[otrs] Installation of OTRS 5 fails
Dear Group, I was trying to install the new OTRS on the identical server configuration where I have a running OTRS 4 installation. I am able to go through the installer but after setting up / loading tables to the MySQL database I got an error, in the log files I found this output: [Error][Kernel::System::Log::CleanUp][304] Can't remove shm for log: Operation not permitted Any idea on how to solve this? Yours, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS installation problem with mod_perl
Any advice would be appreciated, thank you.
Context:
OTRS 3.3.6 installation from source:
https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292
(64-bit)
Problem: Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl is failing
when executing in /etc/httpd/conf.d/otrs.conf
Please note the line numbers referenced for some of the files may be off due to
some debugging code I had added.
From: /var/log/httpd/error_log
[Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current
script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line
29.
Compilation failed in require at (eval 7) line 2.
...propagated at /usr/share/perl5/base.pm line 84.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line
69.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl
line 69.
Compilation failed in require at (eval 2) line 1.
[Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server
ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
Trace begun at /usr/share/perl5/FindBin.pm line 113
FindBin::init at /usr/share/perl5/FindBin.pm line 181
FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config/Defaults.pm at (eval 7) line 2
eval 'require Kernel::Config::Defaults
;' at /usr/share/perl5/base.pm line 81
base::import('base', 'Kernel::Config::Defaults') called at
/opt/otrs/Kernel/Config.pm line 99
Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
main::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
;' at /usr/share/perl5/FindBin.pm line 181
From: some debugging code inserted into /usr/share/perl5/FindBin.pm
START INIT /usr/share/perl5/FindBin.pm
Thu Apr 24 13:53:41 UTC 2014
me - FindBin::init
parent - FindBin::BEGIN
script - /opt/
I can start up httpd and actually run OTRS if I disable mod_perl usage by
altering the IfModule perl_module line in /etc/httpd/conf.d/otrs.conf to
look for a module that does not exist. Version logged when starting: [Thu Apr
24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9
(Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
That was actually my initial install and I did not notice mod_perl wasn't being
used until after installing and noticing the CGI accelerator was not active in
the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was
reference the module correctly in the otrs.conf: IfModule perl_module.
Once I did that I run into the problem I am describing now.
All instructions were adhered to and all prerequisites pass such as:
/opt/otrs/bin/otrs.CheckModules.pl
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/cgi-bin/customer.pl
perl -cw /opt/otrs/bin/otrs.PostMaster.pl
Does anyone have any advice or thoughts?
Here are the perl and httpd version info:
/
Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
Platform:
osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp
tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic
-Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
--param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3
-Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat,
Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local
-Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5
-Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl
-Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June 03, 2013 10:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul Simons Sent: Monday, June 03, 2013 11:34 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June 03, 2013 10:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Paul, On Mon, Jun 3, 2013 at 6:19 AM, Paul Simons paul.sim...@onair.aero wrote: Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) We'll have beta's before the release as usual. Also, it's on github, so you could check it there if you want, you'll find it in the 'master' branch: https://github.com/OTRS/otrs/tree/master And if you want to test it out probably the easiest way is to use the beta of the Windows Installer which already contains a backport of the new Web Installer: http://www.otrs.com/en/open-source/community-news/release-notes-otrs-windows-installer-300-beta3/ -- Mike - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Installation documentation somewhat bias away from PostgreSQL
Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the 'installer.pl' WEB GUI which 'only works with MySQL' :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with 'otrs' user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
On May 31, 2013, at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello Hi I am trying to install OTRS over PostgreSQL, over CentOS. That's exactly what I run. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. […] Follow these steps: http://doc.otrs.org/3.2/en/html/manual-installation-of-otrs.html#database-configuration There are not pitfalls. Just check if all Perl modules are installed and keep an eye on the Apache httpd configuration when using mod_perl, I recommend to avoid mod_perl during the setup. Did you tried it like explained int the manual? hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Installation on Mountain Lion Server
