eC1BVHugi/soz+rGWe5XS+zS+kOIB5pTC63CMPIQz5wmWEFNXVG8Q S4ECOfjgYJFkq8b5svzBTzjE+tXf3POQ85rsWBbDaMMtFGOYVsI6LB/SYPbwLS9Y G1x8FgWaB3jW9hLs1Z+hjEfDD3qpAjqRSs9G+tGrLUisqIvgOyATo6udxvICZaiB 42VlUToUCHWOmL3bDIM05916vOIeP8RYuKOjm/rWoMC4nawx/f3DAMFzR0rMykr6 eZ3wbHZYDmt6LSA/jmtHbfzOP/i84GR4Jc072re68W5Ep/prJ2MixefPAiqDwCiJ fF5LrC6UtB2qkzeeGIuFua7lK82GZsLNeM0Tr3MI/qlfcCLpRBOrjGHGBHoTy1jX mjtxa+aecbs= =2XOG -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 1:06 PM, drew wrote: > For support the currently gives out the OO.o web links, they also > include these on their web site - when they move to LibreOffice they > will simply change those links to the TDF/LibreOffice appropriate Totally understood, Drew and I know a few people around our area that do something similar with other open source products. But we're wanting to offer a slightly higher level of support than web forums. We want someone users can call for support or submit a ticket that will be answered within a guaranteed amount of time. Web forums are fantastic and they are where I get most of my support for software. But new users often want a bit more. Nothing is more frustrating than being in the middle of something important and something doesn't work, forcing you to go post on a forum and sometimes waiting hours for a response. Additionally, business users want an organization behind their software. At least here in the US, most do. They are very nervous about a vendor telling them 'if you help, hit the web'. Thanks for the input though! All options are definitely welcomed and being considered. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRJqoeUq9QAeLbkAQJlxhAAq3WObUSUFxc79B7dyEUivT0ZcEXJCOhB a7bHj3Zj7KV8gBe4mz3NUDMXFZwUKPkFd8EZtSA68HyjOuVQ9+Sz5Zo1GbVzDYav vCDA7XUFAHBhO1qF0ux3URMXeG1vG6TBJqtdpWKkB3ORw+e+mKZau5QBvmi2F/6R k7IyQtxcjLieEHVPQUlEWNMVJ4jBMJd12TSyvxvObff0Pe39wz8gUFhtuasbTP4H 3vdVTyZjiWGwncVX+S8XCiUezJ/cBghCNvrRKvoYCc31a3xS8n1uVXfnjZrIv8a4 YwFgCulkNPKwEi50c/47fae4XnXmLc6pl7y+fU6UKJOMk7CL4C8uSLtrzyvt2otB et52PskI10h0sZzDgXFnY5QZnpHzAdEawUeLfDGgcUcy8tuVsUwWQ0A9lcpBGOBr 2RZfrfgOdd95zGar56KN2DCCp764ihsGVKTuQzoNU8Uc/DlOY8qd9M7qXF8wcvlC ZUjX+VMO12moMpR2m2UybWGpYOjyIb+JZdpemzpEHSARDnXldX1K2XrmEDuia2Yj YniIj8VYk8Dw1F2Rq+2yi9HFYQrImMqML8i8TIhgHurLcDo+8cOmwAEfJiTcSLEG 23WNoYLr8r46WvTovzxQft0+5iR6HIEiH/x80TT2V4okqrwfwHoMG4IMS4Nkqyr8 /wZDVhTl6SE= =WWVZ -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Fri, 2010-11-05 at 13:09 -0500, Anthony Papillion wrote: > Forgive my ignorance, but why wouldn't it be appropriate? TDF has a > usable product and people are downloading and using it. Why is > offering > commercial support not appropriate? No forgive me - I didn't realize you really where setting up a commercial support through your organization ..I think that's great. Drew -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 1:04 PM, Andy Loughran wrote: > I took it as being Anthony own organisation that provides the support. The > one in his email signtature. Is this the case Anthony? That's right, Andy. We offer support within our area for a number of open source products as well as develop around them. So, right, we're not looking for 'official' LibO support as I know that would be WAY premature. We're providing support to their users. