Re: DirecTV Now contact

2018-05-22 Thread Darin Steffl 
In my testing, I see Directv now coming from akamai. We peer with them
directly and we're only 4ms away and I sometimes still see buffering.

So I'd say there's something more going on. I have no trouble with Netflix,
YouTube, real choice demo.

On Tue, May 22, 2018, 2:07 PM Mike Hammett <na...@ics-il.net> wrote:

> I don't have DirecTV Now. What CDN are they using? Fire up a stream and
> use Torch to see what IP it's coming from.
>
> Torch is a tool in Mikrotik RouterOS. I recognize those three as likely
> being familiar with RouterOS, so I sent them that way.
>
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
> - Original Message -
>
> From: "Joshua Stump" <jst...@fourway.net>
> To: "mike lyon" <mike.l...@gmail.com>, "Michael Crapse" <
> mich...@wi-fiber.io>
> Cc: "NANOG list" <nanog@nanog.org>
> Sent: Tuesday, May 22, 2018 1:59:27 PM
> Subject: RE: DirecTV Now contact
>
> Similar experience for us as well.
>
> Joshua Stump
> Network Admin
> Fourway.NET
> 800-733-0062
>
> -Original Message-
> From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com
> Sent: Tuesday, May 22, 2018 2:29 PM
> To: Michael Crapse <mich...@wi-fiber.io>
> Cc: NANOG list <nanog@nanog.org>
> Subject: Re: DirecTV Now contact
>
> Yeah, our eyeball network has problems with DirecTV too.
>
> Would be nice if they were at the various peering exchanges...
>
> -Mike
>
> > On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote:
> >
> > Our eyeball network is consistently having some streaming
> > issues(buffering) with DirecTV now. Our main recourse is to sell them
> > on youtube TV and netflix. fixes the issue, no more complaints from
> > our customers. Issues mainly occur during peak times and even on
> > 300+mbps low latency/jitter customers.
> > However, if someone from DirecTV could contact me off list and we can
> > debug this issue so that we don't have to keep pulling people to other
> > services that would be great.
> > Alternatively, if anyone could suggest with whom to peer to reduce the
> > impact of this issue, that would be great.
> > A solution that would be even better is if someone from Youtube TV
> > would contact us off list and we can set up something commissioned
> > based for all the good things we say about your service, and of course
> > give our tech support people a reason to not be frustrated with the
> > calls we receive for this issue.
>
>
>

Re: DirecTV Now contact

2018-05-22 Thread Mike Hammett 
I don't have DirecTV Now. What CDN are they using? Fire up a stream and use 
Torch to see what IP it's coming from. 

Torch is a tool in Mikrotik RouterOS. I recognize those three as likely being 
familiar with RouterOS, so I sent them that way. 




- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

- Original Message -

From: "Joshua Stump" <jst...@fourway.net> 
To: "mike lyon" <mike.l...@gmail.com>, "Michael Crapse" <mich...@wi-fiber.io> 
Cc: "NANOG list" <nanog@nanog.org> 
Sent: Tuesday, May 22, 2018 1:59:27 PM 
Subject: RE: DirecTV Now contact 

Similar experience for us as well. 

Joshua Stump 
Network Admin 
Fourway.NET 
800-733-0062 

-Original Message- 
From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com 
Sent: Tuesday, May 22, 2018 2:29 PM 
To: Michael Crapse <mich...@wi-fiber.io> 
Cc: NANOG list <nanog@nanog.org> 
Subject: Re: DirecTV Now contact 

Yeah, our eyeball network has problems with DirecTV too. 

Would be nice if they were at the various peering exchanges... 

-Mike 

> On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote: 
> 
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers. 
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great. 
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great. 
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.

RE: DirecTV Now contact

2018-05-22 Thread Joshua Stump 
Similar experience for us as well.

Joshua Stump
Network Admin
Fourway.NET
800-733-0062

-Original Message-
From: NANOG <nanog-boun...@nanog.org> On Behalf Of mike.l...@gmail.com
Sent: Tuesday, May 22, 2018 2:29 PM
To: Michael Crapse <mich...@wi-fiber.io>
Cc: NANOG list <nanog@nanog.org>
Subject: Re: DirecTV Now contact

Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse <mich...@wi-fiber.io> wrote:
> 
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers.
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.

Re: DirecTV Now contact

2018-05-22 Thread mike . lyon 
Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse  wrote:
> 
> Our eyeball network is consistently having some streaming issues(buffering)
> with DirecTV now. Our main recourse is to sell them on youtube TV and
> netflix. fixes the issue, no more complaints from our customers. Issues
> mainly occur during peak times and even on 300+mbps low latency/jitter
> customers.
> However, if someone from DirecTV could contact me off list and we can debug
> this issue so that we don't have to keep pulling people to other services
> that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV would
> contact us off list and we can set up something commissioned based for all
> the good things we say about your service, and of course give our tech
> support people a reason to not be frustrated with the calls we receive for
> this issue.