I require help in the installation of OTRS onto a Mountain Lion (10.8) server edition The installation will be running with PostgreSQL backend, any step by step instruction would be greatly appreciated. I have moved file over to /opt/otrs directory ... Just having trouble setting permissions apache setup. cheers, -- Julian. It takes a week to make a jelly beans. -- Odd Facts Disclaimer: This Electronic Mail Message and its attachments are confidential. If you are not the intended recipient, you may not disclose or use the information contained in it. If you have received this Electronic Mail Message in error, please advise the sender immediately by replying to the e-mail and delete the message and any associated attachments. Whilst every care is taken, it is recommended that you scan any attachments for viruses. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Hi Timothy, Simply install beta3 from our site, it has been released today ! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj On Mon, Dec 19, 2011 at 20:31, Timothy J. Deerinck tdeeri...@networkp.com wrote: Has the B2 tarball been fixed? If not, is there an easy way for me to update the Windows B1 to B2? Thanks much, Timothy J. Deerinck Owner / Senior Network Systems Engineer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Has the B2 tarball been fixed? If not, is there an easy way for me to update the Windows B1 to B2? Thanks much, Timothy J. Deerinck Owner / Senior Network Systems Engineer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Mike, Thanks very much! That will prevent more hair pulling!! :) Regards, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Mike, Probably a silly question, but after I install the Beta 1 on Windows, how can I get it up to Beta 2 for the version number? Do I have to wait for Beta 3? Thanks, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Installation on Windows of 3.1 B2
Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete.If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs-de] OTRS Installation
Hi, ich würde mir auch sehr gerne das neue OTRS ansehen. Nun meine Frage, kann man OTRS in einer normalen Webserver umgebung installieren? Sachen wie Cron etc. gehen natürlich. Ich kann natürlich auch per Shell diverse Dinge einstellen oder sollte ich mir dafür lieber eine eigene virtuelle Instanz installieren (was ich eigentlich nicht zwingend tun möchte) -- Mit freundlichen Grüßen Daniel mailto:lis...@oberhausen-it.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
Re: [otrs-de] OTRS Installation
Hallo Daniel, On Montag, 6. Dezember 2010 at 20:34, Daniel wrote: ich würde mir auch sehr gerne das neue OTRS ansehen. Nun meine Frage, kann man OTRS in einer normalen Webserver umgebung installieren? Sachen wie Cron etc. gehen natürlich. Ich kann natürlich auch per Shell diverse Dinge einstellen oder sollte ich mir dafür lieber eine eigene virtuelle Instanz installieren (was ich eigentlich nicht zwingend tun möchte) Aus Erfahrung würde ich sagen, nutze lieber eine neue VM, gerade weil du ggf. auch schneller einfacher gewisse dinge beeinflussen kannst, ohne das es andere oder eine Produktivumgebung stört. Grüße Jan - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
Re: [otrs] OTRS Installation
Hi, On 11.08.2010, at 14:52, Sebastien Bory wrote: I need to create an MySQL user “IUSR” with all access on the OTRS database, or not necessary? You need to have a user that can access the OTRS Db with “all privileges”, yes. But the username is up to you … just provide it in Kernel/Config.pm Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Installation
Dear user list I want to manually install OTRS 2.4.7 on a windows server 2003 R2 with Perl, IIS and MySQL. I can install Perl module, I install MySQL and create the OTRS databases with the script. I have just a question: I need to create an MySQL user IUSR with all access on the OTRS database, or not necessary? Best Regards Sebastien Bory - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS Installation
Hello, I tried the online demo of otrs and loved it. But I am quite bad at isntalling these types of things of servers. Could some one help me install in on my server for free? -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
Hi Faisal, Which platform are you thinking of installing OTRS on? ie Linux/Windows etc. Regards, David On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle faisalmi...@gmail.com wrote: Hello, I tried the online demo of otrs and loved it. But I am quite bad at isntalling these types of things of servers. Could some one help me install in on my server for free? -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
Hi Faisal, Installing on windows Machine is easier and doesn't require any expertise.It's almost pressing *Next Next *. Thanks, Siva Prasad On Thu, Jun 10, 2010 at 7:50 PM, David Holder david.hol...@gmail.comwrote: Hi Faisal, Which platform are you thinking of installing OTRS on? ie Linux/Windows etc. Regards, David On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle faisalmi...@gmail.comwrote: Hello, I tried the online demo of otrs and loved it. But I am quite bad at isntalling these types of things of servers. Could some one help me install in on my server for free? -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
I dont know. Mysite hosts it. http://mysite.com/cgi-bin/show_me?page=hosting_detailsobject=dphost06200refcd=WSUOWS010823NB01 On Thu, Jun 10, 2010 at 9:46 AM, Siva Prasad sivapra...@evergent.com wrote: Hi Faisal, Installing on windows Machine is easier and doesn't require any expertise.It's almost pressing Next Next . Thanks, Siva Prasad On Thu, Jun 10, 2010 at 7:50 PM, David Holder david.hol...@gmail.com wrote: Hi Faisal, Which platform are you thinking of installing OTRS on? ie Linux/Windows etc. Regards, David On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle faisalmi...@gmail.com wrote: Hello, I tried the online demo of otrs and loved it. But I am quite bad at isntalling these types of things of servers. Could some one help me install in on my server for free? -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation guide for FreeBSD ...
I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation guide for FreeBSD ...
Hello. Seems like you haven't it on your mashine. If u using mod_perl 2: ws-moonshiner# cd /usr/ports/www/p5-Apache-Reload make -DWITH_MODPERL2 all install clean Voila :-) Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Best regards, Andrey Gazizov RETN - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation guide for FreeBSD ...
