Re: [otrs] Adding CustomerID column to 2.4 dashboard lists
Sweet. Thanks for sharing John.
I think that's really useful and was something I missed from the OOTB solution.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of John
Murray
Sent: 18. august 2009 17:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before
the "Time" TD element:
$QData{"CustomerID","15"}
A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software
42-44 High Street
Shepperton
TW17 9AU
United Kingdom
Registered in England number 2568792
+44-1932-252568
www.georgejames.com
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[otrs] Automatic login to OTRS
Hi, We've just installed OTRS (2.4.3) on a dedicated server of ours. We still have our web site located on a different host (cmsmadesimple). I was wondering, how can I implement auto-login from one server (our cms) to the new OTRS site. If someone had similar need in the past and can provide code it will be great, else pointing to the right methods/file will be helpful as well, we have enough PHP (cms) and Perl knowledge in the company to write code. Thanks, Sagy Volkov - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] I`m out of the office.
I will be out of the office starting 2009-08-19 and will not return until 2009-08-20. I will respond to your message when I return. In any urgent case please call IT Service Desk (+48 33 8225 373) or e-mail: servicedesk_hotl...@pl.enersys.com) URL: www.enersys.com.pl & www.enersys.com EnerSys spolka z ograniczona odpowiedzialnoscia wpisana do Krajowego Rejestru Sadowego VIII Wydzial Gospodarczy Sadu Rejonowego w Bielsku-Bialej, pod numerem KRS: 228962 Adres: ul. Leszczynska 73, 43-301 Bielsko-Biala, Polska. REGON: 240025215, NIP: 937-244-34-60. Wysokosc kapitalu zakladowego: 50.000.000 zlotych. Wiadomosc ta jest przeznaczona jedynie dla osoby lub podmiotu, ktory jest jej adresatem i moze zawierac poufne i/lub uprzywilejowane informacje. Zakazane jest jakiekolwiek przegladanie, przesylanie, rozpowszechnianie lub inne wykorzystanie tych informacji lub podjecie jakichkolwiek dzialan odnosnie tych informacji przez osoby lub podmioty inne niz zamierzony adresat. Jezeli Panstwo otrzymali przez pomylke te informacje prosimy o poinformowanie o tym nadawcy i usuniecie tej wiadomosci z wszelkich komputerow. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Disabling certain attachment types
Hi Julian, On Aug 6, 2009, at 15:39 , Cook, Julian wrote: Yes, the two options we have are 1. Disabling certain file types (exe, vbs.etc) 2. if 1. Is not possible, then disabling the ability to attach completely files to "Phone Ticket" and "Email ticket" options. In OTRS standard there is currently no possibility to configure this. But it would be possible to extend the code to do so. There is one file which is responsible for file uploading -=> Kernel/System/Web/Request.pm -> GetUploadAll() If you want remove/strip certain file types (exe, vbs.etc) from incoming emails, you could create an postmaster pre filter which removed this kind of file types before the emails gets processed. I hope this info will help you. :) We might implement the public face of OTRS later (keeping with the government's reputation at moving glacially :-), for right now we're using it for internal ticketing. Sounds very interesting. :) Many thanks! Julian -Martin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz, just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment? For more see: http://www.youtube.com/watch?v=IVljPaMqFfY -Martin On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote: Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter. OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change) Every time i try to upload the GeneralCatalog module from the webinterface I get: ==snip== Error: Need ContentType! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009 Message: Need ContentType! Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ==snip== Best Regards -M - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi people of the otrs republicI'm having issues installing the ITSM modules.Unfortunately google hasn't been helpful in this matter. OS: Debian Gnu Linux 5.0 (lenny)OTRS Version: 2.4.2 (installed from tar.gz archive)Mysql 5Apache 2.2Perl 5.10.0my.cnf has the max_allowed_packet = 20M (restarted mysql after the change) Every time i try to upload the GeneralCatalog module from the webinterface I get: ==snip==Error: Need ContentType! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009 Message: Need ContentType! Traceback (4130):Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ==snip== Best Regards -M- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Config : OSX 10.4.11 / Apache 1.3.33(Darwin)
I have tried to set this up but am getting some errors on apachectl
configtest
[Tue Aug 18 10:32:27 2009] [error] Can't locate
Kernel/Output/HTML/NavBarTicketBulkAction.pm in @INC (@INC contains: ../../
/opt/otrs/Kernel/cpan-lib /opt/otrs/
/System/Library/Perl/5.8.6/darwin-thread-multi-2level
/System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level
/Library/Perl/5.8.6 /Library/Perl
/Network/Library/Perl/5.8.6/darwin-thread-multi-2level
/Network/Library/Perl/5.8.6 /Network/Library/Perl
/System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level
/System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1 . /usr/ /usr/lib/perl)
at /opt/otrs/scripts/apache-perl-startup.pl line 211.\nBEGIN
failed--compilation aborted at /opt/otrs/scripts/apache-perl-startup.pl line
211.\nCompilation failed in require at (eval 2) line 1.\n
Syntax error on line 14 of /opt/otrs/scripts/apache-httpd.include.conf:
Can't locate Kernel/Output/HTML/NavBarTicketBulkAction.pm in @INC (@INC
contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
/System/Library/Perl/5.8.6/darwin-thread-multi-2level
/System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level
/Library/Perl/5.8.6 /Library/Perl
/Network/Library/Perl/5.8.6/darwin-thread-multi-2level
/Network/Library/Perl/5.8.6 /Network/Library/Perl
/System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level
/System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1 . /usr/ /usr/lib/perl)
at /opt/otrs/scripts/apache-perl-startup.pl line 211.
BEGIN failed--compilation aborted at
/opt/otrs/scripts/apache-perl-startup.pl line 211.
Compilation failed in require at (eval 2) line 1.
What I have done is added ³Include
/opt/otrs/scripts/apache-httpd.include.conf² to the end my httpd.conf file
and uncommented line 14 ³Perlrequire
/opt/otrs/scripts/apache-perl-startup.pl²
Do I need to do anything to my /etc/httpd/sites/0003.mysite.conf?
## Default Virtual Host Configuration
ServerName mysite.power-soft.net
ServerAdmin ad...@mysite.net
DocumentRoot "/opt/otrs/bin/cgi-bin"
DirectoryIndex "index.pl" "index.html"
CustomLog '|/usr/sbin/rotatelogs "/var/log/httpd/access_log" 604800'
"%{PC-Remote-Addr}i %l %u %t \"%r\" %>s %b"
ErrorLog '|/usr/sbin/rotatelogs "/var/log/httpd/error_log" 604800'
ErrorDocument 404 /error.html
SSLEngine Off
SSLLog "/var/log/httpd/ssl_engine_log"
SSLCertificateFile "/etc/certificates/Default.crt"
SSLCertificateKeyFile "/etc/certificates/Default.key"
SSLCipherSuite
"ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:+LOW:!SSLv2:+EXP:+eNULL"
DAVLockDB "/var/run/davlocks/.davlock100"
DAVMinTimeout 600
Options All -Indexes +ExecCGI +Includes +MultiViews
DAV Off
AllowOverride None
RewriteEngine On
RewriteCond %{REQUEST_METHOD} ^TRACE
RewriteRule .* - [F]
Alias "/otrs-web/" "/opt/otrs/var/httpd/htdocs/"
LogLevel warn
On 17/08/09 12:34 PM, "Mik Rose" wrote:
> Hey there guy¹s
>
>
> I would love to enable the mod_perl for our site but am not too sure how I
> should go about this without messing everything up.
>
> Is there any experience out there with setting up OTRS on this flavor of
> OSX/Apache?
>
> What should I be putting in /etc/httpd/httpd.conf and
> /etc/httpd/sites/.mysitename.conf
>
> Mik Rose
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
Mikola (Mik) Rose
PowerSoft Development Corp.