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRInIeUq9QAeLbkAQJjmw/7BWUuideZDw0LzYhkBbcNxonXeenbfBqT 255ZRR/ZIWmqd0TITfBO3D4KhtM7f2YPTNhqKNEmHO6zLLo+ane9mxwdXZGSpYri na5F6u3bIIt/8qjgvJVcLV0xwk5JozqqgWIzPwY42LkRj8wnRTjZMH8Mn6lWPtoJ 8CgcZ8LIsDctEJrrbHwcXJ/7APOtGr/W1pbtoP8qSZKXNzBzP/FHgMod0yOSnYV3 d+fTAvVX63s8p7YYHZy0kgOPg1OFyejwAHUb419XwQXMsfzig2dm6uHD0epQKMO/ GZr8tzqpDpP1Lwmfw5Y/vZIh+gRHbAcR2gQTt7sO/v5IJmGTa5TMnzVT6b5BVcR1 kbXxcFPkGudfpoqWHMoDxXhJSgS859Ue4D4S0CvCJRt2pKiSN1fZjAScm3Fq6G/T mtdNA6RXeD9ZnsVfNIowum2uTd737Wtqe8e7Bym+pC5JmXXOQq/k6Sr2ikXMHfrV 7u0pM/PwAu7nSUMW+Hs6a9rExadjOai4kpVf7Y43mycfS/mK43C7BJTy+2ZCwUAz Q4sPis41kFWbg34hfDDjJjc2OGc69qLdu25s9t0R395T3YqTG2JIxwPbpLVZ7o/D 2eXUa5z/iaeayqUh9GaJWltsI9mHVebOW7WcBnZn0ASIyEQzcQIlxStFyamUWpjz g6SL4SnAh+A= =SuCO -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 1:00 PM, drew wrote: >> Anthony, you are going someplace that is not appropriate at this point, >> if it every will be is not even clear. > >> Are you setting up a LibreOffice support organization, I don't think so >> - TDF isn't doing so either, unless I really missed something major. > >> Support here, for now and a long time to come I would guess, it is just >> other users answers questions via mailing lists - and some private web >> forums. Hi Drew, Forgive my ignorance, but why wouldn't it be appropriate? TDF has a usable product and people are downloading and using it. Why is offering commercial support not appropriate? Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRISIeUq9QAeLbkAQJsDxAAkqQTmPG/FUB72aC0qwJbTgSoRDhc22bM MIr+joSx1O2GqeBlC4GyASHJxcP3SG65avGzhlMDRnsJFyWhM8Dx6nqV2AQL+Yix 0pS/IyxBYuPAe2eJP6V/tqrpVylpF3gkq6bwCL3MG8jgEw/71oG0yuD8y3TwJWs5 UJzeix+ZrsOsQf//koMHdcdASJex0NQtLglF9gUHrTM48QWziZOa5yKOzPWLRDCS /zqMRYiSAoul/gtffvHMBRrfK2niGOxscpdFPbQXcxbvzisZJfuG3GaErprQU0cV vERI38wYP0AWblNHpE6wPyllwgqcT0+1Aif9PyRvFh4ft2KkUXdCcmIPR0VY4tS9 oCoXnVVDZMCdajGzqlP5ic1m3xlv7NyISRHXIdKK74TEl+QPu2X9GX6SD0BmPdFJ Wwd/29RjiMbm+6aYOs74pAOai7z42+ejXneDzWSqZaP3OrvTmaeshvBIm5DgOJb0 XKbEQnjitNIhbdp3QRpz/i5aADCZA5Z2T+LFOxavW63QjBGDxqcx1Q6T0RHJRjCf EW6qSCp4PZKa2rIG8wmOUWPQZ4qHF2p5IQiQyMNUDRQD4pl4BWcog/MZpqIq5lcp YlS3EV66eHYTCYa6f+hgCVwFMQtUdyDu8FoCSiCBp1ERJbnFKXMSFlEYAn+H8kO4 bihmD1KAXww= =WiJ/ -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Fri, 2010-11-05 at 18:04 +, Andy Loughran wrote: > I took it as being Anthony own organisation that provides the support. Seems you where correct - well IMO that's good news.. Drew -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: RE : [libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11/5/2010 12:59 PM, Charles-H. Schulz wrote: > Anthony, > > Thank you for doing all this. There's a big problem though: we don't intend > to provide support for libo, other than community based and free support. If > you wiqh paid support, you can ask companies such as Novell. But there are > others Hi Charles, No worries, my company (Advanced Data Concepts) will provide the support. We already offer support and training for OOo and we're ramping up a program for LibO