[RBW] Re: RivReviews
However reactive a review may be, I do think it is an undemocratic/counter-productive practice to methodically go through each product in an E-store and scrub criticize every negative reviewer. (In short, fallacy *ad hominem*). My *overall* experience with Rivendell is a *very* positive one. Over the years I've enjoyed my baggins bags, nitto racks, Atlantis bike, various parts etc. Additionally the vast majority of my customer service experiences have been helpful and fun. (e.g. Keven is super). However - I did buy a bike at a Rivendell garage sale, and was a bit perplexed when I took it out for my first ride at home and the chain kept jumping around on the rear cassette. Came back to Walnut Creek a few days later, and after trying a few different things we were able to determine it was the wrong speed chain (9-spd chain on an 8-spd wheel). Had to pay to replace the chain - and run the 9-speed shifter in friction mode to work with the 8-spd wheel that was thrown onto the bike at some point. I know garage sales are as-is, but I believe that it's as reasonable assumption that a drive-train is compatible for a bike that you cannot test-ride at the time. I disagree with their judgement call (charge to replace the chain) - and would rate that customer service experience at about 2/5. *Everything is okay*. I don't need a note from the CEO. And, all in all that maybe shifts my average of Rivendell customer service experiences down to 4.5 / 5 - what would be considered great in any other circumstance. If a garage sale was a product on the website, and I had submitted a 2 review, would I be confronted or attacked? Jim Warren (IRL friend) can probably vouch that I am well adjusted dude. In my profession we view feedback not as a problem, but a gift. And we look at feedback not just from our most primed/educated customers, but the outsiders/newbies as well that we hope to serve. *Do you? (rbwob)* On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
9 times out of 10, these things stem from lack of effective communication and a person who stews quietly even while outwardly presenting good-natured acceptance. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
Amen to that. In my own one on one with clients experience, very few clients are true assholes and most problems (mine or theirs) come from conflicting, unexpressed, and confused expectations. Be careful to communicate and that will solve 9/10 of your problems, IME. One more hard lesson learned: if you screw up -- and you will -- quickly go out of your way to make things good. I remember selling something to a guy in Australia and, for one reason or another, completely forgetting about the deal after I took his money. He was rightly very pissed and complained. I immediately contacted him, returned his money, and shipped the items at my own cost, which was considerable given the distance. The other 10% can be solved by talking in a loud, firm voice and not permitting the client to interrupt. Patrick I am my own ombudsman Moore (who is a lotta other things, too). On Tue, Feb 12, 2013 at 10:15 AM, Jim Thill - Hiawatha Cyclery thill@gmail.com wrote: 9 times out of 10, these things stem from lack of effective communication and a person who stews quietly even while outwardly presenting good-natured acceptance. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- - Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html - -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
I'm somewhat sympathetic to the guy. He orders a bike, he's looking forward to his new bike, he wants to be riding it, and then six months later he hasn't gotten it and he hasn't heard from Riv. I understand that Rivendell is busy, and things happen, but if it was my bike, I'd want to know what the delay is, and I'd want to know without my having to call. I know that nagging feeling of What if this company that I ordered from is just a phony that will take my money and not give me anything? WE all know that Rivendell is real, but if your entire experience with Rivendell is ordering a bike and not getting it, you might start wondering. I'm glad the situation is cleared up to everyone's satisfaction.That's what makes Rivendell great-- that when they make a mistake, they do their best to make it right. I agree with Justin about actually reading the reviews for a product you are interested in. I just bought a wool jersey from Ibex (hasn't come yet, but I'll wear it at the Riv Chica Fest). Some of the reviewers liked the product, some not, but when I actually read the reviews, I discovered that the dislikers were short and thought the jersey was too long, and the likers were tall and loved the extra length. My long waist means long jerseys are good for me, but if I were a petite miss I'd be glad to know to skip that product. I put in a review of something I got from Rivendell that I was not entirely delighted with-- the heavy green wool socks. The price is right, but no one should ever use a serger (a kind of sewing machine) to finish a wool sock. On Fri, Feb 8, 2013 at 12:20 PM, RJM crccpadu...@gmail.com wrote: Ewww, there is a nasty one on the A. Homer Hilsen page. http://www.rivbike.com/product-p/f-hilsen.htm -- -- Anne Paulson My hovercraft is full of eels -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
