Re: DirecTV Now contact

2018-05-22 Thread Darin Steffl 
In my testing, I see Directv now coming from akamai. We peer with them
directly and we're only 4ms away and I sometimes still see buffering.

So I'd say there's something more going on. I have no trouble with Netflix,
YouTube, real choice demo.

On Tue, May 22, 2018, 2:07 PM Mike Hammett <na...@ics-il.net> wrote:

> I don't have DirecTV Now. What CDN are they using? Fire up a stream and
> use Torch to see what IP it's coming from.
>
> Torch is a tool in Mikrotik RouterOS. I recognize those three as likely
> being familiar with RouterOS, so I sent them that way.
>
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
> - Original Message -
>
> From: "Joshua Stump" <jst...@fourway.net>
> To: "mike lyon" <mike.l...@gmail.com>, "Michael Crapse" <
> mich...@wi-fiber.io>
> Cc: "NANOG list" <nanog@nanog.org>
> Sent: Tuesday, May 22, 2018 1:59:27 PM
> Subject: RE: DirecTV Now contact
>
> Similar experience for us as well.
>
> Joshua Stump
> Network Admin
> Fourway.NET
> 800-733-0062
>
> -Original Message-
> From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com
> Sent: Tuesday, May 22, 2018 2:29 PM
> To: Michael Crapse <mich...@wi-fiber.io>
> Cc: NANOG list <nanog@nanog.org>
> Subject: Re: DirecTV Now contact
>
> Yeah, our eyeball network has problems with DirecTV too.
>
> Would be nice if they were at the various peering exchanges...
>
> -Mike
>
> > On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote:
> >
> > Our eyeball network is consistently having some streaming
> > issues(buffering) with DirecTV now. Our main recourse is to sell them
> > on youtube TV and netflix. fixes the issue, no more complaints from
> > our customers. Issues mainly occur during peak times and even on
> > 300+mbps low latency/jitter customers.
> > However, if someone from DirecTV could contact me off list and we can
> > debug this issue so that we don't have to keep pulling people to other
> > services that would be great.
> > Alternatively, if anyone could suggest with whom to peer to reduce the
> > impact of this issue, that would be great.
> > A solution that would be even better is if someone from Youtube TV
> > would contact us off list and we can set up something commissioned
> > based for all the good things we say about your service, and of course
> > give our tech support people a reason to not be frustrated with the
> > calls we receive for this issue.
>
>
>

Re: DirecTV Now contact

2018-05-22 Thread Mike Hammett 
I don't have DirecTV Now. What CDN are they using? Fire up a stream and use 
Torch to see what IP it's coming from. 

Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being 
familiar with RouterOS, so I sent them that way. 




- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

- Original Message -

From: "Joshua Stump" <jst...@fourway.net> 
To: "mike lyon" <mike.l...@gmail.com>, "Michael Crapse" <mich...@wi-fiber.io> 
Cc: "NANOG list" <nanog@nanog.org> 
Sent: Tuesday, May 22, 2018 1:59:27 PM 
Subject: RE: DirecTV Now contact 

Similar experience for us as well. 

Joshua Stump 
Network Admin 
Fourway.NET 
800-733-0062 

-Original Message- 
From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com 
Sent: Tuesday, May 22, 2018 2:29 PM 
To: Michael Crapse <mich...@wi-fiber.io> 
Cc: NANOG list <nanog@nanog.org> 
Subject: Re: DirecTV Now contact 

Yeah, our eyeball network has problems with DirecTV too. 

Would be nice if they were at the various peering exchanges... 

-Mike 

> On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote: 
> 
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers. 
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great. 
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great. 
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.

RE: DirecTV Now contact

2018-05-22 Thread Joshua Stump 
Similar experience for us as well.

Joshua Stump
Network Admin
Fourway.NET
800-733-0062

-Original Message-
From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com
Sent: Tuesday, May 22, 2018 2:29 PM
To: Michael Crapse <mich...@wi-fiber.io>
Cc: NANOG list <nanog@nanog.org>
Subject: Re: DirecTV Now contact

Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote:
> 
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers.
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.

Re: DirecTV Now contact

2018-05-22 Thread mike . lyon 
Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse  wrote:
> 
> Our eyeball network is consistently having some streaming issues(buffering)
> with DirecTV now. Our main recourse is to sell them on youtube TV and
> netflix. fixes the issue, no more complaints from our customers. Issues
> mainly occur during peak times and even on 300+mbps low latency/jitter
> customers.
> However, if someone from DirecTV could contact me off list and we can debug
> this issue so that we don't have to keep pulling people to other services
> that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV would
> contact us off list and we can set up something commissioned based for all
> the good things we say about your service, and of course give our tech
> support people a reason to not be frustrated with the calls we receive for
> this issue.

DirecTV Now contact

2018-05-22 Thread Michael Crapse 
Our eyeball network is consistently having some streaming issues(buffering)
with DirecTV now. Our main recourse is to sell them on youtube TV and
netflix. fixes the issue, no more complaints from our customers. Issues
mainly occur during peak times and even on 300+mbps low latency/jitter
customers.
However, if someone from DirecTV could contact me off list and we can debug
this issue so that we don't have to keep pulling people to other services
that would be great.
Alternatively, if anyone could suggest with whom to peer to reduce the
impact of this issue, that would be great.
A solution that would be even better is if someone from Youtube TV would
contact us off list and we can set up something commissioned based for all
the good things we say about your service, and of course give our tech
support people a reason to not be frustrated with the calls we receive for
this issue.