Write Apt and Accurate English (adv)

2012-02-12 Thread binson
Keyboard
Write Apt And Accurate English

Dear friends,
The aim of the LCCI Certificate in English for Business Level 2 programme is
to enable candidates to develop the ability to  undersatnd and write English
using formats that are current and common in business communication.

Objectives
to enable candidates to develop the ability to:
Write apt and accurate English suited to the stated purpose
Write business correspondence in a clear and concise manner
Adopt the tone, form, layout, content and composition appropriate to the
requirements of a given situation
Effectively resolve problems through writing
Participate in conversations

Course Outline
Communications in business
Common errors in business writing
Effective business writing
Styles in business writing
The art of business writing
The buslness letter
The business report
Memorandum
Leaftlet development
Notice for business
Article writing
List format
Email writing

Administrative Details

Course Name: LCCI Certificate in English for Business level 2
Start Date: 21.02.12
End Date: 22.05.12
Day/Time: Tuesday / 7pm to 10pm
Course Duration: 13 sessions (3hrs per session)
Training Venue: 19 Carpenter Street. (near Clarke Quay MRT station)
Course Fee: $250nett with SDF grant ( for Singapore Citizen and Singapore PR
only)
Other fees: Admin fee @ $15nett,Course book @ $25nett, Exam fee @ $140nett
Course fee without SDF grant @ $530nett

 For enquiry or registration
 Contact Binson Lim @ 91783929 or email :  bin...@edutrainingresources.com.sg
Training Provider: Edu Training Resources Pte Ltd , 40C Hongkong Street ,
Singapore 05967




LCCI or The london Chamber of Commerce and Industry has over 100 years of
experience in providing trusted and valued business-related qualifications.
Employers and professional bodies recognise the LCCI international
qualifications. LCCI's range of courses is designed to deliver the skills
essential for success in todays's  demanding  business environment



Write Apt and Accurate English (adv)

2011-12-07 Thread binson
Keyboard
Write Apt And Accurate English

Dear friends,
The aim of the LCCI Certificate in English for Business Level 2 programme is
to enable candidates to develop the ability to  undersatnd and write English
using formats that are current and common in business communication.

Objectives
to enable candidates to develop the ability to:
Write apt and accurate English suited to the stated purpose
Write business correspondence in a clear and concise manner
Adopt the tone, form, layout, content and composition appropriate to the
requirements of a given situation
Effectively resolve problems through writing
Participate in conversations

Course Outline
Communications in business
Common errors in business writing
Effective business writing
Styles in business writing
The art of business writing
The buslness letter
The business report
Memorandum
Leaftlet development
Notice for business
Article writing
List format
Email writing

Administrative Details

Course Name: LCCI Certificate in English for Business level 2
Start Date: 22.12.11
End Date: 22.03.12
Day/Time: Thursday / 7pm to 10pm
Course Duration: 13 sessions (3hrs per session)
Training Venue: 19 Carpenter Street. (near Clarke Quay MRT station)
Course Fee: $250nett with SDF grant ( for Singapore Citizen and Singapore PR
only)
Other fees: Admin fee @ $15nett,Course book @ $25nett, Exam fee @ $140nett
Course fee without SDF grant @ $530nett (for non Singapore citizen and PR )

 For enquiry or registration
 Contact Binson Lim @ 91783929 or email :  bin...@edutrainingresources.com.sg
Training Provider: Edu Training Resources Pte Ltd , 40C Hongkong Street ,
Singapore 05967




LCCI or The london Chamber of Commerce and Industry has over 100 years of
experience in providing trusted and valued business-related qualifications.
Employers and professional bodies recognise the LCCI international
qualifications. LCCI's range of courses is designed to deliver the skills
essential for success in todays's  demanding  business environment



Write Apt and Accurate English (adv)

2011-11-01 Thread binson
Keyboard
Write Apt And Accurate English

Dear friends,
The aim of the LCCI Certificate in English for Business Level 2 programme is
to enable candidates to develop the ability to  undersatnd and write English
using formats that are current and common in business communication.

