Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Clay via Mercedes]

My mistake.   Confused the naming, as it sounded like the ne’er do well

clay 

I have no pronouns please do not refer to me.



> On Jun 15, 2021, at 5:55 PM, Dan Penoff via Mercedes  
> wrote:
> 
> Clay,
> 
> I think you’re talking about the guys in Oregon who strip older cars, like 
> W123s. This is a dealer that’s selling online using the Mercedes Rev Parts 
> web front end.
> 
> -D
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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Dan Penoff via Mercedes]

Clay,

I think you’re talking about the guys in Oregon who strip older cars, like 
W123s. This is a dealer that’s selling online using the Mercedes Rev Parts web 
front end.

-D

> On Jun 15, 2021, at 8:52 PM, Clay via Mercedes  wrote:
> 
> Poos has had run in with this fellow.  So has Kent Bergsma.  I did give a 
> thought to using their serviced a few years back, but declined due to the 
> excessive pricing and lack of integrity of the vendor.  He destroys cars that 
> could remain on the road and prices things close to retail.
> 
> Clay
> 
> 
> inter urinas et faeces nascimur
> 
>> On Jun 15, 2021, at 4:41 AM, Floyd Thursby via Mercedes 
>>  wrote:
>> 
>> I vaguely recall something about some parts vendor going out of business, 
>> not sure if it is that one or not
>> 
>> --FT
>> 
>> On 6/15/21 8:17 AM, Robert Koziak via Mercedes wrote:
>>> Hi All,
>>> Anyone purchase Mercedes parts from an online vendor 
>>> www.mercedesgenuineparts.com?  I purchased a Genuine Mercedes belt 
>>> tensioner and pulley for my 2004 Mercedes 320E on April 30th and they 
>>> arrived on May 13th.  I decided not to change the tensioner so I called the 
>>> company and they said to send it back and they would refund the cost minus 
>>> the shipping.
>>> I sent it back priority mail with delivery confirmation.  It was 
>>> received on May 20th and I called to confirm that it was received and find 
>>> out when I would be reimbursed.  The phone number listed on the website now 
>>> goes directly to voicemail with no voice message and emails go unanswered.  
>>> I tried a few letters vis US Mail with no luck either.
>>> After weeks of daily calls and emails I assumed the company went out of 
>>> business and I was out the over $200.   It's frustrating so I wanted to 
>>> warn others about this vendor. The website is active and you can still 
>>> place orders???
>>>Any suggestions?
>>> Vendor:   www.mercedesgenuineparts.com9275 S.W. Canyon RoadPortland OR, 
>>> 97225(503) 296-1747
>>> Thanks,
>>> Bob K
>>> ___
>>> http://www.okiebenz.com
>>> 
>>> To search list archives http://www.okiebenz.com/archive/
>>> 
>>> To Unsubscribe or change delivery options go to:
>>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
>>> 
>> -- 
>> --FT
>> 
>> ___
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>> 
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>> 
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>> 
> 
> 
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> 


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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Clay via Mercedes]

Poos has had run in with this fellow.  So has Kent Bergsma.  I did give a 
thought to using their serviced a few years back, but declined due to the 
excessive pricing and lack of integrity of the vendor.  He destroys cars that 
could remain on the road and prices things close to retail.

Clay


inter urinas et faeces nascimur

> On Jun 15, 2021, at 4:41 AM, Floyd Thursby via Mercedes 
>  wrote:
> 
> I vaguely recall something about some parts vendor going out of business, not 
> sure if it is that one or not
> 
> --FT
> 
> On 6/15/21 8:17 AM, Robert Koziak via Mercedes wrote:
>> Hi All,
>>  Anyone purchase Mercedes parts from an online vendor 
>> www.mercedesgenuineparts.com?  I purchased a Genuine Mercedes belt tensioner 
>> and pulley for my 2004 Mercedes 320E on April 30th and they arrived on May 
>> 13th.  I decided not to change the tensioner so I called the company and 
>> they said to send it back and they would refund the cost minus the shipping.
>>  I sent it back priority mail with delivery confirmation.  It was 
>> received on May 20th and I called to confirm that it was received and find 
>> out when I would be reimbursed.  The phone number listed on the website now 
>> goes directly to voicemail with no voice message and emails go unanswered.  
>> I tried a few letters vis US Mail with no luck either.
>> After weeks of daily calls and emails I assumed the company went out of 
>> business and I was out the over $200.   It's frustrating so I wanted to warn 
>> others about this vendor. The website is active and you can still place 
>> orders???
>> Any suggestions?
>> Vendor:   www.mercedesgenuineparts.com9275 S.W. Canyon RoadPortland OR, 
>> 97225(503) 296-1747
>> Thanks,
>> Bob K
>> ___
>> http://www.okiebenz.com
>> 
>> To search list archives http://www.okiebenz.com/archive/
>> 
>> To Unsubscribe or change delivery options go to:
>> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
>> 
> -- 
> --FT
> 
> ___
> http://www.okiebenz.com
> 
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> 
> To Unsubscribe or change delivery options go to:
> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
> 


