Re: [OPEN-ILS-GENERAL] Special circulations problem
In my testing, this patch fixed the problem: https://bugs.launchpad.net/evergreen/+bug/1781274 (However it hasn't been committed to core code yet.) Terran McCanna, PINES Program Manager -- Georgia Public Library Service | University System of Georgia 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 (404) 235-7138 | tmcca...@georgialibraries.org http://help.georgialibraries.org | h...@help.georgialibraries.org <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> Join our email list <http://georgialibraries.org> for stories of Georgia libraries making an impact in our communities. On Thu, Jan 30, 2020 at 10:15 AM Chris Owens wrote: > Thank you all for the suggestions. Adding a penny to the bill and paying > it did indeed take it off the Special Circulations list. > > Chris > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > > On 1/30/2020 9:15 AM, Dawn Dale wrote: > > Hi Chris, > > This has happened in PINES when the bill does not close properly. It has > been reported as a bug and I believe it has been fixed for later versions. > > What I did was go in and add a penny to the bill and then pay the penny to > force the bill to close. > > I hope this helps. > > Thanks, > > > Dawn Dale, PINES Services Specialist - Circulation > > Georgia Public Library Service | University System of Georgia > > 2872 Woodcock Boulevard, Suite 250, Atlanta, GA 30341 > > tel: 404.291-2800 | dd...@georgialibraries.org > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > > Join our email list <http://georgialibraries.org/subscription/> for > stories of Georgia libraries making an impact in our communities. > > > > > > > On Thu, Jan 30, 2020 at 7:52 AM Frasur, Ruth > wrote: > >> In 3.2, there is no actions menu in the other/special circulations menu. >> This is generally where the non-cataloged items show up. I’m not sure if >> this is a feature or bug. (I feel like that should be a trivia category) >> >> >> >> Ruth Frasur >> >> *Evergreen Development and Support Administrator* >> >> Indiana State Library >> >> 140 N. Senate Ave. >> >> Indianapolis, IN 46204 >> >> (317) 460-7556 >> >> >> >> *From:* Open-ils-general [mailto: >> open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Diane >> Disbro >> *Sent:* Wednesday, January 29, 2020 8:33 PM >> *To:* Evergreen Discussion Group < >> open-ils-general@list.georgialibraries.org> >> *Subject:* Re: [OPEN-ILS-GENERAL] Special circulations problem >> >> >> >> This is an EXTERNAL email. Exercise caution. DO NOT open attachments >> or click links from unknown senders or unexpected email. >> -- >> >> Hi - >> >> >> >> You tried Check In from the Actions menu? >> >> >> Diane Disbro >> >> Pronouns: she/her >> >> Branch Manager/Circulation Coordinator >> >> Union Branch >> >> Scenic Regional Library >> >> 251 Union Plaza Drive >> >> Union, MO 63084 >> >> (636) 583-3224 >> >> ddis...@scenicregional.org >> >> >> >> >> >> >> >> >> >> >> >> On Wed, Jan 29, 2020 at 5:37 PM Chris Owens >> wrote: >> >> Would anyone happen to know how to clear an item out of the Other/Special >> Circulations category on a patron's account (version 3.3)? The item has no >> bills attached that I can see and has been circulating among other patrons, >> but I cannot figure out a way to delete it from this patron's account. >> >> Thanks, >> Chris >> >> -- >> >> Chris Owens >> >> Director >> >> Blanchester Public Library >> >> 110 N. Broadway >> >> Blanchester, OH 45107 >> >> 937-783-3585 >> >> 937-783-2910 (fax) >> >> cow...@blanlibrary.org >> >> >> >> >> >>
Re: [OPEN-ILS-GENERAL] Special circulations problem
That’s true, Diane. I tend to think of it all as part and parcel. My apologies for confusion added. Ruth Frasur Evergreen Development and Support Administrator Indiana State Library 140 N. Senate Ave. Indianapolis, IN 46204 (317) 460-7556 From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Diane Disbro Sent: Thursday, January 30, 2020 12:36 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Special circulations problem This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. Hi - There is an Action menu in 3.3 and there was in the XUL client. That's where Lost and Long Overdue items are found. I wonder what happened to 3.2? There is a separate tab for non-cataloged items so there are three tabs in Items Out. Thanks. Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenicregional.org<mailto:ddis...@scenicregional.org> On Thu, Jan 30, 2020 at 6:52 AM Frasur, Ruth mailto:rfra...@library.in.gov>> wrote: In 3.2, there is no actions menu in the other/special circulations menu. This is generally where the non-cataloged items show up. I’m not sure if this is a feature or bug. (I feel like that should be a trivia category) Ruth Frasur Evergreen Development and Support Administrator Indiana State Library 140 N. Senate Ave. Indianapolis, IN 46204 (317) 460-7556 From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org<mailto:open-ils-general-boun...@list.georgialibraries.org>] On Behalf Of Diane Disbro Sent: Wednesday, January 29, 2020 8:33 PM To: Evergreen Discussion Group mailto:open-ils-general@list.georgialibraries.org>> Subject: Re: [OPEN-ILS-GENERAL] Special circulations problem This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. Hi - You tried Check In from the Actions menu? Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenicregional.org<mailto:ddis...@scenicregional.org> On Wed, Jan 29, 2020 at 5:37 PM Chris Owens mailto:cow...@blanlibrary.org>> wrote: Would anyone happen to know how to clear an item out of the Other/Special Circulations category on a patron's account (version 3.3)? The item has no bills attached that I can see and has been circulating among other patrons, but I cannot figure out a way to delete it from this patron's account. Thanks, Chris -- Chris Owens Director Blanchester Public Library 110 N. Broadway Blanchester, OH 45107 937-783-3585 937-783-2910 (fax) cow...@blanlibrary.org<mailto:cow...@blanlibrary.org>