Objectives
to enable candidates to develop the ability to:
Write apt and accurate English suited to the stated purpose
Write business correspondence in a clear and concise manner
Adopt the tone, form, layout, content and composition appropriate to the
requirements of a given situation
Effectively resolve problems through writing
Participate in conversations

Course Outline
Communications in business
Common errors in business writing
Effective business writing
Styles in business writing
The art of business writing
The buslness letter
The business report
Memorandum
Leaftlet development
Notice for business
Article writing
List format
Email writing

Administrative Details

Course Name: LCCI Certificate in English for Business level 2
Start Date: 16.11.11
End Date: 15.02.12
Day/Time: Wednesday / 7pm to 10pm
Course Duration: 13 sessions (3hrs per session)
Training Venue: 19 Carpenter Street. (near Clarke Quay MRT station)
Course Fee: $250nett with SDF grant ( for Singapore Citizen and Singapore PR
only)
Other fees: Admin fee @ $15nett,Course book @ $25nett, Exam fee @ $140nett
Course fee without SDF grant @ $530nett (for non Singapore citizen and PR )

 For enquiry or registration
 Contact Binson Lim @ 91783929 or email :  bin...@edutrainingresources.com.sg
Training Provider: Edu Training Resources Pte Ltd , 40C Hongkong Street ,
Singapore 05967




LCCI or The london Chamber of Commerce and Industry has over 100 years of
experience in providing trusted and valued business-related qualifications.
Employers and professional bodies recognise the LCCI international
qualifications. LCCI's range of courses is designed to deliver the skills
essential for success in todays's  demanding  business environment



Achieving True Excellence in Customer Service(adv)

2011-10-13 Thread binson
Flower
Achieving True Excellence In Customer Service



Ever asked the following questions in your dealing with your customers?

How do I create/maintain a customer-focused culture in my workplace ?
Why must we put customers first ? Why do we have to listen to them ?
Why are customers difficult ? How do we deal with difficult customers ? What
is the best way to react to a complain ?
What does excellent customer service comprise of ? Why are internal customers
important ?
How do I deal with office politics ?
The LCCI Certificate in Customer Service is designed to equip you with the
skills to handle difficult customers and sticky situations appropriately,as
well as make the most of every customer contact.
It will help you to plan and implement an effective service management program
designed to deliver service excellence,and prepare you for team leading and
management.

Course Objectives
Understand the Importance of Customer Service
Achieving Real Excellence in Customer Service
Understand the Basic Principles of Managing Customer Service
Prepare for Team Leading and Management
Plan and Implement an Effective Service Management Program designed to Deliver
Customer Service Excellence


Course Outlines
Managers and Customer Service Excellence
Setting and Communicating Objectives
Putting the Customer First
Getting the Right people and Resources.
Creating the Customer Focused Culture
Dealing with Difficult Situations
Making It Happen
Embedding Innovation in Your Team


For Whom
Those in Customer Services,Front Line Services,Sales and
Marketing,Administrative Services,Managers and  Staff  who have direct or
indirect contact with internal or external customers.

Course Fee : only $286nett with SDF Grant***
Course Fee without SDF grant : $650nett
Other Fees: Exam fee @ $140nett, Course materials @ $25nett, Admin fee @
$15nett
***SDF grant - for Singapore Citizen  Singapore PR only
Administrative Details
Course Date : 16.11.11 to 29.02.12 ( 15 sessions )
Day/Time : Wednesday / 7pm to 10pm
Trianing Venue: 19 Carpenter Street ( near Clarke MRT Station)

For enquiry or registration,
Call Binson @ 91783929 or email
Email : bin...@edutrainingresources.com.sg


Training Provider :
EDU TRAINING RESOURCES PTE LTD
40C Hongkong Street. Singapore 059679
phone number: 91783929
email: bin...@edutrainingresources.com.sg


If you do not wish to receive our e-mail, please email unsubscribe to us



Write Apt and Accurate English (adv)

2011-09-25 Thread binson
Keyboard
Write Apt And Accurate English

Dear friends,
The aim of the LCCI Certificate in English for Business Level 2 programme is
to enable candidates to develop the ability to  undersatnd and write English
using formats that are current and common in business communication.

Objectives
to enable candidates to develop the ability to:
Write apt and accurate English suited to the stated purpose
Write business correspondence in a clear and concise manner
Adopt the tone, form, layout, content and composition appropriate to the
requirements of a given situation
Effectively resolve problems through writing
Participate in conversations

Course Outline
Communications in business
Common errors in business writing
Effective business writing
Styles in business writing
The art of business writing
The buslness letter
The business report
Memorandum
Leaftlet development
Notice for business
Article writing
List format
Email writing

Administrative Details

Course Name: LCCI Certificate in English for Business level 2
Start Date: 18.10.11
End Date: 10.01.12
Day/Time: Tuesday / 7pm to 10pm
Course Duration: 13 sessions (3hrs per session)
Training Venue: 19 Carpenter Street. (near Clarke Quay MRT station)
Course Fee: $250nett with SDF grant ( for Singapore Citizen and Singapore PR
only)
Other fees: Admin fee @ $15nett,Course book @ $25nett, Exam fee @ $138nett
Course fee without SDF grant @ $530nett (for non Singapore citizen and PR )

