[rt-users] RTAT Import?
Has anyone developed a script or something to import an inventory into AT (from a csv file, for example)? js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAT Import?
The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
And populated a bunch of CFs. Salt to taste.
On Tue, 2008-04-29 at 14:01 +, Jean-Sebastien Morisset wrote:
Has anyone developed a script or something to import an inventory into
AT (from a csv file, for example)?
js.
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
MAIN
my $BFILE=/opt/rt3/wslist;
open(BF,$BFILE) or die $!\n;
my $ass = RTx::AssetTracker::Asset-new(RT-SystemUser);
while(BF) {
# 12478 Gateway E4100 0032459740 KEL-HL 219
00:0C:F1:D5:49:2E
chomp;
my @lineparts=split(/\t/);
my $sysname=$lineparts[4];
$sysname =~ s/\W.*$//; # Strip from non-word to eol
$sysname .= $lineparts[5] . - . $lineparts[0];
my ($id, undef, undef) = $ass-Create(Type =
'Workstations',
Name =
$sysname,
Status =
'production',
'CustomField-7'
= $lineparts[0], # Decal
'CustomField-3'
= $lineparts[1], # Make
'CustomField-4'
= $lineparts[2], # Model
'CustomField-8'
= $lineparts[3], # Serial
'CustomField-59'
= $lineparts[4], # Building
'CustomField-60'
= $lineparts[5], # Room
'CustomField-62'
= $lineparts[6], # MAC address
);
print $sysname created with id $id\n;
}
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[rt-users] Dropdown lists for users only show 'Nobody'
Hi, I'm currently in the process of upgrading our RT installation from 3.4.6 to 3.6.6, and while most of it went ok, I am faced with the weird issue mentioned in the subject. If I set IncludeSystemRights to 0, or at least comment its use in Users_Overlay.pm's _GetEquivObjects, I get the list of users I expect (would it be for the Reminder box, or the Owner box in the People page, both use the same underlying element). I'm guessing it works in an out-of-the-box installation of RT, so it has to be something with our database. Does anyone have an idea what we could have screwed up over time in our database so that setting IncludeSystemRights actually prevents users from being listed in the context of html/Elements/SelectOwner? Thanks, -- Quentin Garnier - [EMAIL PROTECTED] - [EMAIL PROTECTED] See the look on my face from staying too long in one place [...] every time the morning breaks I know I'm closer to falling KT Tunstall, Saving My Face, Drastic Fantastic, 2007. pgpbRznFwYZSi.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No recipients found. Not sending. SendEmail.pm:250
Help! Hi, I know this has been posted before on the mailing lists but the issue I have is not consistant. When updating and resolving a ticket from the system, Reply to requester and cc from a ticket works when sending an email out form the RT system if sent by user Root, however when I try to do the same as a normal user it does not work, and the only message I receive in /var/log/messages is: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250) The odd thing is I can send emails out from a normal user to external email addresses, the only difference I can see in the name is a dot ie: [EMAIL PROTECTED] will not work but if I send an email to [EMAIL PROTECTED] it works. if the dot in the local part of the email address is the issue then should the issue also occure when sending to the same address from root? Also When the ticket is created through an email the autoreply works and sends out a message without any problems. It may have something to do with file permissions, but I have given superuser functionality to all users in RT, but the problem still persists. Have been looking at this issue for over a week and am stuck, as it is not consistent. After reading the posts I have tried making the changes suggested like adding watchers and checking file permissions but none have worked. Charnjit ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::Date and Timezones
Hi all, I'm having problems working with the RT::Date module. RT internal dates like Created and Due Date are working correctly, but the dates I work on in my scrips while using this module are wrong by an hour (I'm currently on BST/GMT+1 and RT::Date seems to be working on GMT, I think). I suspect it to be related with timezone information that the RT::Date module isn't compensating for in my code, but that the RT web interface takes in consideration. I've seen on the mailing lists that this was worked on and corrected for 3.6.4 . I'm currently using 3.6.5 . Is this still an issue or am I missing something ? Thanks and regards, Carlos Silva ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Link issues in the Tickets section (ie: static search)
