[rt-users] Displaying Columns
Hi I am working with our IT developers to customize RT. We are using 3.6.1 Logged in as the root user, I have experimented with colums displayed in RT at a glance. I have deleted the locTake column displayed. If I want to now add the column again, it is not available. I know how to add the id field as a Take link, but the column is then diplayed with the id number as a hyperlink, but I want it to display Take as the title of the hyperlink. Hope someone can assist. Thanks Leon --- South Africas premier free email service - www.webmail.co.za ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Displaying Columns
Hi I am working with our IT developers to customize RT. We are using 3.6.1 Logged in as the root user, I have experimented with colums displayed in RT at a glance. I have deleted the locTake column displayed. If I want to now add the column again, it is not available. I know how to add the id field as a Take link, but the column is then diplayed with the id number as a hyperlink, but I want it to display Take as the title of the hyperlink. Hope someone can assist. Thanks Leon --- South Africas premier free email service - www.webmail.co.za ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ticket Query bug 3.6.1? Unknown field: Requestor.EmailAddress
Hi Juan,check the maillinglist, there was a threat some days ago with a patch for this.Torsten2006/9/2, Juan Mas [EMAIL PROTECTED] :I just finished upgrading to RT 3.6.1 and I was checking out one of my common searches. When I try to search Im getting Unknown field: Requestor.EmailAddress, though every other field seems to be working. Is there a workaround for this? -- -Juan ___http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.comCommercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at http://rtbook.bestpractical.com-- MFGTorsten Brummhttp://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with RT-Extension-CommandByMail
Good morning, I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used the following install procedure: cd ~/src/RT-Extension-CommandByMail-0.03 perl Makefile.PL make su make install cd /usr/local/rt3 patch -p0 ~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch vi etc/RT_SiteConfig.pm (added following line at end of file, before trailing 1;) @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); apachectl stop apachectl start I also tried some variations of the above, but nothing seems to work. I can't see anything in rt.log that sheds any light on the problem. What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to work? Thanks, Charlie -- Charlie Garrison [EMAIL PROTECTED] PO Box 141, Windsor, NSW 2756, Australia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
1. Without logs I couldn't say anything helpful. 2. You may try 3.4.6 RC without any patch On 9/3/06, Charlie Garrison [EMAIL PROTECTED] wrote: Good morning, I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used the following install procedure: cd ~/src/RT-Extension-CommandByMail-0.03 perl Makefile.PL make su make install cd /usr/local/rt3 patch -p0 ~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch vi etc/RT_SiteConfig.pm (added following line at end of file, before trailing 1;) @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); apachectl stop apachectl start I also tried some variations of the above, but nothing seems to work. I can't see anything in rt.log that sheds any light on the problem. What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to work? Thanks, Charlie -- Charlie Garrison [EMAIL PROTECTED] PO Box 141, Windsor, NSW 2756, Australia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
Good morning, On 3/9/06 at 7:44 PM +0400, Ruslan Zakirov [EMAIL PROTECTED] wrote: 1. Without logs I couldn't say anything helpful. Agreed, but I'm not sure where to look. There is nothing in the apache error_log. And this is all I get from the rt.log: [Sun Sep 3 19:23:47 2006] [debug]: Converting 'US-ASCII' to 'utf-8' for text/plain - Doing command test [5] (/usr/local/rt3/lib/RT/I18N.pm:225) If you have any suggestions for getting something useful into the logs, I'd love to hear it. 2. You may try 3.4.6 RC without any patch I decided to update to 3.6.1 if I was going to bother with an update. The CommandByMail stuff is still not working. I have tested with and without the Interface/Email.pm patch. If I use this line in RT_SiteConfig.pm then messages get processed and a ticket is created: @MailPlugins = qw(Auth::MailFrom ); But if I use this line instead then no ticket is created: @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); Any ideas? Thanks, Charlie -- Charlie Garrison [EMAIL PROTECTED] PO Box 141, Windsor, NSW 2756, Australia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
Charlie Garrison wrote: I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used the following install procedure: cd ~/src/RT-Extension-CommandByMail-0.03 perl Makefile.PL make This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. make test su make install cd /usr/local/rt3 patch -p0 ~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch vi etc/RT_SiteConfig.pm (added following line at end of file, before trailing 1;) @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); apachectl stop apachectl start I also tried some variations of the above, but nothing seems to work. I can't see anything in rt.log that sheds any light on the problem. What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to work? Thanks, Charlie ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reports: Newbie looking for some help.
