Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-26 Thread Rado Q
=- John Niendorf wrote on Wed 26.Jun'13 at 12:47:03 +0900 -=

 This is only my point of view.

To everyone his own. ;)

 1. RTFM is rude. It is usually written by people who seem to feel
 the need to show that they know more than someone else.

Somebody hasn't done his homework and wants somebody
else to do it, it's just a short for: do your part.
Especially when all I could do was copypaste, ... why should I?

If people just don't know where, give them pointers.

 2. News: It isn't a burden to hit the delete or simply ignore a post.

One single case is not the problem, but what it turns into.
The burden comes from excess as described in previous eMail from me.

 A good teacher never says Read the Fing book, kid.

Hmm, a) sometimes it helps to read, or can we save us the time of
providing docs? If they are not made for the users, for who else?
 b) I didn't know I was dealing with kids. ;)

 3. The idea of having a seperate moderated list for basic
 questions vesus advanced questions strikes me as a huge confusing
 waste of time. The same people who get so upset that they have to
 reply RTFM will get upset and whine about questions being posted
 to the wrong list.

That's what the moderators are for: filter better than the OP,
i.e. it's not free-for-all.
One-shot OPs wouldn't learn from mistakes, moderators should.
Actually they probably wouldn't do mistakes because they forward only
what they couldn't answer directly from docs-look-up, i.e. what the
OP could have done.

 If you don't want to answer something, don't answer it. Replying
 RTFM does nothing except make you look like a jerk.

Some requests likewise. I don't say all, so I don't have an
rtfm-auto-responder. ;)

These days I'm late on replying, so if somebody provides the asked
for service, then I save my rtfm or even save it altogether
because it's too late to connect. ;)

-- 
© Rado S. -- You must provide YOUR effort for your goal!
EVERY effort counts: at least to show your attitude.
You're responsible for ALL you do: you get what you give.


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-25 Thread Chris Bannister
On Fri, Jun 21, 2013 at 09:03:32PM +1000, Erik Christiansen wrote:
 On 21.06.13 10:13, Rado Q wrote:
  But not to make one side happy and reject the other, how about this:
  we get 2 lists, one for the basicsimple stuff (mutt-users), the other
  for advanced (mutt-adventures). Have some moderators sitting on
  the basic- line forwarding the advanced stuff (users) to the other list.
   Would you volunteer?
 
 It isn't always necessary to make a simple matter complicated. Most
 humans learn after a while how to identify a KLB, and anyway, netiquette

KLB ?

-- 
If you're not careful, the newspapers will have you hating the people
who are being oppressed, and loving the people who are doing the 
oppressing. --- Malcolm X


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-25 Thread John Niendorf

I've been watching this thread for a while and thinking Good grief, give me a 
break.

This is only my point of view.

1. RTFM is rude.  It is usually written by people who seem to feel the need to 
show that they know more than someone else.
2. Having to put up with people who ask basic questions is a lame complaint.  News: It 
isn't a burden to hit the delete or simply ignore a post.  Self-righteous claims of 
pedagogical concern that the person asking the question will not really learn anything if 
you simply give them the answer ring hollow to me.  A good teacher never says Read 
the Fing book, kid.
3. The idea of having a seperate moderated list for basic questions vesus 
advanced questions strikes me as a huge confusing waste of time.  The same 
people who get so upset that they have to reply RTFM will get upset and whine 
about questions being posted to the wrong list.

If you don't want to answer something, don't answer it.  Replying RTFM does 
nothing except make you look like a jerk.


--
John


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-25 Thread Mark Filipak

On 2013/6/25 11:47 PM, John Niendorf wrote:

I've been watching this thread for a while and thinking Good grief, give me a
break.

This is only my point of view.

1. RTFM is rude. It is usually written by people who seem to feel the need to
show that they know more than someone else.
2. Having to put up with people who ask basic questions is a lame complaint.
News: It isn't a burden to hit the delete or simply ignore a post.
Self-righteous claims of pedagogical concern that the person asking the
question will not really learn anything if you simply give them the answer ring
hollow to me. A good teacher never says Read the Fing book, kid.
3. The idea of having a seperate moderated list for basic questions vesus
advanced questions strikes me as a huge confusing waste of time. The same
people who get so upset that they have to reply RTFM will get upset and whine
about questions being posted to the wrong list.

If you don't want to answer something, don't answer it. Replying RTFM does
nothing except make you look like a jerk.


Thank you, John. Well put, and correct in every point.

--
I tried godaddy.com  domainsbyproxy.com ...and I'm sorry I did!