Hi all, I've noticed a problem that I'm unsure when it actually started. When you click on the Tickets link ( https://domain.com/Search/Build.html) at the top of the page in RT at a glance, When you click on one of the tickets that show up, the link is wrong, hence brings you to a page cannot be displayed. The link looks like this: https://ticket/Display.html?id=143 When it should look like this: https://domain.com/Ticket/Display.html?id=143 Notice the host part missing and the t is suppose to be Capitalized. Anyone can tell me how I can fix this? This seams to be an issue with the search I think or something. Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. http://www.myfax.com/referral_program.asp http://www.myfax.com image001.gif___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Issue resolving tickets in SelfService
Hello all! I've run into a minor annoyance in the SelfService interface of our RT 3.6.6 install at work. If an unprivileged requestor attempts to resolve an open ticket, the ticket will be set to Resolved but then re-open immediately due to their correspondence being added to the ticket *after* the ticket is resolved. (The rights assigned to the Requestor and Unprivileged groups in this queue are CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue, and ShowTicket.) Here's an example of this behaviour, with the earliest transaction listed first: Tue Apr 29 11:50:28 2008 rt-testuser - Status changed from 'open' to 'resolved' Tue Apr 29 11:50:28 2008 rt-testuser - Correspondence added resolution test... disregard... Tue Apr 29 11:50:28 2008 RT_System - Status changed from 'resolved' to 'open' This differs from the behaviour of the full, privileged RT interface of the same install, in which correspondence from a SuperUser is added, THEN the status is changed. I don't seem to have any scrips in place that would cause this behaviour, and I've verified the same behaviour in a separate (more basic) RT 3.6.4 install. I don't wish to prevent correspondence from re-opening tickets, as it's rather useful to us, but I WOULD like to fix this behaviour in SelfService :) Does the hive mind have any ideas? Thanks for your time! -Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAT Import?
Matthew,
Thanks for your code. This was an exellent starting point. Since I
already have a bunch of assets, I tried to incorporate some code to
update assets. I'm not sure what I'm doing wrong though... Here's the
result:
# /opt/rt3/bin/import-assets.sh /tmp/js.csv
gessolx1:
Loaded gessolx1 as asset #85.
CustomField-10 could not be set to STI.
CustomField-11 could not be set to Montreal QC CA.
CustomField-12 could not be set to SUN.
CustomField-14 could not be set to X4200.
That is already the current value
CustomField-16 could not be set to SUN Solaris 10.
uasolx1:
Loaded uasolx1 as asset #86.
CustomField-10 could not be set to STI.
CustomField-11 could not be set to Montreal QC CA.
CustomField-12 could not be set to SUN.
CustomField-14 could not be set to 0.
CustomField-15 could not be set to 0.
CustomField-16 could not be set to 0.
And the code:
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
if (! $ARGV[0] || $ARGV[0] =~ /^--?h/) {
print Syntax: $0 {csvfile}\n;
exit 0;
}
open(CSV, $ARGV[0]) or die $!\n;
my $at = RTx::AssetTracker::Asset-new(RT-SystemUser);
my $line;
while (CSV) {
my ($el, $id, $t, $msg);
chomp; $line++; next if ($line == 1);
s/^//; s/$//;
my @csv = split(/?,?/);
my @fn = (
'Name',
'Status',
'Type',
'Description',
'CustomField-10', # Client
'CustomField-11', # Location
'CustomField-12', # Manufacturer
'CustomField-14', # Model
'CustomField-15', # Serial Number
'CustomField-16', # OS Name
);
print $csv[0], :\n;
if ($id = $at-Load($csv[0])) {
print \tLoaded $csv[0] as asset #$id.\n;
} else {
($id, $t, $msg) = $at-Create (
Name = $csv[0],
Status = $csv[1],
Type = $csv[2],
Description = $csv[3],
);
print \t$msg\n;
}
for my $k (@fn) {
if ($k =~ /^CustomField/) {
($id, $msg) = $at-_Set (
Field = $k,
Value = $csv[$el],
UpdateAsset = 1,
TransactionData = undef,
);
print \t$msg\n;
}
$el++;
}
}
Any ideas on what I could be doing wrong?
js.
