[otrs] Falko Zurell is out of the office.
I will be out of the office starting 25.05.2006 and will not return until 01.07.2006. Issues regarding T-Community should be directed to [EMAIL PROTECTED] Issues regarding application management should be directed to [EMAIL PROTECTED] kind regards Falko Zurell ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Ticket view - Flat rather than threade
Hi, Des Quinn schrieb: Hi, In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to be able to read all the content on that ticket in one long page rather than clicking on all the entries. I Ticket::Frontend::ZoomExpand know I cant get the print layout but it keeps asking me for a printer to print to :( I searched for the Javascript-print-command and disabled it within the sourcecode. The feature of disabling the print dialog via sysconfig would be nice for further versions of OTRS. appreciate any help Regards Des Quinn Equinox Consulting www.equinox-consulting.co.uk Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Configuring OTRS on WIndows to use a remote MySql database
Martin Barrs wrote:
I’ve installed a vanilla Windows OTRS installation, from the OTRS
media, and now I’d like to point the OTRS instance to an existing
OTRS MySql database on a different machine. I’ve poked around in
the SysConfig screens and found nothing. I could really do with
some help!
Check the Kernel/Config.pm file, in which you'll need to edit $Self->
{DatabaseHost}, $Self->{Database}, $Self->{DatabaseUser}, $Self->
{DatabasePw} and $Self->{DatabaseDSN}.
Nils Breunese.___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
[otrs] Configuring OTRS on WIndows to use a remote MySql database
Hi, I’ve installed a vanilla Windows OTRS installation, from the OTRS media, and now I’d like to point the OTRS instance to an existing OTRS MySql database on a different machine. I’ve poked around in the SysConfig screens and found nothing. I could really do with some help! Thanks in advance. Martin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
thanks >>> [EMAIL PROTECTED] 06/29/06 03:36PM >>> Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up
RE: [otrs] smtp problem
Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as o
RE: [otrs] smtp problem
yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin
RE: [otrs] smtp problem
We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] New Install Error in sysconfig and Package Manager
Yep, why not just institute a forum? After all its the "modern" way of doing things :) maybe i'm just too bleeding edge! On 6/29/06 2:45 PM, "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: > Joseph Atkins wrote: > >> I would love to be able to search these archives..but I could not >> find a >> search feature...where might one find that. > > I just use Google: "site:lists.otrs.org XML Parser Lite -CVS" > > But you're right, http://lists.otrs.org/pipermail/otrs/ could use a > search function. > > Nils Breunese. > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] New Install Error in sysconfig and Package Manager
Joseph Atkins wrote: I would love to be able to search these archives..but I could not find a search feature...where might one find that. I just use Google: "site:lists.otrs.org XML Parser Lite -CVS" But you're right, http://lists.otrs.org/pipermail/otrs/ could use a search function. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] New Install Error in sysconfig and Package Manager
I would love to be able to search these archives..but I could not find a search feature...where might one find that. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Thursday, June 29, 2006 1:56 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] New Install Error in sysconfig and Package Manager I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: - ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 -- Clicking on sysconfig gives me the following: -- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. -- Anyone have any ideas on how to fix/troubleshoot this? Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] New Install Error in sysconfig and Package Manager
Joseph Atkins wrote: I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: - ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 -- Clicking on sysconfig gives me the following: -- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. -- Anyone have any ideas on how to fix/troubleshoot this? This has been asked a lot of times. Please search the list archives before posting. Basically you need the XML::Parser::Lite module as listed in the dependencies you need to install. You can run the otrs.checkModules command to check if you have all dependencies installed. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] New Install Error in sysconfig and Package Manager
