Re: [RE-wrenches] Enphase tech support

[cwarfel]

Nick Soleil, Can you please email me?  I hav been emailing (3 times) 
Enphase about a mistake  I believe in the IQ6 manual, and I have not 
received any response. The issue centers around what takes the inverter 
off line. It says phase to phase, but our recent experience is phase to 
neutral. The local utility's transformer's secondary winding was 
begining to fail. It blew the OCPD. The utility replaced the fuse, 
measured only phase to phase and thought everything was back in working 
order. We measured phase to neutral and let them know of the problem. 
According to what I can find, the IQ6 should have still operated onthe 
phase to phase voltage it was seeing, but all 26 IQ6s went of line.


Thank you, Chris


On 6/14/2018 1:28 PM, Chris Schaefer wrote:

Roy,

Nick Soleil is on the wrenches list and is employed by Enphase.

Christopher Schaefer

On Wed, Jun 13, 2018 at 2:58 PM, MDElectricSolar 
mailto:mdelectricso...@gmail.com>> wrote:


707-763-4784

On Wed, Jun 13, 2018 at 10:29 AM Roy Butler
mailto:r...@four-winds-energy.com>> wrote:

Does anyone have contact information for Enphase Tech Support?

Thanks in advance!

-- 
Roy Butler

Four Winds Renewable Energy, LLC
8902 Route 46, Arkport, NY 14807
607-324-9747 www.four-winds-energy.com


Check out the Annual Small Wind Conference
A Gathering of Installers, Manufacturers, Dealers, & Distributors
www.smallwindconference.com 

Although no trees were killed in the sending of this message,
a large number of electrons were terribly inconvenienced.




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Chris Schaefer’s

/Tel/Fax 585-229-2083 or Cell 585-748-1870
//5115 South Hill Road ~ Canandaigua New York 14424
//www.solarandwindfx.com  ~ E-mail: 
ch...@solarandwindfx.com /


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/

Thomas Jefferson, the author of our great Constitution, once said, 
"democracy" will cease to exist when you take away from those who are 
willing to work and give to those who would not."




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 Christopher Warfel, PE
   ENTECH Engineering, Inc.
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   (401)466-8978

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Re: [RE-wrenches] Enphase tech support

[Chris Schaefer]

Roy,

Nick Soleil is on the wrenches list and is employed by Enphase.

Christopher Schaefer

On Wed, Jun 13, 2018 at 2:58 PM, MDElectricSolar 
wrote:

> 707-763-4784
>
> On Wed, Jun 13, 2018 at 10:29 AM Roy Butler 
> wrote:
>
>> Does anyone have contact information for Enphase Tech Support?
>>
>> Thanks in advance!
>>
>> --
>> Roy Butler
>> Four Winds Renewable Energy, LLC
>> 8902 Route 46, Arkport, NY 14807
>> 607-324-9747  www.four-winds-energy.com
>>
>> Check out the Annual Small Wind Conference
>> A Gathering of Installers, Manufacturers, Dealers, & Distributors
>> www.smallwindconference.com
>>
>> Although no trees were killed in the sending of this message,
>> a large number of electrons were terribly inconvenienced.
>>
>>
>>
>>
>> ___
>> List sponsored by Redwood Alliance
>>
>> List Address: RE-wrenches@lists.re-wrenches.org
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>>
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>>
>>
>
> --
> Michael D Nelson
> MD Electric & Solar Inc.
> Office: 707-884-1862
> Cell: 707-684-0064
> www.mdelectricsolar.com
> www.facebook.com/mdelectricandsolar
>
>
>
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-- 

Chris Schaefer’s


*Tel/Fax 585-229-2083 or Cell 585-748-1870 *
*5115 South Hill Road ~ Canandaigua New York 14424**www.solarandwindfx.com
 ~ E-mail: ch...@solarandwindfx.com
*


Thomas Jefferson, the author of our great Constitution, once said,
"democracy" will cease to exist when you take away from those who are
willing to work and give to those who would not."
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Re: [RE-wrenches] Enphase tech support

[MDElectricSolar]

707-763-4784

On Wed, Jun 13, 2018 at 10:29 AM Roy Butler 
wrote:

> Does anyone have contact information for Enphase Tech Support?
>
> Thanks in advance!
>
> --
> Roy Butler
> Four Winds Renewable Energy, LLC
> 8902 Route 46, Arkport, NY 14807
> 607-324-9747  www.four-winds-energy.com
>
> Check out the Annual Small Wind Conference
> A Gathering of Installers, Manufacturers, Dealers, & Distributors
> www.smallwindconference.com
>
> Although no trees were killed in the sending of this message,
> a large number of electrons were terribly inconvenienced.
>
>
>
>
> ___
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-- 
Michael D Nelson
MD Electric & Solar Inc.
Office: 707-884-1862
Cell: 707-684-0064
www.mdelectricsolar.com
www.facebook.com/mdelectricandsolar
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Re: [RE-wrenches] Enphase tech support

[jerrysgarage01]

WrenchesEnphase now has a call back feature which has greatly improved 
responce1-877-797-4743Have site ID ready when you callJerry


Sent from my Verizon, Samsung Galaxy smartphone

 Original message 
From: Bill Hennessy  
Date: 6/13/18  8:44 AM  (GMT-10:00) 
To: RE-wrenches  
Subject: Re: [RE-wrenches] Enphase tech support 

roy,

here's the tech support number from the enlighten section. they ask to also 
have your site id ready when you call.
https://enlighten.enphaseenergy.com/support

also, enphase has cut staff and the wait is getting longer.
regards, bill Bill Hennessy
Berks Solar, LLC
371 Centennial Rd
Mertztown, PA 19539

o 610 682 4300
c 484 560 4666
NABCEP certified installer
PA contractor #44411
www.berkssolar.com

   From: Roy Butler 
 To: re-wrenches@lists.re-wrenches.org 
 Sent: Wednesday, June 13, 2018 1:29 PM
 Subject: [RE-wrenches] Enphase tech support
   
Does anyone have contact information for Enphase Tech Support?

Thanks in advance!

-- 
Roy Butler
Four Winds Renewable Energy, LLC
8902 Route 46, Arkport, NY 14807
607-324-9747  www.four-winds-energy.com

Check out the Annual Small Wind Conference
A Gathering of Installers, Manufacturers, Dealers, & Distributors
www.smallwindconference.com

Although no trees were killed in the sending of this message,
a large number of electrons were terribly inconvenienced.

                 


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Re: [RE-wrenches] Enphase tech support

[Marco Mangelsdorf]

My information re: Enphase tech support is that they can put you on hold for
a very LONG time.

marco

-Original Message-
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On
Behalf Of Roy Butler
Sent: Wednesday, June 13, 2018 7:29 AM
To: re-wrenches@lists.re-wrenches.org
Subject: [RE-wrenches] Enphase tech support

Does anyone have contact information for Enphase Tech Support?

Thanks in advance!

--
Roy Butler
Four Winds Renewable Energy, LLC
8902 Route 46, Arkport, NY 14807
607-324-9747  www.four-winds-energy.com

Check out the Annual Small Wind Conference A Gathering of Installers,
Manufacturers, Dealers, & Distributors www.smallwindconference.com

Although no trees were killed in the sending of this message, a large number
of electrons were terribly inconvenienced.

 


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Re: [RE-wrenches] Enphase tech support

[Bill Hennessy]

roy,

here's the tech support number from the enlighten section. they ask to also 
have your site id ready when you call.
https://enlighten.enphaseenergy.com/support

also, enphase has cut staff and the wait is getting longer.
regards, bill Bill Hennessy
Berks Solar, LLC
371 Centennial Rd
Mertztown, PA 19539

o 610 682 4300
c 484 560 4666
NABCEP certified installer
PA contractor #44411
www.berkssolar.com

  From: Roy Butler 
 To: re-wrenches@lists.re-wrenches.org 
 Sent: Wednesday, June 13, 2018 1:29 PM
 Subject: [RE-wrenches] Enphase tech support
   
Does anyone have contact information for Enphase Tech Support?

Thanks in advance!

-- 
Roy Butler
Four Winds Renewable Energy, LLC
8902 Route 46, Arkport, NY 14807
607-324-9747  www.four-winds-energy.com

Check out the Annual Small Wind Conference
A Gathering of Installers, Manufacturers, Dealers, & Distributors
www.smallwindconference.com

Although no trees were killed in the sending of this message,
a large number of electrons were terribly inconvenienced.

                


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[RE-wrenches] Enphase tech support

[Roy Butler]

Does anyone have contact information for Enphase Tech Support?

Thanks in advance!

--
Roy Butler
Four Winds Renewable Energy, LLC
8902 Route 46, Arkport, NY 14807
607-324-9747  www.four-winds-energy.com

Check out the Annual Small Wind Conference
A Gathering of Installers, Manufacturers, Dealers, & Distributors
www.smallwindconference.com

Although no trees were killed in the sending of this message,
a large number of electrons were terribly inconvenienced.





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