That does make an uncomfortable sock, IMO as well. Thats a review I can use! On Tue, Feb 12, 2013 at 3:07 PM, Anne Paulson anne.paul...@gmail.comwrote: I'm somewhat sympathetic to the guy. He orders a bike, he's looking forward to his new bike, he wants to be riding it, and then six months later he hasn't gotten it and he hasn't heard from Riv. I understand that Rivendell is busy, and things happen, but if it was my bike, I'd want to know what the delay is, and I'd want to know without my having to call. I know that nagging feeling of What if this company that I ordered from is just a phony that will take my money and not give me anything? WE all know that Rivendell is real, but if your entire experience with Rivendell is ordering a bike and not getting it, you might start wondering. I'm glad the situation is cleared up to everyone's satisfaction.That's what makes Rivendell great-- that when they make a mistake, they do their best to make it right. I agree with Justin about actually reading the reviews for a product you are interested in. I just bought a wool jersey from Ibex (hasn't come yet, but I'll wear it at the Riv Chica Fest). Some of the reviewers liked the product, some not, but when I actually read the reviews, I discovered that the dislikers were short and thought the jersey was too long, and the likers were tall and loved the extra length. My long waist means long jerseys are good for me, but if I were a petite miss I'd be glad to know to skip that product. I put in a review of something I got from Rivendell that I was not entirely delighted with-- the heavy green wool socks. The price is right, but no one should ever use a serger (a kind of sewing machine) to finish a wool sock. On Fri, Feb 8, 2013 at 12:20 PM, RJM crccpadu...@gmail.com wrote: Ewww, there is a nasty one on the A. Homer Hilsen page. http://www.rivbike.com/product-p/f-hilsen.htm -- -- Anne Paulson My hovercraft is full of eels -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
That guy is a lunatic. If my frame got delayed or lost in the shuffle, I know damn well I would get prompt responses from Grant via email, and would end up with the frame I ordered. I gaurantee you this fellow has been yelling and threatening lawsuits over what was probably a simple mistake. Idiot. On Friday, February 8, 2013 12:20:45 PM UTC-8, RJM wrote: Ewww, there is a nasty one on the A. Homer Hilsen page. http://www.rivbike.com/product-p/f-hilsen.htm Hope that gets straightened out. On Wednesday, January 30, 2013 7:35:57 PM UTC-6, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
The harsh reviewer is all fixed up--with a step by step story of exactly what caused every delay. Briefly, it was this: The fork that came with his bike was functionally perfect but there was a bug about it that he never would have noticed, but which we did, and when you're put in that position you can either send it out and all's well, except now the bug is in your head, or you intervene. We intervened, causing a delay of about 6 wks due to, I don't know---it just took that long. Maybe because the bug was entirely subjective and we were coming off as nitpicky, not sure.(OK: lower vent hole drilled in the wrong place, too off to the side for full love). Second fork, man, a different bug but another bug (bend radius not to current stds, and that's huge). When all this is going on, it puts us in the position of either full disclosure, which we should've done, or awkward silence, which we did. Full disclosure makes us look like out of the loop complainers, out of control of our forks, and makes Wford look bad, and so there's a lot to be said for not doing it that way, and so...we didn't. Customer was not actively asking or angry, so this was a noneventful course to take. But, in retrospect he was stewing, and I totally understand that, We wrote and apologized sincerely, not just diplomatically, and gave him more detail than I've just given now, and a few options, to put the ball in his court. The options included penalties for us and opportunities for him, and he graciously opted to make up his own course of action (that was one of the options), and just wait---no penalty against us. He mentioned that he just wanted to be in the loop, and we learned that keeping the customer in the loop no matter what is the way to go. It seems obvious, and stated like that it is, but despite strength of character and