I have just reinstalled Otrs on a clean formatted Unbutu install and when I try and click on Package manager I get the following error: - ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Jun 29 13:54:00 2006 Message: ??? Traceback (4097): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 -- Clicking on sysconfig gives me the following: -- Software error: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781. -- Anyone have any ideas on how to fix/troubleshoot this? Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Ticket view - Flat rather than threade
Hi, In 1.3 when I was viewing tickets in the Agent view all the responses were in a Flat view as opposed to the Threaded view that you get with v2. Is there a parameter that can be changed so that I can have this behaviour again. When I zoom in on a ticket I want to be able to read all the content on that ticket in one long page rather than clicking on all the entries. I know I cant get the print layout but it keeps asking me for a printer to print to :( appreciate any help Regards Des Quinn Equinox Consulting www.equinox-consulting.co.uk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] smtp problem
Bad virus scanner! Nope you are going to need to call the vendor or read the manual that came with it :) On 6/29/06 10:30 AM, "Tom French" <[EMAIL PROTECTED]> wrote: > Andy, > > One of my colleagues, found this, which may be the REAL issue. > Seems our AntiVirus console may be restricting the mail. > > http://kbase.pscs.co.uk/index.php?article=242 > > Can anyone tell me the EXCLUDED PROCESS name for OTRS? > > > > Tom French > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Thursday, June 29, 2006 10:15 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Your SMTP has issues :( > > Im no exchange guru but basically you need to allow your OTRS system to > "relay" through your exchange SMTP. This is a configuration that should > be > made keeping in mind that you only want computers on your > "private/internal/natted" network can relay directly through. > > For example, in my company I don't allow workstations to relay through > our > mail server but I do allow the server subnet to. > > I do remember a setting like "allow relay through these hosts" in the > smtp > configuration where you can add stuff to the list to explicitly deny or > toggle a radio button to ONLY allow whats in the list, which the latter > seems more logical for your solution. > > HTH, > > Andy Lubel > > > On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > >> Hi, >> >> I forgot to include this small test. >> >> Microsoft Windows [Version 5.2.3790] >> (C) Copyright 1985-2003 Microsoft Corp. >> >> ping mail.deicorp.net >> >> Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: >> >> Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 >> Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 >> >> Ping statistics for xxx.xxx.xxx.xxx: >> Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), >> Approximate round trip times in milli-seconds: >> Minimum = 0ms, Maximum = 0ms, Average = 0ms >> >> telnet mail.deicorp.net 25 >> Connecting To mail.deicorp.net...Could not open connection to the > host, >> on port >> 25: Connect failed >> >> >> Tom French >> >> >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of >> Andy Lubel >> Sent: Wednesday, June 28, 2006 2:03 PM >> To: User questions and discussions about OTRS.org >> Subject: Re: [otrs] smtp problem >> >> Let us know how this test works out: >> >> Open a command prompt/shell on the computer that has OTRS installed >> Type in "TELNET [exchange.servername.here] 25" (where >> [exchange.servername.here] is your exchange/SMTP server). >> >> You should get a window that looks like this: >> #telnet infiniti.lala.com 25 >> #Trying xxx.xxx.xx.xxx... >> #Connected to infiniti.lala.com. >> #Escape character is '^]'. >> #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: >> 6.0.. >> ready at Wed, 28 Jun 2006 13:59:45 -0400 >> >> (type in "quit" to close session) >> >> >> Does this work for you? >> >> >> >> >> On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: >> >>> We changed from our Postfix on Linux mail server system to Exchange >> also a few >>> weeks ago, and it killed our mail notification. Our new IT security >> policy >>> probably means that OTRS never will be routed through exchange. >>> >>> I have been looking at alternative solutions, specifically setting up >> sendmail >>> on the same server as OTRS and using it as our outgoing server. >>> >>> I am monitoring this discussion closely and ask that if you find a >> solution, >>> please post it to the newsgroup. >>> >>> Thanks >>> >>> ___ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail. http://kbase.pscs.co.uk/index.php?article=242 Can anyone tell me the EXCLUDED PROCESS name for OTRS? Tom French From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Thursday, June 29, 2006 10:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > Hi, > > I forgot to include this small test. > > Microsoft Windows [Version 5.2.3790] > (C) Copyright 1985-2003 Microsoft Corp. > > ping mail.deicorp.net > > Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: > > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > > Ping statistics for xxx.xxx.xxx.xxx: > Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > telnet