On Tue, Apr 29, 2008 at 11:26:41AM -0400, Matthew Keller wrote:
The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
And populated a bunch of CFs. Salt to taste.
On Tue, 2008-04-29 at 14:01 +, Jean-Sebastien Morisset wrote:
Has anyone developed a script or something to import an inventory into
AT (from a csv file, for example)?
js.
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
MAIN
my $BFILE=/opt/rt3/wslist;
open(BF,$BFILE) or die $!\n;
my $ass = RTx::AssetTracker::Asset-new(RT-SystemUser);
while(BF) {
# 12478 Gateway E4100 0032459740 KEL-HL 219
00:0C:F1:D5:49:2E
chomp;
my @lineparts=split(/\t/);
my $sysname=$lineparts[4];
$sysname =~ s/\W.*$//; # Strip from non-word to eol
$sysname .= $lineparts[5] . - . $lineparts[0];
my ($id, undef, undef) = $ass-Create(Type =
'Workstations',
Name =
$sysname,
Status =
'production',
'CustomField-7'
= $lineparts[0], # Decal
'CustomField-3'
= $lineparts[1], # Make
'CustomField-4'
= $lineparts[2], # Model
'CustomField-8'
= $lineparts[3], # Serial
'CustomField-59'
= $lineparts[4], # Building
'CustomField-60'
= $lineparts[5], # Room
'CustomField-62'
= $lineparts[6], # MAC address
);
print $sysname created with id $id\n;
}
Re: [rt-users] RTAT Import?
The '$at-_Set' calls you're making scare me. Is there a reason you're
setting them iteratively instead of within the Create call?
On Tue, 2008-04-29 at 20:08 +, Jean-Sebastien Morisset wrote:
Matthew,
Thanks for your code. This was an exellent starting point. Since I
already have a bunch of assets, I tried to incorporate some code to
update assets. I'm not sure what I'm doing wrong though... Here's the
result:
# /opt/rt3/bin/import-assets.sh /tmp/js.csv
gessolx1:
Loaded gessolx1 as asset #85.
CustomField-10 could not be set to STI.
CustomField-11 could not be set to Montreal QC CA.
CustomField-12 could not be set to SUN.
CustomField-14 could not be set to X4200.
That is already the current value
CustomField-16 could not be set to SUN Solaris 10.
uasolx1:
Loaded uasolx1 as asset #86.
CustomField-10 could not be set to STI.
CustomField-11 could not be set to Montreal QC CA.
CustomField-12 could not be set to SUN.
CustomField-14 could not be set to 0.
CustomField-15 could not be set to 0.
CustomField-16 could not be set to 0.
And the code:
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
if (! $ARGV[0] || $ARGV[0] =~ /^--?h/) {
print Syntax: $0 {csvfile}\n;
exit 0;
}
open(CSV, $ARGV[0]) or die $!\n;
my $at = RTx::AssetTracker::Asset-new(RT-SystemUser);
my $line;
while (CSV) {
my ($el, $id, $t, $msg);
chomp; $line++; next if ($line == 1);
s/^//; s/$//;
my @csv = split(/?,?/);
my @fn = (
'Name',
'Status',
'Type',
'Description',
'CustomField-10', # Client
'CustomField-11', # Location
'CustomField-12', # Manufacturer
'CustomField-14', # Model
'CustomField-15', # Serial Number
'CustomField-16', # OS Name
);
print $csv[0], :\n;
if ($id = $at-Load($csv[0])) {
print \tLoaded $csv[0] as asset #$id.\n;
} else {
($id, $t, $msg) = $at-Create (
Name = $csv[0],
Status = $csv[1],
Type = $csv[2],
Description = $csv[3],
);
print \t$msg\n;
}
for my $k (@fn) {
if ($k =~ /^CustomField/) {
($id, $msg) = $at-_Set (
Field = $k,
Value = $csv[$el],
UpdateAsset = 1,
TransactionData = undef,
);
print \t$msg\n;
}
$el++;
}
}
Any ideas on what I could be doing wrong?
js.