good intentions and whatever other hard to quantify attributes we like to think we're imbued with, sometimes we get a strong C-minus on things. So...dat's dat! On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha Cyclery wrote: The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. My Bombadil frame took awhile. I originally ordered it via layaway, but just before I called to make my final pay-off, the diaga-version came out. So, when I called to pay it off, I asked if I could switch from a 2TT to the diaga-version. They said no problem, but, Keven wasn't in at the moment, and they wanted to double-check w/ him before they guaranteed anything. Later that day, Keven called me, wanting to make it clear: the new frames had *no* ETA... given their complexity (awaiting new lugs, that then went to W'ford for the main build, then shipped to Mark N for the stays to be added), he was *exceptionally* clear about it not being a couple of months before it arrived. I was fine w/ that. He gave me a ballpark timeframe, with no guarantees, and, yeah, it was a couple of months after that before it actually arrived. But, that was okay, they were upfront about it. They emailed me pics of the frame as soon as it got back from the painters, before they shipped it to me. It was really good communication, but, good things take time. When I first paid off the frame, I momentarily talked to Rich about a wheelset for it, and at that time, I said I wanted 650b Dyads in 36h. He said, sure, no problem, will have it ready for you when the frame is. But, it was about a year later before I actually got the frame. When we were in the run-up to the frame shipping to me, I got back w/ Rich in regards to the wheelset. Have to admit, at that point, he'd made how many different wheelsets? So, could I honestly expect him to remember that I had chatted for a minute about 'em a year earlier? No, so, we chatted again to spec 'em out, and, discovered that he didn't have 36h Dyads in 650b; there was a batch of 32h that were mislabeled. Went w/ Synergy, all was well; but, no, it wasn't what I had been envisioning for the previous year. If I was OCD, though, I could see that someone might have been Oh my gosh, it's been 3 weeks, two days, and 27 minutes, why hasn't UPS picked it up from RBW yet?!?!. Why do I have to have a Synergy instead of a Dyad?! But, it's a good bike, a good wheelset. I guess, RBW is catering to a, a group of folks that care about bike nuances, who, therefore, may be a bit OCD about things if we didn't care so much, we all might just walk in to the LBS and grab whatever Trek or C'dale is on the showroom floor, and ride it as-is. But, we care about which frame (a Sam versus a Hilsen), the color (blue or rootbeer), the bars (m'tache or Albas or Noodles or what), twine or not, cork, shellac, 7sp vs 8 sp (9sp too, but not 10sp), we're 'selective'.Because of that, we almost feel like, dealing w/ RBW, it should arrive via red-carpet and horns. So, if you have someone who has THAT expectation, and it didn't hit those milestones as quickly, well, they go off. I could see a younger me becoming hot-headed over 'perceived slights'. But, the end result, I got a great bike, I knew it'd take awhile, there was no need to get upset. I just needed to be patient. If someone wasn't ever taught to be patient, is used to instant gratification, well Anywho... -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
So I guess Rivendell does exist after all :) On Mon, Feb 11, 2013 at 11:17 AM, Leslie leslie.bri...@gmail.com wrote: On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha Cyclery wrote: The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. My Bombadil frame took awhile. I originally ordered it via layaway, but just before I called to make my final pay-off, the diaga-version came out. So, when I called to pay it off, I asked if I could switch from a 2TT to the diaga-version. They said no problem, but, Keven wasn't in at the moment, and they wanted to double-check w/ him before they guaranteed anything. Later that day, Keven called me, wanting to make it clear: the new frames had *no* ETA... given their complexity (awaiting new lugs, that then went to W'ford for the main build, then shipped to Mark N for the stays to be added), he was *exceptionally* clear about it not being a couple of months before it arrived. I was fine w/ that. He gave me a ballpark timeframe, with no guarantees, and, yeah, it was a couple of months after that before it actually arrived. But, that was okay, they were upfront about it. They emailed me pics of the frame as soon as it got back from the painters, before they shipped it to me. It was really good communication, but, good things take time. When I first paid off the frame, I momentarily talked to Rich about a wheelset for it, and at that time, I said I wanted 650b Dyads in 36h. He