Problem fixed: sudo cpan -i Apache2::Reload On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Two otrs installation in one machine
Hi, I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point to the new installation. T The web and perl files are in machine1 (RHEL, apache) , 4.1 database is in machine2 and 5.0 is in machine3. I created a new directory in machine1, pointing to the 5.0 database in machine3 in Config.pm. However, when I go to access the new otrs, it i still grabbing the current information from 4.1 database. I have done all the part needed for the database upgrade (sql dump, import, check, repair, run the otrs upgrade script). I have done all these in machine3. This is my current setup with otrs 2.1.3 and mysql 4.1: PerlRequire /web/mycurrentotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrs/ /web/mycurrentotrs/bin/cgi-bin/ Alias /otrs-web/ /web/mycurrentotrs/var/httpd/htdocs/ I have created a new conf file for apache pointing to the new/test installation in the same machine (this is for otrs 2.4.5 and mysql 5.0) PerlRequire /web/mynewotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrsnew/ /web/mynewotrs/bin/cgi-bin/ Alias /otrs-web/ /web/mynewotrs/var/httpd/htdocs/ However, when go to: http://mywebserver/otrsnew/index.pl it still points to the current database in machine2 (I was expecting some error messages). [For the test, I took a mysqldump from a week ago so in the new/test installation the data should be old.] It seems not be reading the information from the new folder ( I have some extra authentication script in Config.pm based on modperl which I have copied to the new Config.pm) Any idea? maybe there is some session variable in the web server that is pointing to the current directory. thanks, --sharif - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Two otrs installation in one machine
Hi Sharif, Unfortunately, if you use mod_perl, you are limited to running one OTRS instance per apache host. You can only have one module per apache instance, so it will cache your database settings, and use them for both OTRS instances. You could set up two apaches, or disable mod_perl. -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Thu, Jan 14, 2010 at 5:17 PM, sharif islam sharif.is...@gmail.com wrote: Hi, I am in the process of upgrading OTRS from 2.1.3 to 2.4.5. I am also upgrading the mysql from 4.1 to 5.0. I am at a loss why I can't point to the new installation. T The web and perl files are in machine1 (RHEL, apache) , 4.1 database is in machine2 and 5.0 is in machine3. I created a new directory in machine1, pointing to the 5.0 database in machine3 in Config.pm. However, when I go to access the new otrs, it i still grabbing the current information from 4.1 database. I have done all the part needed for the database upgrade (sql dump, import, check, repair, run the otrs upgrade script). I have done all these in machine3. This is my current setup with otrs 2.1.3 and mysql 4.1: PerlRequire /web/mycurrentotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrs/ /web/mycurrentotrs/bin/cgi-bin/ Alias /otrs-web/ /web/mycurrentotrs/var/httpd/htdocs/ I have created a new conf file for apache pointing to the new/test installation in the same machine (this is for otrs 2.4.5 and mysql 5.0) PerlRequire /web/mynewotrs/scripts/apache2-perl-startup.pl ScriptAlias /otrsnew/ /web/mynewotrs/bin/cgi-bin/ Alias /otrs-web/ /web/mynewotrs/var/httpd/htdocs/ However, when go to: http://mywebserver/otrsnew/index.pl it still points to the current database in machine2 (I was expecting some error messages). [For the test, I took a mysqldump from a week ago so in the new/test installation the data should be old.] It seems not be reading the information from the new folder ( I have some extra authentication script in Config.pm based on modperl which I have copied to the new Config.pm) Any idea? maybe there is some session variable in the web server that is pointing to the current directory. thanks, --sharif - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Two otrs installation in one machine
On Thu, Jan 14, 2010 at 10:26 AM, Michiel Beijen michiel.bei...@otrs.com wrote: Hi Sharif, Unfortunately, if you use mod_perl, you are limited to running one OTRS instance per apache host. You can only have one module per apache instance, so it will cache your database settings, and use them for both OTRS instances. You could set up two apaches, or disable mod_perl. Ah!, yes, I am running mod_perl. Thanks for the response. I will try to setup another apache for test. --sharif - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hi Frank, to check if perl environment is working well use: shell perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl The result is bin/cgi-bin/installer.pl syntax OK it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) -Martin On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote: Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method new via package Kernel::Config at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, DATA line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say Syntax OK and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hi Martin, Am 27.09.2009 um 13:53 schrieb Martin Edenhofer: Hi Frank, to check if perl environment is working well use: shell perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl It does. The result is bin/cgi-bin/installer.pl syntax OK it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) The actual problem was that I used apache2-httpd.include.conf in my httpd.conf. I then changed to apache2-httpd-new.include.conf. And the problem was gone. Why? I actually really seriously don't know. And I don't have the time to clearify currently. Anyway: OTRS works. Customization in the works now. Thanks for replying. Cheers! Frank On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote: Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method new via package Kernel::Config at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, DATA line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say Syntax OK and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method new via package Kernel::Config at /serv/ opt/otrs/bin/cgi-bin/installer.pl line 53, DATA line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say Syntax OK and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
On Tue, Aug 18, 2009 at 5:33 AM, Codatel Listsli...@codatel.com.au wrote: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? Well, the obvious answer is the OTRS people, is it not? http://www.otrs.com/en/ -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of In Defense of Food - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation support