set to go live next week. Anthony - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRH24eUq9QAeLbkAQILuxAA0nC7Bin1FR/frU7I8m5xSXvUxmJrJ++p 6u+wFQz39jbMPdA2jj1vjtuXz/KJI/o7m8nAHcKNDYASXi/MBTvuFuIgrK4hcMDN hFf8lXzG5uB35e73/E0+pC8SO6TLaburIwUkTcy5JQugO4cA6C6r5U924RxVoNfX EedTDvHh0Et5RIID/UdFQzmsvV1OYS/hk3KhgrTVMrvdCWp4+XsIu3ZvwT5fJ8D5 EMADhsstYeaOYy5L3Uf0HKM9cjpv13dqMiNc8QpjFUUAo99c5Er9142Pcugsdlv0 EwSJU+JMv6Hlei5AqxeIJo6fus7LZkj79Xg/jbjxKyOlof6salgfvNGngMDvjH8k 22xO8ArrgsLzEyq8Qepy+HLq/9vCXg4d70+zGRS6FNTejavpffHhVcu7pKBmBZfA BgKWQ7uqdWfyfVmqUBL5S9hVkiS/cnGwr3r7efG7B+BJ54fSuY4jZeN+ctbvBioF WnbzMLiyCUfvYN7/bcN7GtKABGPkWdzwGJIZbeQXiclYB6T/uAhbxAiVzy8GVc+M 4nWUZklfdzrHfo12zBrjPOYRwaqMIc0pIRWAFJCbAY8gjIOyYRkbFaoOmqzSxooh 6xo0cxmlNe4cn+58noUnij53mhVl5xVo4gyQ4zs/k/ic8oht46kqIS2QMbQjx1qZ YhSV/JWZT9A= =SfRF -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Fri, 2010-11-05 at 12:50 -0500, Anthony Papillion wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Hello Everyone, > > A few days ago, I wrote about a small computer store here in my town > that was thinking about offering LibO instead of MSO to customers who > buy new computers from them. I met with the owner and we've worked out > a deal that I think is fair: > I thought I'd pass on what the dealers here do. Of the three independent shops in town 2 are pretty much MS shops - one emphasis Linux and installs OO.o for PC's that go out with Windows. There is nothing for anyone to pay for that - the owner of the shop that installs OO.o, is already looking at switching to LibreOffice, but not until we go stable with the 3.3 release. For support the currently gives out the OO.o web links, they also include these on their web site - when they move to LibreOffice they will simply change those links to the TDF/LibreOffice appropriate links/sites. Drew -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
I took it as being Anthony own organisation that provides the support. The one in his email signtature. Is this the case Anthony? On 5 Nov 2010 18:01, "drew" wrote: On Fri, 2010-11-05 at 12:50 -0500, Anthony Papillion wrote: > -BEGIN PGP SIGNED MESSAGE- > H... Anthony, you are going someplace that is not appropriate at this point, if it every will be is not even clear. Are you setting up a LibreOffice support organization, I don't think so - TDF isn't doing so either, unless I really missed something major. Support here, for now and a long time to come I would guess, it is just other users answers questions via mailing lists - and some private web forums. > > Thanks, > Anthony > United States > > > - -- > Anthony Papillion > Advanced Data Concepts ... -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
Re: [libreoffice-marketing] Advice Needed
