Re: Tech Support

[David Connors]

S... can't you re-write your thing as SaaS? And some integrations to
Xero or whatever to justify additional value and increase the price?

I know clubs etc are cash strapped but $10/month is far too cheap.

David Connors
da...@connors.com | M +61 417 189 363
Telegram: https://t.me/davidconnors
LinkedIn: http://au.linkedin.com/in/davidjohnconnors



On Thu, 28 May 2020 at 20:06, Glen Harvy  wrote:

> Hi,
>
> Seems I have led you all astray.
>
> 1. The website is hosted on the end user's own hardware and is used
> globally.
> 2. The website forms a part of a booking system as well as a membership
> management system.
> 3. It is frighteningly cheap with monthly support costs of about AUD$ 10
> per month. I maintain it, not the end user.
> 4. It is aimed at sporting clubs with costs to be the prime consideration
> in its IT purchases. Cost seems to be also a major influence in the
> company's employment considerations.
> 5. It's users almost all enjoy fast internet connections and the response
> times for the website is excellent.
>
> The point of my rare post was to help reveal the trial and tribulations of
> the tech support personnel in your respective businesses. It really was
> intended to get a laugh.
>
> As a matter of interest, the new recruit has again turned their computer
> off when going home tonight.
>
> Of some concern to me is that the website refers to my product.
> Unfortunately, the end users will no doubt expect the continuing web site
> woes to be attributed to my program and as has happened in the past, this
> will be the case put forward by the business.
>
>
> Glen Harvy,
> *Aquarius Communications* <http://www.aquacomm.com.au>
>
>
>
> <http://www.avg.com/email-signature?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
>  Virus-free.
> www.avg.com
> <http://www.avg.com/email-signature?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
> <#m_574202510876983_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>

Re: Tech Support

[Glen Harvy]

Hi,

Seems I have led you all astray.

1. The website is hosted on the end user's own hardware and is used 
globally.
2. The website forms a part of a booking system as well as a membership 
management system.
3. It is frighteningly cheap with monthly support costs of about AUD$ 10 
per month. I maintain it, not the end user.
4. It is aimed at sporting clubs with costs to be the prime 
consideration in its IT purchases. Cost seems to be also a major 
influence in the company's employment considerations.
5. It's users almost all enjoy fast internet connections and the 
response times for the website is excellent.


The point of my rare post was to help reveal the trial and tribulations 
of the tech support personnel in your respective businesses. It really 
was intended to get a laugh.


As a matter of interest, the new recruit has again turned their computer 
off when going home tonight.


Of some concern to me is that the website refers to my product. 
Unfortunately, the end users will no doubt expect the continuing web 
site woes to be attributed to my program and as has happened in the 
past, this will be the case put forward by the business.



Glen Harvy,
*Aquarius Communications* <http://www.aquacomm.com.au>




--
This email has been checked for viruses by AVG.
https://www.avg.com

Re: Tech Support

[David Connors]

Can't you re-write your mycourts thing as a SaaS web app and have nothing
on site at all?

David Connors
da...@connors.com | M +61 417 189 363
Telegram: https://t.me/davidconnors
LinkedIn: http://au.linkedin.com/in/davidjohnconnors



On Thu, 28 May 2020 at 10:30, Glen Harvy  wrote:

> Hi,
>
> I have had a series of requests for help from a certain company over many
> years in which they have been using my program. The staff member that runs
> the office is not to bright when it comes to the tech side of computers so
> I have generally remained calm when none of my 'suggestions' have been
> heeded.
>
> Over the past few weeks a new staff member has arrived on the scene. I
> don't know if they are a permanent replacement or addition to the team. Nor
> do I know where my usual contact has disappeared to. Nevertheless, I was
> looking forward to perhaps establishing a relationship where 'self-help' at
> the coal face may finally become a reality. Alas, I don't think this will
> come to happen.
>
> Content of emails between me and new team member. This is the full content
> and only a staff members name has been ommitted:
>
> *25th May: Me to client:*
>
> Can you please test your website and ensure that this issue has now been
> fixed.
> You confirmation that it is now working OK will be appreciated.
>
> *25th May: Reply from client:*
>
> wont be able to check until the
> morning.
>
> Are members still able to go online in the meantime as the site can't be
> reached. Let me know, so I can manage their expectations properly.
>
> *25th May: Me to client:*
> Your computer "crashed" at about 5:30 pm last Friday and didn't come back
> into action until about 9:30 am Monday. Hence your website was down. This
> has nothing to do with MyCourts except of course your website was also
> down..
>
> Your computer again "crashed" about 5:30 pm this evening. Again, this has
> nothing to do with MyCourts. As at 6:18 this evening, your computer seems
> to be working OK.
>
> We installed the latest versions of MyCourts this morning and as far as we
> can tell, MyCourts has been working fine since then.
>
> I believe your password for user Staff has been changed. As we need this
> to reboot your computer from time to time, can you please advise us what
> the new password is.
>
> *28th May: No reply so Me to client:*
>
> I am only guessing but I understand your computer is actually a laptop. If
> so, and you are closing the screen down when leaving at night, you are
> locking the machine and nothing is working. Hence your website shuts down
> and our ability to login remotely is disabled. This could be the reason
> your website has been unreachable from about 5:30 pm to 9:30 am weekdays as
> well as all last weekend.
>
> Can you confirm this is the case please.
>
> *28th May: Reply from client:*
>
> Its hosted by a computer at the office. Its a bit concerning that we would
> have to leave the computer running throughout the night for mycourts to
> able to function properly.
>
>
>
> --
>
> Glen Harvy,
> *Aquarius Communications* 
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_7747262033957658981_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>

RE: Tech Support

[greg]

One issue is that current Azure Website pricing is problematic. If you are OK 
with just the Shared App Plan (i.e. These tiers are intended to be used only 
for development and testing purposes. There is no SLA provided for Free and 
Shared service plans), with its limitations, $18 per month is OK.

 

At least Basic says “for apps that have lower traffic requirements”, but even 
then $94 per month? Not so great for this guy.

 

The first one that says “Run Production Workloads” and not “For Dev/Test” is 
Standard. And at $126 per month, great value if you want to run ten sites, but 
one site? Not so much.

 

Regards,

 

Greg

 

Dr Greg Low

 

1300SQLSQL (1300 775 775) office | +61 419201410 mobile│ +61 3 8676 4913 fax

SQL Down Under | Web:  
<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sqldownunder.com%2F=02%7C01%7Csspahelp%40microsoft.com%7C1f0ea4d6b97e4d897f3708d666d1e890%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636809449091516274=SLHeEGAMmWUY5YIwcC4oAPYr%2F9RIZdi4MNASsdzwX2I%3D=0>
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 http://greglow.me

 

From: ozdotnet-boun...@ozdotnet.com  On Behalf 
Of DotNet Dude
Sent: Thursday, 28 May 2020 11:12 AM
To: ozDotNet 
Subject: Re: Tech Support

 

You’d be surprised at what people do. We migrated several inhouse apps into 
Azure last year for a major Aussie company and you’d never guess the things 
they were doing. People do stuff and leave the company and nobody notices for 
years as things look like they’re working so no complaints... until either an 
app goes BANG or someone discovers it by accident.

 

 

On Thu, 28 May 2020 at 10:43, Craig vN mailto:crai...@gmail.com> > wrote:

Wait, they're running a production website on a laptop sitting in the office?

 

On Thu, May 28, 2020 at 10:30 AM Glen Harvy mailto:g...@aquacomm.com.au> > wrote:

Hi,

I have had a series of requests for help from a certain company over many years 
in which they have been using my program. The staff member that runs the office 
is not to bright when it comes to the tech side of computers so I have 
generally remained calm when none of my 'suggestions' have been heeded.