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-24 Thread Derek Martin
On Sun, Jun 23, 2013 at 07:30:46AM +, John Long wrote:
  Asking on a mailing list, where someone (or many someones) almost
  certainly knows the answer without looking it up, AND will reply to
  you usually in less than 5 minutes, while you go make yourself a nice
  cup of tea, is a much more productive and less frustrating way to
  solve the problem, and should be encouraged, not discouraged.
  Otherwise why are we here?
 
 But it's a two way street at least it should be. I gave the best answer I
 had since I also use Emacs with Mutt. But my answer wasn't acknowledged. I
 took the time to respond and I see my time wasn't appreciated. So now I'm
 very less likely to answer anything from this person in the future.

I understand what you're saying, but I think that's a pretty
unrealistic attitude to take to not receiving acknowledgement to a
mailing list post.  Many threads generate a lot of responses (though
this one did generate only a few responses which weren't part of my
netiquette rant)...  It's not reasonable to expect a question poster
to acknowledge every response; nor is it desirable.  You would just
end up with a massive thank-you-fest.

Another answer was acknowledged; that answer was the one that Paul was
specifically looking for.  While I appreciate knowing my answers were
helpful, I really don't want people posting thank-you messages to
every post unless they contribute something beyond an expression of
gratitude.  That also is just noise.

 Back to your subject, agreed RTFM posts aren't helpful. They only
 demonstrate the person posting the RTFM has more time than manners. In 95%
 of RTFM cases a helpful answer would take less effort and bandwidth than the
 rant that inevitably comes with their RTFM post!

I agree completely.

  Derek D. Martinhttp://www.pizzashack.org/   GPG Key ID: 0xDFBEAD02
 
 I'll have a large pepperoni to go!

=8^)

 --Captain Pizza

-- 
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Re: OT: Request for old cruft. [Was: The etiquette of RTFM (Re: I have forgotten ...)]

2013-06-24 Thread Eduardo Alvarez
On Sun, Jun 23, 2013 at 09:47:23PM +1000, Erik Christiansen wrote:
 On 21.06.13 10:52, Eduardo Alvarez wrote:
  That sounds like a fantastic compilation, not just for practical knowledge, 
  but
  I'm betting a little of history as well. Would you care to share it? :)
 
 At first I thought that's not a problem, if it is of any interest. But
 it includes pastes of setting up ssh, and sprinklings of bits and pieces
 which would need to be sanitised prior to publication - something that
 I'll have to try to find time for, one of these days. In any event, it
 is just a large grab-bag of memory joggers and small concise manpage
 extract distillations for rapid reference, plus debugging fixes for
 problems I've encountered. Slabs of it would be of little use to many,
 and none of it is in any way a complete reference on anything. It exists
 only so that I don't have to solve the same problem repeatedly,
 muttering futilely I know I've done this before. (It was a hint to the
 OP, that there are ways around forgetfulness, other than putting the
 burden on others.)

Erik,

Not a problem. I don't want to make you do any unnecesary editing/auditing of
your work. It just seemed a nice bit of documentation.

-- 
Eduardo Alvarez

Stercus, Stercus, Stercus, moriturus sum
  -- Rincewind The Wizzard


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Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-24 Thread Robert Holtzman
On Thu, Jun 20, 2013 at 05:58:16PM -0500, Derek Martin wrote:
 On Thu, Jun 20, 2013 at 09:51:13AM -0500, Dale A. Raby wrote:
  On Thu, Jun 20, 2013 at 08:35:25AM -0600, Paul E Condon wrote:
   I really don't need to be told RTFM. I am 80 yrs old. 
   I forget things. 
 
 [I think people should take note: this comment clearly suggests that
 Paul, like many people, has had negative experiences asking relatively
 simple questions on mailing lists like this one, if not this very one.]
 
  I am 56 and also forget things... that's maybe what manuals are for? ;)
  I normally just start Googling and usually find an answer somewhere.
  List requests work though.
 
 The problem with the RTFM answer is that TFM is (in many cases, and
 certainly in the mutt or emacs cases) rather long, and if you don't
 already know exactly what you're looking for, finding that one thing
 you need can take hours.  Searching (your manual or google) is only as
 good as your ability to guess the right keywords, and if you didn't
 find it that means actually reading large sections of manual.  When
 what you have is basically a 2-second question, reading the manual is
 a waste of time.
 
 Asking on a mailing list, where someone (or many someones) almost
 certainly knows the answer without looking it up, AND will reply to
 you usually in less than 5 minutes, while you go make yourself a nice
 cup of tea, is a much more productive and less frustrating way to
 solve the problem, and should be encouraged, not discouraged.
 Otherwise why are we here?
 