said, sure, no problem, will have it ready for you when the frame is. But, it was about a year later before I actually got the frame. When we were in the run-up to the frame shipping to me, I got back w/ Rich in regards to the wheelset. Have to admit, at that point, he'd made how many different wheelsets? So, could I honestly expect him to remember that I had chatted for a minute about 'em a year earlier? No, so, we chatted again to spec 'em out, and, discovered that he didn't have 36h Dyads in 650b; there was a batch of 32h that were mislabeled. Went w/ Synergy, all was well; but, no, it wasn't what I had been envisioning for the previous year. If I was OCD, though, I could see that someone might have been Oh my gosh, it's been 3 weeks, two days, and 27 minutes, why hasn't UPS picked it up from RBW yet?!?!. Why do I have to have a Synergy instead of a Dyad?!But, it's a good bike, a good wheelset. I guess, RBW is catering to a, a group of folks that care about bike nuances, who, therefore, may be a bit OCD about things if we didn't care so much, we all might just walk in to the LBS and grab whatever Trek or C'dale is on the showroom floor, and ride it as-is. But, we care about which frame (a Sam versus a Hilsen), the color (blue or rootbeer), the bars (m'tache or Albas or Noodles or what), twine or not, cork, shellac, 7sp vs 8 sp (9sp too, but not 10sp), we're 'selective'.Because of that, we almost feel like, dealing w/ RBW, it should arrive via red-carpet and horns. So, if you have someone who has THAT expectation, and it didn't hit those milestones as quickly, well, they go off. I could see a younger me becoming hot-headed over 'perceived slights'. But, the end result, I got a great bike, I knew it'd take awhile, there was no need to get upset. I just needed to be patient. If someone wasn't ever taught to be patient, is used to instant gratification, well Anywho... -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to
Re: [RBW] Re: RivReviews
Howdy, First, not all customers are worth having. Next, who buys a Rivendell without having even enough info to know that Rivendell actually exists? Sounds more like a troll than anything else. Give me my money back or I'll sue? Who would he sue if Rivendell doesn't actually exist? If they exist enough to be sued then they exist. Ergo, he knows they exist and is being weenie-ish. I probably didn't say that as eloquently as I might have, but I think the point is clear enough. Unfortunately cycling is not immune to the weenies of the world. Chris Redding, Ca. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I think Tim M nails it with Grant's accessibility and visibility as the face of his company - that face can easily become a target in this polarized world. Most of us like that personal side, and are inclined to cut 'em some slack if something runs late or the part spec changes slightly over time (most of us wouldn't happily accept such delays or changes from a faceless mega-corporation). Do most Trek riders or even Surly riders know the name of the person/people who run/s those companies and/or design/s the bikes? Probably not. Leslie B also makes a great point that some people expect a lot of hullabaloo out of the Riv experience. After all, being able to dictate the complete component spec (to a point) to your bike company appeals to a certain type of person, who may also be the type of person who doesn't easily shrug off unexpected changes and delays. I'd bet that Riv has a much higher proportion of customers who have a preferred spoke brand than, say, Trek does. On Monday, February 11, 2013 10:17:25 AM UTC-6, Leslie wrote: On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha Cyclery wrote: The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. My Bombadil frame took awhile. I originally ordered it via layaway, but just before I called to make my final pay-off, the diaga-version came out. So, when I called to pay it off, I asked if I could switch from a 2TT to the diaga-version. They said no problem, but, Keven wasn't in at the moment, and they wanted to double-check w/ him before they guaranteed anything. Later that day, Keven called me, wanting to make it clear: the new frames had *no* ETA... given their complexity (awaiting new lugs, that then went to W'ford for the main build, then shipped to Mark N for the stays to be added), he was *exceptionally* clear about it not being a couple of months before it arrived. I was fine w/ that. He gave me a ballpark timeframe, with no guarantees, and, yeah, it was a couple of months after that before it actually arrived. But, that was okay, they were upfront about it. They emailed me pics of the frame as soon as it got back from the painters, before they shipped it to me. It was really good communication, but, good things take time. When I first paid off the frame, I momentarily talked to Rich about