is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
* Codatel Lists li...@codatel.com.au: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
linux On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote: * Codatel Lists li...@codatel.com.au: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation otrs 2.4.1
Greetings, I am experiencing a problem with the installation of OTRS 2.4.1. I have installed the web server and need to implement the database but everytime I execute in a browser http://localhost/otrs/installer.pl . I get the error the extension .pl is unknown and wants to download the file. Does anyone has any suggestions. Best Regards, Sam Davis ___ Sam Davis System Adminstrator AAIPharma c/ Rosa de Lima, 1-bis, Edificio Alba 28290 Las Matas (Madrid) Tel: +34 91 372 6065 (Direct) Fax: +34 91 372 6060 sam.da...@aaipharma.com www.aaipharma.com http://www.aaipharma.com/ ___ The content of this e-mail and any attachments to it is intended only for the confidential use of the intended recipient(s). If you are not the intended recipient(s), you are hereby notified that you have received this communication in error and that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mail is strictly prohibited and that the documents should be returned to the author immediately. If you have received this email in error, please notify the author by using the reply key immediately. P Please consider the Environment before printing this e-mail. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation otrs 2.4.1
Your webserver doesn't recognise this as a file that it can process and so it is just returning the file itself. What webserver are you using? Apache? Have a look at the Apache doc to set this up; http://httpd.apache.org/docs/2.2/howto/cgi.html Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Davis, Sam sam.da...@aaipharma.com: Greetings, I am experiencing a problem with the installation of OTRS 2.4.1. I have installed the web server and need to implement the database but everytime I execute in a browser http://localhost/otrs/installer.pl . I get the error the extension .pl is unknown and wants to download the file. Does anyone has any suggestions. Best Regards, Sam Davis ___ Sam Davis System Adminstrator AAIPharma c/ Rosa de Lima, 1-bis, Edificio Alba 28290 Las Matas (Madrid) Tel: +34 91 372 6065 (Direct) Fax: +34 91 372 6060 sam.da...@aaipharma.com www.aaipharma.com ___ The content of this e-mail and any attachments to it is intended only for the confidential use of the intended recipient(s). If you are not the intended recipient(s), you are hereby notified that you have received this communication in error and that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mail is strictly prohibited and that the documents should be returned to the author immediately. If you have received this email in error, please notify the author by using the reply key immediately. P Please consider the Environment before printing this e-mail. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] migrate OTRS installation to new linux install
Hello all, Thanks for such an awesome product! OTRS is amazing! We have a new server, and I would like to 'move' our current OTRS installation to this new server. It will be from Centos 5.3 32-bit to Centos 5.3 64-bit. I figured it would come down to the following: 1. Install clean OTRS on new server with MySQL database. 2. Stop current OTRS server and make a MySQL DB backup. 3. Restore DB Backup on new server. 4. Copy entire /opt/otrs to new server. 5. Verify httpd(apache) configs 6. Start everything on new server Is this a good way to do the migration? Or is there a better way? Kind regards, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [SOLVED partially] migrate OTRS installation to new linux install
On Wed, 2009-07-22 at 09:44 +0200, Coert Waagmeester wrote: Hello all, Thanks for such an awesome product! OTRS is amazing! We have a new server, and I would like to 'move' our current OTRS installation to this new server. It will be from Centos 5.3 32-bit to Centos 5.3 64-bit. I figured it would come down to the following: 1. Install clean OTRS on new server with MySQL database. 2. Stop current OTRS server and make a MySQL DB backup. 3. Restore DB Backup on new server. 4. Copy entire /opt/otrs to new server. 5. Verify httpd(apache) configs 6. Start everything on new server Is this a good way to do the migration? Or is there a better way? Kind regards, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Forgive me, I found it in the FAQ. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=258 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Thanks a Ton... I will get back if i have issues On Sat, Jun 27, 2009 at 6:25 AM, Karlos Jelez otrs...@gmail.com wrote: Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answer specific questions to help you. Karlos, 2009/6/25 sumeet jain sumeetcj...@gmail.com Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi all, Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. My 2 Cents :D http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=289 --Shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Are you using binary installation. If you are using source installation then this should not be an issue. Thanks, Yogesh -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Friday, June 26, 2009 11:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation path Hi all, Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. My 2 Cents :D http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=289 --Shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answer specific questions to help you. Karlos, 2009/6/25 sumeet jain sumeetcj...@gmail.com Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation path
Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi, I don't think its mandatory having otrs in /opt either because in many case you can find $OTRS_HOME or $HOME used for the crontab script runned by user otrs. On Thu, Jun 25, 2009 at 11:55 AM, sumeet jain sumeetcj...@gmail.com wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
We are still not using mod_perl because we are in a dev early fase, we are using otrs version 2.3.4. You can try to configure 2 different virtual hosts in apache. Jan Schuer wrote: Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. On 6/25/09, Juan Ferreyra jferre...@tenroses.com.ar wrote: We are still not using mod_perl because we are in a dev early fase, we are using otrs version 2.3.4. You can try to configure 2 different virtual hosts in apache. Jan Schuer wrote: Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] installation on FreeBSD Jail
