[MCN-L] Job Opportunity - Application Support Specialist - The Shed - New York, NY

[Marisol Moreno]

About The Shed

Opening April 5, 2019, where the High Line meets Hudson Yards on
Manhattan's west side, The Shed commissions original works of art, across
all disciplines, for all audiences. From hip hop to classical music,
painting and sculpture to literature, film to theater and dance, The Shed
will bring together leading and emerging artists and thinkers from all
disciplines under one roof. The building—a remarkable movable structure
designed by Diller Scofidio + Renfro, Lead Architect, and Rockwell Group,
Collaborating Architect—physically transforms to support artists' most
ambitious ideas. Committed to nurturing artistic invention and bringing
creative experiences to the broadest possible audiences, The Shed, led by
Artistic Director and CEO Alex Poots, is a 21st-century space of and for
New York City.



About the Position

The Tessitura Application Support Specialist reports to the Technology
Systems Manager, and provides primary support for the staff’s usage of
Tessitura, which is The Shed’s Customer Relationship Management (CRM)
system. This support ensures that that The Shed maximizes its use of
Tessitura for ticketing, fundraising, and civic outreach efforts, and that
Tessitura performs reliably and as expected on a daily basis. The
Application Support Specialist facilitates relationships with key CRM users
within each business unit, acts as the primary support person for all
Tessitura application questions, understands standard Tessitura data
retrieval and input processes, and serves as a resource for the
dashboarding capabilities of Tessitura Analytics. This individual provides
guidance to Shed staff on matching new and existing business processes with
appropriate features of the CRM, while adhering to proper data governance
and to Tessitura’s best practices. The Application Support Specialist also
has extensive knowledge of the data structures in Tessitura that are the
foundation for ticketing and fundraising, such as campaigns, funds,
seasons, production elements, etc., and understands how these basic
structures relate to one another in terms of system configuration and
reporting. This position is responsible for all aspects of internal
Tessitura training, including new user onboarding and updating staff
knowledge when new Tessitura features and versions are released.



Additionally, the Tessitura Application Support Specialist works closely
with the

Technology Systems Manager in shepherding all Tessitura version upgrades
through the planning, installation and testing phases. Aside from the
Tessitura CRM, this position has secondary responsibilities of supporting
other enterprise and department-specific applications that are the systems
of record for venue scheduling, accounting and retail sales. Support of
these applications may relate to the integration of these systems with
Tessitura, or to the stand-alone development of training, documentation,
reports, business rules and processes necessary to operate these systems
efficiently.



Key responsibilities include, but are not limited to

— Providing outstanding Tessitura support, training, and communication to
all application users

— Responding to all Tessitura support tickets logged to the application
support help desk queue

— Leading regular meetings with the Tessitura core user group

— Providing ongoing daily database management and monitoring to ensure data
integrity

— Developing and implementing training procedures to onboard new users
quickly and effectively

— Assisting the Technology Systems Manager in establishing, documenting,
and implementing policies and procedures relevant to organizational use of
Tessitura

— Improving procedures and processes to ensure accuracy of data entry and
data hygiene

— Providing technical expertise and strategy to Marketing and Development
staff in the design and execution of lists and extractions



*Secondary Responsibilities*

— Supporting configuration, training, and reporting for the Artifax venue
scheduling software, the Shopify retail point-of-sale system, and the Sage
Intacct accounting system

— Documenting, troubleshooting, and improving Tessitura system integrations
with Artifax, Shopify, and Intacct

— Assisting the Technology Systems Manager in establishing, documenting,
and implementing policies and procedures relevant to organizational use of
Artifax, Shopify, and Intacct



Qualifications and Qualities

— Three or more years of extensive experience with Tessitura, preferably in
a system administrator role, including ticketing, fundraising, and general
system configuration and usage

— Strong verbal, written, and interpersonal communication skills

— Ability to manage multiple tasks, prioritize work and meet tight deadlines

— Ability to work collaboratively with staff across the organization and
within different functions

— Basic understanding of SQL query writing - knowledge of SQL Server
Reporting Services is a plus

— Experience administering Tessitura in an e-commerce envi

[MCN-L] You have 5 more days to submit proposals for MCN 2019

[Eric Longo]

You have 5 more days to submit proposals for MCN 2019.

