Re: [rt-users] Problem accessing RT located behind an apache proxy
Hi Keith, Just a stab in the dark, have you tried ProxyPreserveHost On? I know it rewrites the Host: value in the header, not sure if that would help RT. Regards Andrew Schincke, Keith D. (JSC-IT)[MEI] wrote: Hey Kris, All of the html, images and javascript is loading correcting I used firebug to peak at the HTTP headers. It looks like the "Location:" field is set to direct the browser to load the Display.html file to display the updated ticket. The ProxyPass and ProxyPassReverse options should be changing the response headers. Below is the relevant parts of my apache config file. Any help will be greatfully appricated. Keith RewriteEngine on RewriteLog /var/log/httpd/rewrite.log RewriteLogLevel 0 RewriteRule ^/$ https://rt.example.com/rt/ [R,L] RewriteRule ^/rt$ https://10.0.0.1/rt/ [P,L] RewriteRule ^/rt/(.*)$ https://10.0.0.1/rt/$1 [P,L] ProxyRequests off SSLProxyEngine on ProxyPass https://10.0.0.1/ ProxyPassReverse https://10.0.0.1/ -Original Message- From: Kris Boutilier [mailto:[EMAIL PROTECTED] Sent: Mon 10/29/2007 11:38 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Problem accessing RT located behind an apache proxy Most likely you'll need to use something like mod_proxy_html to manipulate occurances of the private address within the body of the http stream. You could confirm this by using Wireshark to look at the contents of the http replies on both sides of the Apache server and see exactly where the offending addresses are being embedded. mod_proxy_html is a perfect tool for doing in-line rewrites of javascript, css and other complexities generated by proxied web apps. See http://apache.webthing.com/mod_proxy_html/ Kris Boutilier Information Services Coordinator Sunshine Coast Regional District From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Schincke, Keith D. (JSC-IT)[MEI] Sent: Sunday, October 28, 2007 8:33 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem accessing RT located behind an apache proxy Hey Guys, I am having issues accessing parts of my RT installation while it is located behind an apache proxy. My configuration is: RT is installed on a server on a private network. Apache is installed on a server on the public network that will proxy with mod_rewrite access to the RT server. This configuration works great for most parts of the RT system. Tickets can be looked at. Users can be added. The problem occurs when a ticket or user is updated. When a ticket is updated, Update.html is called, the ticket is update and the browser is redirected to Display.html. The redirect is what is causing my problems. The application is tries to send the browser to the private IP address to load Display.html. Here is my configuration: Front end apache server: Centos 4.5 httpd 2.0.52 Here are the rewrite rules: RewriteEngine on RewriteLog /var/log/httpd/rewrite.log RewriteLogLevel 2 RewriteRule ^/$ http://10.0.0.1/rt [P,L] RewriteRule ^/(.*)$ http://10.0.0.1/$1 [P,L] ProxyPass / http://rt.example.com/ ProxyPassReverse / http://rt.example.com/ Backend server: Debian etch Aapche 2 RT 3.6 My $WebBaseURL is http://rt.example.com Any suggestions on what may be causing the rewrite to not work correctly? Thanks for any help, Keith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
RE: [rt-users] Problem accessing RT located behind an apache proxy
Hey Kris, All of the html, images and javascript is loading correcting I used firebug to peak at the HTTP headers. It looks like the "Location:" field is set to direct the browser to load the Display.html file to display the updated ticket. The ProxyPass and ProxyPassReverse options should be changing the response headers. Below is the relevant parts of my apache config file. Any help will be greatfully appricated. Keith RewriteEngine on RewriteLog /var/log/httpd/rewrite.log RewriteLogLevel 0 RewriteRule ^/$ https://rt.example.com/rt/ [R,L] RewriteRule ^/rt$ https://10.0.0.1/rt/ [P,L] RewriteRule ^/rt/(.*)$ https://10.0.0.1/rt/$1 [P,L] ProxyRequests off SSLProxyEngine on ProxyPass https://10.0.0.1/ ProxyPassReverse https://10.0.0.1/ -Original Message- From: Kris Boutilier [mailto:[EMAIL PROTECTED] Sent: Mon 10/29/2007 11:38 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Problem accessing RT located behind an apache proxy Most likely you'll need to use something like mod_proxy_html to manipulate occurances of the private address within the body of the http stream. You could confirm this by using Wireshark to look at the contents of the http replies on both sides of the Apache server and see exactly where the offending addresses are being embedded. mod_proxy_html is a perfect tool for doing in-line rewrites of javascript, css and other complexities generated by proxied web apps. See http://apache.webthing.com/mod_proxy_html/ Kris Boutilier Information Services Coordinator Sunshine Coast Regional District