Hi Jerais, You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend. I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM option in the Handbook: http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is this enabled in your kernel? Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is necessary to allow access to shmget et al. from a jail. Can you share your experiences with running OTRS on Lighty? Do you also use fcgi? Were there any caveats configuring it, and can you share your configuration setup? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy r...@jerais.com wrote: Hi all, well, i've this strange problem and i'm sure you gonna help me :-). - the problem is: when i run -though web- installer.pl or index.pl i'm getting this error message: Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93. - this is the environment that i'm gonna install OTRS on: FreeBSD 7.1. -Jailed-. Webserver: lighttpd-1.4.22 Perl version: v5.10.0 perl-OTRS modules: ./otrs.checkModules o CGIok (v3.43) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.010) o Digest::MD5ok (v2.38) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.826) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Net::POP3::SSLWrapper...not installed! (not required / for SSL connections) o Net::IMAP::Simple..not installed! (not required / for IMAP connections) o Net::IMAP::Simple::SSL..not installed! (not required / for SSL connections) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::LDAP..not installed! (not required / for directory authentication) o GD.ok (v2.41) o GD::Textok (v0.86) o GD::Graph...ok (v1.44_01) o GD::Graph::linesok (v1.17) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.015) o XML::Parserok (v2.36) this is the first time i'm getting this with OTRS, and i'm struggling since 2days to solve it. appreacitaced your help in advance. -- Jerais A. Al-Jeraisy, RHCE Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] installation on FreeBSD Jail
Hi Michiel, thank you man, you made my day, i thought no one faced/know my issue! i'll check the servers this week and get back, appreciated. btw, for Lighty + OTRS how-to, consider it done, i'll send it to the maillist next week, insha'allah. -- Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+. Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown On Mon, Jun 8, 2009 at 1:07 PM, Michiel Beijen mich...@beefreeit.nl wrote: Hi Jerais, You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend. I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM option in the Handbook: http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is this enabled in your kernel? Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is necessary to allow access to shmget et al. from a jail. Can you share your experiences with running OTRS on Lighty? Do you also use fcgi? Were there any caveats configuring it, and can you share your configuration setup? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy r...@jerais.comwrote: Hi all, well, i've this strange problem and i'm sure you gonna help me :-). - the problem is: when i run -though web- installer.pl or index.pl i'm getting this error message: Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93. - this is the environment that i'm gonna install OTRS on: FreeBSD 7.1. -Jailed-. Webserver: lighttpd-1.4.22 Perl version: v5.10.0 perl-OTRS modules: ./otrs.checkModules o CGIok (v3.43) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.010) o Digest::MD5ok (v2.38) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.826) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Net::POP3::SSLWrapper...not installed! (not required / for SSL connections) o Net::IMAP::Simple..not installed! (not required / for IMAP connections) o Net::IMAP::Simple::SSL..not installed! (not required / for SSL connections) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::LDAP..not installed! (not required / for directory authentication) o GD.ok (v2.41) o GD::Textok (v0.86) o GD::Graph...ok (v1.44_01) o GD::Graph::linesok (v1.17) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.015) o XML::Parserok (v2.36) this is the first time i'm getting this with OTRS, and i'm struggling since 2days to solve it. appreacitaced your help in advance. -- Jerais A. Al-Jeraisy, RHCE Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Otrs installation for Mssqlserver2005
Hi Ravi,
You won't need ActivePerl; you can run OTRS with Microsoft SQL Server on any
perl distribution, just as long as it is Perl 5.8 or 5.10. The major perl
distributions for win32 are Strawberry Perl and Activestate Perl.
To connect using ODBC you'd have to have DBD::ODBC module installed. You
should see no error message if you'd issue the following statement:
perl -euse DBD::ODBC;
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 18:46, ravi shanker rshanker...@yahoo.com wrote:
Hi Afshar,
To start with, is Active perl installation must for sqlserver to work for
OTRS?
i don't have active perl installation in my system.
#settings for mSsqlserver
$Self-{DatabaseDSN} = DBI:ODBC:driver={SQL
Server};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;;
$Self-{Database::Type} = 'mssql';
$Self-{DatabaseUserTable} = 'users'';
#--#
does config.pm checks db.pm by anyway.
pls send any working config.pm,it would be of great help.thanks in advance
afshar
Ravi Shankar
--
*From:* Afshar Mohebbi afshar.mohe...@gmail.com
*To:* User questions and discussions about OTRS. otrs@otrs.org
*Sent:* Tuesday, May 19, 2009 10:17:04 AM
*Subject:* Re: [otrs] (no subject)
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker rshanker...@yahoo.comwrote:
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
-system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page
can't found error is coming.
Regds
Ravi Shankar
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Re: [otrs] Otrs installation for Mssqlserver2005
Hi Afshar,
To start with, is Active perl installation must for sqlserver to work for OTRS?
i don't have active perl installation in my system.
#settings for mSsqlserver
$Self-{DatabaseDSN} =
DBI:ODBC:driver={SQLServer};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;;
$Self-{Database::Type} = 'mssql';
$Self-{DatabaseUserTable} = 'users'';
#--#
does config.pm checks db.pm by anyway.
pls send any working config.pm,it would be of great help.thanks in advance
afshar
Ravi Shankar
From: Afshar Mohebbi afshar.mohe...@gmail.com
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Tuesday, May 19, 2009 10:17:04 AM
Subject: Re: [otrs] (no subject)
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker rshanker...@yahoo.com wrote:
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
-system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't
found error is coming.