On Fri, 2010-11-05 at 12:50 -0500, Anthony Papillion wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Hello Everyone, > > A few days ago, I wrote about a small computer store here in my town > that was thinking about offering LibO instead of MSO to customers who > buy new computers from them. I met with the owner and we've worked out > a deal that I think is fair: > > 1. The store will install LibO on new computers it sells to their > customers. They will pay us $25 per users for support. > > 2. We will provide support and a mirror where users can download the > source code to LibO (or we might just point them to the main LibO > repository). > > While the store would not tell me what they were paying per copy of MSO, > from the reaction of the owner when I said $25, it must have been > substantial. > > We're meeting again on Monday to sign papers to finish the deal. Is > there anything specific (requirements from TDF, etc) that I need to know > or cover before we do? Anthony, you are going someplace that is not appropriate at this point, if it every will be is not even clear. Are you setting up a LibreOffice support organization, I don't think so - TDF isn't doing so either, unless I really missed something major. Support here, for now and a long time to come I would guess, it is just other users answers questions via mailing lists - and some private web forums. > > Thanks, > Anthony > United States > > > - -- > Anthony Papillion > Advanced Data Concepts > Remote Technical Support and Software Development > > Office: (918) 919-4624 > Mobile: (918) 320-9968 > > -BEGIN PGP SIGNATURE- > Version: GnuPG v1.4.7 (MingW32) > > iQIVAwUBTNRD54eUq9QAeLbkAQIhhBAAgbFL64glPBOeY8J5gVt9IAn3Kqj7X+hc > 57IY8U8rHYCzgQMcj0niHanfKA5C6j+HzGvJF8qUFcj1bdMPQjEhx53F1xTLjVu9 > AAxFlRcQoSFamGw5owC62CeiBjPAgULbAoj+YHFR0v/1/n6Uoy0+yaCNkvg7YaM7 > abGcmvqiBM7OvmL4GCcpxPbAqRqHIG/v+igaNphlNiJHmYKjTRpucFrXmOfdfUTP > jHYCJoAZFv1dY87tmTJ0b1hsjvcZAwXqSOxzAL4JW0MKYV2jP5nz6xWUtD+yQ1P0 > whZBT76epEAqk3PSfJWJmyK3wbq2TP1A5HPaXerDHs7hnG/UGJ6m6Owf3etGpPAt > nX3bcAEkY1RN+5Sy38tzznuHV9KL398x/RSxJp1RcsZMlZg7U4MJnqqlxNK0GCRy > /hleevy6sgVuR3MVERTvJrVDj/GCCCN7/C/ncrLcySOMRmx/7jK3aN1gEPArkf7c > z1nhcdhZx3UyWJxxoC886UP/GuYv/HvuoSLuQesOfym4T7ZcrQJQGALMgfw1LqGq > 0D9TcgyV8lb3RH1oIIa74e0690drex7FBtQsGOQC0hGCOTyfJM07Dlf+X84uPFN0 > FL7EY2KQj9PhAlr4zqSImqmZ6LZBN+R1j/MtSTB1/9ER9rsnfC1OSsi61FcU/7Qj > c1TOPSCqNFk= > =BpuJ > -END PGP SIGNATURE- > -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
RE : [libreoffice-marketing] Advice Needed
Anthony, Thank you for doing all this. There's a big problem though: we don't intend to provide support for libo, other than community based and free support. If you wiqh paid support, you can ask companies such as Novell. But there are others Best, Charles. Le 5 nov. 2010, 6:50 PM, "Anthony Papillion" a écrit : -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello Everyone, A few days ago, I wrote about a small computer store here in my town that was thinking about offering LibO instead of MSO to customers who buy new computers from them. I met with the owner and we've worked out a deal that I think is fair: 1. The store will install LibO on new computers it sells to their customers. They will pay us $25 per users for support. 