CIO, Information Technology / Support Services
Customer Service: 1 (250) 642-0199
Sales Dep.: 1 (888) 833-7697
Support Dep.: 1 (250) 642-0295
www.power-soft.com
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[otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before
the "Time" TD element:
$QData{"CustomerID","15"}
A few lines later in the dtl:block:ContentLargeTicketGenericNone block
increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software
42-44 High Street
Shepperton
TW17 9AU
United Kingdom
Registered in England number 2568792
+44-1932-252568
www.georgejames.com
-
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[otrs] Changes from 2.3 to 2.4
Hi, I noticed some more changes that I think happened from 2.3 to 2.4: 1) When I add a new note, there is always an empty line in the edit textfield. Is there a config setting to remove this? 2) The agent´s last view of the locked ticket is not restored in Opera 10 after restarting it. It doesn´t seem to be saved in a cookie. Works in Firefox 3.5. Has anybody else noticed this? Cheers Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi, I have all the relevant compilers installed. With the example of XML::Parser I get the following: make[1]: *** [Expat.o] Error 1 make[1]: Leaving directory `/root/.cpan/build/XML-Parser-2.36-0Y9l54/Expat' make: *** [subdirs] Error 2 MSERGEANT/XML-Parser-2.36.tar.gz /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install Make had returned bad status, install seems impossible Failed during this command: MSERGEANT/XML-Parser-2.36.tar.gz : make NO On Tue, Aug 18, 2009 at 1:53 PM, wrote: > Hi, > > Original-Nachricht > > > > Can you please elaborate on: > > > > cpan (check-module output). So I compiled > > Apache2::Reload without errors... > > > > for example > cpan XML::Parser > > so it would be installed... > > So, you´ve make, gcc, gcc++ installed? > ModPerl::MM? > > > > > On Tue, Aug 18, 2009 at 12:47 PM, wrote: > > > > > Hi, > > > > > > I´ve had the same error yesterday and I > > > resolved all of the dependencies with > > > cpan (check-module output). So I compiled > > > Apache2::Reload without errors... > > > > > > > > > Regards > > > Günther > > > > > > Original-Nachricht > > > > Datum: Tue, 18 Aug 2009 12:08:55 +0100 > > > > Von: David Holder > > > > An: "User questions and discussions about OTRS." > > > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support > assessment > > > > > > > Hi, > > > > > > > > Cpan Apache2::Reload returned with: > > > > > > > > CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz > > > > > > > > Can't locate ModPerl/MM.pm in @INC (@INC contains: > > > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > > > > /usr/local/lib/perl5/site_perl/5.10.0 > > > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > > > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > > > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi > > /usr/lib/perl5/5.10.0 > > > > /usr/lib/perl5/site_perl .) at Makefile.PL line 39. > > > > Warning: No success on command[/usr/bin/perl Makefile.PL] > > > > Warning (usually harmless): 'YAML' not installed, will not store > > > > persistent > > > > state > > > > PHRED/Apache-Reload-0.10.tar.gz > > > > /usr/bin/perl Makefile.PL -- NOT OK > > > > Running make test > > > > Make had some problems, won't test > > > > Running make install > > > > Make had some problems, won't install > > > > Could not read > '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. > > > > Falling back to other methods to determine prerequisites > > > > > > > > Have tried even with updating. > > > > > > > > Have ran the checkmodules script which have required modules missing. > > > > Would > > > > have thought OTRS would download the dependencies or something > > > > > > > > I assume i need to install gcc/g++ to install some of these modules? > > > > > > > > David > > > > > > > > > > > > On Tue, Aug 18, 2009 at 11:12 AM, wrote: > > > > > > > > > Hi, > > > > > > > > > > try > > > > > > > > > > cpan Apache2::Reload > > > > > > > > > > If it does not work, update your CPAN-Modules > > > > > first with > > > > > > > > > > perl -MCPAN -e shell; > > > > > > > > > > Check your OTRS-Perl-Modules if any is outdated: > > > > > $OTRS_HOME$\bin\otrs.checkModules > > > > > > > > > > Regards > > > > > Guenther > > > > > > > > > > Original-Nachricht > > > > > > Datum: Tue, 18 Aug 2009 11:06:28 +0100 > > > > > > Von: David Holder > > > > > > An: "User questions and discussions about OTRS." > > > > > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support > > > assessment > > > > > > > > > > > Just some more info > > > > > > > > > > > > Added the following in my httpd.conf file: > > > > > > > > > > > > LoadModule perl_module modules/mod_perl.so > > > > > > > > > > > > restarted apache and get the following in my error_log > > > > > > > > > > > > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm > > in > > > > @INC > > > > > > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ > > > > > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > > > > > > /usr/local/lib/perl5/site_perl/5.10.0 > > > > > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > > > > > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > > > > > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi > > > > /usr/lib/perl5/5.10.0 > > > > > > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n > > > > > > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module > > > > Apache2::Reload > > > > > > for server 127.0.0.1:0, exiting... > > > > > > > > > > > > Thanks.. > > > > > > > > > > > > David > > > > > > > > > > > > > > > > > > On Tue, Aug 18, 2009 at 10:55 AM, David Holder > > > > > > wrote: > > > > > > > > > > > > > Hi Günther, > > > > > > > > > > > > > > I'm using Fedora core and no such file exists. > > > > > > > > > > > > > > As far as I know, Apadche2
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi, Original-Nachricht > > Can you please elaborate on: > > cpan (check-module output). So I compiled > Apache2::Reload without errors... > for example cpan XML::Parser so it would be installed... So, you´ve make, gcc, gcc++ installed? ModPerl::MM? > > On Tue, Aug 18, 2009 at 12:47 PM, wrote: > > > Hi, > > > > I´ve had the same error yesterday and I > > resolved all of the dependencies with > > cpan (check-module output). So I compiled > > Apache2::Reload without errors... > > > > > > Regards > > Günther > > > > Original-Nachricht > > > Datum: Tue, 18 Aug 2009 12:08:55 +0100 > > > Von: David Holder > > > An: "User questions and discussions about OTRS." > > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment > > > > > Hi, > > > > > > Cpan Apache2::Reload returned with: > > > > > > CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz > > > > > > Can't locate ModPerl/MM.pm in @INC (@INC contains: > > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > > > /usr/local/lib/perl5/site_perl/5.10.0 > > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi > /usr/lib/perl5/5.10.0 > > > /usr/lib/perl5/site_perl .) at Makefile.PL line 39. > > > Warning: No success on command[/usr/bin/perl Makefile.PL] > > > Warning (usually harmless): 'YAML' not installed, will not store > > > persistent > > > state > > > PHRED/Apache-Reload-0.10.tar.gz > > > /usr/bin/perl Makefile.PL -- NOT OK > > > Running make test > > > Make had some problems, won't test > > > Running make install > > > Make had some problems, won't install > > > Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. > > > Falling back to other methods to determine prerequisites > > > > > > Have tried even with updating. > > > > > > Have ran the checkmodules script which have required modules missing. > > > Would > > > have thought OTRS would download the dependencies or something > > > > > > I assume i need to install gcc/g++ to install some of these modules? > > > > > > David > > > > > > > > > On Tue, Aug 18, 2009 at 11:12 AM, wrote: > > > > > > > Hi, > > > > > > > > try > > > > > > > > cpan Apache2::Reload > > > > > > > > If it does not work, update your CPAN-Modules > > > > first with > > > > > > > > perl -MCPAN -e shell; > > > > > > > > Check your OTRS-Perl-Modules if any is outdated: > > > > $OTRS_HOME$\bin\otrs.checkModules > > > > > > > > Regards > > > > Guenther > > > > > > > > Original-Nachricht > > > > > Datum: Tue, 18 Aug 2009 11:06:28 +0100 > > > > > Von: David Holder > > > > > An: "User questions and discussions about OTRS." > > > > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support > > assessment > > > > > > > > > Just some more info > > > > > > > > > > Added the following in my httpd.conf file: > > > > > > > > > > LoadModule perl_module modules/mod_perl.so > > > > > > > > > > restarted apache and