Regds
Ravi Shankar
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
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Re: [otrs] Installation Error in Ubuntu 9.04
Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Dear Mr Kumar, You are obviously having issues with the otrs2 installation package. The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here: http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2 If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform an 'installation from source' as described in the user manual; it will not take you very long and it is properly documented. See: http://doc.otrs.org/2.3/en/html/x414.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 7, 2009 at 09:00, ravipr...@gmail.com wrote: Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation Error in Ubuntu 9.04
Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation Error in Ubuntu
Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation errors
I get errors when I try to install from Debian repositories...not having much success installing from Source either. Can you send documentation on installation from source, I'm confused by the INSTALL file that comes with it. Thanks -- - Pierre-Andre attachment: Philidephia-2009-02-11-15-30-25.png___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation errors
try to do: sudo apt-get purge otrs2 sudo apt-get install libapache2-mod-perl2-dev (or something similar) sudo apt-get install otrs2 bye Il giorno 12/feb/09, alle ore 00:42, Pierre-Andre Malbrough ha scritto: I get errors when I try to install from Debian repositories...not having much success installing from Source either. Can you send documentation on installation from source, I'm confused by the INSTALL file that comes with it. Thanks -- - Pierre-Andre Philidephia -2009 -02-11-15-30-25.png___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Being a suse distro, yo can easily satisfy most of the requirements using yast. From command line type yast (command-lined) or yast2 (graphical), choose software management, insert the suse DVD and you'll be able to install any package needed. Which packages? Check http://doc.otrs.org/2.3/en/html/x414.html#installation-of-needed-perl-modulesand http://www.otrs.com/en/products/otrsitsm/system-requirements/ 2009/1/27 sanjeev rao sosweet_...@yahoo.com in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *sanjeev rao *Sent:* Tuesday, January 27, 2009 12:40 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs-de] OTRS-Installation auf MS-SBS neben IIS
Hallo, ich würde gerne ein kleines OTRS auf einem SBS installieren. Der IIS ist dort aber schon auf Port 80 aktiv für OWA etc. - das würde ich gerne auch so lassen und OTRS über Port 8080 laufen lassen. Was muss ich bei der Installation beachten, dass das klappt? Freue mich auf Antwort. Dennis ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs] OTRS installation on IIS?
Hi Guys, We have IIS server and running some other stuffs, it's impossible to us to have another server which just running Apache. I tried manually installing the OTRS on IIS server. I can install it with install.pl and everything seemed ok no error reported. But I just can't run it. Always get errors tell me module loading problem. Does any one have the experience to implement OTRS on IIS? How to get it work? Thanks a lot! Jack ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] new OTRS installation
What does this error mean: Software error: Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2138. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] new OTRS installation
Andrew Meyer wrote: What does this error mean: Software error: Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2138. I'd start by looking at that line for a clue and checking whether you have all needed Perl modules installed (~otrs/bin/otrs.checkModules). Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
AW: [otrs] new OTRS installation
Hi!
What does this error mean:
Software error:
Died at /var/www/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm
line 2138.
If you just have a fresh installation on a different directory then
/opt/otrs... set manually in ...otrs/Kernel/Config.pm
After:
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
This line:
$Self-{Home} = '/yourpath/otrs';
Gregor Armann
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Support or consulting for your OTRS system?
= http://www.otrs.com/
RE: [otrs] Installation problem ?
Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5... (I think -and hope- it will be released this month) Regards, Peter van Beugen Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alexis Gingras Verzonden: dinsdag 15 januari 2008 19:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Thanks for the hints. After using the cvs version i got rid of the internal server error. But now i have Software Error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. I looked into the doc if I missed something in the installation process but I don't think so. Im not sure what im doing wrong ! Thanks ! 2008/1/16, Peter van Beugen [EMAIL PROTECTED]: Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5… (I think –and hope- it will be released this month….) Regards, Peter van Beugen *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Alexis Gingras *Verzonden:* dinsdag 15 januari 2008 19:44 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. You also could take a look at that line that is generating the errors. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: ***http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup*http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation problem ?
Hi, I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7d6c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a857c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0957d4, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e520, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0950a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983d0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7f4c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09efac, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0953a8, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa0a7b14, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0x9c983a0, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala r: SV 0xa09e88c, Perl interpreter: 0x93dc008 at ../..//Kernel/System/Config.pm line 1325., referer: http://127.0.0.1/otrs/ind ex.pl [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] [Mon Jan 14 21:24:38 2008] index.pl: Attempt to free unreferenced scala . And it goes on and on. The last line is [Mon Jan 14 21:24:38 2008] [error] [client 127.0.0.1] Premature end of script headers: index.pl, referer: http://127.0.0.1/otrs/index.pl When I do the checkModule script I got : [EMAIL PROTECTED] /]# /opt/otrs/bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok So im confuse ... Can anyone help me please? -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation on CentOS
After installing otrs on CentOS 5, I can login with default user but I get this error when I try to make a new user: can't resolve localhost to address at /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm line 750. localhost is in the hosts file. This machine is also a mailserver with postfix, a pop server, a caching nameserver and other stuff running. The otrs database setup went fine. I know that localhost is resolvable and I don't see other issues with this box. Any ideas what the problem could be or suggestions for troubleshooting? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Problems
