[rt-users] RT at a glance with one column - how to enable?
Hi, I see that the RT at a glance with one column feature has been backported, but I don't see how to enable it. I tried going into Configuration-Global-RT at a glance and deleting everything from the summary area, then I edited my personal RT at a glance page and hit the Reset to default button, which shows that there isn't anything in the summary part - but it still shrinks the page to allow for an empty summary. Help? ...thnx, ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't use string () as a HASH ref while strict refs in use at /opt/rt3/share/html/Elements/MyRT line 50, DATA line 1662
On Jul 6, 2007, at 6:08 AM, Richard Ellis wrote:
Hi Jessie,
Thanks, the error changes but it still doesn't work properly. Don't
even know where to begin to look for this error:
System error
error: Can't use string () as a HASH ref while strict refs in
use at /opt/rt3/share/html/Elements/MyRT line 74.
context:
...
70: HomepageSettings = $default_portlets? $default_portlets-
Content: {},
71: );
72: }
73:
74: my ($body, $summary) = @{$session{'my_rt_portlets'}}{qw(body
summary)};
75: unless( $body @$body ) {
76: $body = $summary || [];
77: $summary = undef;
78: }
...
code stack: /opt/rt3/share/html/Elements/MyRT:74
/opt/rt3/share/html/index.html:81
/opt/rt3/share/html/autohandler:291
raw error
Can't use string () as a HASH ref while strict refs in use at /
opt/rt3/share/html/Elements/MyRT line 74.
just before that line of code, can you Dumper $session{my_rt_portlets}?
Does this only happen for a particular user?
PGP.sig
Description: This is a digitally signed message part
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Re: [rt-users] Can't use string () as a HASH ref while strict refs in use at /opt/rt3/share/html/Elements/MyRT line 50, DATA line 1662
Hi Jessie,
Appears to happen to all users. I'll edit the code now (using rc2 version).
FYI, have updated DBI, DBIx::Searchbuilder and HTML::Mason to latest
revs, just in case that was an issue and also taken MySQL to latest v5 rev.
Richard
Jesse Vincent wrote:
On Jul 6, 2007, at 6:08 AM, Richard Ellis wrote:
Hi Jessie,
Thanks, the error changes but it still doesn't work properly. Don't
even know where to begin to look for this error:
*System error*
*error:*� Can't use string () as a HASH ref while strict refs in
use at /opt/rt3/share/html/Elements/MyRT line 74.
*context:*�
*...*�
*70:*� HomepageSettings = $default_portlets?
$default_portlets-Content: {},
*71:*� );
*72:*� }
*73:*�
*74:*� my ($body, $summary) = @{$session{'my_rt_portlets'}}{qw(body
summary)};
*75:*� unless( $body @$body ) {
*76:*� $body = $summary || [];
*77:*� $summary = undef;
*78:*� }
*...*�
*code stack:*� /opt/rt3/share/html/Elements/MyRT:74
/opt/rt3/share/html/index.html:81
/opt/rt3/share/html/autohandler:291
raw error http://gplive.uk:3000/index.html#raw
Can't use string () as a HASH ref while strict refs in use at
/opt/rt3/share/html/Elements/MyRT line 74.
just before that line of code, can you Dumper $session{my_rt_portlets}?
Does this only happen for a particular user?
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[rt-users] Trying to get ResolveSendsReply to work with 3.6.4 (Solved)
I Solved while writing this, it seems I had to restart Apache? Or did I
simply not wait long enough before refreshing the ticket display page?
--
I'm trying to get the Resolve link on a ticket's page to send a reply rather
than a comment, just like ResolveSendsReply on the wiki says:
http://wiki.bestpractical.com/view/ResolveSendsReply
I feel I'm missing a step.