From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Schincke, Keith D. (JSC-IT)[MEI] Sent: Sunday, October 28, 2007 8:33 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem accessing RT located behind an apache proxy Hey Guys, I am having issues accessing parts of my RT installation while it is located behind an apache proxy. My configuration is: RT is installed on a server on a private network. Apache is installed on a server on the public network that will proxy with mod_rewrite access to the RT server. This configuration works great for most parts of the RT system. Tickets can be looked at. Users can be added. The problem occurs when a ticket or user is updated. When a ticket is updated, Update.html is called, the ticket is update and the browser is redirected to Display.html. The redirect is what is causing my problems. The application is tries to send the browser to the private IP address to load Display.html. Here is my configuration: Front end apache server: Centos 4.5 httpd 2.0.52 Here are the rewrite rules: RewriteEngine on RewriteLog /var/log/httpd/rewrite.log RewriteLogLevel 2 RewriteRule ^/$ http://10.0.0.1/rt [P,L] RewriteRule ^/(.*)$ http://10.0.0.1/$1 [P,L] ProxyPass / http://rt.example.com/ ProxyPassReverse / http://rt.example.com/ Backend server: Debian etch Aapche 2 RT 3.6 My $WebBaseURL is http://rt.example.com Any suggestions on what may be causing the rewrite to not work correctly? Thanks for any help, Keith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] HasRight called with no valid object.
After upgrading to 3.6.5 from 3.6.3 I receive this in my log when I click Delegation under preferences. I am running on CentOS release 4.5 RT: HasRight called with no valid object (/opt/rt3/lib/RT/Principal_Overlay.pm:323) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: R: R: [rt-users] RT 3.6.3 Reverse History Order patch
add "1;" as the bottom most line in the config. On 10/30/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Thanks,Gianluca and others, > I decided to retry one more time > After I edit RT_SiteConfig with:- > Set($OldestTransactionsFirst, '0'); > > When I restart apache it fails with this error in error_log: > > [Mon Oct 29 20:32:51 2007] [error] Couldn't load RT config file > /opt/rt3/etc/RT_SiteConfig.pm as user root / group root.\nThe file is > owned by user root and group rt.\nThis usually means that the user/group > your webserver is running as cannot read the file.\nBe careful not to make > the permissions on this file too liberal, because it contains > database\npasswords. You may need to put the webserver user in the > appropriate group (rt) or change\npermissions be able to run > succesfully\n/opt/rt3/etc/RT_SiteConfig.pm did not return a true value at > /opt/rt3/lib/RT.pm line 141.\nBEGIN failed--compilation aborted at > /opt/rt3/bin/webmux.pl line 76.\nCompilation failed in require at (eval 2) > line 1.\n > [Mon Oct 29 20:32:51 2007] [error] Can't load Perl file: > /opt/rt3/bin/webmux.pl for server cshelp.ucc.ie:80, exiting... > > With > Set($OldestTransactionsFirst, '1'); > It starts without ant error: > > Mon Oct 29 20:34:46 2007] [notice] Apache/2.0.59 (Unix) mod_perl/2.0.3 > Perl/v5.8.8 configured -- resuming normal operations > > Thats the problem. > thanks > Olly > > On Mon, 29 > Oct 2007, Gianluca Cecchi wrote: > > > > > Set($OldestTransactionsFirst, '0'); > > is working fine for me too in 3.6.5... without modifing > > /opt/rt3/local/html/Ticket/Elements/ShowHistory > > I didn't know at all about this option for transaction history screen > > rendering ... > > > > > >> -Messaggio originale- > >> Da: Roy El-Hames [mailto:[EMAIL PROTECTED] > >> Inviato: lunedì 29 ottobre 2007 17.04 > >> A: [EMAIL PROTECTED] > >> Cc: Gianluca Cecchi; rt-users@lists.bestpractical.com > >> Oggetto: Re: R: [rt-users] RT 3.6.3 Reverse History Order patch > >> > >> Olly; > >> I am running 3.6.3 and newest transactions at the top, I have > >> Set($OldestTransactionsFirst, '0'); working fine for me ... > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, we'll take > > up to 20 percent off the price. This sale won't last long, so get in touch > > today. > >Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > -- > Oliver Nash > Computer Systems Support Group > Department of Computer Science > University College Cork > Ireland > EMAIL:[EMAIL PROTECTED] > PHONE:+35321 4902972 > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: R: R: [rt-users] RT 3.6.3 Reverse History Order patch