Act today or plan some time over the weekend to work on your submission
proposals.

https://conference.mcn.edu/2019/proposals.cfm

-
Eric Longo
Executive Director
MCN  (Museum Computer Network)

toll free: +1-888-211-1477 x801
mobile: +1-917-822-7343
e...@mcn.edu

Click here  to schedule a time to meet.
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[MCN-L] Apply to volunteer for MCN 2019 by April 30!

[Eric Longo]

You have 5 more days to apply to volunteer for MCN 2019.

Act today or plan some time over the weekend to submit an application.

https://conference.mcn.edu/2019/volunteerapplication.cfm

-
Eric Longo
Executive Director
MCN  (Museum Computer Network)

toll free: +1-888-211-1477 x801
mobile: +1-917-822-7343
e...@mcn.edu

Click here  to schedule a time to meet.
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[MCN-L] Apply for a scholarship for MCN 2019 by April 30!

[Eric Longo]

You have 5 more days to apply for a scholarship to attend MCN 2019.

Act today or plan some time over the weekend to submit an application.

https://conference.mcn.edu/2019/scholarshipapplication.cfm

-
Eric Longo
Executive Director
MCN  (Museum Computer Network)

toll free: +1-888-211-1477 x801
mobile: +1-917-822-7343
e...@mcn.edu

Click here  to schedule a time to meet.
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You are currently subscribed to mcn-l, the listserv of the Museum Computer 
Network (http://www.mcn.edu)

To post to this list, send messages to: mcn-l@mcn.edu

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The MCN-L archives can be found at:
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[MCN-L] Help us create best practices for beta testing/prototyping!

[Kate Meyers Emery]

Over the half year, we (Tracy Stuber, Kress Fellow and PhD Candidate at
University of Rochester and Dr. Kate Meyers Emery, Manager of Digital
Engagement at the George Eastman Museum), have been trying to experiment
with creating a mobile tour for an upcoming exhibition.

During this process, we discovered that our museum did not have structures
in place to review/evaluate these types of tests we wanted to run, and that
we would need to create new processes to allow for better, more rapid, beta
testing to occur.

As we look ahead to how we can make this process better at our institution,
we would love to know how it works (or doesn't work) at your institution.
Help us out by answering this brief anonymous survey!

https://forms.gle/98MEC9dtNYJ5b8Qt5

We will be sharing results and best practices that we learned from this
process soon!

-- 
Kate Meyers Emery, Ph.D.
Manager of Digital Engagement
George Eastman Museum
*(585) 327-4936*
@EastmanMuseum
kem...@eastman.org
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[MCN-L] Submission deadline for DCMI 2019 extended to 2019-05-17

[announce]

The deadline for submissions to the programme of the The Dublin Core Metadata 
Initiative (DCMI) annual international conference has been extended to 
2019-05-17.

The DCMI conference this year will be hosted by the National Library of Korea 
in Seoul (23rd - 26th September, 2019) and promises to be a fantastic event!

There is still time to submit a proposal:

http://www.dublincore.org/conferences/2019/cfp/

This year we will also be running a Doctoral Forum[^1] and a Hack Day[^2] - see 
those respective web pages to find out how to contribute.

Please consider submitting a proposal, and help to make this a conference to 
remember!

Paul Walk
(On behalf of the DCMI 2019 Programme Committee)


[^1]: Doctoral Forum: http://www.dublincore.org/conferences/2019/doctoral_forum/
[^2]: Hack Day: http://www.dublincore.org/conferences/2019/hackday/
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