1. (essentally) Install RT into /opt/rt3
2. cd /opt/rt3/local/html
3. mkdir -p Callbacks/local/Ticket/Elements/Tabs
- Callbacks doesn't exist
4. vi Callbacks/local/Ticket/Elements/Tabs/Default
paste in:
%init
# Change the Resolve link to reply instead of comment by default.
{ my $resolved = loc 'Resolve'; while (my ($k, $v) = each %$actions) { if
($v-{title} eq $resolved) { $v-{path} =~ s/Comment/Respond/; } } }
/%init
%args $actions = undef /%args
Save and exit.
refresh the ticket page, but I don't see a change.
Solved it, it seems I had to restart Apache?
Brian
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RE: [rt-users] Not saving custom fields in RTFM upon Articlecreation
On Tue, 2007-06-12 at 18:18 -0400, Jeff Platter wrote:
So I think I figured out what was going on. I have fixed the problem
for my RTFM situation but I need to know if what I did was the right
thing or not. So if one of the developers would like to look this over
that would be fantastic, and let me know if I broke anything else or
not.
I found the problem to be that the format for
ProcessObjectCustomFieldUpdates in /rt3/ lib/RT/Interface/Web.pm. The
format for the custom object that it is expecting is: # format:
Object-object class-object id-CustomField-CF id-commands
However when you load /rt3/share/html/RTFM/Article/Edit.html for the
first time to create an article there is no initial object id. So the
field end up being Object-object class--CustomField-CF
id-commands with a missing object id section.
When ProcessObjectCustomFieldUpdates runs the first loop:
foreach my $arg ( keys %$ARGSRef ) {
# format: Object-object class-object id-CustomField-CF
id-commands
next unless $arg =~ /^Object-([\w:]+)-(\d*)-CustomField-(\d
+)-(.*)$/;
# For each of those objects, find out what custom fields we
want to work with.
$custom_fields_to_mod{ $1 }{ $2 || 0 }{ $3 }{ $4 } =
$ARGSRef-{ $arg };
}
It ends up setting the ID field to 0 cause it doesn’t exist. Then when
it loops through the class and id’s later and tries to get the
$Object:
$Object-Load( $id ) unless ($Object-id || 0) == $id;
It resets the object id to the wrong thing because the article has
already been created by this point and it has an id but the custom
fields don’t associate with that object id
I don’t know if I’m making any sense with this anymore.
Here is what I did to fix the issue:
foreach my $arg ( keys %$ARGSRef ) {
# format: Object-object class-object id-CustomField-CF
id-commands
next unless $arg =~ /^Object-([\w:]+)-(\d*)-CustomField-(\d
+)-(.*)$/;
my $Object = $args{'Object'} if exists $args{'Object'};
my $id = $Object-id || 0;
# For each of those objects, find out what custom fields we
want to work with.
$custom_fields_to_mod{ $1 }{ $2 || $id }{ $3 }{ $4 } =
$ARGSRef-{ $arg };
}
I changed the first loop to pull the object if it was passed in and
set the id to the object-id or to 0. So it should default back to
what it was doing before if no object is currently passed in.
Someone please take the time to read this and let me know if what I
did is good or not. If ne1 else is having this issue and needs a patch
file I can create one and send / post it somewhere, just lmk.
Thanks for all the help this list has been so far.
-Jeff
From:[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Platter
Sent: Tuesday, June 12, 2007 4:36 PM
To: rt-users@lists.bestpractical.com
Subject: [FILTER] [rt-users] Not saving custom fields in RTFM upon
Article creation
I’m using RTFM 2.2.0RC5 with RT 3.6.3. I have created a custom field
for the body of the article. I have setup all permissions on the
custom field and added it to the class that I want it in. When
creating a new article it doesn’t save the value of the custom field
that I have. I have to go back in to the article and modify the field
and then it saves ok.
Is this a bug or is there a setting that I’m missing?
Thanks,
-Jeff
Hi,
Jeff, thanks very much for this email. It solved the problem we were
having with RTFM too when upgrading from 3.4 to 3.6 and trying to
extract RTFM articles. Has this been verified as a bug, or is there
possibly something wrong with my installation?