Did you try restarting all the otrs service's? Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hough Sent: Wednesday, December 19, 2007 12:53 PM To: otrs@otrs.org Subject: [otrs] Installation Problems Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services The information in this electronic mail message and any attached files is confidential and may be legally privileged. If you are not the intended recipient, delete this message and contact the sender immediately. Access to this message by anyone other than its intended recipient is unauthorized. You must not use or disseminate this information as it is proprietary property of the True companies. Communications on or through the True companies' computer systems may be monitored or recorded to secure effective system operation and for other lawful purposes. Thank you. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation Problems
Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services BEGIN:VCARD VERSION:2.1 X-GWTYPE:USER FN:Jason Hough ORG:;Michigan Department of Treasury - GC Services EMAIL;WORK;PREF;NGW:[EMAIL PROTECTED] N:Hough;Jason ADR;DOM;WORK;PARCEL;POSTAL:;Jolly Cedar LABEL;DOM;WORK;PARCEL;POSTAL;ENCODING=QUOTED-PRINTABLE:Jason Hough=0A= Jolly Cedar END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Problems
Jason, Hi there is a script called otrsversion/bin/otrs.checkModules. make sure that you have all the needed perl modules. regards, -Beavis On Dec 19, 2007 1:52 PM, Jason Hough [EMAIL PROTECTED] wrote: Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Manual OTRS Installation on Win32
Hello Dan, Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. There will soon be an FAQ describing in great detail the manual installation for W2K3 with IIS and MSSQL 2005. The problem is that the intallation is very lengthy when done manually. We reccommend using the installer, deactivating IIS services before executing the setup package. Afterwards, you can manually deactivate MySQL and Apache. Then you have to create a DB in MSSQL and a Virtual Web in IIS. (Make sure that your MSSQL is setup to use SQL Authenticaiton). IIS in version 6 you must allow unknown CGI's to run. And you must describe the .pl file to the IIS. Seen in http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=123 Your Config.pm must be modifyecd as seen in: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=121 I hope this short info helps to tide you over. ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann signature.asc Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Manual OTRS Installation on Win32
Shawn and Dan, Thanks a lot for you reply! Within the next few days, I'll be *trying* to install OTRS on a Desktop machine and then on the production server. I feedback on what I got. Once more thanks! Harry Cruz 2007/11/16, Shawn Beasley [EMAIL PROTECTED]: Hello Dan, Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. There will soon be an FAQ describing in great detail the manual installation for W2K3 with IIS and MSSQL 2005. The problem is that the intallation is very lengthy when done manually. We reccommend using the installer, deactivating IIS services before executing the setup package. Afterwards, you can manually deactivate MySQL and Apache. Then you have to create a DB in MSSQL and a Virtual Web in IIS. (Make sure that your MSSQL is setup to use SQL Authenticaiton). IIS in version 6 you must allow unknown CGI's to run. And you must describe the .pl file to the IIS. Seen in http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=123 Your Config.pm must be modifyecd as seen in: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=121 I hope this short info helps to tide you over. ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS Installation
Hi guys, I am trying to install OTRS 2.2.4 but then I am getting this error message Warning: Kernel/Config.pm isn't writable! Comment: If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied Please help me solve this problem, this is my Config.pm file permissions in otrs -rwxrwxrwx 1 apache nogroup 3900 Nov 16 10:03 Config.pm Also my webserver is running as user apache in httpd.conf Regards, Brighton ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Manual OTRS Installation on Win32
Hey Harry, I don't have any instructions on how to do this. I had similar questions to this list sent a while back but no one replied. Your best bet is to extract the source from the Windows installation and then follow the instructions for Linux. Some won't be too helpful but I am sure it can prove to be a good starting ground. You will need to install perl, cronw (unless you have other options already on the server), the required perl modules and mod_perl for apache, the last option there is a way to compile mod_perl when apache has already been installed. I think a good way around this would be to install OTRS on a desktop and look how it lays out the directories and configuration files. Sorry I can't be any more help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry Cruz Sent: November 12, 2007 7:31 AM To: User questions and discussions about OTRS.org Subject: [otrs] Manual OTRS Installation on Win32 Hello, you all! Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Manual OTRS Installation on Win32
Its like buying a corvette and then putting a yaris engine in it. Even windows people can install linux these days.. Just take the leap, you have nothing to lose, only knowledge to gain. Lets not bash windows, its good for what it is. If you want to waste a $600+ license to spin up a OTRS server more power to ya! -Andy On 11/16/07 8:29 AM, Dan King [EMAIL PROTECTED] wrote: Hey Harry, I don¹t have any instructions on how to do this. I had similar questions to this list sent a while back but no one replied. Your best bet is to extract the source from the Windows installation and then follow the instructions for Linux. Some won¹t be too helpful but I am sure it can prove to be a good starting ground. You will need to install perl, cronw (unless you have other options already on the server), the required perl modules and mod_perl for apache, the last option there is a way to compile mod_perl when apache has already been installed. I think a good way around this would be to install OTRS on a desktop and look how it lays out the directories and configuration files. Sorry I can¹t be any more help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca -- -- This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Harry Cruz Sent: November 12, 2007 7:31 AM To: User questions and discussions about OTRS.org Subject: [otrs] Manual OTRS Installation on Win32 Hello, you all! Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Manual OTRS Installation on Win32
Hello, you all! Do you know where I could get some detailed information on how to install OTRS in a already running server. I've initially installed on a test server, using a Debian distro. But now the system must go into production to a windows 2003 server, which has got its own apache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS Installation on Debian Etch