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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Allan Streib via Mercedes]

Pretty sure you can do a chargeback after 30 days (though I've never
done one myself). It can often take more than 30 days to resolve (or
not) a purchase issue. There's probably some time limit though.

To dispute a completely incorrect/fradulent charge, yes that normally
needs to be done within the next billing cycle, or 30 days.

Allan


Dan Penoff via Mercedes  writes:

> As long as it’s been 30 days or less, I believe.
>
> -D
>
>> On Jun 15, 2021, at 11:53 AM, Andrew Strasfogel  
>> wrote:
>> 
>> Any major credit card company will refund your payment when you explain what 
>> happened.
>> 
>> On Tue, Jun 15, 2021 at 8:58 AM Dan Penoff via Mercedes 
>> mailto:mercedes@okiebenz.com>> wrote:
>> That’s the OE front end (RevParts) for all dealers. This one just happens to 
>> belong to Mercedes-Benz of Beaverton, OR. I would call them directly and ask 
>> for the accounting department. 971.340.4589
>> 
>> -D
>> 
>> 
>> > On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes 
>> > mailto:mercedes@okiebenz.com>> wrote:
>> > 
>> > 9275 S.W. Canyon RoadPortland OR

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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Dan Penoff via Mercedes]

Bob,

Glad you were able to work things out.

For reference, all of those pretty but consistent looking web sites you see out 
there for Mercedes parts are nothing more than a web “front end” that Mercedes 
offers to it’s dealers for online parts sales call “Revolution Parts”, often 
abbreviated as “RevParts”. Each dealer has to maintain the inventory offered on 
their respective instance as well as determining the pricing model to use as 
well. Because the domains they use for these sites don’t necessarily tie back 
to the dealer who is hosting it, it can be difficult to determine who is 
actually behind it.

-D


> On Jun 15, 2021, at 11:58 AM, Robert Koziak  wrote:
> 
> Dan,
> 
>   Thanks for the information!  I did call Mercedes Benz of Beaverton Oregon 
> and spoke to a parts manager who was very helpful and will resolve the issue. 
>  Apparently there are major issues with their website and it's management!  
> The website makes no mention of it's affiliation with Mercedes Benz of 
> Beaverton Oregon?
> 
> I failed to mention I did contact Mercedes Benz of America customer support a 
> few weeks ago and forwarded all information about the website.   They said 
> they couldn't help because it was an independent seller.   The only advise 
> they gave me was to order directly from Mercedes Benz dealers in the 
> futureamazing!!!
> 
> Bob K
> 
> 
> -Original Message-
> From: Dan Penoff via Mercedes 
> To: Okie Benz 
> Cc: Dan Penoff 
> Sent: Tue, Jun 15, 2021 8:57 am
> Subject: Re: [MBZ] Issue..Online Parts Vendor 
> www.mercedesgenuineparts.com !
> 
> That’s the OE front end (RevParts) for all dealers. This one just happens to 
> belong to Mercedes-Benz of Beaverton, OR. I would call them directly and ask 
> for the accounting department. 971.340.4589
> 
> -D
> 
> 
> > On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes 
> > mailto:mercedes@okiebenz.com>> wrote:
> > 
> > 9275 S.W. Canyon RoadPortland OR
> 
> ___
> http://www.okiebenz.com <http://www.okiebenz.com/>
> 
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> <http://www.okiebenz.com/archive/>
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> <http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com>
> 

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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Dan Penoff via Mercedes]

As long as it’s been 30 days or less, I believe.