Thanks,Gianluca and others, I decided to retry one more time After I edit RT_SiteConfig with:- Set($OldestTransactionsFirst, '0'); When I restart apache it fails with this error in error_log: [Mon Oct 29 20:32:51 2007] [error] Couldn't load RT config file /opt/rt3/etc/RT_SiteConfig.pm as user root / group root.\nThe file is owned by user root and group rt.\nThis usually means that the user/group your webserver is running as cannot read the file.\nBe careful not to make the permissions on this file too liberal, because it contains database\npasswords. You may need to put the webserver user in the appropriate group (rt) or change\npermissions be able to run succesfully\n/opt/rt3/etc/RT_SiteConfig.pm did not return a true value at /opt/rt3/lib/RT.pm line 141.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 76.\nCompilation failed in require at (eval 2) line 1.\n [Mon Oct 29 20:32:51 2007] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server cshelp.ucc.ie:80, exiting... With Set($OldestTransactionsFirst, '1'); It starts without ant error: Mon Oct 29 20:34:46 2007] [notice] Apache/2.0.59 (Unix) mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations Thats the problem. thanks Olly On Mon, 29 Oct 2007, Gianluca Cecchi wrote: Set($OldestTransactionsFirst, '0'); is working fine for me too in 3.6.5... without modifing /opt/rt3/local/html/Ticket/Elements/ShowHistory I didn't know at all about this option for transaction history screen rendering ... -Messaggio originale- Da: Roy El-Hames [mailto:[EMAIL PROTECTED] Inviato: lunedì 29 ottobre 2007 17.04 A: [EMAIL PROTECTED] Cc: Gianluca Cecchi; rt-users@lists.bestpractical.com Oggetto: Re: R: [rt-users] RT 3.6.3 Reverse History Order patch Olly; I am running 3.6.3 and newest transactions at the top, I have Set($OldestTransactionsFirst, '0'); working fine for me ... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Oliver Nash Computer Systems Support Group Department of Computer Science University College Cork Ireland EMAIL:[EMAIL PROTECTED] PHONE:+35321 4902972 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to disable user account in rt via script
Hi Noura, There is a method in RT::User called SetDisabled that will probably do what you want. Try loading the user you want to disable into a user object and then call the method like this: my $UserId = user id of the user you want to disable # my $user = RT::User->new($RT::SystemUser); $user->Load($UserId); $user->SetDisabled(); I don't know what might happen if you do this to the current user (the person logged in to RT). Good luck, Gene At 07:22 PM 10/28/2007, Noura Elhawary wrote: Hi all,, I am trying to write a perl script to disable rt user account, so the script should perform a task similar to unchecking the checkbox "Let User Access RT" in the rt web ui. Can you please advise me what is the best way to do so , or if there is a perl module that has some functions to do that? Thanks, Noura ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Problem accessing RT located behind an apache proxy
Most likely you'll need to use something like mod_proxy_html to manipulate occurances of the private address within the body of the http stream. You could confirm this by using Wireshark to look at the contents of the http replies on both sides of the Apache server and see exactly where the offending addresses are being embedded. mod_proxy_html is a perfect tool for doing in-line rewrites of javascript, css and other complexities generated by proxied web apps. See http://apache.webthing.com/mod_proxy_html/ Kris Boutilier Information Services Coordinator Sunshine Coast Regional District From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Schincke, Keith D. (JSC-IT)[MEI] Sent: Sunday, October 28, 2007 8:33 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem accessing RT located behind an apache proxy Hey Guys, I am having issues accessing parts of my RT installation while it is located behind an apache proxy. My configuration is: RT is installed on a server on a private network. Apache is installed on a server on the public network that will proxy with mod_rewrite access to the RT server. This configuration works great for most parts of the RT system. Tickets can be looked at. Users can be added. The problem occurs when a ticket or user is updated. When a ticket is updated, Update.html is called, the ticket is update and the browser is redirected to Display.html. The redirect is what is causing my problems. The application is tries to send the browser to the private IP address to load Display.html. Here is my configuration: Front end apache server: Centos 4.5 httpd 2.0.52 Here are the rewrite rules: RewriteEngine on RewriteLog /var/log/httpd/rewrite.log RewriteLogLevel 2 RewriteRule ^/$ http://10.0.0.1/rt [P,L] RewriteRule ^/(.*)$ http://10.0.0.1/$1 [P,L] ProxyPass / http://rt.example.com/ ProxyPassReverse / http://rt.example.com/ Backend server: Debian etch Aapche 2 RT 3.6 My $WebBaseURL is http://rt.example.com Any suggestions on what may be causing the rewrite to not work correctly? Thanks for any help, Keith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] At A Glance
Hi List,
Trying to upgrade from 3.4.2 - 3.6.5, all went smooth only apparent
errors where updating the schema from 3.5.1; "couldn't find schema for;
Pd", after browsing lists I'm under the impression that this can be
ignored? as there is no schema update?