Working on an initial installation of OTRS on Debian Etch, Apache was working fine for other applications, but after the LDAP configuration, it stopped working. Now when trying to start apache, I get the following errors: [warn] Useless use of AllowOverride in line 22. failed! In the apache error log, it reports the following: [Tue Nov 06 15:34:49 2007] [error] syntax error at /usr/share/otrs//Kernel/Confi g.pm line 85, near 'AuthModule::LDAP::Host'}\nCompilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27.\nBEGIN failed--compila tion aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27.\nCompil ation failed in require at (eval 2) line 1.\n I've checked and re-checked the line with the AuthModule::LDAP::Host, I don't see anything unusual here. I've read a few posts about ORTS not being Apache2 compliant and have made the recommended changes, but still no luck. Anyone else had the same issue and resolved it? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation of otrs 2.2 on CentOS
I am trying to install otrs 2.2 on CentOS 4.4. After the installation by the command yum install otrs-2.2.2-01.i386.rpm the apache fail to start. The error message appairs : Starting httpd: (13)Permission denied: httpd: could not open error log file /var/log/httpd/error_log. Unable to open logs The rights on the file are corrects. Is any other configurtion on apache server to do? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Running multiple companies from 1 OTRS installation
Hi all, Im quite new to OTRS, and Im trying to figure out if its possible to run multiple companies through 1 OTRS installation. Any advise, or a point in the right direction would be much appreciated! Thanks Patrick -- Q: I want to be a sysadmin. What should I do? A: Seek professional help. -- Get a free email address with REAL anti-spam protection. http://www.bluebottle.com/tag/1 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 Greg Horne [EMAIL PROTECTED] 06/14/07 10:05 AM Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne - Original Message- From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Thanks for the additional information. My first question would be can you send email to this machine using SMTP from another machine? If yes then you know that SMTP is working on that IP address. Next I would check to make sure I could send SMTP from your mail server to your mail server. You can telnet to your machine using port 25 from a terminal session and verify that you can send SMTP from your localhost. telnet 127.0.0.1 25 helo abc.com mail from:[EMAIL PROTECTED] rcpt to:[EMAIL PROTECTED] data test . quit or exit from telnet Also are you getting anything from your log files in OTRS or from the mail server logs, relay rejects, auth errors Hope this helps... Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 11:14 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Installation/Configuration Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 Greg Horne [EMAIL PROTECTED] 06/14/07 10:05 AM Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne - Original Message- From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] installation problem
Greetings, I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. I can't, for the life of me, get past this problem I get when I run rcapache2: mail:/sw/Linux/Suse # rcapache2 start Starting httpd2 (prefork) Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf: Invalid command 'PerlRequire', perhaps misspelled or defined by a module not included in the server configuration The command line was: /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf I've just run SuSEconfig and proceeded to the rcapache2 step. It's a Suse Enterprise v.9 system, with the following packages installed and verified: mail:/sw/Linux/Suse # rpm -qa|grep apache2 apache2-2.2.0-21.7 apache2-doc-2.0.49-27.8 apache2-prefork-2.2.0-21.7 apache2-worker-2.2.0-21 apache2-example-pages-2.0.49-27.8 apache2-mod_perl-2.0.3-12 mail:/sw/Linux/Suse # rpm -qa|grep otrs otrs-2.1.7-01 Can you please suggest some way out or some further diagnosing step? Thanks a lot, George I. Develekos Software Engineer Omilia Ltd.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation of ITSM fails on v2.2
Hi, I want to install the package otrs-itsm-1.0-beta2.tar.gz on a running otrs-2.2.0-beta2.tar.gz. Whether I try it with the webgui or with bin/opm.pl -a install -p /path-to/package it fails with ### jERROR: OTRS-opm-81 Perl: 5.8.8 OS: linux Time: Mon Apr 23 07:48:51 2007 Message: C-Parser: not well-formed (invalid token) at line 1, column 0, byte 0 at /usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi/XML/Parser.pm line 187 ! Traceback (4624): Module: Kernel::System::XML::XMLParse (v1.55) Line: 1040 Module: Kernel::System::Package::PackageParse (v1.63) Line: 1400 Module: ./opm.pl (v1.16) Line: 288 Can't use an undefined value as a HASH reference at /home/otrs-2.2.0-beta2/Kernel/System/Package.pm line 1458. ### Any suggestions...? Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Installation problems - newbie questions.
Hi, all. My apologies up front for what are probably newbie questions. Let me first explain what some of my constraints are and then describe my problem: 1. I cannot install as root - I *do not* have root access...or su access or sudo access for that matter. I am working on installing OTRS as a demo installation for a project that will evaluate whether or not to use OTRS as part of our current environment. It is likely that we will continue to keep OTRS set up in a similar manner so that the Build/Tools team may continue to support it. 2. I must use Oracle as a db back end. So far that has not been an issue. I've been able to run the sql scripts without a problem. 3. The dir where I am installing this is not in the home directory of the user that I am using to install OTRS. Again, not something that is easily changed in our environment. So. That being said. I'm trying to install to the following: RHEL4 update 3 or 4 Oracle 10g Perl 5.8.5 Apache 2.0.59 I am getting the following error: Died at Defaults.pm line 1803. The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error. a) can I just use on of the binaries at this point? If so - which one? It says there's one for RH 7 and 8, but nothing for RHEL4? b) I've gotten far enough into building from source, that I'd love to be able to figure this out - but honestly my demo is coming up quickly and I have other documentation I have to get done before then. Any other ideas? Thank you for your time and assistance. Liz -- Imagination is intelligence having fun... [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] installation problem/question (follow-up)
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly
the issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?___
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Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly
the issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on
your install (I know for instance on Debian systems you'd use www-
data as APACHE_USER).
Nils Breunese.
___
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Support orr consulting for your OTRS system?
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RE: [otrs] installation problem/question (follow-up)
You want to edit the Kernel/Config.pm and look for this part:
# #
# fs root directory
# #
$Self-{Home} = '/opt/ididntreadthemanual/otrs';
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Wednesday, December 06, 2006 11:24 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly the
issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on your
install (I know for instance on Debian systems you'd use www- data as
APACHE_USER).
Nils Breunese.
___
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Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
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