Re: [OPEN-ILS-GENERAL] Special circulations problem
Hi - There is an Action menu in 3.3 and there was in the XUL client. That's where Lost and Long Overdue items are found. I wonder what happened to 3.2? There is a separate tab for non-cataloged items so there are three tabs in Items Out. Thanks. Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenicregional.org On Thu, Jan 30, 2020 at 6:52 AM Frasur, Ruth wrote: > In 3.2, there is no actions menu in the other/special circulations menu. > This is generally where the non-cataloged items show up. I’m not sure if > this is a feature or bug. (I feel like that should be a trivia category) > > > > Ruth Frasur > > *Evergreen Development and Support Administrator* > > Indiana State Library > > 140 N. Senate Ave. > > Indianapolis, IN 46204 > > (317) 460-7556 > > > > *From:* Open-ils-general [mailto: > open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Diane > Disbro > *Sent:* Wednesday, January 29, 2020 8:33 PM > *To:* Evergreen Discussion Group < > open-ils-general@list.georgialibraries.org> > *Subject:* Re: [OPEN-ILS-GENERAL] Special circulations problem > > > > This is an EXTERNAL email. Exercise caution. DO NOT open attachments > or click links from unknown senders or unexpected email. > -- > > Hi - > > > > You tried Check In from the Actions menu? > > > Diane Disbro > > Pronouns: she/her > > Branch Manager/Circulation Coordinator > > Union Branch > > Scenic Regional Library > > 251 Union Plaza Drive > > Union, MO 63084 > > (636) 583-3224 > > ddis...@scenicregional.org > > > > > > > > > > > > On Wed, Jan 29, 2020 at 5:37 PM Chris Owens > wrote: > > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > > Thanks, > Chris > > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > > >
Re: [OPEN-ILS-GENERAL] Special circulations problem
es.org] On Behalf Of Diane Disbro Sent: Wednesday, January 29, 2020 8:33 PM To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org> Subject: Re: [OPEN-ILS-GENERAL] Special circulations problem This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. Hi - You tried Check In from the Actions menu? Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenic
Re: [OPEN-ILS-GENERAL] Special circulations problem
I agree with Anna that bug 1781274 is likely to blame. If you don't have database access, you can try the strategy posted in the bug comments: https://bugs.launchpad.net/evergreen/+bug/1781274/comments/1 Select the transaction in the Other/Special Circulations tab, and choose Add Billing from the Actions menu (which is there in 3.3). Add a $.01 billing to the transaction and then pay it off with a forgive payment on the Bill screen. Hope this helps, Michele -- Michele M. Morgan, Technical Support Analyst North of Boston Library Exchange, Danvers Massachusetts mmor...@noblenet.org On Thu, Jan 30, 2020 at 8:52 AM Goben, Anna wrote: > We’ve seen this happen when this bug rears up for Lost/CR materials: > > > > https://bugs.launchpad.net/evergreen/+bug/1781274 > > > > Even if you check the CR item in the xact has to be closed for the item to > fall away from the special/other interface. The fix for us has been to > manually close the xact in the DB. > > > > -Anna > > > > Anna Goben > > Evergreen Indiana Coordinator > > Indiana State Library > > 140 N Senate Ave > > Indianapolis, IN 46204 > > 317-234-6624 > > Fax: 317-232-1925 > > > > *From:* Open-ils-general [mailto: > open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Chris > Owens > *Sent:* Wednesday, January 29, 2020 2:05 PM > *To:* 'Evergreen Discussion Group' < > open-ils-general@list.georgialibraries.org> > *Subject:* [OPEN-ILS-GENERAL] Special circulations problem > > > > This is an EXTERNAL email. Exercise caution. DO NOT open attachments > or click links from unknown senders or unexpected email. > -- > > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > > Thanks, > Chris > > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > >
Re: [OPEN-ILS-GENERAL] Special circulations problem