a wheelset for it, and at that time, I said I wanted 650b Dyads in 36h. He said, sure, no problem, will have it ready for you when the frame is. But, it was about a year later before I actually got the frame. When we were in the run-up to the frame shipping to me, I got back w/ Rich in regards to the wheelset. Have to admit, at that point, he'd made how many different wheelsets? So, could I honestly expect him to remember that I had chatted for a minute about 'em a year earlier? No, so, we chatted again to spec 'em out, and, discovered that he didn't have 36h Dyads in 650b; there was a batch of 32h that were mislabeled. Went w/ Synergy, all was well; but, no, it wasn't what I had been envisioning for the previous year. If I was OCD, though, I could see that someone might have been Oh my gosh, it's been 3 weeks, two days, and 27 minutes, why hasn't UPS picked it up from RBW yet?!?!. Why do I have to have a Synergy instead of a Dyad?!But, it's a good bike, a good wheelset. I guess, RBW is catering to a, a group of folks that care about bike nuances, who, therefore, may be a bit OCD about things if we didn't care so much, we all might just walk in to the LBS and grab whatever Trek or C'dale is on the showroom floor, and ride it as-is. But, we care about which frame (a Sam versus a Hilsen), the color (blue or rootbeer), the bars (m'tache or Albas or Noodles or what), twine or not, cork, shellac, 7sp vs 8 sp (9sp too, but not 10sp), we're 'selective'.Because of that, we almost feel like, dealing w/ RBW, it should arrive via red-carpet and horns. So, if you have someone who has THAT expectation, and it didn't hit those milestones as quickly,
[RBW] Re: RivReviews
Well there you have have it, a lesson learned. All's good in the Riv universe, just goes to show how great a company Riv is. I just got a thank you letter from Riv thanking me for my purchase, what company these days does that? Not many. No company is perfect and the ones that strive to do the right thing by its customers is a company to be valued. As much as the negative reviewer felt slighted he decided to stew as Grant states and then write a nasty review rather then be reasonable and simply let Riv staff know of his frustration. He may have encountered the frequent companies that shine you on, its easy to think your not valued as a customer but I chose these days to be kind and let time inform me of a company's ethic and then I have a choice to do business or not! I will continue to do business with Grant and the Riv staff because they are a value added company. Hugh Sunland, Ca On Monday, February 11, 2013 12:13:12 PM UTC-8, Jim Thill - Hiawatha Cyclery wrote: I think Tim M nails it with Grant's accessibility and visibility as the face of his company - that face can easily become a target in this polarized world. Most of us like that personal side, and are inclined to cut 'em some slack if something runs late or the part spec changes slightly over time (most of us wouldn't happily accept such delays or changes from a faceless mega-corporation). Do most Trek riders or even Surly riders know the name of the person/people who run/s those companies and/or design/s the bikes? Probably not. Leslie B also makes a great point that some people expect a lot of hullabaloo out of the Riv experience. After all, being able to dictate the complete component spec (to a point) to your bike company appeals to a certain type of person, who may also be the type of person who doesn't easily shrug off unexpected changes and delays. I'd bet that Riv has a much higher proportion of customers who have a preferred spoke brand than, say, Trek does. On Monday, February 11, 2013 10:17:25 AM UTC-6, Leslie wrote: On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha Cyclery wrote: The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. My Bombadil frame took awhile. I originally ordered it via layaway, but just before I called to make my final pay-off, the diaga-version came out. So, when I called to pay it off, I asked if I could switch from a 2TT to the diaga-version. They said no problem, but, Keven wasn't in at the moment, and they wanted to double-check w/ him before they guaranteed anything. Later that day, Keven called me, wanting to make it clear: the new frames had *no* ETA... given their complexity (awaiting new lugs, that then went to W'ford for the main build, then shipped to Mark N for the stays to be added), he was *exceptionally* clear about it not being a couple of months before it arrived. I was fine w/ that. He gave me a ballpark timeframe, with no guarantees, and, yeah, it was a couple of months after that before it actually arrived. But, that was okay, they were upfront about it. They emailed me pics of the frame as soon as it got back from the painters, before they shipped it to me. It was really good communication, but, good things