get the following in my error_log > > > > > > > > > > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm > in > > > @INC > > > > > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ > > > > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > > > > > /usr/local/lib/perl5/site_perl/5.10.0 > > > > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > > > > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > > > > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi > > > /usr/lib/perl5/5.10.0 > > > > > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n > > > > > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module > > > Apache2::Reload > > > > > for server 127.0.0.1:0, exiting... > > > > > > > > > > Thanks.. > > > > > > > > > > David > > > > > > > > > > > > > > > On Tue, Aug 18, 2009 at 10:55 AM, David Holder > > > > > wrote: > > > > > > > > > > > Hi Günther, > > > > > > > > > > > > I'm using Fedora core and no such file exists. > > > > > > > > > > > > As far as I know, Apadche2::Reload comes bundled in with > mod_perl. > > > So I > > > > > > don't know why this is working. > > > > > > > > > > > > Regards, > > > > > > > > > > > > David > > > > > > > > > > > > > > > > > > On Tue, Aug 18, 2009 at 10:05 AM, wrote: > > > > > > > > > > > >> Hi David, > > > > > >> > > > > > >> are you using SuSE Linux? > > > > > >> > > > > > >> If so, please add the statement "perl" to > > > > > >> APACHE_MODULES="..." in /etc/sysconfig/apache2 > > > > > >> and restart. > > > > > >> > > > > > >> Please take care of installing mod_perl, DBI > > > > > >> and Apache2::Reload before... > > > > > >> > > > > > >> Günther > > > > > >> > > > > > >> > > > > > >> Original-Nachricht > > > > > >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100 > > > > > >> > Von: David Holder > > > > > >> > An: "User questions and
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi Guenther, Thought I would e-mail you direct as you seem to be the main person quite knowledgeable about installing the required PERL modules. I've managed to install some, and here is my output from otrs.checkmodules: [r...@otrs2 /]# /opt/otrs/bin/otrs.checkModules o CGIok (v3.43) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.010) o Digest::MD5ok (v2.36_01) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.824) o Encode::HanExtra...Not installed! (Optional - Required to handle mails with several Chinese character sets.) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07_01) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.26) o Net::IMAP::Simple..ok (v1.17) o Net::IMAP::Simple::SSL..ok (v1.3) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) o Net::LDAP..ok (v0.39) o GD.ok (v2.44) o GD::TextNot installed! (Optional - Required for stats.) o GD::Graph...Not installed! (Optional - Required for stats.) o GD::Graph::linesNot installed! (Optional - Required for stats.) o GD::Text::Align.Not installed! (Optional - Required for stats.) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.008) o XML::ParserNot installed! (Optional - Required for faster xml handling.) I have installed GD though: cpan[1]> install GD CPAN: Storable loaded ok (v2.18) Going to read /root/.cpan/Metadata Database was generated on Mon, 03 Aug 2009 04:27:49 GMT CPAN: YAML loaded ok (v0.68) Going to read /root/.cpan/build/ DONE Found 2 old builds, restored the state of 2 GD is up to date (2.44). Can you please elaborate on: cpan (check-module output). So I compiled Apache2::Reload without errors... Thanks, David On Tue, Aug 18, 2009 at 12:47 PM, wrote: > Hi, > > I´ve had the same error yesterday and I > resolved all of the dependencies with > cpan (check-module output). So I compiled > Apache2::Reload without errors... > > > Regards > Günther > > Original-Nachricht > > Datum: Tue, 18 Aug 2009 12:08:55 +0100 > > Von: David Holder > > An: "User questions and discussions about OTRS." > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment > > > Hi, > > > > Cpan Apache2::Reload returned with: > > > > CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz > > > > Can't locate ModPerl/MM.pm in @INC (@INC contains: > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > > /usr/local/lib/perl5/site_perl/5.10.0 > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 > > /usr/lib/perl5/site_perl .) at Makefile.PL line 39. > > Warning: No success on command[/usr/bin/perl Makefile.PL] > > Warning (usually harmless): 'YAML' not installed, will not store > > persistent > > state > > PHRED/Apache-Reload-0.10.tar.gz > > /usr/bin/perl Makefile.PL -- NOT OK > > Running make test > > Make had some problems, won't test > > Running make install > > Make had some problems, won't install > > Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. > > Falling back to other methods to determine prerequisites > > > > Have tried even with updating. > > > > Have ran the checkmodules script which have required modules missing. > > Would > > have thought OTRS would download the dependencies or something > > > > I assume i need to install gcc/g++ to install some of these modules? > > > > David > > > > > > On Tue, Aug 18, 2009 at 11:12 AM, wrote: > > > > > Hi, > > > > > > try > > > > > > cpan Apache2::Reload > > > > > > If it does not work, update your CPAN-Modules > > > first with > > > > > > perl -MCPAN -e shell; > > > > > > Check your OTRS-Perl-Modules if any is outdated: > > > $OTRS_HOME$\bin\otrs.checkModules > > > > > > Regards > > > Guenther > > > > > > Original-Nachricht > > > > Datum: Tue, 18 Aug 2009 11:06:28 +0100 > > > > Von: David Holder > > > > An: "User questions and discussions about OTRS." > > > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod
Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Thanks! :-)
I have tried various permutations of muliples of 1024 - anything below the
default (such as 3072) is fine, anything above doesn't seem to work.
I was wondering what the LogModule::LogFile::Date: element does - will it
create logfiles with different dates in the name for the logs of different
days, and if so where would I be able to access those logfiles? I have
"LogModule" set to "Syslog".
Also, in the Sysconfig, where it says "Download settings" and "Load settings" -
can I download the settings file, edit it and then upload it again? Instead of
making the change in Config.pm?
Thanks.
From: Rory
To: User questions and discussions about OTRS.
Sent: Tuesday, 18 August, 2009 11:13:26
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
This is just a guess but it may have had something to do with the fact that
32000 is not a multiple of 1024. 32 * 1024 = 32768
Again, just a guess.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/8/18 Lev Davidovich
Thank you Shawn -following your hint I added the line
>
>"$Self-{'LogSystemCacheSize'} = 4*1024;"
>
>which I copied from Config/Defaults.pm
>
># system log cache size for admin system log (default 4k)
># Note: use bin/CleanUp.pl before you change this
># $Self->{'LogSystemCacheSize'} = 4*1024;
>
>to Config.pm and OTRS is back - thank you so much !! :-)
>
>As you can see the relevant line is commented out in Defaults.pm and there is
>a note to use bin/CleanUp.pl before changing the parameter - can anyone shed
>any further light on this. And yes - on why the whole system came crashing
>down when all I did originally was change the parameter in the Admin sysconfig
>from 4096 to 32000???!!
>
>
>
>
>From: Lev Davidovich
>To: User questions and discussions about OTRS.
>Sent: Tuesday, 18 August, 2009 10:09:33
>
>Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
>n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
>
>
>
>Dear Shawn
>
>In response to your point on the "SSH" thread, re: why I want to change the
>Kernel/Config/Files/ZZZAuto.pm file, I will refer you to the following
>threads:
>
>1) "Software error message "Invalid argument at /opt/otrs/bi
>n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4",
>2) “remove the shared memory segment and rebooting OTRS” and
>3) “System Log”.
>
>To briefly recap, I changed the value of the "LogSystemCacheSize" parameter in
>the “Core::Log” sub-group of the Framework group of Sysconfig in the Admin
>interface from 4096 to 32000. I was told on this forum that this would allow
>me to see more of my system log. Ever since then, we have been unable to log
>in to OTRS and are confronted with the above error message ("Software error
>message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm
>line 83, line 4", ) whenever we try to.
>
>LQ Marshall then pointed out that admin control panel changes are stored in
>the “ZZZAuto.pm” file so if I could remove the line in the file relating to
>the LogSystemCacheSize change I might be able to have OTRS working again.