Currently running RT 3.6.4 and RTFM 2.2.0RC5. Also had the same problem
with RT 3.6.4 and RTFM 2.0.4. With this patch for now it appears that
all is working flawlessly.
Thanks to all on the list for help and to the devs for a great product
in RT and RTFM,
Dave
Patch generated from Jeff's suggestions:
[EMAIL PROTECTED] Interface]# diff -u Web.pm.20070706 Web.pm
--- Web.pm.20070706 2007-07-06 09:34:50.0 -0400
+++ Web.pm 2007-07-06 09:36:36.0 -0400
@@ -1198,8 +1198,14 @@
# format: Object-object class-object id-CustomField-CF
id-commands
next unless $arg =~ /^Object-([\w:]+)-(\d*)-CustomField-(\d
+)-(.*)$/;
+ # added by dbh for rtfm issue
+ my $Object = $args{'Object'} if exists $args{'Object'};
+my $id = $Object-id || 0;
+
# For each of those objects, find out what custom fields we
want to work with.
-$custom_fields_to_mod{ $1 }{ $2 || 0 }{ $3 }{ $4 } =
$ARGSRef-{ $arg };
+#$custom_fields_to_mod{ $1 }{ $2 || 0 }{ $3 }{ $4 } =
$ARGSRef-{ $arg };
+# this line modified by dbh too, for rtfm issue
+ $custom_fields_to_mod{ $1 }{ $2 || $id }{ $3 }{ $4 } =
$ARGSRef-{ $arg };
}
# For each of those objects
RE: [rt-users] RT CLI and Custom Fields
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string
in single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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AW: [rt-users] RT at a glance with one column - how to enable?
Just remove all modules from the summary. -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri Jul 06 14:19:10 2007 Subject: [rt-users] RT at a glance with one column - how to enable? Hi, I see that the RT at a glance with one column feature has been backported, but I don't see how to enable it. I tried going into Configuration-Global-RT at a glance and deleting everything from the summary area, then I edited my personal RT at a glance page and hit the Reset to default button, which shows that there isn't anything in the summary part - but it still shrinks the page to allow for an empty summary. Help? ...thnx, ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would be to run the CLI rt in debug mode
and check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} = Sev
3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} = 'Sev
3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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RE: [rt-users] RT CLI and Custom Fields
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} = Sev
3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} = 'Sev
3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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RE: [rt-users] RT CLI and Custom Fields
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status = 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would be to run the CLI rt in debug mode and
check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} =
Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} =
'Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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Re: [rt-users] RT CLI and Custom Fields
Do any of the CLI custom field queries work? Is the rt command
using the correct RT URL? These errors look similar to ones I
received with RT 3.4.
Ken
On Fri, Jul 06, 2007 at 07:52:45AM -0700, Jeff Stark wrote:
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status = 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would be to run the CLI rt in debug mode and
check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} =
Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} =
'Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level} =
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields? I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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RE: [rt-users] RT CLI and Custom Fields
Got itthe space in the custom field name was causing it to fail...
/opt/rt3/bin/rt list -i 'CF.{Severity Level}' = 'Sev 4'
That works. Thanks for pushing in the right direction...sometimes I
just need a nudge.
-Stark
The contents of this communication are considered SumTotal Confidential,
and should not be shared with anyone outside of SumTotal, either
electronically or verbally, without the express permission of the
author(s).
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 11:00 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Do any of the CLI custom field queries work? Is the rt command using the
correct RT URL? These errors look similar to ones I received with RT
3.4.
Ken
On Fri, Jul 06, 2007 at 07:52:45AM -0700, Jeff Stark wrote:
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status = 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would be to run the CLI rt in debug mode and
check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} =
Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} =
'Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level}
=
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields?