 For answers that take some effort, replying with RTFM is fine, if
 you're going to suggest where in TFM to look.  If you can't be
 bothered to do at least that, then you should probably find some other
 way to spend your time--your answer isn't worth the time it took you
 to send it.  If the answer can definitively be given by a couple of
 lines of text or less, then replying with RTFM is just making noise on
 the list that benefits ABSOLUTELY NO ONE.
 

At the risk of raising everyones ire, there are times, especially with a
really basic question and no indication of any effort on the poster's
part, reply by asking what research has been done, what has been tried,
and what were the error messages. Sometimes I will supply the url about
asking smart questions (don't have it at hand).

I'm on a list that has one of these people. He asks one basic question
after another, usually of the form how do I ... The thing that gets me
is that many people on the list trip over each other to hold this guy's
hand. No one suggests that he put out *some* effort to find answers. I'm
about to, which will bring down the wrath of the posters, but that's the
way it goes.


-- 
Bob Holtzman
If you think you're getting free lunch, 
check the price of the beer.
Key ID: 8D549279


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Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-24 Thread Jimmy Wu
On Tue, Jun 25, 2013 at 12:36 AM, Robert Holtzman hol...@cox.net wrote:
 At the risk of raising everyones ire, there are times, especially with a
 really basic question and no indication of any effort on the poster's
 part, reply by asking what research has been done, what has been tried,
 and what were the error messages. Sometimes I will supply the url about
 asking smart questions (don't have it at hand).

I assume you mean this one:
http://catb.org/~esr/faqs/smart-questions.html

 I'm on a list that has one of these people. He asks one basic question
 after another, usually of the form how do I ... The thing that gets me
 is that many people on the list trip over each other to hold this guy's
 hand. No one suggests that he put out *some* effort to find answers. I'm
 about to, which will bring down the wrath of the posters, but that's the
 way it goes.

If there's people willing to trip over each other answering the guy's
questions there's really no reason to do anything at all I think - if
a question has been answered satisfactorily just leave it alone.
Eventually, if or when people get tired of being a particular person's
personal answering service that person will have to learn to find his
own answers anyways.  Threads like these just generate more noise.  To
be honest, I find the stackexchange / stackoverflow.com method of
getting answers to questions far superior to mailing lists anyways -
much greater search visiblity, and none of these problems - duplicate
questions simply get merged or closed when discovered.


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-23 Thread John Long
On Thu, Jun 20, 2013 at 05:58:16PM -0500, Derek Martin wrote:
 On Thu, Jun 20, 2013 at 09:51:13AM -0500, Dale A. Raby wrote:
  On Thu, Jun 20, 2013 at 08:35:25AM -0600, Paul E Condon wrote:
   I really don't need to be told RTFM. I am 80 yrs old. 
   I forget things. 
 
 [I think people should take note: this comment clearly suggests that
 Paul, like many people, has had negative experiences asking relatively
 simple questions on mailing lists like this one, if not this very one.]

Good point.

 Asking on a mailing list, where someone (or many someones) almost
 certainly knows the answer without looking it up, AND will reply to
 you usually in less than 5 minutes, while you go make yourself a nice
 cup of tea, is a much more productive and less frustrating way to
 solve the problem, and should be encouraged, not discouraged.
 Otherwise why are we here?

But it's a two way street at least it should be. I gave the best answer I
had since I also use Emacs with Mutt. But my answer wasn't acknowledged. I
took the time to respond and I see my time wasn't appreciated. So now I'm
very less likely to answer anything from this person in the future.

It seems obvious to me it's proper to thank people who tried to help,
whether you actually tried what they suggested or not. If you're 80 years
old you grew up when things like manners and common courtesy were still
admirable in all likelihood. 

Back to your subject, agreed RTFM posts aren't helpful. They only
demonstrate the person posting the RTFM has more time than manners. In 95%
of RTFM cases a helpful answer would take less effort and bandwidth than the
rant that inevitably comes with their RTFM post!

 Derek D. Martinhttp://www.pizzashack.org/   GPG Key ID: 0xDFBEAD02

I'll have a large pepperoni to go!

/jl

-- 
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OT: Request for old cruft. [Was: The etiquette of RTFM (Re: I have forgotten ...)]

