I believe the problem with To and Cc is because of the fancy interface to
providing entries to To and Cc.
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Modules/AgentTicketEmail.pm#L182
my $CustomersNumberCc = $Self->{ParamObject}->GetParam( Param =>
'CustomerTicketCounterCcCustomer' ) || 0;
if ($CustomersNumberCc) {
my $CustomerCounterCc = 1;
for my $Count ( 1 ... $CustomersNumberCc ) {
my $CustomerElementCc = $Self->{ParamObject}->GetParam( Param
=> 'CcCustomerTicketText_' . $Count );
my $CustomerKeyCc = $Self->{ParamObject}->GetParam( Param
=> 'CcCustomerKey_' . $Count )
Basically, there is an internal counter that is used to apply the entry:
The following may be of use:
On Wed, Aug 10, 2016 at 10:04 AM, Julius Haake
wrote:
> Gerald, thank you for your answer.
>
> I commented them out after testing. In fact the fields are not working, I
> cannot fill in the customer ID or, to be precise, I just don't know the
> correct field-Names for customer-ID, CC, BCC, etc.
>
> >Are they nonfunctional because they're commented or is it simply
> >coincidental that you indicated the nonfunctional entities by prefacing
> >them with a comment in what you posted?
>
> Any help is highly appreciated
>
> BR
> Julius
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