 For enquiry or registration
 Contact Binson Lim @ 91783929 or email :  bin...@edutrainingresources.com.sg
Training Provider: Edu Training Resources Pte Ltd , 40C Hongkong Street ,
Singapore 05967




LCCI or The london Chamber of Commerce and Industry has over 100 years of
experience in providing trusted and valued business-related qualifications.
Employers and professional bodies recognise the LCCI international
qualifications. LCCI's range of courses is designed to deliver the skills
essential for success in todays's  demanding  business environment



Write Apt and Accurate English (adv)

2011-07-25 Thread binson
Keyboard
Write Apt And Accurate English

Dear friends,
The aim of the LCCI Certificate in English for Business Level 2 programme is
to enable candidates to develop the ability to  undersatnd and write English
using formats that are current and common in business communication.

Objectives
to enable candidates to develop the ability to:
Write apt and accurate English suited to the stated purpose
Write business correspondence in a clear and concise manner
Adopt the tone, form, layout, content and composition appropriate to the
requirements of a given situation
Effectively resolve problems through writing
Participate in conversations

Course Outline
Communications in business
Common errors in business writing
Effective business writing
Styles in business writing
The art of business writing
The buslness letter
The business report
Memorandum
Leaftlet development
Notice for business
Article writing
List format
Email writing

Administrative Details

Course Name: LCCI Certificate in English for Business level 2
Start Date: 16.08.11
End Date: 15.11.11
Day/Time: Tuesday / 7pm to 10pm
Course Duration: 13 sessions (3hrs per session)
Training Venue: 19 Carpenter Street. (near Clarke Quay MRT station)
Course Fee: $250nett with SDF grant ( for Singapore Citizen and Singapore PR
only)
Other fees: Admin fee @ $15nett,Course book @ $25nett, Exam fee @ $135nett
Course fee without SDF grant @ $530nett (for non Singapore citizen and PR )

 For enquiry or registration
 Contact Binson Lim @ 91783929 or email :  bin...@edutrainingresources.com.sg
Training Provider: Edu Training Resources Pte Ltd , 40C Hongkong Street ,
Singapore 05967




LCCI or The london Chamber of Commerce and Industry has over 100 years of
experience in providing trusted and valued business-related qualifications.
Employers and professional bodies recognise the LCCI international
qualifications. LCCI's range of courses is designed to deliver the skills
essential for success in todays's  demanding  business environment



Write Apt and Accurate English

2011-06-26 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date:11.07.2011
End date: 03.10.2011
   Day/Time: Monday/ 7pm to 10pm
Course duration:13 sessions (1 session per week )
Training venue : 19 Carpenter Street (near Clarke Quey MRT,Central Mall )
   ***Course fee @ $250 nett (after SDF funding )
For enquiry or registration:contact Binson  @ 91783929
email:bin...@edutrainingresources.com.sg

Attention !!! Attention!!
***Course Fee excludes exam fee @ $135, textbook @ $25 and admin fee $15
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530 nett
Fee with SDF Funding: $250 nett ($280 nett subsidised by SDF )

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679

If you no longer wish to receive our emails,you may unsubcribe


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Efficacious Selling and Sales Management

2011-06-07 Thread binson
Prospects
Efficacious Selling and Sales Management

Dear friends,
The LCCI Selling and Sales Management course is designed  as an introduction
to the efficient management of selling and sales. It allows participants to
develop the appropriate selling skills and techniques, an understanding of
sales administration, an ability to manage the sales process, and to develop
skills and abilities that allow you to manage your sales team as your own
business.
Course Outline

It consists of a range of syllabus topics, in two parts, Selling and Sales
Management.
Selling:
Role of Selling;
Selling Objectives;
Selling Process;
Promotional Mix (4Ps);
Buying Process;
Tactical Selling Plan.
Sales Management:
Managing the Sales Office;
Sales Management Controls;
Sales Force Recruitment  Training;
International Selling;
Legal  Ethical Sales Issues.