When logging in to 3.6.5 the home page contains no tickets for the user
at a glance also contains no tickets.
If I try to edit:
http://rt.smtl.co.uk/rt3/Admin/Global/MyRT.html
The following error occurs:
error: Can't call method "Content" on an undefined value
at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line
1662.
context:
...
93:
my ( $conf, $pane ) = @_;
94:
$default_portlets->SetContent( $conf );
95:
push @actions, loc( 'Global portlet
[_1] saved.', $pane );
96:
}
97:
);
98:
99:
$m->comp( '/Widgets/SelectionBox:process', %ARGS, self => $_, nojs => 1 )
100:
for @panes;
101:
...
code stack: /usr/local/rt3/share/html/Admin/Global/MyRT.html:97
/usr/local/rt3/share/html/Admin/autohandler:49
/usr/local/rt3/share/html/autohandler:291
RAW error:
Can't call method "Content" on an undefined value
at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97.
Trace begun at /usr/local/share/perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Content" on an
undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line
97.^J') called at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97
HTML::Mason::Commands::__ANON__ at
/usr/local/share/perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa0cb0a0)')
called at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1262
eval {...} at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1252
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 921
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xa0b2cf0)')
called at /usr/local/rt3/share/html/Admin/autohandler line 49
HTML::Mason::Commands::__ANON__ at
/usr/local/share/perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa0cb5e0)')
called at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1262
eval {...} at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1252
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/local/rt3/share/html/autohandler line 291
HTML::Mason::Commands::__ANON__ at
/usr/local/share/perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa0de5c4)')
called at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1257
eval {...} at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 1252
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 466
eval {...} at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 466
eval {...} at /usr/local/share/perl/5.8.7/HTML/Mason/Request.pm line 418
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa0b2cf0)')
called at /usr/local/share/perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa0b2cf0)')
called at /usr/local/share/perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x97d1dbc)',
'Apache2::RequestRec=SCALAR(0x9774970)') called at
/usr/local/rt3/bin/webmux.pl line 125
eval {...} at /usr/local/rt3/bin/webmux.pl line 125
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x9774970)') called at -e line 0
eval {...} at -e line 0
The newer system looks pretty fresh and I'm eager to upgrade.
Thanks,
Kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
R: R: [rt-users] RT 3.6.3 Reverse History Order patch
Set($OldestTransactionsFirst, '0'); is working fine for me too in 3.6.5... without modifing /opt/rt3/local/html/Ticket/Elements/ShowHistory I didn't know at all about this option for transaction history screen rendering ... > -Messaggio originale- > Da: Roy El-Hames [mailto:[EMAIL PROTECTED] > Inviato: lunedì 29 ottobre 2007 17.04 > A: [EMAIL PROTECTED] > Cc: Gianluca Cecchi; rt-users@lists.bestpractical.com > Oggetto: Re: R: [rt-users] RT 3.6.3 Reverse History Order patch > > Olly; > I am running 3.6.3 and newest transactions at the top, I have > Set($OldestTransactionsFirst, '0'); working fine for me ... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] What is searchbuilder
I think it's a built in component, but I would like to know if there is a way to tweak it to make searches faster. Thank you, Micah Gersten onShore Networks http://www.onshore.com -Original Message- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Monday, October 29, 2007 11:07 AM To: Micah Gersten Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] What is searchbuilder Can you use RT without it ??? Roy Micah Gersten wrote: > My company is running an RT installation v. 3.6.0. > > > > What is searchbuilder? Can we use it to speed up RT searches? > > > > Thank you, > > Micah Gersten > > onShore Networks > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] What is searchbuilder
Can you use RT without it ??? Roy Micah Gersten wrote: My company is running an RT installation v. 3.6.0. What is searchbuilder? Can we use it to speed up RT searches? Thank you, Micah Gersten onShore Networks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: R: [rt-users] RT 3.6.3 Reverse History Order patch
Olly;
I am running 3.6.3 and newest transactions at the top, I have
Set($OldestTransactionsFirst, '0');
working fine for me ... Remember to restart apache
There is a work around if you wish you can modify
/opt/rt3/local/html/Ticket/Elements/ShowHistory and change
$Transactions->OrderByCols( { FIELD => 'Created',
ORDER => $OldestFirst },
{ FIELD => 'id',
ORDER => $OldestFirst },
);
to
$Transactions->OrderByCols( { FIELD => 'Created',
ORDER => 'DESC' },
{ FIELD => 'id',
ORDER => 'DESC' },
);
Roy
[EMAIL PROTECTED] wrote:
Gianluca
Thanks for that wich I already have, i.e. tickets sorted by created
DESC order.