Over the past few weeks a new staff member has arrived on the scene. I don't 
know if they are a permanent replacement or addition to the team. Nor do I know 
where my usual contact has disappeared to. Nevertheless, I was looking forward 
to perhaps establishing a relationship where 'self-help' at the coal face may 
finally become a reality. Alas, I don't think this will come to happen.

Content of emails between me and new team member. This is the full content and 
only a staff members name has been ommitted:

25th May: Me to client:

Can you please test your website and ensure that this issue has now been fixed.

You confirmation that it is now working OK will be appreciated.


25th May: Reply from client:

wont be able to check until the morning.

Are members still able to go online in the meantime as the site can't be
reached. Let me know, so I can manage their expectations properly.

25th May: Me to client:

Your computer "crashed" at about 5:30 pm last Friday and didn't come back into 
action until about 9:30 am Monday. Hence your website was down. This has 
nothing to do with MyCourts except of course your website was also down..

 

Your computer again "crashed" about 5:30 pm this evening. Again, this has 
nothing to do with MyCourts. As at 6:18 this evening, your computer seems to be 
working OK.

 

We installed the latest versions of MyCourts this morning and as far as we can 
tell, MyCourts has been working fine since then.

 

I believe your password for user Staff has been changed. As we need this to 
reboot your computer from time to time, can you please advise us what the new 
password is.

28th May: No reply so Me to client:

I am only guessing but I understand your computer is actually a laptop. If so, 
and you are closing the screen down when leaving at night, you are locking the 
machine and nothing is working. Hence your website shuts down and our ability 
to login remotely is disabled. This could be the reason your website has been 
unreachable from about 5:30 pm to 9:30 am weekdays as well as all last weekend.

 

Can you confirm this is the case please.

28th May: Reply from client:

Its hosted by a computer at the office. Its a bit concerning that we would
have to leave the computer running throughout the night for mycourts to
able to function properly.





-- 

Glen Harvy,
 <http://www.aquacomm.com.au> Aquarius Communications 

 


 
<http://www.avg.com/email-signature?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 

Virus-free.  
<

Re: Tech Support

[DotNet Dude]

You’d be surprised at what people do. We migrated several inhouse apps into
Azure last year for a major Aussie company and you’d never guess the things
they were doing. People do stuff and leave the company and nobody notices
for years as things look like they’re working so no complaints... until
either an app goes BANG or someone discovers it by accident.


On Thu, 28 May 2020 at 10:43, Craig vN  wrote:

> Wait, they're running a production website on a laptop sitting in the
> office?
>
> On Thu, May 28, 2020 at 10:30 AM Glen Harvy  wrote:
>
>> Hi,
>>
>> I have had a series of requests for help from a certain company over many
>> years in which they have been using my program. The staff member that runs
>> the office is not to bright when it comes to the tech side of computers so
>> I have generally remained calm when none of my 'suggestions' have been
>> heeded.
>>
>> Over the past few weeks a new staff member has arrived on the scene. I
>> don't know if they are a permanent replacement or addition to the team. Nor
>> do I know where my usual contact has disappeared to. Nevertheless, I was
>> looking forward to perhaps establishing a relationship where 'self-help' at
>> the coal face may finally become a reality. Alas, I don't think this will
>> come to happen.
>>
>> Content of emails between me and new team member. This is the full
>> content and only a staff members name has been ommitted:
>>
>> *25th May: Me to client:*
>>
>> Can you please test your website and ensure that this issue has now been
>> fixed.
>> You confirmation that it is now working OK will be appreciated.
>>
>> *25th May: Reply from client:*
>>
>> wont be able to check until the
>> morning.
>>
>> Are members still able to go online in the meantime as the site can't be
>> reached. Let me know, so I can manage their expectations properly.
>>
>> *25th May: Me to client:*
>> Your computer "crashed" at about 5:30 pm last Friday and didn't come back
>> into action until about 9:30 am Monday. Hence your website was down. This
>> has nothing to do with MyCourts except of course your website was also
>> down..
>>
>> Your computer again "crashed" about 5:30 pm this evening. Again, this has
>> nothing to do with MyCourts. As at 6:18 this evening, your computer seems
>> to be working OK.
>>
>> We installed the latest versions of MyCourts this morning and as far as
>> we can tell, MyCourts has been working fine since then.
>>
>> I believe your password for user Staff has been changed. As we need this
>> to reboot your computer from time to time, can you please advise us what
>> the new password is.
>>
>> *28th May: No reply so Me to client:*
>>
>> I am only guessing but I understand your computer is actually a laptop.
>> If so, and you are closing the screen down when leaving at night, you are
>> locking the machine and nothing is working. Hence your website shuts down
>> and our ability to login remotely is disabled. This could be the reason
>> your website has been unreachable from about 5:30 pm to 9:30 am weekdays as
>> well as all last weekend.
>>
>> Can you confirm this is the case please.
>>
>> *28th May: Reply from client:*
>>
>> Its hosted by a computer at the office. Its a bit concerning that we would
>> have to leave the computer running throughout the night for mycourts to
>> able to function properly.
>>
>>
>>
>> --
>>
>> Glen Harvy,
>> *Aquarius Communications* 
>>
>>
>> 
>>  Virus-free.
>> www.avg.com
>> 
>> <#m_-4406907313737921848_m_-8695448313177870665_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>

Re: Tech Support

[Arjang Assadi]

Move it to azure , but it will be nicer on azure anyway.


On Thu, 28 May 2020, 10:33 am Arjang Assadi, 
wrote:

> Why not just nice it azure?
>
> On Thu, 28 May 2020, 10:30 am Glen Harvy,  wrote:
>
>> Hi,
>>
>> I have had a series of requests for help from a certain company over many
>> years in which they have been using my program. The staff member that runs
>> the office is not to bright when it comes to the tech side of computers so
>> I have generally remained calm when none of my 'suggestions' have been
>> heeded.
>>
>> Over the past few weeks a new staff member has arrived on the scene. I
>> don't know if they are a permanent replacement or addition to the team. Nor
>> do I know where my usual contact has disappeared to. Nevertheless, I was
>> looking forward to perhaps establishing a relationship where 'self-help' at
>> the coal face may finally become a reality. Alas, I don't think this will
>> come to happen.
>>
>> Content of emails between me and new team member. This is the full
>> content and only a staff members name has been ommitted:
>>
>> *25th May: Me to client:*
>>
>> Can you please test your website and ensure that this issue has now been
>> fixed.
>> You confirmation that it is now working OK will be appreciated.
>>
>> *25th May: Reply from client:*
>>
>> wont be able to check until the
>> morning.
>>
>> Are members still able to go online in the meantime as the site can't be
>> reached. Let me know, so I can manage their expectations properly.
>>
>> *25th May: Me to client:*
>> Your computer "crashed" at about 5:30 pm last Friday and didn't come back
>> into action until about 9:30 am Monday. Hence your website was down. This
>> has nothing to do with MyCourts except of course your website was also
>> down..
>>
>> Your computer again "crashed" about 5:30 pm this evening. Again, this has
>> nothing to do with MyCourts. As at 6:18 this evening, your computer seems
>> to be working OK.
>>
>> We installed the latest versions of MyCourts this morning and as far as
>> we can tell, MyCourts has been working fine since then.
>>
>> I believe your password for user Staff has been changed. As we need this
>> to reboot your computer from time to time, can you please advise us what
>> the new password is.
>>
>> *28th May: No reply so Me to client:*
>>
>> I am only guessing but I understand your computer is actually a laptop.
>> If so, and you are closing the screen down when leaving at night, you are
>> locking the machine and nothing is working. Hence your website shuts down
>> and our ability to login remotely is disabled. This could be the reason
>> your website has been unreachable from about 5:30 pm to 9:30 am weekdays as
>> well as all last weekend.
>>
>> Can you confirm this is the case please.
>>
>> *28th May: Reply from client:*
>>
>> Its hosted by a computer at the office. Its a bit concerning that we would
>> have to leave the computer running throughout the night for mycourts to
>> able to function properly.
>>
>>
>>
>> --
>>
>> Glen Harvy,
>> *Aquarius Communications* 
>>
>>
>> 
>>  Virus-free.
>> www.avg.com
>> 
>> <#m_-1807731989173355914_m_-2770206056728258331_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>