>
>I decided to test this on the native version of OTRS on my Windows PC. I
>changed the value of the LogModule::LogFile::Date: parameter from “no” to
>“yes”, updated Sysconfig and logged out of OTRS. I then logged in to OTRS to
>check that the parameter was now “Yes” and indeed it was. I logged out again.
>I then went into “Kernel/Config/Files/ZZZAuto.pm” and commented out the line
>“$Self->{'LogModule::LogFile::Date'} = '1';”. I saved the file, closed it and
>logged back into OTRS. I went into the “Core:Log” subgroup of the Framework
>group of the Sysconfig in the Admin interface and, sure enough, the
>LogModule::LogFile::Date: parameter had reverted back to “No”.
>
>So clearly editing out the change made in Sysconfig from the “ZZZAuto.pm”
>file DID cause that parameter to revert to the default defined in the
>“ZZZAAuto.pm” file.
>
>Now are you saying that this is not going to work for the "LogSystemCacheSize"
>parameter in the version of OTRS (2.3) on our Apache server, once I have been
>able to SSH the changes to the “ZZZAAuto.pm” file?
>
> If so, please inform me how to make the changes I need to Kernel/Config.pm
>and I will be forever grateful to you.
>
>Best
>
>Lev
>
>
>
>
>From: Lev Davidovich
>To: User questions and discussions about OTRS.
>Sent: Monday, 17 August, 2009 9:49:03
>Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
>n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
>
>Thanks.
>
>Do you mean I should download the file, edit the downloaded file using an
>editor, and then upload the file using SSH
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi,
I´ve had the same error yesterday and I
resolved all of the dependencies with
cpan (check-module output). So I compiled
Apache2::Reload without errors...
Regards
Günther
Original-Nachricht
> Datum: Tue, 18 Aug 2009 12:08:55 +0100
> Von: David Holder
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
> Hi,
>
> Cpan Apache2::Reload returned with:
>
> CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz
>
> Can't locate ModPerl/MM.pm in @INC (@INC contains:
> /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> /usr/local/lib/perl5/site_perl/5.10.0
> /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
> /usr/lib/perl5/site_perl .) at Makefile.PL line 39.
> Warning: No success on command[/usr/bin/perl Makefile.PL]
> Warning (usually harmless): 'YAML' not installed, will not store
> persistent
> state
> PHRED/Apache-Reload-0.10.tar.gz
> /usr/bin/perl Makefile.PL -- NOT OK
> Running make test
> Make had some problems, won't test
> Running make install
> Make had some problems, won't install
> Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'.
> Falling back to other methods to determine prerequisites
>
> Have tried even with updating.
>
> Have ran the checkmodules script which have required modules missing.
> Would
> have thought OTRS would download the dependencies or something
>
> I assume i need to install gcc/g++ to install some of these modules?
>
> David
>
>
> On Tue, Aug 18, 2009 at 11:12 AM, wrote:
>
> > Hi,
> >
> > try
> >
> > cpan Apache2::Reload
> >
> > If it does not work, update your CPAN-Modules
> > first with
> >
> > perl -MCPAN -e shell;
> >
> > Check your OTRS-Perl-Modules if any is outdated:
> > $OTRS_HOME$\bin\otrs.checkModules
> >
> > Regards
> > Guenther
> >
> > Original-Nachricht
> > > Datum: Tue, 18 Aug 2009 11:06:28 +0100
> > > Von: David Holder
> > > An: "User questions and discussions about OTRS."
> > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
> >
> > > Just some more info
> > >
> > > Added the following in my httpd.conf file:
> > >
> > > LoadModule perl_module modules/mod_perl.so
> > >
> > > restarted apache and get the following in my error_log
> > >
> > > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in
> @INC
> > > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
> > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> > > /usr/local/lib/perl5/site_perl/5.10.0
> > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/5.10.0
> > > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n
> > > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module
> Apache2::Reload
> > > for server 127.0.0.1:0, exiting...
> > >
> > > Thanks..
> > >
> > > David
> > >
> > >
> > > On Tue, Aug 18, 2009 at 10:55 AM, David Holder
> > > wrote:
> > >
> > > > Hi Günther,
> > > >
> > > > I'm using Fedora core and no such file exists.
> > > >
> > > > As far as I know, Apadche2::Reload comes bundled in with mod_perl.
> So I
> > > > don't know why this is working.
> > > >
> > > > Regards,
> > > >
> > > > David
> > > >
> > > >
> > > > On Tue, Aug 18, 2009 at 10:05 AM, wrote:
> > > >
> > > >> Hi David,
> > > >>
> > > >> are you using SuSE Linux?
> > > >>
> > > >> If so, please add the statement "perl" to
> > > >> APACHE_MODULES="..." in /etc/sysconfig/apache2
> > > >> and restart.
> > > >>
> > > >> Please take care of installing mod_perl, DBI
> > > >> and Apache2::Reload before...
> > > >>
> > > >> Günther
> > > >>
> > > >>
> > > >> Original-Nachricht
> > > >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
> > > >> > Von: David Holder
> > > >> > An: "User questions and discussions about OTRS."
> > > >> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support
> > > assessment
> > > >>
> > > >> > Hi Michiel,
> > > >> >
> > > >> > I've done as you've instructed, restarted my web server but still
> > > it's
> > > >> > coming up as critical in my support assesment. Any ideas?
> > > >> >
> > > >> > David
> > > >> >
> > > >> > Michiel Beijen wrote:
> > > >> > > Hi David,
> > > >> > >
> > > >> > > Apart from installing Apache::DBI you would also need to call
> it
> > > after
> > > >> > > mod_perl startup and before the activation of the DBI modules -
> > > edit
> > > >> > > |scripts/apache2-perl-startup.pl
> > > >> > >
> > > >> > > |
> > > >> > > use Apache::DBI ();
> > > >> > >
> > > >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
> > > >> > >
> > > >> > > See also
> > >
> http://search.cpan.org/~abh/Apache-DBI/DBI.pm<
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi,
Cpan Apache2::Reload returned with:
CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz
Can't locate ModPerl/MM.pm in @INC (@INC contains:
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl .) at Makefile.PL line 39.
Warning: No success on command[/usr/bin/perl Makefile.PL]
Warning (usually harmless): 'YAML' not installed, will not store persistent
state
PHRED/Apache-Reload-0.10.tar.gz
/usr/bin/perl Makefile.PL -- NOT OK
Running make test
Make had some problems, won't test
Running make install
Make had some problems, won't install
Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'.
Falling back to other methods to determine prerequisites
Have tried even with updating.
Have ran the checkmodules script which have required modules missing. Would
have thought OTRS would download the dependencies or something
I assume i need to install gcc/g++ to install some of these modules?
David
On Tue, Aug 18, 2009 at 11:12 AM, wrote:
> Hi,
>
> try
>
> cpan Apache2::Reload
>
> If it does not work, update your CPAN-Modules
> first with
>
> perl -MCPAN -e shell;
>
> Check your OTRS-Perl-Modules if any is outdated:
> $OTRS_HOME$\bin\otrs.checkModules
>
> Regards
> Guenther
>
> Original-Nachricht
> > Datum: Tue, 18 Aug 2009 11:06:28 +0100
> > Von: David Holder
> > An: "User questions and discussions about OTRS."
> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
>
> > Just some more info
> >
> > Added the following in my httpd.conf file:
> >
> > LoadModule perl_module modules/mod_perl.so
> >
> > restarted apache and get the following in my error_log
> >
> > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC
> > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
> > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> > /usr/local/lib/perl5/site_perl/5.10.0
> > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
> > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n
> > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload
> > for server 127.0.0.1:0, exiting...
> >
> > Thanks..
> >
> > David
> >
> >
> > On Tue, Aug 18, 2009 at 10:55 AM, David Holder
> > wrote:
> >
> > > Hi Günther,
> > >
> > > I'm using Fedora core and no such file exists.