take time. When I first paid off the frame, I momentarily talked to Rich about a wheelset for it, and at that time, I said I wanted 650b Dyads in 36h. He said, sure, no problem, will have it ready for you when the frame is. But, it was about a year later before I actually got the frame. When we were in the run-up to the frame shipping to me, I got back w/ Rich in regards to the wheelset. Have to admit, at that point, he'd made how many different wheelsets? So, could I honestly expect him to remember that I had chatted for a minute about 'em a year earlier? No, so, we chatted again to spec 'em out, and, discovered that he didn't have 36h Dyads in 650b; there was a batch of 32h that were mislabeled. Went w/ Synergy, all was well; but, no, it wasn't what I had been envisioning for the
[RBW] Re: RivReviews
The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
Every time I have ever called someone has picked up, sometimes grant himself. I have asked for pics emailed and got them back that day. For me they are batting 1000. For someone to say the company might not exist robs his complaint of all validity and puts him in the category of lunatic. Who is to say he is even a customer? On Feb 10, 2013 5:46 PM, Jim Thill - Hiawatha Cyclery thill@gmail.com wrote: The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that it happens and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
Riv always answers the phone for me and I got my Sam Hillborne frame within a week or two. I don't know how long the Roadeo will take, they said it will be a couple of months so we will see. The wait on that frame isn't bothering me that much at all. Every email is answered quickly, like within that day, too. I understand if something falls through the cracks too. I mean, if they are selling 500 bikes a year among who knows how many other packages, I can understand something getting forgotten. I hope if the dude is for real, that a reasonable solution is found. I am suspicious though, based on the severity of the review, which really isn't a review on the Hilsen anyway. I try to make as many reviews that I can and judge the products fairly. Haven't made one on the Hillborne yet, but I should and have been meaning to write one up. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
I've been on the receiving end of negative commentary resulting from a combination of unreasonable expectations and apparent miscommunication. A recent one was a minor dispute/misunderstanding over a Brooks B67 that went missing (my fault). I resolved it by offering the customer either a replacement, refund, or store credit. He said store credit was ok, and left. The whole transaction seemed friendly and positive - heck, we'd known each other for years and I considered him a friend. Then a week later, on a public forum, I see in bold letters JIM THILL IS A THIEF followed by a tale that was a twisted version of the way I recalled it, culminating in my theft of his saddle. I tried to communicate my desire to make good several times, but got vitriol or silence in return. It's possible that Riv tried to appease this guy, too, but he wasn't hearing it. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
On Feb 10, 2013, at 6:05 PM, Jim Thill - Hiawatha Cyclery wrote: I've been on the receiving end of negative commentary resulting from a combination of unreasonable expectations and apparent miscommunication. A recent one was a minor dispute/misunderstanding over a Brooks B67 that went missing (my fault). I resolved it by offering the customer either a replacement, refund, or store credit. He said store credit was ok, and left. The whole transaction seemed friendly and positive - heck, we'd known each other for years and I considered him a friend. Then a week later, on a public forum, I see in bold letters JIM THILL IS A THIEF followed by a tale that was a twisted version of the way I recalled it, culminating in my theft of his saddle. I tried to communicate my desire to make good several times, but got vitriol or silence in return. Ouch. All of your customers that I have met have been really nice folks, so this sort of thing is shocking. It's possible that Riv tried to appease this guy, too, but he wasn't hearing it. Riv has, for better and worse, an outsized presence in the virtual world of the Internet, bike magazines and trade journals. Back when I used to read bike mags and newsgroups and bike web sites a lot (my goal is to read about bikes less and ride more, although I have only accomplished the former much to my waistline's chagrin), I would see Grant quoted or references 100 times as often as the CEOs of Trek or Cannondale. Grant has a particular set of viewpoints and ways of running his business and those create some resonance that more normal bike manufacturers don't get. Trek and Cannondale etc. get product buzz; Grant gets velosophy buzz. And that may make him (and by extension Rivendell) more of a target for resentment and getting smeared on the interwebs. Tim -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