RE: Tech Support

[greg]

Didn’t people stop running websites in house pretty much back in the early 90’s?

 

Regards,

 

Greg

 

Dr Greg Low

 

1300SQLSQL (1300 775 775) office | +61 419201410 mobile│ +61 3 8676 4913 fax

SQL Down Under | Web:  
<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sqldownunder.com%2F=02%7C01%7Csspahelp%40microsoft.com%7C1f0ea4d6b97e4d897f3708d666d1e890%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636809449091516274=SLHeEGAMmWUY5YIwcC4oAPYr%2F9RIZdi4MNASsdzwX2I%3D=0>
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 http://greglow.me

 

From: ozdotnet-boun...@ozdotnet.com  On Behalf 
Of Craig vN
Sent: Thursday, 28 May 2020 10:43 AM
To: ozDotNet 
Subject: Re: Tech Support

 

Wait, they're running a production website on a laptop sitting in the office?

 

On Thu, May 28, 2020 at 10:30 AM Glen Harvy mailto:g...@aquacomm.com.au> > wrote:

Hi,

I have had a series of requests for help from a certain company over many years 
in which they have been using my program. The staff member that runs the office 
is not to bright when it comes to the tech side of computers so I have 
generally remained calm when none of my 'suggestions' have been heeded.

Over the past few weeks a new staff member has arrived on the scene. I don't 
know if they are a permanent replacement or addition to the team. Nor do I know 
where my usual contact has disappeared to. Nevertheless, I was looking forward 
to perhaps establishing a relationship where 'self-help' at the coal face may 
finally become a reality. Alas, I don't think this will come to happen.

Content of emails between me and new team member. This is the full content and 
only a staff members name has been ommitted:

25th May: Me to client:

Can you please test your website and ensure that this issue has now been fixed.

You confirmation that it is now working OK will be appreciated.


25th May: Reply from client:

wont be able to check until the morning.

Are members still able to go online in the meantime as the site can't be
reached. Let me know, so I can manage their expectations properly.

25th May: Me to client:

Your computer "crashed" at about 5:30 pm last Friday and didn't come back into 
action until about 9:30 am Monday. Hence your website was down. This has 
nothing to do with MyCourts except of course your website was also down..

 

Your computer again "crashed" about 5:30 pm this evening. Again, this has 
nothing to do with MyCourts. As at 6:18 this evening, your computer seems to be 
working OK.

 

We installed the latest versions of MyCourts this morning and as far as we can 
tell, MyCourts has been working fine since then.

 

I believe your password for user Staff has been changed. As we need this to 
reboot your computer from time to time, can you please advise us what the new 
password is.

28th May: No reply so Me to client:

I am only guessing but I understand your computer is actually a laptop. If so, 
and you are closing the screen down when leaving at night, you are locking the 
machine and nothing is working. Hence your website shuts down and our ability 
to login remotely is disabled. This could be the reason your website has been 
unreachable from about 5:30 pm to 9:30 am weekdays as well as all last weekend.

 

Can you confirm this is the case please.

28th May: Reply from client:

Its hosted by a computer at the office. Its a bit concerning that we would
have to leave the computer running throughout the night for mycourts to
able to function properly.