> > >
> > > As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I
> > > don't know why this is working.
> > >
> > > Regards,
> > >
> > > David
> > >
> > >
> > > On Tue, Aug 18, 2009 at 10:05 AM, wrote:
> > >
> > >> Hi David,
> > >>
> > >> are you using SuSE Linux?
> > >>
> > >> If so, please add the statement "perl" to
> > >> APACHE_MODULES="..." in /etc/sysconfig/apache2
> > >> and restart.
> > >>
> > >> Please take care of installing mod_perl, DBI
> > >> and Apache2::Reload before...
> > >>
> > >> Günther
> > >>
> > >>
> > >> Original-Nachricht
> > >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
> > >> > Von: David Holder
> > >> > An: "User questions and discussions about OTRS."
> > >> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support
> > assessment
> > >>
> > >> > Hi Michiel,
> > >> >
> > >> > I've done as you've instructed, restarted my web server but still
> > it's
> > >> > coming up as critical in my support assesment. Any ideas?
> > >> >
> > >> > David
> > >> >
> > >> > Michiel Beijen wrote:
> > >> > > Hi David,
> > >> > >
> > >> > > Apart from installing Apache::DBI you would also need to call it
> > after
> > >> > > mod_perl startup and before the activation of the DBI modules -
> > edit
> > >> > > |scripts/apache2-perl-startup.pl
> > >> > >
> > >> > > |
> > >> > > use Apache::DBI ();
> > >> > >
> > >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
> > >> > >
> > >> > > See also
> > http://search.cpan.org/~abh/Apache-DBI/DBI.pm
>
> > >> > >
> > >> > >
> > >> > > Regards,
> > >> > > --
> > >> > > Michiel Beijen
> > >> > > Software Consultant
> > >> > > +31 6 - 457 42 418
> > >> > > Bee Free IT + http://beefreeit.nl
> > >> > >
> > >> > >
> > >> > > On Sun, Aug 16, 2009 at 18:33, David Holder <
> david.hol...@gmail.com
> > >> > > > wrote:
> > >> > >
> > >> > > Hi Everyone
> > >> > >
> > >> > > I've got OTRS installed onto a Fedora Core 11 box and would
> > like
> > >> > > to resolve these performance issues:
> > >> > >
> > >> > > Check
Re: [otrs] Installation support
linux On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote: > * Codatel Lists : > >> is there anyone who is interested in assisting with installation and >> configuration of an otrs system. or is there anyone who can point >> me to >> an appropriate person or company who can assist with this? > > On which platform? > > -- > Ralf Hildebrandt > Geschäftsbereich IT | Abteilung Netzwerk > Charité - Universitätsmedizin Berlin > Campus Benjamin Franklin > Hindenburgdamm 30 | D-12203 Berlin > Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 > ralf.hildebra...@charite.de | http://www.charite.de > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
This is just a guess but it may have had something to do with the fact that
32000 is not a multiple of 1024. 32 * 1024 = 32768
Again, just a guess.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/8/18 Lev Davidovich
> Thank you Shawn -following your hint I added the line
>
> "$Self-{'LogSystemCacheSize'} = 4*1024;"
>
> which I copied from Config/Defaults.pm
>
>
> # system log cache size for admin system log (default 4k)
>
> # Note: use bin/CleanUp.pl before you change this
>
> # $Self->{'LogSystemCacheSize'} = 4*1024;
>
> to Config.pm and OTRS is back - thank you so much !! :-)
>
> As you can see the relevant line is commented out in Defaults.pm and there
> is a note to use bin/CleanUp.pl before changing the parameter - can anyone
> shed any further light on this. And yes - on why the whole system came
> crashing down when all I did originally was change the parameter in the
> Admin sysconfig from 4096 to 32000???!!
>
> --
> *From:* Lev Davidovich
> *To:* User questions and discussions about OTRS.
> *Sent:* Tuesday, 18 August, 2009 10:09:33
>
> *Subject:* Re: [otrs] Software error message "Invalid argument at
> /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line
> 4."
>
> Dear Shawn
>
>
>
> In response to your point on the "SSH" thread, re: why I want to change the
> Kernel/Config/Files/ZZZAuto.pm file, I will refer you to the following
> threads:
>
>
>
> 1) "Software error message "Invalid argument at /opt/otrs/bi
> n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4",
>
> 2) “remove the shared memory segment and rebooting OTRS” and
>
> 3) “System Log”.
>
>
>
> To briefly recap, I changed the value of the "LogSystemCacheSize" parameter
> in the “Core::Log” sub-group of the Framework group of Sysconfig in the
> Admin interface from 4096 to 32000. I was told on this forum that this would
> allow me to see more of my system log. Ever since then, we have been unable
> to log in to OTRS and are confronted with the above error message ("Software
> error message "Invalid argument at /opt/otrs/bi
> n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4", ) whenever
> we try to.
>
>
>
> LQ Marshall then pointed out that admin control panel changes are stored in
> the “ZZZAuto.pm” file so if I could remove the line in the file relating to
> the LogSystemCacheSize change I might be able to have OTRS working again.
>
>
>
> I decided to test this on the native version of OTRS on my Windows PC. I
> changed the value of the LogModule::LogFile::Date: parameter from “no” to
> “yes”, updated Sysconfig and logged out of OTRS. I then logged in to OTRS to
> check that the parameter was now “Yes” and indeed it was. I logged out
> again. I then went into “Kernel/Config/Files/ZZZAuto.pm” and commented out
> the line “$Self->{'LogModule::LogFile::Date'} = '1';”. I saved the file,
> closed it and logged back into OTRS. I went into the “Core:Log” subgroup of
> the Framework group of the Sysconfig in the Admin interface and, sure
> enough, the LogModule::LogFile::Date: parameter had reverted back to “No”.
>
>
>
> So clearly editing out the change made in Sysconfig from the “ZZZAuto.pm”
> file DID cause that parameter to revert to the default defined in the
> “ZZZAAuto.pm” file.
>
>
>
> Now are you saying that this is not going to work for the
> "LogSystemCacheSize" parameter in the version of OTRS (2.3) on our Apache
> server, once I have been able to SSH the changes to the “ZZZAAuto.pm” file?
>
>
>
> If so, please inform me how to make the changes I need to Kernel/Config.pm
> and I will be forever grateful to you.
>
>
>
> Best
>
>
>
> Lev
>
>
>
>
>
>
>
>
> From: Lev Davidovich
> To: User questions and discussions about OTRS.
> Sent: Monday, 17 August, 2009 9:49:03
> Subject: Re: [otrs] Software error message "Invalid argument at
> /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line
> 4."
>
>
> Thanks.
>
> Do you mean I should download the file, edit the downloaded file using an
> editor, and then upload the file using SSH from the command line (or do I
> need an SSH client)?
>
>
>
>
>
>
> From: Michiel Beijen
> To: User questions and discussions about OTRS.
> Sent: Monday, 17 August, 2009 8:59:50
> Subject: Re: [otrs] Software error message "Invalid argument at
> /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line
> 4."
>
> The file will have permissions set not allowing your FTP user to edit the
> file.
> It would be best to use SSH or something and change the file from the
> command line with an editor.
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
>
> On Mon, Aug 17, 2009 at 09:50, Lev Davidovich
> wrote:
>
> Thanks a lot for giving me some hope LQ! :-)
>
> I have found
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi,
try
cpan Apache2::Reload
If it does not work, update your CPAN-Modules
first with
perl -MCPAN -e shell;
Check your OTRS-Perl-Modules if any is outdated:
$OTRS_HOME$\bin\otrs.checkModules
Regards
Guenther
Original-Nachricht
> Datum: Tue, 18 Aug 2009 11:06:28 +0100
> Von: David Holder
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
> Just some more info
>
> Added the following in my httpd.conf file:
>
> LoadModule perl_module modules/mod_perl.so
>
> restarted apache and get the following in my error_log
>
> [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC
> (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
> /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> /usr/local/lib/perl5/site_perl/5.10.0
> /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
> /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n
> [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload
> for server 127.0.0.1:0, exiting...