Hi Chris, This has happened in PINES when the bill does not close properly. It has been reported as a bug and I believe it has been fixed for later versions. What I did was go in and add a penny to the bill and then pay the penny to force the bill to close. I hope this helps. Thanks, Dawn Dale, PINES Services Specialist - Circulation Georgia Public Library Service | University System of Georgia 2872 Woodcock Boulevard, Suite 250, Atlanta, GA 30341 tel: 404.291-2800 | dd...@georgialibraries.org <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> Join our email list <http://georgialibraries.org/subscription/> for stories of Georgia libraries making an impact in our communities. On Thu, Jan 30, 2020 at 7:52 AM Frasur, Ruth wrote: > In 3.2, there is no actions menu in the other/special circulations menu. > This is generally where the non-cataloged items show up. I’m not sure if > this is a feature or bug. (I feel like that should be a trivia category) > > > > Ruth Frasur > > *Evergreen Development and Support Administrator* > > Indiana State Library > > 140 N. Senate Ave. > > Indianapolis, IN 46204 > > (317) 460-7556 > > > > *From:* Open-ils-general [mailto: > open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Diane > Disbro > *Sent:* Wednesday, January 29, 2020 8:33 PM > *To:* Evergreen Discussion Group < > open-ils-general@list.georgialibraries.org> > *Subject:* Re: [OPEN-ILS-GENERAL] Special circulations problem > > > > This is an EXTERNAL email. Exercise caution. DO NOT open attachments > or click links from unknown senders or unexpected email. > -- > > Hi - > > > > You tried Check In from the Actions menu? > > > Diane Disbro > > Pronouns: she/her > > Branch Manager/Circulation Coordinator > > Union Branch > > Scenic Regional Library > > 251 Union Plaza Drive > > Union, MO 63084 > > (636) 583-3224 > > ddis...@scenicregional.org > > > > > > > > > > > > On Wed, Jan 29, 2020 at 5:37 PM Chris Owens > wrote: > > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > > Thanks, > Chris > > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > > >
Re: [OPEN-ILS-GENERAL] Special circulations problem
We’ve seen this happen when this bug rears up for Lost/CR materials: https://bugs.launchpad.net/evergreen/+bug/1781274 Even if you check the CR item in the xact has to be closed for the item to fall away from the special/other interface. The fix for us has been to manually close the xact in the DB. -Anna Anna Goben Evergreen Indiana Coordinator Indiana State Library 140 N Senate Ave Indianapolis, IN 46204 317-234-6624 Fax: 317-232-1925 From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Chris Owens Sent: Wednesday, January 29, 2020 2:05 PM To: 'Evergreen Discussion Group' Subject: [OPEN-ILS-GENERAL] Special circulations problem This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. Would anyone happen to know how to clear an item out of the Other/Special Circulations category on a patron's account (version 3.3)? The item has no bills attached that I can see and has been circulating among other patrons, but I cannot figure out a way to delete it from this patron's account. Thanks, Chris -- Chris Owens Director Blanchester Public Library 110 N. Broadway Blanchester, OH 45107 937-783-3585 937-783-2910 (fax) cow...@blanlibrary.org<mailto:cow...@blanlibrary.org>
Re: [OPEN-ILS-GENERAL] Special circulations problem
In 3.2, there is no actions menu in the other/special circulations menu. This is generally where the non-cataloged items show up. I’m not sure if this is a feature or bug. (I feel like that should be a trivia category) Ruth Frasur Evergreen Development and Support Administrator Indiana State Library 140 N. Senate Ave. Indianapolis, IN 46204 (317) 460-7556 From: Open-ils-general [mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Diane Disbro Sent: Wednesday, January 29, 2020 8:33 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] Special circulations problem This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. Hi - You tried Check In from the Actions menu? Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenicregional.org<mailto:ddis...@scenicregional.org> On Wed, Jan 29, 2020 at 5:37 PM Chris Owens mailto:cow...@blanlibrary.org>> wrote: Would anyone happen to know how to clear an item out of the Other/Special Circulations category on a patron's account (version 3.3)? The item has no bills attached that I can see and has been circulating among other patrons, but I cannot figure out a way to delete it from this patron's account. Thanks, Chris -- Chris Owens Director Blanchester Public Library 110 N. Broadway Blanchester, OH 45107 937-783-3585 937-783-2910 (fax) cow...@blanlibrary.org<mailto:cow...@blanlibrary.org>
Re: [OPEN-ILS-GENERAL] Special circulations problem
Hi - You tried Check In from the Actions menu? Diane Disbro Pronouns: she/her Branch Manager/Circulation Coordinator Union Branch Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-3224 ddis...@scenicregional.org On Wed, Jan 29, 2020 at 5:37 PM Chris Owens wrote: > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > Thanks, > Chris > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > >
[OPEN-ILS-GENERAL] Special circulations problem
Title: Sincerely, Would anyone happen to know how to clear an item out of the Other/Special Circulations category on a patron's account (version 3.3)? The item has no bills attached that I can see and has been circulating among other patrons, but I cannot figure out a way to delete it from this patron's account. Thanks, Chris -- Chris Owens Director Blanchester Public Library 110 N. Broadway Blanchester, OH 45107 937-783-3585 937-783-2910 (fax) cow...@blanlibrary.org
