[RBW] Frustrated by RBW lack of inventory

2018-04-25 Thread Pondero
Me too.

In the last several months I've had to abandon multiple intended orders due to 
out of stock items, and met my needs in other ways.  "Here, take my money! Oh, 
okay, never mind..."

Chris Johnson
Sanger, Texas

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[RBW] Frustrated by RBW lack of inventory

2018-04-25 Thread Daniel Jackson
But anger and frustration lead to the Dsrk Side. 

Your VT companion who is finally enjoying the weather and supporting his local 
LBS replacement part purchases. 

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[RBW] Frustrated by RBW lack of inventory

2018-04-25 Thread Deacon Patrick
I hear ya, Michael. Situational discernment. I view Rivendell as carrying long 
term, “capital” bike goods. Yes, they have consumable goods (jthey are 
necessary for bike builds, afterall), but as you point out, those are easily 
gotten many places. With their recent refocusing after being over extended and 
needing to work the rosary beads with a Hail Mary (I know Grant things it’s a 
football term. Grin.), this seems even more the case. Frames? Silver shifter, 
cranks, and surfers? Best biking bags in the world? Durable goods. If I place 
an order for durable goods and they have the consumable goods I need too, 
great, but cables, housing, tires, tubes, et al — if that’s all I need to go 
LBS because that’s not Rivendell’s focus. WIth a family of six whom we’re 
outfitting with bikes for their adult lives, we’re still in the durable goods 
buying stage. Grin.

With abandon,
Patrick 

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[RBW] Frustrated by RBW lack of inventory

2018-04-25 Thread Michael Hechmer
OK, so I'm no longer a big bike spender, but I do own three Riv bikes and 
feel some loyalty to the company.  At 73 all I need are replacement parts. 
  I haven't ordered anything from RBW in two years because every time I try 
to put in an order half of what I need is out of stock.  

It's finally Spring in Vt and this week I pulled all the bikes out of the 
basement, cleaned & tuned them up.  I made a list of the replacement parts 
I needed, which was really very short - new HB tape and one tire.  Of 
course I can always use cleaner and lube so added them in, then threw in a 
chain guard for the Rambouillet.  Went to the RBW site and discovered that 
the tire I wanted was out of stock, as was the chain guard.  Not much point 
in putting in an order for HB tape and two items I can buy anywhere

VO has the tire (650b X 38 skin wall) and HB  tape, so once again no sale 
for RBW.

Michael

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