2. We will provide support and a mirror where users can download the source code to LibO (or we might just point them to the main LibO repository). While the store would not tell me what they were paying per copy of MSO, from the reaction of the owner when I said $25, it must have been substantial. We're meeting again on Monday to sign papers to finish the deal. Is there anything specific (requirements from TDF, etc) that I need to know or cover before we do? Thanks, Anthony United States - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRD54eUq9QAeLbkAQIhhBAAgbFL64glPBOeY8J5gVt9IAn3Kqj7X+hc 57IY8U8rHYCzgQMcj0niHanfKA5C6j+HzGvJF8qUFcj1bdMPQjEhx53F1xTLjVu9 AAxFlRcQoSFamGw5owC62CeiBjPAgULbAoj+YHFR0v/1/n6Uoy0+yaCNkvg7YaM7 abGcmvqiBM7OvmL4GCcpxPbAqRqHIG/v+igaNphlNiJHmYKjTRpucFrXmOfdfUTP jHYCJoAZFv1dY87tmTJ0b1hsjvcZAwXqSOxzAL4JW0MKYV2jP5nz6xWUtD+yQ1P0 whZBT76epEAqk3PSfJWJmyK3wbq2TP1A5HPaXerDHs7hnG/UGJ6m6Owf3etGpPAt nX3bcAEkY1RN+5Sy38tzznuHV9KL398x/RSxJp1RcsZMlZg7U4MJnqqlxNK0GCRy /hleevy6sgVuR3MVERTvJrVDj/GCCCN7/C/ncrLcySOMRmx/7jK3aN1gEPArkf7c z1nhcdhZx3UyWJxxoC886UP/GuYv/HvuoSLuQesOfym4T7ZcrQJQGALMgfw1LqGq 0D9TcgyV8lb3RH1oIIa74e0690drex7FBtQsGOQC0hGCOTyfJM07Dlf+X84uPFN0 FL7EY2KQj9PhAlr4zqSImqmZ6LZBN+R1j/MtSTB1/9ER9rsnfC1OSsi61FcU/7Qj c1TOPSCqNFk= =BpuJ -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted
[libreoffice-marketing] Advice Needed
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello Everyone, A few days ago, I wrote about a small computer store here in my town that was thinking about offering LibO instead of MSO to customers who buy new computers from them. I met with the owner and we've worked out a deal that I think is fair: 1. The store will install LibO on new computers it sells to their customers. They will pay us $25 per users for support. 2. We will provide support and a mirror where users can download the source code to LibO (or we might just point them to the main LibO repository). While the store would not tell me what they were paying per copy of MSO, from the reaction of the owner when I said $25, it must have been substantial. We're meeting again on Monday to sign papers to finish the deal. Is there anything specific (requirements from TDF, etc) that I need to know or cover before we do? Thanks, Anthony United States - -- Anthony Papillion Advanced Data Concepts Remote Technical Support and Software Development Office: (918) 919-4624 Mobile: (918) 320-9968 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iQIVAwUBTNRD54eUq9QAeLbkAQIhhBAAgbFL64glPBOeY8J5gVt9IAn3Kqj7X+hc 57IY8U8rHYCzgQMcj0niHanfKA5C6j+HzGvJF8qUFcj1bdMPQjEhx53F1xTLjVu9 AAxFlRcQoSFamGw5owC62CeiBjPAgULbAoj+YHFR0v/1/n6Uoy0+yaCNkvg7YaM7 abGcmvqiBM7OvmL4GCcpxPbAqRqHIG/v+igaNphlNiJHmYKjTRpucFrXmOfdfUTP jHYCJoAZFv1dY87tmTJ0b1hsjvcZAwXqSOxzAL4JW0MKYV2jP5nz6xWUtD+yQ1P0 whZBT76epEAqk3PSfJWJmyK3wbq2TP1A5HPaXerDHs7hnG/UGJ6m6Owf3etGpPAt nX3bcAEkY1RN+5Sy38tzznuHV9KL398x/RSxJp1RcsZMlZg7U4MJnqqlxNK0GCRy /hleevy6sgVuR3MVERTvJrVDj/GCCCN7/C/ncrLcySOMRmx/7jK3aN1gEPArkf7c z1nhcdhZx3UyWJxxoC886UP/GuYv/HvuoSLuQesOfym4T7ZcrQJQGALMgfw1LqGq 0D9TcgyV8lb3RH1oIIa74e0690drex7FBtQsGOQC0hGCOTyfJM07Dlf+X84uPFN0 FL7EY2KQj9PhAlr4zqSImqmZ6LZBN+R1j/MtSTB1/9ER9rsnfC1OSsi61FcU/7Qj c1TOPSCqNFk= =BpuJ -END PGP SIGNATURE- -- E-mail to marketing+h...@libreoffice.org for instructions on how to unsubscribe List archives are available at http://www.libreoffice.org/lists/marketing/ All messages you send to this list will be publicly archived and cannot be deleted