-D

> On Jun 15, 2021, at 11:53 AM, Andrew Strasfogel  wrote:
> 
> Any major credit card company will refund your payment when you explain what 
> happened.
> 
> On Tue, Jun 15, 2021 at 8:58 AM Dan Penoff via Mercedes 
> mailto:mercedes@okiebenz.com>> wrote:
> That’s the OE front end (RevParts) for all dealers. This one just happens to 
> belong to Mercedes-Benz of Beaverton, OR. I would call them directly and ask 
> for the accounting department. 971.340.4589
> 
> -D
> 
> 
> > On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes 
> > mailto:mercedes@okiebenz.com>> wrote:
> > 
> > 9275 S.W. Canyon RoadPortland OR
> 
> ___
> http://www.okiebenz.com 
> 
> To search list archives http://www.okiebenz.com/archive/ 
> 
> 
> To Unsubscribe or change delivery options go to:
> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com 
> 
> 

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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Robert Koziak via Mercedes]

Dan,
  Thanks for the information!  I did call Mercedes Benz of Beaverton Oregon and 
spoke to a parts manager who was very helpful and will resolve the issue.  
Apparently there are major issues with their website and it's management!  The 
website makes no mention of it's affiliation with Mercedes Benz of Beaverton 
Oregon?
I failed to mention I did contact Mercedes Benz of America customer support a 
few weeks ago and forwarded all information about the website.   They said they 
couldn't help because it was an independent seller.   The only advise they gave 
me was to order directly from Mercedes Benz dealers in the 
futureamazing!!!
Bob K


-Original Message-
From: Dan Penoff via Mercedes 
To: Okie Benz 
Cc: Dan Penoff 
Sent: Tue, Jun 15, 2021 8:57 am
Subject: Re: [MBZ] Issue..Online Parts Vendor www.mercedesgenuineparts.com !

That’s the OE front end (RevParts) for all dealers. This one just happens to 
belong to Mercedes-Benz of Beaverton, OR. I would call them directly and ask 
for the accounting department. 971.340.4589

-D


> On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes 
>  wrote:
> 
> 9275 S.W. Canyon RoadPortland OR

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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Andrew Strasfogel via Mercedes]

Any major credit card company will refund your payment when you explain
what happened.

On Tue, Jun 15, 2021 at 8:58 AM Dan Penoff via Mercedes <
mercedes@okiebenz.com> wrote:

> That’s the OE front end (RevParts) for all dealers. This one just happens
> to belong to Mercedes-Benz of Beaverton, OR. I would call them directly and
> ask for the accounting department. 971.340.4589
>
> -D
>
>
> > On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes <
> mercedes@okiebenz.com> wrote:
> >
> > 9275 S.W. Canyon RoadPortland OR
>
> ___
> http://www.okiebenz.com
>
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>
> To Unsubscribe or change delivery options go to:
> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
>
>
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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Dan Penoff via Mercedes]

That’s the OE front end (RevParts) for all dealers. This one just happens to 
belong to Mercedes-Benz of Beaverton, OR. I would call them directly and ask 
for the accounting department. 971.340.4589

-D


> On Jun 15, 2021, at 8:17 AM, Robert Koziak via Mercedes 
>  wrote:
> 
> 9275 S.W. Canyon RoadPortland OR

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Re: [MBZ] Issue......Online Parts Vendor www.mercedesgenuineparts.com !

[Floyd Thursby via Mercedes]

I vaguely recall something about some parts vendor going out of 
business, not sure if it is that one or not


--FT

On 6/15/21 8:17 AM, Robert Koziak via Mercedes wrote:

Hi All,
      Anyone purchase Mercedes parts from an online vendor 
www.mercedesgenuineparts.com?  I purchased a Genuine Mercedes belt tensioner 
and pulley for my 2004 Mercedes 320E on April 30th and they arrived on May 
13th.  I decided not to change the tensioner so I called the company and they 
said to send it back and they would refund the cost minus the shipping.
      I sent it back priority mail with delivery confirmation.  It was received 
on May 20th and I called to confirm that it was received and find out when I 
would be reimbursed.  The phone number listed on the website now goes directly 
to voicemail with no voice message and emails go unanswered.  I tried a few 
letters vis US Mail with no luck either.
After weeks of daily calls and emails I assumed the company went out of 
business and I was out the over $200.   It's frustrating so I wanted to warn 
others about this vendor. The website is active and you can still place 
orders???
     Any suggestions?
Vendor:   www.mercedesgenuineparts.com9275 S.W. Canyon RoadPortland OR, 
97225(503) 296-1747
Thanks,
Bob K
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--
--FT

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