mail.deicorp.net 25 > Connecting To mail.deicorp.net...Could not open connection to the host, > on port > 25: Connect failed > > > Tom French > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Wednesday, June 28, 2006 2:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Let us know how this test works out: > > Open a command prompt/shell on the computer that has OTRS installed > Type in "TELNET [exchange.servername.here] 25" (where > [exchange.servername.here] is your exchange/SMTP server). > > You should get a window that looks like this: > #telnet infiniti.lala.com 25 > #Trying xxx.xxx.xx.xxx... > #Connected to infiniti.lala.com. > #Escape character is '^]'. > #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: > 6.0.. > ready at Wed, 28 Jun 2006 13:59:45 -0400 > > (type in "quit" to close session) > > > Does this work for you? > > > > > On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > >> We changed from our Postfix on Linux mail server system to Exchange > also a few >> weeks ago, and it killed our mail notification. Our new IT security > policy >> probably means that OTRS never will be routed through exchange. >> >> I have been looking at alternative solutions, specifically setting up > sendmail >> on the same server as OTRS and using it as our outgoing server. >> >> I am monitoring this discussion closely and ask that if you find a > solution, >> please post it to the newsgroup. >> >> Thanks >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] smtp problem
Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > Hi, > > I forgot to include this small test. > > Microsoft Windows [Version 5.2.3790] > (C) Copyright 1985-2003 Microsoft Corp. > > ping mail.deicorp.net > > Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: > > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > > Ping statistics for xxx.xxx.xxx.xxx: > Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > telnet mail.deicorp.net 25 > Connecting To mail.deicorp.net...Could not open connection to the host, > on port > 25: Connect failed > > > Tom French > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Wednesday, June 28, 2006 2:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Let us know how this test works out: > > Open a command prompt/shell on the computer that has OTRS installed > Type in "TELNET [exchange.servername.here] 25" (where > [exchange.servername.here] is your exchange/SMTP server). > > You should get a window that looks like this: > #telnet infiniti.lala.com 25 > #Trying xxx.xxx.xx.xxx... > #Connected to infiniti.lala.com. > #Escape character is '^]'. > #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: > 6.0.. > ready at Wed, 28 Jun 2006 13:59:45 -0400 > > (type in "quit" to close session) > > > Does this work for you? > > > > > On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > >> We changed from our Postfix on Linux mail server system to Exchange > also a few >> weeks ago, and it killed our mail notification. Our new IT security > policy >> probably means that OTRS never will be routed through exchange. >> >> I have been looking at alternative solutions, specifically setting up > sendmail >> on the same server as OTRS and using it as our outgoing server. >> >> I am monitoring this discussion closely and ask that if you find a > solution, >> please post it to the newsgroup. >> >> Thanks >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Users - QUEUE
Hi! I added a User and selected a certain QUEUE for him to view. But the User still can view all QUEUEs upon log in. Did I miss something? -- Oliver A. Rojo __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
FW: [otrs] Active Directory
Title: Re: [otrs] Active Directory Can some one please help me, how can I disable the Customer User Management. I am trying to sort the problem below. Thanks From: Mamakwa M. Sefiri Sent: 23 June 2006 08:06 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets “Login failed! Your username or password was entered incorrectly. “ I have checked on the Customer User Management her details are not there. From: Andy Lubel [mailto:[EMAIL PROTECTED] Sent: 22 June 2006 04:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Active Directory They need to log in. On 6/22/06 8:40 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself. I have added new Customer on our Active Directory and the do not appear on Customer User Groups Management. Please advise. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Show all company tickets
Hi, When I log into the system as a customeruser, I can only see my own tickets, not the company tickets :-( What setting do I have to make so that all customer users can see all the company tickets? greetings, Rene###This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] User to QUEUE question
I've created some users and selected a certain QUEUE for him to view upon login but still he can view and move tickets into other QUEUES? What will I do? -- Oliver A. Rojo __ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