For Whom

Sales  Marketing Personnel, Customer Service Personnel, Sales Engineers, and
those who require a knowledge and understanding of selling techniques and how
to manage the sales process.
Administrative Details


Course Name: LCCI Certificate in Selling and Sales Management Level 3
Course Duration: 15 session ( 3 hours per session )
Start Date: 15.06.11
End Date:  21.09.11
Time/Day: 7.00pm to 10.00pm / Wednesday
Venue: 19 Carpenter Street
Course Fee: $266nett (with SDF funding, for Singapore Citizen and PR only))
Course Fee: $630nett (without SDF funding,for work permit holder/foreign
worker)
Examination Fee: $135nett (compulsory for those with SDF funding)
Course Material: $25nett
Admin Fee: $15nett

Useful information

To Register :  Call Binson at 91783929 or
Email : bin...@edutrainingresources.com.sg-
Organised by : EDU TRAINING RESOURCES PTE LTD
Certificate Awarded by: LCCI International Qualifications,UK
-Companies all over the world use LCCI qualification to satisfy their training
and development needs.  Amongst the
international companies who employ LCCI students or use LCCI in their training
are: BASF,Bayer,BMW,IBM,Sony,Motorola,KPMG,Siemens,Hewlett Packard etc.

If you no longer wish to receive our emails, you may unsubscribe here

EDU TRAINING RESOURCES PTE LTD
40 Hongkong Street .Singapore 059679
Contact person: Binson - H/P: 91783929
email: bin...@edutrainingresources.com.sg



Write Apt and Accurate English

2011-04-14 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date: 26.05.2011
   End date: 18.08.2011
Day/Time:Thursday/ 7pm to 10pm
Course duration:13 sessions ( 1 session per week )
Training venue : 19 Carpenter Street (near Clarke Quey MRT,Central Mall )
   ***Course fee @ $250 nett (after SDF funding )
For enquiry or registration:contact Binson  @ 91783929
email:bin...@edutrainingresources.com.sg

Attention !!! Attention!!
***Course Fee excludes exam fee @ $135, textbook @ $25 and admin fee $15
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530 nett
Fee with SDF Funding: $250 nett ($280 nett subsidised by SDF )

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679

If you no longer wish to receive our emails,you may unsubcribe


 -



Write Apt and Accurate English

2011-04-03 Thread binson
Scroll



Write Apt and Accurate English

2011-03-23 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date: 29.03.2011
   End date: 28.06.2011
Day/Time:Tuesday/ 7pm to 10pm
Course duration:13 sessions ( 1 session per week )
Training venue : 19 Carpenter Street (near Clarke Quey MRT,Central Mall )
   ***Course fee @ $250 nett (after SDF funding )
For enquiry or registration:contact Binson  @ 91783929
email:bin...@edutrainingresources.com.sg

Attention !!! Attention!!
***Course Fee excludes exam fee @ $135, textbook @ $25 and admin fee $15
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530 nett
Fee with SDF Funding: $250 nett ($280 nett subsidised by SDF )

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679

If you no longer wish to receive our emails,you may unsubcribe


 -



Write Apt and Accurate English

2011-03-07 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date: 15.03.2011
   End date: 14.06.2011
Day/Time:Tuesday/ 7pm to 10pm
Course duration:13 sessions ( 1 session per week )
Training venue : 19 Carpenter Street (near Clarke Quey MRT,Central Mall )
   ***Course fee @ $250 nett (after SDF funding )
For enquiry or registration:contact Binson  @ 91783929
email:bin...@edutrainingresources.com.sg

Attention !!! Attention!!
***Course Fee excludes exam fee @ $135, textbook @ $25 and admin fee $15
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530 nett
Fee with SDF Funding: $250 nett ($280 nett subsidised by SDF )

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679

If you no longer wish to receive our emails,you may unsubcribe


 -



Write Apt and Accurate English

2011-02-14 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date: 24.02.2011
   End date: 19.05.2011
Day/Time:Thursday / 7pm to 10pm
Course duration:13 sessions ( 1 session per week )
Training venue :19 Carpenter Street
   Course fee with SDF funding is $250 nett
For enquiry or registration:Binson  @ 91783929



Attention !!! Attention!!
Course Fee excludes: exam fee of @ $135, textbook @ $25, admin fee @ $15
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530
Fee with  SDF Funding: $250

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679
Email: bin...@edutrainingresources.com.sg




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EDU TRAINING RESOURCES PTE.LTD

email: bin...@edutrainingresources.com.sg



Customer Service Excellence

2010-12-06 Thread binson
GreenpeaceCustomer Service Excellence (adv)