I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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Re: [rt-users] RT CLI and Custom Fields
Jeff,
You need to use a different syntax currently to use the rt CLI
to edit custom file values. e.g.
query:
rt ls Queue='General' AND CF.{SomeDefinedCustomField} is not 'NULL'
... but the edit would be something like:
rt edit ticket/1 add CF-SomeDefinedCustomField='Value'
Where the string SomeDefinedCustomField is the numerical value
for the custom field. Alternatively, the RT-REST perl module is
easy to use and works well.
Ken
On Fri, Jul 06, 2007 at 08:34:46AM -0700, Jeff Stark wrote:
Hey Ken...sorry to be such a pain...quick question..can you edit
ticket custom fields via CLI too?
I have this, but it's not working...I have a similar item that updates
status and works great. The query up to the | works fine.
/opt/rt3/bin/rt list -i (Status = 'new' OR Status = 'open' OR Status =
'stalled') AND ('CF.{Severity Level}' LIKE 'Sev 3' OR 'CF.{Severity
Level}' LIKE 'Sev 4') AND ('CF.{Customer}' LIKE '%(p)' OR
'CF.{Customer}' LIKE '%(ep)') | /opt/rt3/bin/rt edit - set
'CF.{Severity Level}'='Sev 2 (Premier Support ONLY)'
Everything I am seeing would indicate that it should, as if I use
interactive mode, I can see the custom fields in the form.
Any thoughts...thanks again for all of your help so far.
- Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 11:00 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Do any of the CLI custom field queries work? Is the rt command using the
correct RT URL? These errors look similar to ones I received with RT
3.4.
Ken
On Fri, Jul 06, 2007 at 07:52:45AM -0700, Jeff Stark wrote:
Strangely enoughthis works just fine:
/opt/rt3/bin/rt list -i Status = 'in-review' AND Resolved '2 days
ago'
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:47 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Wow. The next step for me would be to run the CLI rt in debug mode and
check that the commandline arguments are being passed in correctly.
It may be that you need to do some more escaping to have it work.
Ken
On Fri, Jul 06, 2007 at 07:43:25AM -0700, Jeff Stark wrote:
When I remove the parenthesis and try this I get the following:
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i 'CF.{Severity Level} =
Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i CF.{Severity Level} =
'Sev 3'
rt: Invalid query: ''.
Invalid query: ''.
-Stark
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, July 06, 2007 10:18 AM
To: Jeff Stark
Cc: Kevin Falcone; RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
Why are you putting the value in parentheses? The simple string in
single quotes should work.
Ken
On Fri, Jul 06, 2007 at 07:10:59AM -0700, Jeff Stark wrote:
I just tried very similar to what you have Kevin, still no luck.
[EMAIL PROTECTED] obj]# /opt/rt3/bin/rt list -i ('CF.{Severity Level}
=
Sev 3')
-bash: syntax error near unexpected token `('
- Stark
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Kevin
Falcone
Sent: Thursday, July 05, 2007 3:59 PM
To: RT Users
Subject: Re: [rt-users] RT CLI and Custom Fields
On Jul 5, 2007, at 3:16 PM, Jeff Stark wrote:
has anyone successfully used the CLI to query RT Custom fields?
I
found a few posts, but with no responses.