>
> Thanks..
>
> David
>
>
> On Tue, Aug 18, 2009 at 10:55 AM, David Holder
> wrote:
>
> > Hi Günther,
> >
> > I'm using Fedora core and no such file exists.
> >
> > As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I
> > don't know why this is working.
> >
> > Regards,
> >
> > David
> >
> >
> > On Tue, Aug 18, 2009 at 10:05 AM, wrote:
> >
> >> Hi David,
> >>
> >> are you using SuSE Linux?
> >>
> >> If so, please add the statement "perl" to
> >> APACHE_MODULES="..." in /etc/sysconfig/apache2
> >> and restart.
> >>
> >> Please take care of installing mod_perl, DBI
> >> and Apache2::Reload before...
> >>
> >> Günther
> >>
> >>
> >> Original-Nachricht
> >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
> >> > Von: David Holder
> >> > An: "User questions and discussions about OTRS."
> >> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support
> assessment
> >>
> >> > Hi Michiel,
> >> >
> >> > I've done as you've instructed, restarted my web server but still
> it's
> >> > coming up as critical in my support assesment. Any ideas?
> >> >
> >> > David
> >> >
> >> > Michiel Beijen wrote:
> >> > > Hi David,
> >> > >
> >> > > Apart from installing Apache::DBI you would also need to call it
> after
> >> > > mod_perl startup and before the activation of the DBI modules -
> edit
> >> > > |scripts/apache2-perl-startup.pl
> >> > >
> >> > > |
> >> > > use Apache::DBI ();
> >> > >
> >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
> >> > >
> >> > > See also
> http://search.cpan.org/~abh/Apache-DBI/DBI.pm
> >> > >
> >> > >
> >> > > Regards,
> >> > > --
> >> > > Michiel Beijen
> >> > > Software Consultant
> >> > > +31 6 - 457 42 418
> >> > > Bee Free IT + http://beefreeit.nl
> >> > >
> >> > >
> >> > > On Sun, Aug 16, 2009 at 18:33, David Holder >> > > > wrote:
> >> > >
> >> > > Hi Everyone
> >> > >
> >> > > I've got OTRS installed onto a Fedora Core 11 box and would
> like
> >> > > to resolve these performance issues:
> >> > >
> >> > > Check Comment State
> >> > > Check if the system use Apache::DBI.
> >> > > Apache::DBI should be used to get a better performance
> >> (pre
> >> > > establish database connections).Critical
> >> > > Check if the system use Apache::Reload/Apache2::Reload.
> >> > > You should use Apache::Reload or Apache2::Reload to
> >> increase your
> >> > > performance.Critical
> >> > > Check used mod_perl version.
> >> > > You should use mod_perl to increase your performance.
> >> Critical
> >> > >
> >> > >
> >> > > I have ensured that mod_perl / apache2::reload / apache::DBI is
> >> > > also installed. I know for apache::DBI requires modification of
> >> > > the config.pm file. But with the windows
> >> > > version of OTRS the apache2::Reload and mod_perl were turned on
> by
> >> > > default.
> >> > >
> >> > > Excuse my Linux n00bness, would really appreciate some help
> with
> >> > > getting these issues resolved.
> >> > >
> >> > > Thanks.
> >> > >
> >> > > David
> >> > >
> >> > >
> >> > -
> >> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> > > Archive: http://lists.otrs.org/pipermail/otrs
> >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> > >
> >> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> > > http://www.otrs.com/en/support/enterprise-subscription/
> >> > >
> >> > >
> >> > >
> >>
>
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Just some more info
Added the following in my httpd.conf file:
LoadModule perl_module modules/mod_perl.so
restarted apache and get the following in my error_log
[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC
(@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
/usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
/usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n
[Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload
for server 127.0.0.1:0, exiting...
Thanks..
David
On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:
> Hi Günther,
>
> I'm using Fedora core and no such file exists.
>
> As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I
> don't know why this is working.
>
> Regards,
>
> David
>
>
> On Tue, Aug 18, 2009 at 10:05 AM, wrote:
>
>> Hi David,
>>
>> are you using SuSE Linux?
>>
>> If so, please add the statement "perl" to
>> APACHE_MODULES="..." in /etc/sysconfig/apache2
>> and restart.
>>
>> Please take care of installing mod_perl, DBI
>> and Apache2::Reload before...
>>
>> Günther
>>
>>
>> Original-Nachricht
>> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
>> > Von: David Holder
>> > An: "User questions and discussions about OTRS."
>> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
>>
>> > Hi Michiel,
>> >
>> > I've done as you've instructed, restarted my web server but still it's
>> > coming up as critical in my support assesment. Any ideas?
>> >
>> > David
>> >
>> > Michiel Beijen wrote:
>> > > Hi David,
>> > >
>> > > Apart from installing Apache::DBI you would also need to call it after
>> > > mod_perl startup and before the activation of the DBI modules - edit
>> > > |scripts/apache2-perl-startup.pl
>> > >
>> > > |
>> > > use Apache::DBI ();
>> > >
>> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
>> > >
>> > > See also
>> > > http://search.cpan.org/~abh/Apache-DBI/DBI.pm
>> > >
>> > >
>> > > Regards,
>> > > --
>> > > Michiel Beijen
>> > > Software Consultant
>> > > +31 6 - 457 42 418
>> > > Bee Free IT + http://beefreeit.nl
>> > >
>> > >
>> > > On Sun, Aug 16, 2009 at 18:33, David Holder > > > > wrote:
>> > >
>> > > Hi Everyone
>> > >
>> > > I've got OTRS installed onto a Fedora Core 11 box and would like
>> > > to resolve these performance issues:
>> > >
>> > > Check Comment State
>> > > Check if the system use Apache::DBI.
>> > > Apache::DBI should be used to get a better performance
>> (pre
>> > > establish database connections).Critical
>> > > Check if the system use Apache::Reload/Apache2::Reload.
>> > > You should use Apache::Reload or Apache2::Reload to
>> increase your
>> > > performance.Critical
>> > > Check used mod_perl version.
>> > > You should use mod_perl to increase your performance.
>> Critical
>> > >
>> > >
>> > > I have ensured that mod_perl / apache2::reload / apache::DBI is
>> > > also installed. I know for apache::DBI requires modification of
>> > > the config.pm file. But with the windows
>> > > version of OTRS the apache2::Reload and mod_perl were turned on by
>> > > default.
>> > >
>> > > Excuse my Linux n00bness, would really appreciate some help with
>> > > getting these issues resolved.
>> > >
>> > > Thanks.
>> > >
>> > > David
>> > >
>> > >
>> > -
>> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> > > Archive: http://lists.otrs.org/pipermail/otrs
>> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> > >
>> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> > > http://www.otrs.com/en/support/enterprise-subscription/
>> > >
>> > >
>> > >
>>
>> > >
>> > > -
>> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
>> > > Archive: http://lists.otrs.org/pipermail/otrs
>> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> > >
>> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> > > http://www.otrs.com/en/support/enterprise-subscription/
>> >
>>
>> --
>> GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT!
>> Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Ar
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi Günther,
I'm using Fedora core and no such file exists.
As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I
don't know why this is working.
Regards,
David
On Tue, Aug 18, 2009 at 10:05 AM, wrote:
> Hi David,
>
> are you using SuSE Linux?
>
> If so, please add the statement "perl" to
> APACHE_MODULES="..." in /etc/sysconfig/apache2
> and restart.
>
> Please take care of installing mod_perl, DBI
> and Apache2::Reload before...
>
> Günther
>
>
> Original-Nachricht
> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
> > Von: David Holder
> > An: "User questions and discussions about OTRS."
> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
>
> > Hi Michiel,
> >
> > I've done as you've instructed, restarted my web server but still it's
> > coming up as critical in my support assesment. Any ideas?
> >
> > David
> >
> > Michiel Beijen wrote:
> > > Hi David,
> > >
> > > Apart from installing Apache::DBI you would also need to call it after
> > > mod_perl startup and before the activation of the DBI modules - edit
> > > |scripts/apache2-perl-startup.pl
> > >
> > > |
> > > use Apache::DBI ();
> > >
> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
> > >
> > > See also
> > > http://search.cpan.org/~abh/Apache-DBI/DBI.pm
> > >
> > >
> > > Regards,
> > > --
> > > Michiel Beijen
> > > Software Consultant
> > > +31 6 - 457 42 418
> > > Bee Free IT + http://beefreeit.nl
> > >
> > >
> > > On Sun, Aug 16, 2009 at 18:33, David Holder > > > wrote:
> > >
> > > Hi Everyone
> > >
> > > I've got OTRS installed onto a Fedora Core 11 box and would like
> > > to resolve these performance issues:
> > >
> > > Check Comment State
> > > Check if the system use Apache::DBI.
> > > Apache::DBI should be used to get a better performance (pre
> > > establish database connections).Critical
> > > Check if the system use Apache::Reload/Apache2::Reload.
> > > You should use Apache::Reload or Apache2::Reload to
> increase your
> > > performance.Critical
> > > Check used mod_perl version.
> > > You should use mod_perl to increase your performance.
> Critical
> > >
> > >
> > > I have ensured that mod_perl / apache2::reload / apache::DBI is
> > > also installed. I know for apache::DBI requires modification of
> > > the config.pm file. But with the windows
> > > version of OTRS the apache2::Reload and mod_perl were turned on by
> > > default.
> > >
> > > Excuse my Linux n00bness, would really appreciate some help with
> > > getting these issues resolved.
> > >
> > > Thanks.
> > >
> > > David
> > >
> > >
> > -
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >
> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > > http://www.otrs.com/en/support/enterprise-subscription/
> > >
> > >
> > >
>
> > >
> > > -
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > >
> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > > http://www.otrs.com/en/support/enterprise-subscription/
> >
>
> --
> GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT!
> Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
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Re: [otrs] Installation support
* Codatel Lists : > is there anyone who is interested in assisting with installation and > configuration of an otrs system. or is there anyone who can point me to > an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] StorageModule problem
Dear Monsees, In fact, there are serval situation confuse me 1. some ticket can be forward with attchment, but it shows duplicate items and missed some item 2. no special found in system log 3. what's role of article_attachment? 2009/8/18 Lars Monsees >My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: > > ArticleStorageFS. My problem is ： when agent want to forward a ticket > > with attachment, but the mail didn't show that attchment. I'v checked > > var/article and found the attachment had been saved in related folder. > > At the same time, no related record in database table > > "article_attachment". Any one can help to fix it? > > > I just created a test ticket in my OTRS installation that has a PNG > attached. > When I forward the ticket, the PNG gets attached, too. There are no records > in "article_attachment". > > Do you find anything helpful in your system log? > > -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Thank you Shawn -following your hint I added the line
"$Self-{'LogSystemCacheSize'} = 4*1024;"
which I copied from Config/Defaults.pm
# system log cache size for admin system log (default 4k)
# Note: use bin/CleanUp.pl before you change this
# $Self->{'LogSystemCacheSize'} = 4*1024;
to Config.pm and OTRS is back - thank you so much !! :-)
As you can see the relevant line is commented out in Defaults.pm and there is a
note to use bin/CleanUp.pl before changing the parameter - can anyone shed any
further light on this. And yes - on why the whole system came crashing down
when all I did originally was change the parameter in the Admin sysconfig from
4096 to 32000???!!
From: Lev Davidovich
To: User questions and discussions about OTRS.
Sent: Tuesday, 18 August, 2009 10:09:33
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Dear Shawn
In response to your point on the "SSH" thread, re: why I want to change the
Kernel/Config/Files/ZZZAuto.pm file, I will refer you to the following threads:
1) "Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4",
2) “remove the shared memory segment and rebooting OTRS” and
3) “System Log”.
To briefly recap, I changed the value of the "LogSystemCacheSize" parameter in
the “Core::Log” sub-group of the Framework group of Sysconfig in the Admin
interface from 4096 to 32000. I was told on this forum that this would allow me
to see more of my system log. Ever since then, we have been unable to log in to
OTRS and are confronted with the above error message ("Software error message
"Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83,
line 4", ) whenever we try to.
LQ Marshall then pointed out that admin control panel changes are stored in the
“ZZZAuto.pm” file so if I could remove the line in the file relating to the
LogSystemCacheSize change I might be able to have OTRS working again.
I decided to test this on the native version of OTRS on my Windows PC. I
changed the value of the LogModule::LogFile::Date: parameter from “no” to
“yes”, updated Sysconfig and logged out of OTRS. I then logged in to OTRS to
check that the parameter was now “Yes” and indeed it was. I logged out again. I
then went into “Kernel/Config/Files/ZZZAuto.pm” and commented out the line
“$Self->{'LogModule::LogFile::Date'} = '1';”. I saved the file, closed it and
logged back into OTRS. I went into the “Core:Log” subgroup of the Framework
group of the Sysconfig in the Admin interface and, sure enough, the
LogModule::LogFile::Date: parameter had reverted back to “No”.
So clearly editing out the change made in Sysconfig from the “ZZZAuto.pm” file
DID cause that parameter to revert to the default defined in the “ZZZAAuto.pm”
file.
Now are you saying that this is not going to work for the "LogSystemCacheSize"
parameter in the version of OTRS (2.3) on our Apache server, once I have been
able to SSH the changes to the “ZZZAAuto.pm” file?
If so, please inform me how to make the changes I need to Kernel/Config.pm and
I will be forever grateful to you.
Best
Lev
From: Lev Davidovich
To: User questions and discussions about OTRS.
Sent: Monday, 17 August, 2009 9:49:03
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Thanks.
Do you mean I should download the file, edit the downloaded file using an
editor, and then upload the file using SSH from the command line (or do I need
an SSH client)?
From: Michiel Beijen
To: User questions and discussions about OTRS.
Sent: Monday, 17 August, 2009 8:59:50
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
The file will have permissions set not allowing your FTP user to edit the file.
It would be best to use SSH or something and change the file from the command
line with an editor.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Aug 17, 2009 at 09:50, Lev Davidovich wrote:
Thanks a lot for giving me some hope LQ! :-)
I have found the ZZZAuto.pm file and it contains the line
$Self->{'LogSystemCacheSize'} = '32000';
I am trying to delete this line but the server is not allowing me to upload the
file using my ftp client. Any idea how I should go about this? Is it best to go
through the command line
From: LQ Marshall
To: User questions and discussions about OTRS.
Sent: Saturday, 15 August, 2009 11:47:08
Subject: Re: [otrs] S
[otrs] Installation support
is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Neuer Ticket-Besitzer nach Ticket-Freigabe
Hi, I´ve updated our OTRS to 2.4.3 yesterday. If otrs unlocks a ticket a new owner will be assigned. Why? Where are the configuration parameters for unlocking and assigned new owner? Regards Günther -- Jetzt kostenlos herunterladen: Internet Explorer 8 und Mozilla Firefox 3 - sicherer, schneller und einfacher! http://portal.gmx.net/de/go/chbrowser - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] StorageModule problem
>My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: > ArticleStorageFS. My problem is ： when agent want to forward a ticket > with attachment, but the mail didn't show that attchment. I'v checked > var/article and found the attachment had been saved in related folder. > At the same time, no related record in database table > "article_attachment". Any one can help to fix it? I just created a test ticket in my OTRS installation that has a PNG attached. When I forward the ticket, the PNG gets attached, too. There are no records in "article_attachment". Do you find anything helpful in your system log? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Dear Shawn
In response to your point on the "SSH" thread, re: why I want to change the
Kernel/Config/Files/ZZZAuto.pm file, I will refer you to the following threads:
1) "Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4",
2) “remove the shared memory segment and rebooting OTRS” and
3) “System Log”.