I tend to devalue individual reviews and instead look at the aggregate average. This only works with a mass of reviews, however. That way you have the knee jerk and reflexive reviews taken out. This is why I trusted Yelp in the Bay Area but here in Philly where fewer people use it I am less confident without examining reviews to see what their context is. With a mass of reviews a single Apple doesn't spoil the bunch. That said I do read the substance of reviews on Amazon and Yelp for products I am interested in. For every one star review there is someone out there with your same idiosyncrasy pouting out why this is good for your niche or terrible for your niche - something the average satisfaction of misses. -J -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [RBW] Re: RivReviews
Seems slightly divorced from reality. Should have access to good meds though. I think he's going to contact his alderman any day now to file a complaint. On Sat, Feb 9, 2013 at 4:44 AM, justinaug...@gmail.com wrote: I tend to devalue individual reviews and instead look at the aggregate average. This only works with a mass of reviews, however. That way you have the knee jerk and reflexive reviews taken out. This is why I trusted Yelp in the Bay Area but here in Philly where fewer people use it I am less confident without examining reviews to see what their context is. With a mass of reviews a single Apple doesn't spoil the bunch. That said I do read the substance of reviews on Amazon and Yelp for products I am interested in. For every one star review there is someone out there with your same idiosyncrasy pouting out why this is good for your niche or terrible for your niche - something the average satisfaction of misses. -J -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out. -- Cheers, David Redlands, CA ** Censorship is telling a man he can't have a steak just because a baby can't chew it. -*Mark Twain* -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
Complaining is just a state of being people get in ... it's not that they are any worse than anyone else. Welcome to the hall of mirrors called life :) -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
Ewww, there is a nasty one on the A. Homer Hilsen page. http://www.rivbike.com/product-p/f-hilsen.htm Hope that gets straightened out. On Wednesday, January 30, 2013 7:35:57 PM UTC-6, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
Maybe gearing is a princess-and-the-pea thing, but as long as I have a low low and a high high and a few in between, I'm satisfied. My 26 wheel touring bike has a 42/28 crank with 11-36 cassette. I use the 11 frequently. I used a 50/34 crank on a different bike awhile back, and didn't use the 50 with the smaller 2-3 cogs very often. I suppose if a normal person is using a 48-53t big ring, then the 11t is less useful, but in my view that's a crank/chainring problem as much as a cassette problem. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
As far as customer reviews of bike parts: on par with customer reviews of dining and lodging establishments. That is to say that unrealistic expectations and excessive pickiness are the norm. If, in search of knowledge and understanding, you wade into the cesspool that is a customer review thread, you're probably going to learn more about the reviewers' weird hang-ups than you will about the product. -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I think in general, most folks who are inspired to review are outliers on the bell curve. Either completely enamored or thoroughly disgusted. Wait... am I reviewing the idea of reviewing? aw...heck.. I'm gonna go walk the dogs. - J meta -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
Good call, Jim. The same guy reviewed the SRAM 11-34 9 speed is in love with it. Oddly, on the reviews of both the SRAM Shimano cassettes, 0 out 0 found the review helpful. Sounds like not much attention is given the reviews. I'd forgotten all about them until mentioned in this thread. That's my review of reviewing, I'm sticking to it. dougP On Thursday, January 31, 2013 8:01:18 AM UTC-8, Cyclofiend Jim wrote: I think in general, most folks who are inspired to review are outliers on the bell curve. Either completely enamored or thoroughly disgusted. Wait... am I reviewing the idea of reviewing? aw...heck.. I'm gonna go walk the dogs. - J meta -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
