Role: Business Systems Analyst
Location: Colorado Springs, CO
Duration: Long term
*Job Description/Responsibilities: *
Manager is NOT looking for candidates with 10+ years working
experience.
- As a Business Systems Analyst working with client’s Advanced Routing
and Contact Center (ARCC) team, you’ll provide project leadership, business
judgment, and analytical insight to support strategic and tactical
initiatives globally.
- You have a hunger to drive strategic and operational innovation based
on analytical insight and the ability to get things done. You persuasively
communicate your recommendations to senior-level executives and drive
implementation, while facilitating communication between highly technical
engineering staff and business stakeholders.
- You will serve as product engineering’s interface to the business,
providing technical platform knowledge, an understanding of the business
objectives and how the two interrelate.
- This includes providing technical solution alternatives, drafting
business and system level requirements and capturing high level assessments
during conceptual approach discussions.
- You will be working for the team that is responsible delivery of
Advanced Routing and Contact Center (ARCC) network-based product
infrastructure and application development on both VoIP and traditional
switched voice networks.
- Projects may include operating system upgrades, feature enhancements
customer implementations and others.
*Qualifications: *
‒ A creative, self-starter who possess excellent analytical and critical
thinking skills, and who has a strong sense of focus, organization,
meticulous attention to technical and organizational detail and proven
ability to deliver outstanding results in a timely manner
‒ Ability to serve as a communications conduit between highly technical
engineering staff and business stakeholders by building positive
relationships and trust through strong on-time delivery of projects and
high quality work
‒ Experience in managing and driving suppliers and vendors in projects,
including requirements definition, progress tracking and reporting as well
as solution acceptance
‒ Facilitates meetings across product stakeholders to determine business
requirements for new products, feature enhancement and infrastructure
initiatives and translates these requirements into functional
specifications and a detailed systems requirements that feeds into detailed
design definition.
‒ Elicits, analyzes, specifies, develops and validates the business need,
objective and benefit of every project and is responsible for documenting
and communicating this information to Management.
- Supports strategic decisions and drives product vision through the
collection, analysis, interpretation and communication of information to
key decision-makers.
‒ Solid understanding of one or more of the following areas: VoIP, Contact
Center, Toll Free, IVR, CTI, Linux, IP Communications, Telecommunications
‒ Ability to deal with fast pace work environment often having to change
priorities
‒ manager is only looking for 5 years total work experience, 3 of those
years need to be with business analysis or systems analysis experience.
Desired Skills: MBA
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Tim Poole | K-Source INC
tim@k t...@tammina.comsourceinc.com
Direct : 469-213-1614
248-458-1322 ext 222
gtalk : tim.tamm...@gmail.com t...@tammina.com|
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