2013-06-23 Thread Erik Christiansen
On 21.06.13 10:52, Eduardo Alvarez wrote:
 That sounds like a fantastic compilation, not just for practical knowledge, 
 but
 I'm betting a little of history as well. Would you care to share it? :)

At first I thought that's not a problem, if it is of any interest. But
it includes pastes of setting up ssh, and sprinklings of bits and pieces
which would need to be sanitised prior to publication - something that
I'll have to try to find time for, one of these days. In any event, it
is just a large grab-bag of memory joggers and small concise manpage
extract distillations for rapid reference, plus debugging fixes for
problems I've encountered. Slabs of it would be of little use to many,
and none of it is in any way a complete reference on anything. It exists
only so that I don't have to solve the same problem repeatedly,
muttering futilely I know I've done this before. (It was a hint to the
OP, that there are ways around forgetfulness, other than putting the
burden on others.)

I'll try to tidy it up, before mentioning it again. 

Erik

-- 
manual, n.:   
A unit of documentation. There are always three or more on a given item.  
One is on the shelf; someone has the others. 
The information you need is in the others.   - Ray Simard



Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-21 Thread Rado Q
=- Derek Martin wrote on Thu 20.Jun'13 at 17:58:16 -0500 -=

 [I think people should take note: this comment clearly suggests that
 Paul, like many people, has had negative experiences asking relatively
 simple questions on mailing lists like this one, if not this very one.]

True.

  I normally just start Googling and usually find an answer somewhere.
  List requests work though.
 
 The problem with the RTFM answer is that TFM is (in many cases, and
 certainly in the mutt or emacs cases) rather long, and if you don't
 already know exactly what you're looking for, finding that one thing
 you need can take hours.

True.

 When what you have is basically a 2-second question, reading the
 manual is a waste of time.

Depends.
On our expectations from users using tools.
We (especially the 2 of us) had discussed this before.
We didn't agree.

Now imagine _everyone_ would do the same 2 second-question rather
than rtfm.
The list would be flooded with such basic  simple requests.
(not to speak of not directly related to mutt itself)

Wouldn't that be a waste of time for those trying to find the really
needy cases: (closely) mutt-related and not (well) covered by docs?

 Asking on a mailing list, where someone (or many someones) almost
 certainly knows the answer without looking it up, AND will reply to
 you usually in less than 5 minutes, while you go make yourself a nice
 cup of tea, is a much more productive and less frustrating way to
 solve the problem, and should be encouraged, not discouraged.
 Otherwise why are we here?

See above.
But not to make one side happy and reject the other, how about this:
we get 2 lists, one for the basicsimple stuff (mutt-users), the other
for advanced (mutt-adventures). Have some moderators sitting on
the basic- line forwarding the advanced stuff (users) to the other list.
 Would you volunteer?

-- 
© Rado S. -- You must provide YOUR effort for your goal!
EVERY effort counts: at least to show your attitude.
You're responsible for ALL you do: you get what you give.


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-21 Thread Erik Christiansen
On 21.06.13 10:13, Rado Q wrote:
 But not to make one side happy and reject the other, how about this:
 we get 2 lists, one for the basicsimple stuff (mutt-users), the other
 for advanced (mutt-adventures). Have some moderators sitting on
 the basic- line forwarding the advanced stuff (users) to the other list.
  Would you volunteer?

It isn't always necessary to make a simple matter complicated. Most
humans learn after a while how to identify a KLB, and anyway, netiquette
already encourages an appeal for assistance to include some evidence of
investigative effort prior to posting. It is not necessary for us to
immediately identify every query which _might_ have been able to be
answered by the poster, if he had known what keyword to look for, and in
what documentation. It is only desirable to chastise any serial abuser
of the list's patience - a KLB. Your lawyer's response, Rado, lacks
practical merit.

Many trivial keystroke combinations, tricks, and techniques are not
explicitly documented in man or info pages. If googling for the OP's
issue, whatever it was, gives a quick hit, then LMGTFY would have
been another appropriate response, admittedtly. But taking a positive
attitude to life, and helping an old bloke across the road, is not too
great a burden for most who are blessed with a little more youthful
energy and memory. (As we have seen.)

The real and substantial impairments, both physical and mental, which
accrue with advancing age, are easily overlooked in the ignorance of
youth, or even middle age. Though two decades behind our petitioner for
a quick hint, I have for a decade and a half found it necessary to
accumulate a private multifarious manpage, or brain-fade-insurance, now
amounting to 350 pages of stuff which has worked for me, but spans a
quarter of a century of using dozens of unix utilities, scripting
languages, cross-copilers, linker scripting, system administration, and
embedded systems development, etc. Without that, I'd be asking a few
more questions on the less hostile lists too. Ya can't remember it
all, and in declining years, the time remaining looms in all its stark
brevity. The increasing rate of wetware memory drop-outs in our autumn
years becomes increasingly unnerving, and even figuring out where to
look isn't as easy as it once was.

