Re: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

[Austin Ayers via NANOG]

Thank you,

The IP of his gateway is 65.29.110.132 - as you can see it's having horrible 
ping times to go a few city blocks (56ms) in addition to the horrid drops.

I believe several tickets have been opened for his address too, 1718 Leland 
Ave. Lima, OH 45805

Thank you!
-Austin

[cid:53d8905f-681a-4dfd-819e-ab68644238fd]

From: NOC.AUS.NATL.BBN 
Sent: Tuesday, February 7, 2023 5:03 PM
To: Austin Ayers ; nanog@nanog.org 
Cc: NOC.AUS.NATL.BBN 
Subject: [EXTERNAL]INC26031132 RE: Lima, Ohio Spectrum Hop/Node Having 
Severe Packet Loss


All

​

I opened INC26031132 for our CBO-CSC team to review



Thank you,





James Wynn | Network Engineer III  |  Austin NOC  866.248.7662 option 2 option 5





[cid:image001.png@01D93B0D.995D1C10]



13620-A North FM 620, Suite 200 | Austin, TX  78717



From: Austin Ayers 
Sent: Tuesday, February 7, 2023 3:53 PM
To: nanog@nanog.org
Cc: NOC.AUS.NATL.BBN 
Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



CAUTION: The e-mail below is from an external source. Please exercise caution 
before opening attachments, clicking links, or following guidance.

[cid:image002.jpg@01D93B0D.995D1C10]



[cid:image003.png@01D93B0D.995D1C10]



From: Austin Ayers
Sent: Tuesday, February 7, 2023 4:46 PM
To: nanog@nanog.org 
mailto:nanog@nanog.org>>
Cc: noc.aus.natl@charter.com 
mailto:noc.aus.natl@charter.com>>
Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss



Hello all,



One of my NetOps engineers resides in Lima, Ohio and they are receiving 
terrible bufferbloat, packet loss, and random disconnects.



I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's 
rejecting a ton of packets. This has been going on for weeks.



Node having problems: lag-1.limaohid01h.netops.charter.com



NOC seems like they don't care, same with OSP in the field.



There is no reason why this hop (#13) should have up to 613ms ping times.



Thank you,

Austin



[cid:image003.png@01D93B0D.995D1C10]

The contents of this e-mail message and
any attachments are intended solely for the
addressee(s) and may contain confidential
and/or legally privileged information. If you
are not the intended recipient of this message
or if this message has been addressed to you
in error, please immediately alert the sender
by reply e-mail and then delete this message
and any attachments. If you are not the
intended recipient, you are notified that
any use, dissemination, distribution, copying,
or storage of this message or any attachment
is strictly prohibited.

Lima, OH Spectrum/Charter Severe Node/Hop Latency Issues

[Austin Ayers via NANOG]

Hello all,

One of my NetOps engineers resides in Lima, Ohio and they are receiving 
terrible bufferbloat, packet loss, and random disconnects.

I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's 
rejecting a ton of packets. This has been going on for weeks.

Node having problems: lag-1.limaohid01h.netops.charter.com

NOC seems like they don't care, same with OSP in the field.

There is no reason why this hop (#13) should have up to 613ms ping times.

Thank you,
Austin

[cid:d929237e-d932-4060-9dbb-f4b99b12afa4]