-- 

Glen Harvy,
 <http://www.aquacomm.com.au> Aquarius Communications 

 


 
<http://www.avg.com/email-signature?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 

Virus-free.  
<http://www.avg.com/email-signature?utm_medium=email_source=link_campaign=sig-email_content=emailclient>
 www.avg.com 

 

Re: Tech Support

[Craig vN]

Wait, they're running a production website on a laptop sitting in the
office?

On Thu, May 28, 2020 at 10:30 AM Glen Harvy  wrote:

> Hi,
>
> I have had a series of requests for help from a certain company over many
> years in which they have been using my program. The staff member that runs
> the office is not to bright when it comes to the tech side of computers so
> I have generally remained calm when none of my 'suggestions' have been
> heeded.
>
> Over the past few weeks a new staff member has arrived on the scene. I
> don't know if they are a permanent replacement or addition to the team. Nor
> do I know where my usual contact has disappeared to. Nevertheless, I was
> looking forward to perhaps establishing a relationship where 'self-help' at
> the coal face may finally become a reality. Alas, I don't think this will
> come to happen.
>
> Content of emails between me and new team member. This is the full content
> and only a staff members name has been ommitted:
>
> *25th May: Me to client:*
>
> Can you please test your website and ensure that this issue has now been
> fixed.
> You confirmation that it is now working OK will be appreciated.
>
> *25th May: Reply from client:*
>
> wont be able to check until the
> morning.
>
> Are members still able to go online in the meantime as the site can't be
> reached. Let me know, so I can manage their expectations properly.
>
> *25th May: Me to client:*
> Your computer "crashed" at about 5:30 pm last Friday and didn't come back
> into action until about 9:30 am Monday. Hence your website was down. This
> has nothing to do with MyCourts except of course your website was also
> down..
>
> Your computer again "crashed" about 5:30 pm this evening. Again, this has
> nothing to do with MyCourts. As at 6:18 this evening, your computer seems
> to be working OK.
>
> We installed the latest versions of MyCourts this morning and as far as we
> can tell, MyCourts has been working fine since then.
>
> I believe your password for user Staff has been changed. As we need this
> to reboot your computer from time to time, can you please advise us what
> the new password is.
>
> *28th May: No reply so Me to client:*
>
> I am only guessing but I understand your computer is actually a laptop. If
> so, and you are closing the screen down when leaving at night, you are
> locking the machine and nothing is working. Hence your website shuts down
> and our ability to login remotely is disabled. This could be the reason
> your website has been unreachable from about 5:30 pm to 9:30 am weekdays as
> well as all last weekend.
>
> Can you confirm this is the case please.
>
> *28th May: Reply from client:*
>
> Its hosted by a computer at the office. Its a bit concerning that we would
> have to leave the computer running throughout the night for mycourts to
> able to function properly.
>
>
>
> --
>
> Glen Harvy,
> *Aquarius Communications* 
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_-8695448313177870665_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>

Re: Tech Support

[Arjang Assadi]

Why not just nice it azure?

On Thu, 28 May 2020, 10:30 am Glen Harvy,  wrote:

> Hi,
>
> I have had a series of requests for help from a certain company over many
> years in which they have been using my program. The staff member that runs
> the office is not to bright when it comes to the tech side of computers so
> I have generally remained calm when none of my 'suggestions' have been
> heeded.
>
> Over the past few weeks a new staff member has arrived on the scene. I
> don't know if they are a permanent replacement or addition to the team. Nor
> do I know where my usual contact has disappeared to. Nevertheless, I was
> looking forward to perhaps establishing a relationship where 'self-help' at
> the coal face may finally become a reality. Alas, I don't think this will
> come to happen.
>
> Content of emails between me and new team member. This is the full content
> and only a staff members name has been ommitted:
>
> *25th May: Me to client:*
>
> Can you please test your website and ensure that this issue has now been
> fixed.
> You confirmation that it is now working OK will be appreciated.
>
> *25th May: Reply from client:*
>
> wont be able to check until the
> morning.
>
> Are members still able to go online in the meantime as the site can't be
> reached. Let me know, so I can manage their expectations properly.
>
> *25th May: Me to client:*
> Your computer "crashed" at about 5:30 pm last Friday and didn't come back
> into action until about 9:30 am Monday. Hence your website was down. This
> has nothing to do with MyCourts except of course your website was also
> down..
>
> Your computer again "crashed" about 5:30 pm this evening. Again, this has
> nothing to do with MyCourts. As at 6:18 this evening, your computer seems
> to be working OK.
>
> We installed the latest versions of MyCourts this morning and as far as we
> can tell, MyCourts has been working fine since then.
>
> I believe your password for user Staff has been changed. As we need this
> to reboot your computer from time to time, can you please advise us what
> the new password is.
>
> *28th May: No reply so Me to client:*
>
> I am only guessing but I understand your computer is actually a laptop. If
> so, and you are closing the screen down when leaving at night, you are
> locking the machine and nothing is working. Hence your website shuts down
> and our ability to login remotely is disabled. This could be the reason
> your website has been unreachable from about 5:30 pm to 9:30 am weekdays as
> well as all last weekend.
>
> Can you confirm this is the case please.
>
> *28th May: Reply from client:*
>
> Its hosted by a computer at the office. Its a bit concerning that we would
> have to leave the computer running throughout the night for mycourts to
> able to function properly.
>
>
>
> --
>
> Glen Harvy,
> *Aquarius Communications* 
>
>
> 
>  Virus-free.
> www.avg.com
> 
> <#m_-2770206056728258331_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>

Tech Support

[Glen Harvy]

Hi,

I have had a series of requests for help from a certain company over 
many years in which they have been using my program. The staff member 
that runs the office is not to bright when it comes to the tech side of 
computers so I have generally remained calm when none of my 
'suggestions' have been heeded.


Over the past few weeks a new staff member has arrived on the scene. I 
don't know if they are a permanent replacement or addition to the team. 
Nor do I know where my usual contact has disappeared to. Nevertheless, I 
was looking forward to perhaps establishing a relationship where 
'self-help' at the coal face may finally become a reality. Alas, I don't 
think this will come to happen.


Content of emails between me and new team member. This is the full 
content and only a staff members name has been ommitted:


*25th May: Me to client:*

Can you please test your website and ensure that this issue has now been 
fixed.

You confirmation that it is now working OK will be appreciated.

*25th May: Reply from client:*

wont be able to check until the 
morning.


Are members still able to go online in the meantime as the site can't be
reached. Let me know, so I can manage their expectations properly.

*25th May: Me to client:*

Your computer "crashed" at about 5:30 pm last Friday and didn't come 
back into action until about 9:30 am Monday. Hence your website was 
down. This has nothing to do with MyCourts except of course your website 
was also down..


Your computer again "crashed" about 5:30 pm this evening. Again, this 
has nothing to do with MyCourts. As at 6:18 this evening, your computer 
seems to be working OK.


We installed the latest versions of MyCourts this morning and as far as 
we can tell, MyCourts has been working fine since then.


I believe your password for user Staff has been changed. As we need this 
to reboot your computer from time to time, can you please advise us what 
the new password is.


*28th May: No reply so Me to client:*

I am only guessing but I understand your computer is actually a laptop. 
If so, and you are closing the screen down when leaving at night, you 
are locking the machine and nothing is working. Hence your website shuts 
down and our ability to login remotely is disabled. This could be the 
reason your website has been unreachable from about 5:30 pm to 9:30 am 
weekdays as well as all last weekend.


Can you confirm this is the case please.

*28th May: Reply from client:*

Its hosted by a computer at the office. Its a bit concerning that we would
have to leave the computer running throughout the night for mycourts to
able to function properly.



--

Glen Harvy,
*Aquarius Communications* 



--
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