I doubt that I'll be able to deal with computers at 80, despite earning
my living with them and designing embedded systems for nearly three
decades.

My recommendation is: Cut the guy a bit of slack - you'll be there too
one day - saying What?? Already?.

That doesn't mean I'm any more patient than anyone else with someone
younger than myself who just doesn't like reading manuals. Helping
youngsters to self-educate is a service to them, if done in a positive
way. It is hardly feasible to respond ideally in every case, but those
who responded with a positive attitude helped to make the world a better
place. Our list traffic is not yet unbearable, I submit.

Erik

-- 
A computer is like an air conditioner, it works poorly when you open Windows.



Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-21 Thread Grant Edwards
On 2013-06-20, Derek Martin inva...@pizzashack.org wrote:
 On Thu, Jun 20, 2013 at 09:51:13AM -0500, Dale A. Raby wrote:
 On Thu, Jun 20, 2013 at 08:35:25AM -0600, Paul E Condon wrote:
  I really don't need to be told RTFM. I am 80 yrs old. 
  I forget things. 

 [I think people should take note: this comment clearly suggests that
 Paul, like many people, has had negative experiences asking relatively
 simple questions on mailing lists like this one, if not this very one.]

 I am 56 and also forget things... that's maybe what manuals are for? ;)
 I normally just start Googling and usually find an answer somewhere.
 List requests work though.

 The problem with the RTFM answer is that TFM is (in many cases, and
 certainly in the mutt or emacs cases) rather long, and if you don't
 already know exactly what you're looking for, finding that one thing
 you need can take hours.  Searching (your manual or google) is only as
 good as your ability to guess the right keywords,

And with emacs (the subject of the OP's question), I find this to
often be precisely the problem.  The only way to look up the answer is
to already know how the answer is spelled.  For this particular
question, googling emacs reformat paragraph command gets you the
answer in the summary shown for the first hit -- but that's only
because I knew what phrase to google...  :)

-- 
Grant Edwards   grant.b.edwardsYow! Used staples are good
  at   with SOY SAUCE!
  gmail.com



Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-21 Thread Rado Q
=- Erik Christiansen wrote on Fri 21.Jun'13 at 21:03:32 +1000 -=

 It is only desirable to chastise any serial abuser of the list's
 patience - a KLB. Your lawyer's response, Rado, lacks practical
 merit.

Serial is not only limited to a single individual, serial
can consist of many different individuals exhibiting the same
behaviour, viewing from the receiver side, not sender. The sender
changes, the behaviour not.
I didn't get the lawyer reference.

The practical merit is to provide both: saving time of the
help seekers as well as of the providers.

 But taking a positive attitude to life, and helping an old bloke
 across the road, is not too great a burden for most who are
 blessed with a little more youthful energy and memory. (As we have
 seen.)

Neither consider I the OP here is an abuser, nor that there should
be no exceptions.

I didn't respond to OP but to the idea to generally open the gates,
independent of age or other good reason to spend my time more than
any OPs (which I did long ago and sometimes still do).

I fully agree that if rtfm is the answer, then a clue where in there
should be included.

 Our list traffic is not yet unbearable, I submit.

I've been to (over)flooded places, where it's hard to get responses
for complex requests because they drown in the simple stuff, or to
give 'em (hard to notice the rare tough cases, since I don't want
to read through each one to find those not resolvable by rtfm).

You can wait to see how bad it can be or act before.
Been there, done that, don't want it again here.

You might have noticed that I did _NOT_ jump on eachevery single
case of off-topicness or rtfm-level requests, neither here nor IRC.
It took me a bit, but I can accept the next generation to spend
their energy on those cases rather than mine. ;)
Just keeping it all in check.

-- 
© Rado S. -- You must provide YOUR effort for your goal!
EVERY effort counts: at least to show your attitude.
You're responsible for ALL you do: you get what you give.


Re: The etiquette of RTFM (Re: I have forgotten ...)

2013-06-21 Thread Eduardo Alvarez
On Fri, Jun 21, 2013 at 09:03:32PM +1000, Erik Christiansen wrote:
 
 The real and substantial impairments, both physical and mental, which
 accrue with advancing age, are easily overlooked in the ignorance of
 youth, or even middle age. Though two decades behind our petitioner for
 a quick hint, I have for a decade and a half found it necessary to
 accumulate a private multifarious manpage, or brain-fade-insurance, now
 amounting to 350 pages of stuff which has worked for me, but spans a
 quarter of a century of using dozens of unix utilities, scripting
 languages, cross-copilers, linker scripting, system administration, and
 embedded systems development, etc. Without that, I'd be asking a few
 more questions on the less hostile lists too. Ya can't remember it
 all, and in declining years, the time remaining looms in all its stark
 brevity. The increasing rate of wetware memory drop-outs in our autumn
 years becomes increasingly unnerving, and even figuring out where to
 look isn't as easy as it once was.

