Send bounced email inline instead of as an attachment
Hi All, I've had a look at the manual for bounced mail, and although I can see that it is possible to customise the mailer-daemon message for bounced email, I can't see an option to include the bounced mail inline rather than as an attachment. We use SugarCRM to send campaigns and it checks a bounce mailbox, but it checks the message body only. Unfortunately it is configured to look for an unsubscribe link and identifier which only exists in the original email. Is it possible to alter the default behaviour? Many thanks, Jonathan
Re: Send bounced email inline instead of as an attachment
On Sat, May 22, 2010 at 06:37:57PM +0100, Jonathan Cutting wrote: Hi All, I've had a look at the manual for bounced mail, and although I can see that it is possible to customise the mailer-daemon message for bounced email, I can't see an option to include the bounced mail inline rather than as an attachment. http://tools.ietf.org/html/rfc1892 http://tools.ietf.org/html/rfc3462 No, you don't get to wind-back the clock 15 years to the days before MIME bounces. In-line bounces are an abominable mess, they lack a structured machine-parseable message/delivery-status part that can be used to reliably parse the bounce reason. And comingle bounce information with the original message or headers. We use SugarCRM to send campaigns and it checks a bounce mailbox, but it checks the message body only. Unfortunately it is configured to look for an unsubscribe link and identifier which only exists in the original email. Is it possible to alter the default behaviour? The CRM system is broken, not the bounce format. There is no guarantee that bounces will come only from your system. Even if you fix that, you will still get standards conformant bounces from other systems. Fix the CRM system, or look for another one. -- Viktor. P.S. Morgan Stanley is looking for a New York City based, Senior Unix system/email administrator to architect and sustain our perimeter email environment. If you are interested, please drop me a note.
Re: Send bounced email inline instead of as an attachment
On 22/05/10 18:50, Victor Duchovni wrote: On Sat, May 22, 2010 at 06:37:57PM +0100, Jonathan Cutting wrote: Hi All, I've had a look at the manual for bounced mail, and although I can see that it is possible to customise the mailer-daemon message for bounced email, I can't see an option to include the bounced mail inline rather than as an attachment. http://tools.ietf.org/html/rfc1892 http://tools.ietf.org/html/rfc3462 No, you don't get to wind-back the clock 15 years to the days before MIME bounces. In-line bounces are an abominable mess, they lack a structured machine-parseable message/delivery-status part that can be used to reliably parse the bounce reason. And comingle bounce information with the original message or headers. We use SugarCRM to send campaigns and it checks a bounce mailbox, but it checks the message body only. Unfortunately it is configured to look for an unsubscribe link and identifier which only exists in the original email. Is it possible to alter the default behaviour? The CRM system is broken, not the bounce format. There is no guarantee that bounces will come only from your system. Even if you fix that, you will still get standards conformant bounces from other systems. Fix the CRM system, or look for another one. Many thanks Viktor, I'll look into patching the CRM, Jonathan