Brendan S (Scratch User) wrote: Hi I have just installed (yesterday) rt (3.6.1) on opensuse 10.1 - and added a couple of pages on the experience to the wiki: http://wiki.bestpractical.com/index.cgi?OpenSuSE101InstallGuide This is the first time I have ever installed/used: Apache, Mysql, perl, cpan (and of course rt) - so my apologies if this is all a bit mundane. I have searched the last 6 months or so of the mailing lists but have not found anything on point. I would like to produce reports which show (among other things) the detail of the issue which initiated ticket, and the most recent comment added to the ticket. Can someone point to somewhere which explains how to do this? Happy, subject to the next question, to do this through the CLI or through query builder. I have found the rt shell, but when I try to (eg) list/show tickets it asks for a password and fails. I have tried the password from RTSiteConfig.pm without success. Which password is it looking for? I have tried downloading a tsv of the search results, but what I get is ?perl? code. I assume this means I need to add something to the Apache config file somewhere (? presumably adding a perl handler directive for some directory? - ?rt/Search/?) I have managed to search a custom field using the advanced query builder, but can't seem to get it to display the field in the report (the field name is displayed, but the result entry is blank - I have added it from the drop downs at the bottom of the page - the CF naming syntax appears to change). Generic question I know, but anywhere will tell me what is likely to be going wrong? Thanks in advance It's ok, don't worry I will work it out myself. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
Michael G Schwern wrote: Charlie Garrison wrote: I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After completing the installation steps, RT stops processing any messages via rt-mailgate. Once I comment the @MailPlugins line then messages get processed again. I used the following install procedure: cd ~/src/RT-Extension-CommandByMail-0.03 perl Makefile.PL make This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. Jesse informs me that its non-trivial to run the CommandByMail tests. They require a running, installed RT instance. Additionally the tests are destructive in that they actively add tickets and send mail via your installed RT instance. So don't run them against a production instance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
Good morning, On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote: This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. Jesse informs me that its non-trivial to run the CommandByMail tests. They require a running, installed RT instance. Additionally the tests are destructive in that they actively add tickets and send mail via your installed RT instance. So don't run them against a production instance. Yep, I found that out the hard way. I was running tests but quickly got tired of deleting all the 'test' tickets. The tests were failing, but still creating tickets. Is there something I can do to get more logging detail? Then maybe I can get some clues as to where the problem might be. Thanks, Charlie -- Charlie Garrison [EMAIL PROTECTED] PO Box 141, Windsor, NSW 2756, Australia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with RT-Extension-CommandByMail
On 9/4/06, Charlie Garrison [EMAIL PROTECTED] wrote: Good morning, On 3/9/06 at 6:57 PM -0400, Michael G Schwern [EMAIL PROTECTED] wrote: This is the point where one usually runs the tests. They might point out something which has gone wrong with CommandByMail and your system. Jesse informs me that its non-trivial to run the CommandByMail tests. They require a running, installed RT instance. Additionally the tests are destructive in that they actively add tickets and send mail via your installed RT instance. So don't run them against a production instance. Yep, I found that out the hard way. I was running tests but quickly got tired of deleting all the 'test' tickets. The tests were failing, but still creating tickets. Is there something I can do to get more logging detail? Then maybe I can get some clues as to where the problem might be. First of all, in the repository we have version 0.05 which is newer than on the CPAN. You can check out from the SVN or wait for new release. To debug you can use next command: `rt-mailgate --url 'http://...' --queue general --action 'correspond' --debug`. As input type something like: From: [EMAIL PROTECTED] Subject: test test hit ctrl+d at the end. Also there is problem with default value of the --action argument in 3.6.0 and may be 3.6.1, try to add --action correspond to all your mail aliases. I fixed it in the RT repository, but don't remember if it was included into 3.6.1 or not. Thanks, Charlie -- Charlie Garrison [EMAIL PROTECTED] PO Box 141, Windsor, NSW 2756, Australia ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