That sounds like a fantastic compilation, not just for practical knowledge, but
I'm betting a little of history as well. Would you care to share it? :)
-- 
Eduardo Alvarez

Stercus, Stercus, Stercus, moriturus sum
  -- Rincewind The Wizzard


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The etiquette of RTFM (Re: I have forgotten ...)

2013-06-20 Thread Derek Martin
On Thu, Jun 20, 2013 at 09:51:13AM -0500, Dale A. Raby wrote:
 On Thu, Jun 20, 2013 at 08:35:25AM -0600, Paul E Condon wrote:
  I really don't need to be told RTFM. I am 80 yrs old. 
  I forget things. 

[I think people should take note: this comment clearly suggests that
Paul, like many people, has had negative experiences asking relatively
simple questions on mailing lists like this one, if not this very one.]

 I am 56 and also forget things... that's maybe what manuals are for? ;)
 I normally just start Googling and usually find an answer somewhere.
 List requests work though.

The problem with the RTFM answer is that TFM is (in many cases, and
certainly in the mutt or emacs cases) rather long, and if you don't
already know exactly what you're looking for, finding that one thing
you need can take hours.  Searching (your manual or google) is only as
good as your ability to guess the right keywords, and if you didn't
find it that means actually reading large sections of manual.  When
what you have is basically a 2-second question, reading the manual is
a waste of time.

Asking on a mailing list, where someone (or many someones) almost
certainly knows the answer without looking it up, AND will reply to
you usually in less than 5 minutes, while you go make yourself a nice
cup of tea, is a much more productive and less frustrating way to
solve the problem, and should be encouraged, not discouraged.
Otherwise why are we here?

For answers that take some effort, replying with RTFM is fine, if
you're going to suggest where in TFM to look.  If you can't be
bothered to do at least that, then you should probably find some other
way to spend your time--your answer isn't worth the time it took you
to send it.  If the answer can definitively be given by a couple of
lines of text or less, then replying with RTFM is just making noise on
the list that benefits ABSOLUTELY NO ONE.

-- 
Derek D. Martinhttp://www.pizzashack.org/   GPG Key ID: 0xDFBEAD02
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undeliverable mail due to spam prevention.  Sorry for the inconvenience.



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On RTFM

2008-09-23 Thread David Champion

Of course one should always check the manual and try a web search
before asking for help.  This is a given, and I don't think there's any
argument.

It's not always easy to find what you're looking for in the manual, and
it's not always straightforward to construct a search query that yields
what you're looking for.  Your success varies with multiple factors:
your facility with reading *and* with writing English, as noted; the way
you're framing the problem in your mind; the character of the problem;
the terminology involved; the organizational structure of the manual vs.
the kind of problem you're trying to solve; your existing familiarity
with the subject and with the reference material available.  These can
interplay to make one person's search fruitless, or to suggest that
further search will be fruitless, while another person might come up
with the answer right away.

So a person posts to a list that is nominally for providing support,
answers, and discussion.  How can I fairly judge whether he's read the
manual, or how deeply?  Just based on my knowing where the answer is,
and thinking he should have found it too?  I don't think that's a fair
measure.

Yet I don't think it's the point, either.  Even if someone has not done
his own legwork, how is anyone's time well spent for me to tell them
publically to do so?  I don't see that, as someone suggested, this is
helpful.  It's condescending.  It's saying: it's there, you missed it.
Look again.  But I won't say where to look because I think the exercise
of finding it yourself is good for you, grasshopper.

Even in this thread, Bill's question just by being asked has sparked
original discussion of other approaches than what you'll find in the
manual.  Is there no value in that?  Does anyone suggest some other way
to obtain that benefit, besides having and expressing a need?

It's absurd to say that you should not post a how-to question to a
mailing list until you're sure the answer is not already out there,
or prepared with your flame-retardant jammies.  If I don't have time
to help with a basic question, or I don't want to, or I resent the
simplicity of the question or the way it was asked, I don't reply.  It's
simple, it causes no grief.  The question, unanswered, has done me no
harm.  I am facile with my 'd' key.