My question is different:
i.e.
ticket transactions: how to sort the transactions in reverse order.
instead of the default OldestTransactionsFirst
regards
Olly
On Fri, 26 Oct 2007, Gianluca Cecchi wrote:
Or you can do eventually
login as root
Select preferences (top right)
Select RT at a glance
Select unowned tickets
at right side where there is "order by"
first option by default is
Created Asc
Change to Desc
But I don't know it this affects also non root users when they log-on
or how to modify their preferences if not...
Gianluca
-Messaggio originale-
Da: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Per conto
di Kenneth Crocker
Inviato: venerdì 26 ottobre 2007 0.25
A: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] RT 3.6.3 Reverse History Order patch
o.nash
We have 3.6.4 and don't have the problem you described.
Perhaps an upgrade to that version will resolve the problem.
Kenn
LBNL
On 10/25/2007 3:00 PM, [EMAIL PROTECTED] wrote:
running RT 3.6.3 on linux.
I read http://wiki.bestpractical.com/view/ReverseHistoryOrder
Which desribes some patches that will change the
Transaction history order
of tickets viewed on webpage.
I tried the first simple option described:
added line to RT_SiteConfig
Set($OldestTransactionsFirst, 1);
then cleared mason cache
restarted apache but the history still shows Oldest First.
Setting Set($OldestTransactionsFirst, 1); causes apache to
fail to restart
with erros about file permissions strange.
So does anybody have a work around for RT 3.6.3 to do this.
--
thanks
Oliver
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--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:[EMAIL PROTECTED]
PHONE:+35321 4902972
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[rt-users] Problem with additional status
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I had added a status to my tickets called "followup" I then decided to remove it, but it's still showing up in the column of quick search. I have cleared the mason cache and restarted apache several times!! Please advise. Thanks, Matt -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) iD8DBQFHJf8Vb/8X6V5MpAURAoCvAKDYUnjOSrBa3GMaVyq1ReeKE0qWIACgisEd atcEWDDMZrItx5awNeUd+oQ= =t08v -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with additional status
Do you have any tickets that used that status? Perhaps that is causing it to still be listed? Matt Westfall wrote: > I had added a status to my tickets called "followup" > > I then decided to remove it, but it's still showing up in the column of > quick search. > > I have cleared the mason cache and restarted apache several times!! > > Please advise. > > Thanks, > Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] attachment on owner change?
Hi All, I have a query that including attachment on owner change, the attachment was missing. What I have to do on this issue? Can anyone guide me on this issue? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT tickets resolved and tickets unowned list problem
Hi,
Can anyone help me out with this query?
Thanks,
Raj
dsa sadf <[EMAIL PROTECTED]> wrote: Hi everyone,
I am using RT 3.4.5, running on a CentOS box. I was trying to restrict some
privileged users from seeing tickets on queues they weren't allowed to. I
managed to do that but in the process caused the 'Top 10 Resolved tickets' and
'Top 10 Unowned tickets' lists to display inaccurate tickets. For example, the
'Top 10 Resolved tickets' list shows some unowned and new tickets and the 'Top
10 Unowned tickets' list shows some resolved tickets.
I had added the following code to my 'MyRequests' file in order to restrict
queue access for that user:
my $Queues = RT::Queues->new($session{'CurrentUser'});
$Queues->UnLimit();
my $myQueues = "";
while (my $queue = $Queues->Next) {
next unless ($queue->CurrentUserHasRight('ShowTicket'));
$myQueues .= " OR Queue = '" . $queue->Name . "'";
}
$myQueues =~ s/^ OR //g;
my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'new' OR Status =
'open')";
and for the 'MyResolved' file, the same code except for the last line which
reads:
my $Query = "Owner = 'Nobody' AND $myQueues AND ( Status = 'resolved)";
Could anyone help me identify what the problem could be?
Regards,
Raj
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[rt-users] owner should get the requestor's message only but receiving greeting's message from RT?
I have a query regarding as follows: When customer creates a ticket through email and RT creates a ticket, customer is receiving greetings mail. This is good but owner is also receiving the greetings mail from request tracker. But I don't want to receive greetings mail to owner from Request tracker. The owner should be able to see only the customer's/requestor's message only. How can I do it? Can anyone please help me in this issue? And also when the admin receives an email from request tracker, the admin will assign that ticket to owner with an attachment but the attachment was missing? With Regards, Krishna Prasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