To briefly recap, I changed the value of the "LogSystemCacheSize" parameter in
the “Core::Log” sub-group of the Framework group of Sysconfig in the Admin
interface from 4096 to 32000. I was told on this forum that this would allow me
to see more of my system log. Ever since then, we have been unable to log in to
OTRS and are confronted with the above error message ("Software error message
"Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83,
line 4", ) whenever we try to.
LQ Marshall then pointed out that admin control panel changes are stored in the
“ZZZAuto.pm” file so if I could remove the line in the file relating to the
LogSystemCacheSize change I might be able to have OTRS working again.
I decided to test this on the native version of OTRS on my Windows PC. I
changed the value of the LogModule::LogFile::Date: parameter from “no” to
“yes”, updated Sysconfig and logged out of OTRS. I then logged in to OTRS to
check that the parameter was now “Yes” and indeed it was. I logged out again. I
then went into “Kernel/Config/Files/ZZZAuto.pm” and commented out the line
“$Self->{'LogModule::LogFile::Date'} = '1';”. I saved the file, closed it and
logged back into OTRS. I went into the “Core:Log” subgroup of the Framework
group of the Sysconfig in the Admin interface and, sure enough, the
LogModule::LogFile::Date: parameter had reverted back to “No”.
So clearly editing out the change made in Sysconfig from the “ZZZAuto.pm” file
DID cause that parameter to revert to the default defined in the “ZZZAAuto.pm”
file.
Now are you saying that this is not going to work for the "LogSystemCacheSize"
parameter in the version of OTRS (2.3) on our Apache server, once I have been
able to SSH the changes to the “ZZZAAuto.pm” file?
If so, please inform me how to make the changes I need to Kernel/Config.pm and
I will be forever grateful to you.
Best
Lev
From: Lev Davidovich
To: User questions and discussions about OTRS.
Sent: Monday, 17 August, 2009 9:49:03
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
Thanks.
Do you mean I should download the file, edit the downloaded file using an
editor, and then upload the file using SSH from the command line (or do I need
an SSH client)?
From: Michiel Beijen
To: User questions and discussions about OTRS.
Sent: Monday, 17 August, 2009 8:59:50
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
The file will have permissions set not allowing your FTP user to edit the file.
It would be best to use SSH or something and change the file from the command
line with an editor.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Aug 17, 2009 at 09:50, Lev Davidovich wrote:
Thanks a lot for giving me some hope LQ! :-)
I have found the ZZZAuto.pm file and it contains the line
$Self->{'LogSystemCacheSize'} = '32000';
I am trying to delete this line but the server is not allowing me to upload the
file using my ftp client. Any idea how I should go about this? Is it best to go
through the command line
From: LQ Marshall
To: User questions and discussions about OTRS.
Sent: Saturday, 15 August, 2009 11:47:08
Subject: Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."
May be a day late and dollar short here but... Hand editting the file may be
the solution here.
I believe that admin control panel changes are stored in the ZZZAuto.pm files?
If correct you'd find the LogModule change in the file. Proper removing may
address the problem.
Lev Davidovich wrote:
Hi I would just like to recap the events of today in the hope that someone
might be able to help me and also that it will be useful for anyone else
running into the same problems.
I asked (wish I hadn’t now! ;-)) if there was a way of getting the System Log
to display more logs than it does currently. Martin pointed out I should go to
Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
Having established that I am using OTRS 2.3, which only
Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
Hi David,
are you using SuSE Linux?
If so, please add the statement "perl" to
APACHE_MODULES="..." in /etc/sysconfig/apache2
and restart.
Please take care of installing mod_perl, DBI
and Apache2::Reload before...
Günther
Original-Nachricht
> Datum: Sun, 16 Aug 2009 22:10:23 +0100
> Von: David Holder
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
> Hi Michiel,
>
> I've done as you've instructed, restarted my web server but still it's
> coming up as critical in my support assesment. Any ideas?
>
> David
>
> Michiel Beijen wrote:
> > Hi David,
> >
> > Apart from installing Apache::DBI you would also need to call it after
> > mod_perl startup and before the activation of the DBI modules - edit
> > |scripts/apache2-perl-startup.pl
> >
> > |
> > use Apache::DBI ();
> >
> > Apache::DBI->connect_on_init('DBI:mysql:connectionstring');
> >
> > See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm
> >
> >
> > Regards,
> > --
> > Michiel Beijen
> > Software Consultant
> > +31 6 - 457 42 418
> > Bee Free IT + http://beefreeit.nl
> >
> >
> > On Sun, Aug 16, 2009 at 18:33, David Holder > > wrote:
> >
> > Hi Everyone
> >
> > I've got OTRS installed onto a Fedora Core 11 box and would like
> > to resolve these performance issues:
> >
> > Check Comment State
> > Check if the system use Apache::DBI.
> > Apache::DBI should be used to get a better performance (pre
> > establish database connections).Critical
> > Check if the system use Apache::Reload/Apache2::Reload.
> > You should use Apache::Reload or Apache2::Reload to increase
> > your
> > performance.Critical
> > Check used mod_perl version.
> > You should use mod_perl to increase your performance. Critical
> >
> >
> > I have ensured that mod_perl / apache2::reload / apache::DBI is
> > also installed. I know for apache::DBI requires modification of
> > the config.pm file. But with the windows
> > version of OTRS the apache2::Reload and mod_perl were turned on by
> > default.
> >
> > Excuse my Linux n00bness, would really appreciate some help with
> > getting these issues resolved.
> >
> > Thanks.
> >
> > David
> >
> >
> -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> >
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
--
GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT!
Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] SSH
hi shawn thanks for dropping by! :-) As I have already told the admins and mods here that I will not pursue this Linux thread any further (since this is an OTRS forum J ) I am going to reply to you in the "Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4" thread. I would really appreciate a response from you, especially regarding how to make the changes I want in Kernel/Config.pm . Thanks J From: Shawn Beasley To: User questions and discussions about OTRS. Sent: Monday, 17 August, 2009 21:56:21 Subject: Re: [otrs] SSH Hi, Sorry to drop in so late to this question. On 17.08.2009, at 12:41, Lev Davidovich wrote: Thanks man will do. > >Is SSH the only way of making changes to the Kernel/Config/Files/ZZZAuto.pm >file? Or are there other connection methods I can try? > You may never ever make manual changes to the Kernel/Config/FIles/ZZZAuto.pm file. This file is automatically generated, and will be overwritten :) So, this file will always be modified by the Sysconfig (Admin->Sysconfig) Manual changes can be made to Kernel/Config.pm. I wish you good luck with your shiny new linux knowledge and lots of fun with OTRS. PS: Why do you even want to edit the ZZZAuto.pm? Just curious :D Habe a great evening! -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] StorageModule problem
Dear All, My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting: ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it? Thx a lot！ -- Hpsbigcat - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4 upgrade on a new install
You should first do the 2.2 to 2.3 upgrade scripts, and after that 2.3 to 2.4. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Aug 18, 2009 at 09:13, Lars Monsees wrote: > Hi Craig, > > > Is there something I need to do additionally to get this working > > correctly? Do I need to run the > > DBUpdate scripts specified in the UPGRADING file? > > yes, this is necessary to update the database. > I don´t know if you can directly update the DB from 2.2 to 2.4 so you > should read UPGRADING carefully. > > > Lars > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4 upgrade on a new install
Hi Craig, > Is there something I need to do additionally to get this working > correctly? Do I need to run the > DBUpdate scripts specified in the UPGRADING file? yes, this is necessary to update the database. I don´t know if you can directly update the DB from 2.2 to 2.4 so you should read UPGRADING carefully. Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