What's the trouble?  Let people ask questions honestly and politely,
but if all you have to give is rtfm, with no reference or citation or
vague hint at a substantive answer, then don't bother replying -- or at
least keep it out of the mailing list archive and my mailbox, please.

Save RTFM for abusive and demanding inquiries only, and you'll see
less abuse and fewer demands.

-- 
 -D.[EMAIL PROTECTED]NSITUniversity of Chicago


Re: On RTFM

2008-09-23 Thread John J. Foster
On Tue, Sep 23, 2008 at 09:43:25AM -0500, David Champion wrote:
 
 What's the trouble?  Let people ask questions honestly and politely,
 but if all you have to give is rtfm, with no reference or citation or
 vague hint at a substantive answer, then don't bother replying -- or at
 least keep it out of the mailing list archive and my mailbox, please.
 
touch??
-- 
I just want to break even.


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Re: rtfm dammit

2002-09-09 Thread Bruno Lustosa

[EMAIL PROTECTED] [[EMAIL PROTECTED]] wrote:
 Actually my sig is at least ELEVEN lines, but hey, whose counting ?
 ( FYI - The last part of the sig has a word riddle in it)
 //\ eLviintuaxbilse/\\

Linux is evitable?
What's the sense on it?

-- 
Bruno Lustosa, aka Lofofora  | Email: [EMAIL PROTECTED]
Network Administrator/Web Programmer | ICQ UIN: 1406477
Rio de Janeiro - Brazil  |



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Re: rtfm dammit

2002-09-09 Thread Mark J. Reed


On Mon, Sep 09, 2002 at 08:59:24AM -0400, Bruno Lustosa wrote:
 [EMAIL PROTECTED] [[EMAIL PROTECTED]] wrote:
  Actually my sig is at least ELEVEN lines, but hey, whose counting ?
  ( FYI - The last part of the sig has a word riddle in it)
  //\ eLviintuaxbilse/\\
 
 Linux is evitable?
Linux is in evitable ==  Linux is inevitable.

-- 
Mark REED| CNN Internet Technology
1 CNN Center Rm SW0831G  | [EMAIL PROTECTED]
Atlanta, GA 30348  USA   | +1 404 827 4754 
--
The things that interest people most are usually none of their business.



Re: rtfm dammit

2002-09-09 Thread Peter

* Bruno Lustosa [EMAIL PROTECTED] [2002-09-09  7:59am]:
 [EMAIL PROTECTED] [[EMAIL PROTECTED]] wrote:
  Actually my sig is at least ELEVEN lines, but hey, whose counting ?
  ( FYI - The last part of the sig has a word riddle in it)
  //\ eLviintuaxbilse/\\
 
 Linux is evitable?
 What's the sense on it?

I think it's supposed to be Linux is inevitable, since linux is in
evitable.

Could be wrong, but oh well.

-- 
While I was looking around the nursery, I noticed that these were not normal
children, but children specially bred by Dr. Panzari and his wife to be their
family.
 -- Jack Handey, My Big Thick Novel, Chapter 772



quote (was: rtfm dammit)

2002-09-09 Thread jkinz

On Mon, Sep 09, 2002 at 09:10:11AM -0400, Mark J. Reed wrote:
 
 Linux is in evitable ==  Linux is inevitable.

Yes.  Quote from John Maddog Hall circa 1994 Linux Lectures.
(and quite true IMHO).

Word riddles are different from a plain scrambles in that they
require leaps of logic.  Mark's answer is correct.  The diagram of
his logic (presented by the quote marks) is a little different 
from the way I would present it:  

Linux is in evitable

Here's a simple one:
mind
matter

= Mind over matter

Sadly now everyone with a keyboard and access to Google now knows
the answer. :)  (you fools!  Now look what you've done!) ;-)

Next time I post a riddle in my sig I'll have to put a disclaimer in it
to send answers directly to me for private verification.

But that will make my sig even longer.. :-) 

-- 
Jeff Kinz, Director, Emergent Research,  Hudson, MA.  [EMAIL PROTECTED] 
copyright 1995-2002.  Use restricted to non-UCE uses. Any other use is an 
acceptance of the offer at http://www.ultranet.com/~jkinz/policy.html.
[EMAIL PROTECTED] copyright 2002.  Use is restricted. Any use is an 
acceptance of the offer at http://users.rcn.com/jkinz/policy.html.
(¬_   -o)
//\eLviintuaxbilse/\\
V_/_ _\_V

insert fancy schmancy ascii graphics here



Re: rtfm dammit

2002-09-09 Thread David Champion

* On 2002.09.09, in [EMAIL PROTECTED],
*   Mark J. Reed [EMAIL PROTECTED] wrote:
 
 On Mon, Sep 09, 2002 at 08:59:24AM -0400, Bruno Lustosa wrote:
  [EMAIL PROTECTED] [[EMAIL PROTECTED]] wrote:
   Actually my sig is at least ELEVEN lines, but hey, whose counting ?
   ( FYI - The last part of the sig has a word riddle in it)
   //\ eLviintuaxbilse/\\
  
  Linux is evitable?
 Linux is in evitable ==  Linux is inevitable.