Here is an example:
/opt/rt3/bin/rt list -i ('CF.{Severity Level}' = 'Sev 3')
This works fine for me
./bin/rt ls -i 'CF.{foo} = bar'
-kevin
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[rt-users] Forcing Status Changes
Hello list, I am trying to set RT to work allowing or denying certain custom statuses. For example, I have the X custom status and whenever a ticket has this status, the next status can only be Y or Z, but it cannot be A. I read the foruns and I'm still not sure if it can be done by crating scrips or by modifying Ticket_Overlay.pm (or any other file). Actually, I've started creating scripconditions that check the current status, but now I have to create the scripactions that compare the next status with the active status, and then it will take some action: if it isn't a possible status change, then go back and warn. If it is a possible status change, go ahead and change. Has anyone tried to do this? Is there any other easier way? Is there something done, like forcing the status changes? Thanks a lot! Any suggestions are welcome! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Forcing Status Changes
Hi Mario,
What you want to do can be done in RT with an OnStatusChange scrip that
checks $self-TransactionObj-OldValue and
$self-TransactionObj-NewValue. If the values don't meet your criteria,
change the status back to the OldValue. I've never used custom status
values, so if they require unusual handling then this might not work. If
they work like standard status values, something like this should do the trick:
Condition: User Defined
Action: User Defined
Template: Global blank
Custom condition:
{ ### true if transaction is a status change
my $Transaction = $self-TransactionObj;
my $val = $Transaction-Type eq Status;
return $val;
}
Custom prep action:
return 1;
Custom commit action:
### Check to make sure new status value makes sense
my $Transaction = $self-TransactionObj;
my $Ticket = $self-TicketObj;
my $Old = $Transaction-OldValue;
my $New = $Transaction-NewValue;
if ($Old eq X ! ($New eq Y || $New eq Z)) {
$Ticket-_Set(Field=Status, Value=$Old, RecordTransaction=0);
}
return 1;
I just typed this in without confirming that it works as-is, so there might
be something off in the syntax, but here's what it's doing:
1. Fire the scrip if there's been a status change
2. See if the old value was X and the new value is not Y or Z. If so...
3. Set the status back to the old value without creating a transaction (so
scrips don't fire again)
Since you have a specific list of allowed changes (Y and Z) you don't
have to concern yourself with A.
Regards,
Gene
At 09:56 AM 7/6/2007, Mario Gomide wrote:
Hello list,
I am trying to set RT to work allowing or denying certain custom statuses.
For example, I have the X custom status and whenever a ticket has this
status, the next status can only be Y or Z, but it cannot be A.
I read the foruns and I'm still not sure if it can be done by crating
scrips or by modifying Ticket_Overlay.pm (or any other file).
Actually, I've started creating scripconditions that check the current
status, but now I have to create the scripactions that compare the next
status with the active status, and then it will take some action: if it
isn't a possible status change, then go back and warn. If it is a possible
status change, go ahead and change.
Has anyone tried to do this? Is there any other easier way? Is there
something done, like forcing the status changes?
Thanks a lot!
Any suggestions are welcome!
Mario Gomide
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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Re: [rt-users] RT at a glance with one column - how to enable?
Hi, On Fri, Jul 06, 2007 at 04:22:48PM +0200, Ham MI-ID, Torsten Brumm wrote: Just remove all modules from the summary. I think I've done that. :-) In Customize RT at a glance, the area RT at a glance: summary shows nothing in the right hand column. When the RT at a glance page intially loads, it teases me with a full-screen effect, then it quickly shrinks the width of the main part of the screen to ~2/3 of the screen. Help? ...dave -- Dave Alden The Ohio State University Department of Mathematics ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Javascript files give syntax error: not substituted?
I'm pretty new at RT. Just installed 3.6.4 on Linux FC4, MySQL, apache,
mod_perl. RT pretty much all works, except the JavaScript hide/show
stuff doesn't. That seems to be because all the js files in
/rt/NoAuth/js use % as a comment char and seem to need some kind of
text-substitution. But they're coming through unmodified to the client
side. Here's one such error:
Error: syntax error
Source File: http://my.domain/rt/NoAuth/js/util.js
Line: 1
Source Code:
%# BEGIN BPS TAGGED BLOCK {{{
Are these files supposed to get processed on the server before getting
sent to the client? My httpd config is very simple (my RT runs in
http://my.domain/rt):
Alias /rt /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
Location /rt
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
SetHandler perl-script
PerlHandler RT::Mason
/Location
So what have I misconfigured?
thx,
--
Gary Oberbrunner
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