Re: [qmailtoaster] One user account can't login to Squirrelmail
Hello Angus, Wednesday, July 23, 2014, 2:20:45 PM, you wrote: Diana Calder wrote: I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: Connection dropped by IMAP server. [ ... snip ... ] A possible symptom or secondary issue is that the problem account is using 78% of its 1Gb quota ... He has about 700 messages in his Inbox ... That might be the issue. I've seen SquirrelMail serve up blank pages, apparently due to timeout issues, when trying to open mail folders that contained very large numbers of messages. I'd give serious consideration to the possibility that something like that is happening here. snip Rather than mucking about with the directories on the server as admin, I decided to just use his The Bat! POP3 account to Dispatch Mail on Server - All Messages. I'm not quite sure when or how but, at some point, his POP3 settings had obviously been changed to leave everything on the server, then changed back to delete from server when deleted from The Bat! but NOT changed back to delete everything else from the server after a set length of time - he had messages on there dating back to about a year after he started working here. Not only did he have messages going back 3 years, he also had messages with huge attachments. I somewhat arbitrarily decided that, since he was using POP3, anything that was previously downloaded was fair game, and deleted everything more than 90 days old from the server. While that took him down to only using 16% of his 1Gb quota, it did not immediately correct the login issue. However, when I tested again this morning, I was able to login with his account via Squirrelmail. So, whether it was really the messages that I cleared out or something else entirely, I don't know. We'll see what happens over the next little while. Especially when I move his The Bat! account over to IMAP, as we've been slowly but steadily migrating all of our user accounts from POP3 (client) IMAP (webmail) to IMAP only. Considering the way that his account has been acting, I'll probably hold off on it till the very end. I'm also reconsidering that 1Gb quota that some staff members were given. Realistically speaking, if large numbers of messages may cause Squirrelmail issues, it might be best to drop that down to 500Mb. -- Best regards, Diana Calder mailto:dcal...@essexcountylibrary.ca Automation Technician(519) 776-5241 x.131 Essex County Library Essex, ON - To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
[qmailtoaster] One user account can't login to Squirrelmail
I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: ERROR: Connection dropped by IMAP server. Query: LOGOUT All other accounts that have been tested can login to Squirrelmail just fine. The problem user account can check mail in The Bat! (email client) via POP3 or via IMAP. I have used vuserinfo to compare the account settings against other, correctly working, accounts and there are no differences in the flags or limits. A possible symptom or secondary issue is that the problem account is using 78% of its 1Gb quota, despite the fact that the user has cleared out most of his old mail via the POP3 client (that's the same percentage as before he cleared out the old email). He has about 700 messages in his Inbox and about 500 in his Sent, which really doesn't seem like enough to add up to ~780Mb, even if some have attachments. I have double that many messages and it only comes out to 9% (90 Mb) of a 1Gb quota. As a side note - when we moved to a CentOS6 VM with the compatible version of Qmailtoaster, we made the switch from Courier to Dovecot at the same time. That appears to have left a number of Courier directories behind in each account's Maildir. Does anyone have a cleanup script to get rid of these obsolete directories? -- Best regards, Diana Calder mailto:dcal...@essexcountylibrary.ca Automation Technician(519) 776-5241 x.131 Essex County Library Essex, ON - To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
Re: [qmailtoaster] One user account can't login to Squirrelmail
Diana Calder wrote: I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: Connection dropped by IMAP server. [ ... snip ... ] A possible symptom or secondary issue is that the problem account is using 78% of its 1Gb quota ... He has about 700 messages in his Inbox ... That might be the issue. I've seen SquirrelMail serve up blank pages, apparently due to timeout issues, when trying to open mail folders that contained very large numbers of messages. I'd give serious consideration to the possibility that something like that is happening here. You can test this idea by manually moving most of the user's messages to another directory temporarily (using the shell and your administrator superpowers), then having the user try to login. If they're able to log in successfully, then that was probably your issue. If they're still stuck, well, at least it was an easy test. You could also try increasing the: max_execution_time in your 'php.ini' file to see if that helps. That might resolve timeout issues (if this is a timeout issue) associated with execution of SquirrelMail's PHP scripts. If it's a timeout issue with the IMAP server, there may be an equivalent setting that you could tweak somewhere in the configuration files for your server. Another possibility is that it's not the sheer number of messages that's causing the issue, but one particular message which is either overlarge or malformed. In that case, moving some messages aside temporarily, then putting them back into the mailbox in small batches may help isolate the problem. Angus - To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
Re: [qmailtoaster] One user account can't login to Squirrelmail
Is the disable web access box checked if you look at the account in vqadmin? On 07/23/2014 13:57, Diana Calder wrote: I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: ERROR: Connection dropped by IMAP server. Query: LOGOUT All other accounts that have been tested can login to Squirrelmail just fine. The problem user account can check mail in The Bat! (email client) via POP3 or via IMAP. I have used vuserinfo to compare the account settings against other, correctly working, accounts and there are no differences in the flags or limits. A possible symptom or secondary issue is that the problem account is using 78% of its 1Gb quota, despite the fact that the user has cleared out most of his old mail via the POP3 client (that's the same percentage as before he cleared out the old email). He has about 700 messages in his Inbox and about 500 in his Sent, which really doesn't seem like enough to add up to ~780Mb, even if some have attachments. I have double that many messages and it only comes out to 9% (90 Mb) of a 1Gb quota. As a side note - when we moved to a CentOS6 VM with the compatible version of Qmailtoaster, we made the switch from Courier to Dovecot at the same time. That appears to have left a number of Courier directories behind in each account's Maildir. Does anyone have a cleanup script to get rid of these obsolete directories? - To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
Re: [qmailtoaster] One user account can't login to Squirrelmail
Wednesday, July 23, 2014, 2:53:08 PM, Kelly wrote: Is the disable web access box checked if you look at the account in vqadmin? No, it isn't. I tried checking it, modifying the account, then unchecking and modifying the account again, just to make sure. No change. On 07/23/2014 13:57, Diana Calder wrote: I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: ERROR: Connection dropped by IMAP server. Query: LOGOUT -- Best regards, Diana Calder mailto:dcal...@essexcountylibrary.ca Automation Technician(519) 776-5241 x.131 Essex County Library Essex, ON - To unsubscribe, e-mail: qmailtoaster-list-unsubscr...@qmailtoaster.com For additional commands, e-mail: qmailtoaster-list-h...@qmailtoaster.com
Re: [qmailtoaster] One user account can't login to Squirrelmail
Diana: Have you looked into the IMAP log file? (should be accessible with a qmlog command: *qmlog imap4* -- or if using ssl: *qmlog imap4-ssl*) I'm guessing the IMAP server is crashing for some reason -- hoping the log file will say what. Dan IT4SOHO On 7/23/2014 3:12 PM, Diana Calder wrote: Wednesday, July 23, 2014, 2:53:08 PM, Kelly wrote: Is the disable web access box checked if you look at the account in vqadmin? No, it isn't. I tried checking it, modifying the account, then unchecking and modifying the account again, just to make sure. No change. On 07/23/2014 13:57, Diana Calder wrote: I have an odd problem with one user account. When trying to login to Squirrelmail, the login will hang for several seconds then result in: ERROR: ERROR: Connection dropped by IMAP server. Query: LOGOUT -- IT4SOHO, LLC 33 - 4th Street N, Suite 211 St. Petersburg, FL 33701-3806 CALL TOLL FREE: 877-IT4SOHO 877-484-7646 Phone 727-647-7646 Local 727-490-4394 Fax We have support plans for QMail!