whata schmuck. I did my duty and rated it an unhelpful review. not sure why he has an 11-34 cassette... probably never uses the 11 anyway, sounds like he spends all his time at the big end of the cassette. ~mike On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I have made a few reviews of products I actually bought on Riv, and I am usually honest but tend to only review things I like. I don't really understand reviewing something that you have never used. The review in question seems to be based solely on the gear spacing and not the actually quality of the part. I can understand not agreeing with the spacing, I can't understand a one star for it. Seems silly. I also agree with the spacing that Riv picked over this guy's spacing. I really would rather have a far spaced granny gear and closer, one tooth spaced high gearsand I see no reason for an 11 tooth cog. I want the 12 through 14 to be one cog difference, that is where I will feel the difference the most. When I am spinning fast on the flats and I just want to get into a good gear that allows me in the zone. That is what I am looking for with the small cogs and one tooth spacing allows that to happen. Won't put that on the review of the item until I use it though. On Wednesday, January 30, 2013 7:35:57 PM UTC-6, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I like my 11 and I use it often. For every uphill that demands the 24x28 there is a down hill begging for 50x11 to sing loudly! The downhills are where I miss my 53x11. To each there own, but 11 has been bashed enough... It has feelings.. Be nice to 11.. Get one let it sing for you..:). Just saying Kelly Looking for speed on the down side Sleeper -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I like 11s too, but just because it allows me to use a 44 up front. I can spin up a 44x11 to 40mph (65kph), and faster than that I am very happy to coast On Wednesday, January 30, 2013 8:02:54 PM UTC-8, Kelly wrote: I like my 11 and I use it often. For every uphill that demands the 24x28 there is a down hill begging for 50x11 to sing loudly! The downhills are where I miss my 53x11. To each there own, but 11 has been bashed enough... It has feelings.. Be nice to 11.. Get one let it sing for you..:). Just saying Kelly Looking for speed on the down side Sleeper -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I have 11's on all my bikes too with a 44 or 46 up front on a double. He was complaining that there wasn't enough cogs at the big end... so I guessed he really didn't use the small cogs too much. ~mike -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
Though I agree that the review is of little value, I think is is more like blasting a Bombadil for not being a Rodeo than blasting a 69cm bike for not being your size. Gear preferences are quite personal, and RBWs 12-34s are not going to be every bodies preference. Whats great about them is that those cog selections weren't available before (at least not readily) and some folks will really appreciate having that choice. On Jan 30, 5:35 pm, William tapebu...@gmail.com wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
I intend to buy either the 8 or 9 speed 12-34 because I want a super low. My current 12-28 seven is okay but my 24 tooth front chain ring is not low enough for my local steep hills at my age and weight. My other bike sports a 44x32x22 12-32 seven and its nearly perfect so I figure the 44x34x24 12-34 aught to duplicate that without going to a pure MTB crank on my Hillborne. On Wednesday, January 30, 2013 8:19:55 PM UTC-8, ted wrote: Though I agree that the review is of little value, I think is is more like blasting a Bombadil for not being a Rodeo than blasting a 69cm bike for not being your size. Gear preferences are quite personal, and RBWs 12-34s are not going to be every bodies preference. Whats great about them is that those cog selections weren't available before (at least not readily) and some folks will really appreciate having that choice. On Jan 30, 5:35 pm, William tapebu...@gmail.com wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[RBW] Re: RivReviews
That is pretty hard to fathom. The guy can still get what he likes, now there's even more choices for others. Kudos to Grant for biting the bullet having customs produced at all. Gearing is great good fun for us to flog but it's gotta drive a product manager crazy trying to figure out what will sell, what will work, how not to get stuck with it seemed like a good idea at the time. dougP On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote: Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet there is already a one-star review from somebody who says his 11-34 offers a better cog progression. Come on now. You didn't buy the product and you didn't use the product, but you'll write a one-star review purely because you don't like it? Even though Riv sells the 11-34 9-speed cassette that you DO like? Should I write a negative review of a 69cm A Homer Hilsen because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups RBW Owners Bunch group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