Dear friends
Why Put Customers First? Why Listen to them? Why are Customers Difficult? How
do I 'Handle' them? How To React to Complain? What does Customer Service
Comprise? Why Internal Customers important?. How do I Deal with Office
Politics? How do I Create a Customer Focused Culture?
The LCCI Certificate in Customer Service program is designed to help you
handle difficult customers and situations, and to make the most of every
customer contact.
It will prepare you for team leading and management, and  to plan and
implement an effective service management program designed to deliver service
excellence

Course Objectives :
Understand the Importance of Customer Service
Achieving Real Excellence in Customer Service
Understand the Basic Principles of Managing Customer Service
Prepare for Team Leading and Management
Plan and Implement an Effective Service Management Program designed to Deliver
Customer Service Excellence.
Course Outlines
b Managers and Customer Service Excellence b Setting and Communicating
Objectivesb Putting the Customer First b Getting the Right People and
Resources b Creating the Customer Focused Culture b Dealing with Difficult
Situations b Making it Happen  b Embedding Innovation in Your Team  b
Continuous Professional Development
For Whom
Customer Services, Sales and Marketing, Administrative staff, Front Line Staff
and those who have direct or indirect contact with customers
Course Fees
Only $63 or $266 with SDF funding*   ( SDF  SRP funding )
Administrative Details
Start Date-  20.12.10
End Date-28.03.11
Day/Time-   Monday / 7pm to 10pm
Duration-15 sessions / 3 hours per session)
Training Venue-19 Carpenter Street
Course Fee :
**with Enhanced SDF Funding : $63 nett ( for S'porean  PR aged above 40, and
education level of GCE 'A' and below )  **with Normal SDF Funding
: $266 nett ( for all S'porean and PR not under Enhanced SDF Scheme )
Without SDF Funding : $630 nett
Other Fees   : $135 nett (examination fee ),
$25 nett (course book), $10 nett (administrative fee)
Call Binson @ 91783929 for registration
Email : bin...@edutrainingresources.com.sg .

Best regards,
 Binson Lim

( if you do not wish to receive our mail, please email unsubscribe to us

EDU TRAINING RESOURCES PTE.LTD.
40C Hong Kong Street
phone number: 91783929
fax number:  63476186
email: bin...@edutrainingresources.com.sg



Write Apt and Accurate English

2010-11-15 Thread binson
Scroll
Write Apt And Accurate English

Dear friends,
The LCCI Certificate in English for Business Level 2 programme Is designed to
equip participants with the skills in writing, using formats that are current
and common in business communication.


Objectives
Write apt and accurate English suited to the stated purpose - Write business
correspondence in a clear and concise manner- Adopt the tone, form, layout,
content, and composition apppropriate to the requirement of a given situation
-Effectively resolve problems through writing.

Course Outline
Writing Skills:
Write with appropriate level of clarity, relevance, economy, logic, accuracy
and professionalism- Adopting the right style of wrting- Write busines
communication in a variety of forms including : a memo,a notice,a leafleft, a
letter and an ariticle- Obtaining and providing information- Choice of words-
Adopting the right tone- Omit irrelevant information- Expand, reduce, rewrite
and reassemble elements of text for a requested purpose.

Language:
Misunderstanding in written communications- Grammer- Vocabulary building-
Verb,  Phrasal verb, Tense- Conjunctions, Articles, Pronuncs, Propositions,
Punctuation.

Handling Different Situation:
Passive and active voice- Practive on voices (greeting, parting and polite
phrases)-Moods; sentence combination- Useful expression- Dialogue using
correct sentence combination- How to give information to enhance service

Resolving Problems using Logic Words
Logicwords-to add ideas, show causes, results, sequence and to conclude-
Practice on logic words-The 7 Step Plan.

Administrative Details

Start date: 30.11.2010
   End date: 01.03.2011
Day/Time:Tuesday / 7pm to 10pm
Course duration:13 sessions ( 1 session per week )
Training venue :to be advised
   Course fee with SDF funding is $250 or $90 only
For enquiry or registration:Binson  @ 91783929



Attention !!! Attention!!
Course Fee excludes exam fee of $135 and textbook of $25
SDF Funding is for Singapore Citizen and Singapore Permanent Resident only
Fee without SDF funding: $530
Fee with Enhance SDF Funding: $90 ( those above aged 40,and with education
level of GCE 'A' and below )
Fee with Normal SDF Funding: $250 ( those not under Enhance SDF funding )

Organised by EDU TRAINING RESOURCES PTE.LTD
Address : 40C Hongkong Street .Singapore 059679
Email: bin...@edutrainingresources.com.sg




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email: bin...@edutrainingresources.com.sg