I dunno, I prefer the former. (Evitable just means avoidable -- it's
the positive reverse and the root of inevitable. Unlike inevitable,
though, you almost never hear it in common language.)

And if we try hard enough, and are stout of heart, we can avoid and
perhaps even survive Linux.

That fills my flame-bait quota for the week.

-- 
 -D.We establised a fine coffee. What everybody can say
 Sun Project, APC/UCCO  TASTY! It's fresh, so-mild, with some special coffee's
 University of Chicago  bitter and sourtaste. LET'S HAVE SUCH A COFFEE! NOW!
 [EMAIL PROTECTED]   Please love CAFE MIAMI. Many thanks.



rtfm dammit (was: location of signature.)

2002-09-06 Thread Sven Guckes

* [EMAIL PROTECTED] [EMAIL PROTECTED] [2002-09-06 11:52]:
  I also notice that neither list-reply nor group-reply works
  with the post I am responding to; I had to paste mutt-users
  into the Cc: line to reply to the list.  Any ideas why?

 List reply ?  there's a LIST REPLY ?   Time for more RTM !

argh!

 (I'm afraid Elm is still programmed into my fingers, just like vi. :)

and apparently the nine line signature
with the trailing spaces is, too...

so, fix your From+MID+sig and upgrade to mutt 1.4.
or just go back to elm.

some people should stay with elm, pine, whatever so you can
recognize and filter them by the User-Agent header line.
them using mutt just gives a false impression... *hrmpf*

Sven  [ntiboa]



Re: rtfm dammit

2002-09-06 Thread jkinz

On Fri, Sep 06, 2002 at 02:03:00PM +0200, Sven Guckes wrote:
 * [EMAIL PROTECTED] [EMAIL PROTECTED] [2002-09-06 11:52]:
  List reply ?  there's a LIST REPLY ?   Time for more RTM !
 
 argh!

hee hee, you are SO easy to tweak! :)
 
  (I'm afraid Elm is still programmed into my fingers, just like vi. :)
 
 and apparently the nine line signature
 with the trailing spaces is, too...

Actually my sig is at least ELEVEN lines, but hey, whose counting ?
( FYI - The last part of the sig has a word riddle in it)

 
 so, fix your From+MID+sig and upgrade to mutt 1.4.
 or just go back to elm.

No Thanks, I'm happy with my from line,.  I've used it that way for almost
twenty years.

As for upgrading to a newer version of mutt - yeah - whenever I upgrade
my Linux distro I'll be happy to.  Otherwise, I have a life with more
than enough to do writing and promoting Open Source software instead of
trying to turn people off from it.

 
 some people should stay with elm, pine, whatever so you can
 recognize and filter them by the User-Agent header line.
 them using mutt just gives a false impression... *hrmpf*
 
 Sven  [ntiboa]

Someday Sven will realize that mutt is a tool, not a religion. (maybe.. )
(Now where did I put my flameproof suit / )

 

-- 
Jeff Kinz, Director, Emergent Research,  Hudson, MA.  [EMAIL PROTECTED] 
copyright 1995-2002.  Use restricted to non-UCE uses. Any other use is an 
acceptance of the offer at http://www.ultranet.com/~jkinz/policy.html.
[EMAIL PROTECTED] copyright 2002.  Use is restricted. Any use is an 
acceptance of the offer at http://users.rcn.com/jkinz/policy.html.

(¬_-o)
//\ eLviintuaxbilse/\\
V_/_  _\_V 



Re: rtfm dammit

2002-09-06 Thread Dan Resler

On Fri, Sep 06, 2002 at 02:30:12PM -0400, [EMAIL PROTECTED] wrote:
 Someday Sven will realize that mutt is a tool, not a religion. (maybe.. )
 (Now where did I put my flameproof suit / )

Oh, I doubt it. We'll probably have self-appointed net cops with us as long as
there's a net. Just watch them play in their sandbox and remember it's all part
of the show. Works for me. 

dan
-- 
Dan Resleremail: [EMAIL PROTECTED]
Computer Science Dept.
Virginia Commonwealth University   
Richmond, VA 23284-3068 USA