On Tue, Apr 29, 2008 at 11:26:41AM -0400, Matthew Keller wrote:
The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
And populated a bunch of CFs. Salt to taste.
On Tue, 2008-04-29 at 14:01 +, Jean-Sebastien Morisset wrote:
Has anyone developed a script or something to import an inventory into
AT (from a csv file, for example)?
js.
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
MAIN
my $BFILE=/opt/rt3/wslist;
open(BF,$BFILE) or die $!\n;
my $ass = RTx::AssetTracker::Asset-new(RT-SystemUser);
while(BF) {
# 12478 Gateway E4100 0032459740 KEL-HL 219
00:0C:F1:D5:49:2E
chomp;
my @lineparts=split(/\t/);
my $sysname=$lineparts[4];
$sysname =~ s/\W.*$//; # Strip from non-word to eol
$sysname .= $lineparts[5] . - . $lineparts[0];
my ($id, undef, undef) = $ass-Create(Type =
'Workstations',
Name =
$sysname,
Status =
'production',
'CustomField-7'
= $lineparts[0], # Decal
'CustomField-3'
= $lineparts[1], # Make
'CustomField-4'
= $lineparts[2], # Model
'CustomField-8'
= $lineparts[3], # Serial
'CustomField-59'
=
Re: [rt-users] RTAT Import?
On Tue, Apr 29, 2008 at 04:15:03PM -0400, Matthew Keller wrote: The '$at-_Set' calls you're making scare me. Is there a reason you're setting them iteratively instead of within the Create call? I run a Load, if the Load doesn't work, then do a Create (with just the basics), after that update all the CFs. This way I can maintain just the @fn array, and update and/or create the assets as need be from the CSV. js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTAT Import?
Ah yes... The way I usually do things like that is by grabbing the asset
CF info, ala:
my $AssCFs=$AssObj-CustomFields();
and then setting the appropriate values ala:
while(my $AssCF = $AssCFs-Next()) {
$AssCF-Value = whatever
}
The above is pseudocode from memory, but is +/- 96% correct. :)
On Tue, 2008-04-29 at 20:18 +, Jean-Sebastien Morisset wrote:
On Tue, Apr 29, 2008 at 04:15:03PM -0400, Matthew Keller wrote:
The '$at-_Set' calls you're making scare me. Is there a reason you're
setting them iteratively instead of within the Create call?
I run a Load, if the Load doesn't work, then do a Create (with just the
basics), after that update all the CFs. This way I can maintain just the
@fn array, and update and/or create the assets as need be from the CSV.
js.
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Re: [rt-users] RTAT Import?
On Tue, Apr 29, 2008 at 04:32:43PM -0400, Matthew Keller wrote:
Ah yes... The way I usually do things like that is by grabbing the asset
CF info, ala:
my $AssCFs=$AssObj-CustomFields();
and then setting the appropriate values ala:
while(my $AssCF = $AssCFs-Next()) {
$AssCF-Value = whatever
}
The above is pseudocode from memory, but is +/- 96% correct. :)
Hmmm... Here's what I get:
# /opt/rt3/bin/import-assets.sh /tmp/js.csv
gessolx1:
Loaded gessolx1 as asset #85.
Setting Client to STI
[Tue Apr 29 21:00:16 2008] [crit]: Can't modify non-lvalue subroutine
call at /opt/rt3/bin/import-assets.sh line 56, CSV line 2.
(/opt/rt3/lib/RT.pm:361)
Can't modify non-lvalue subroutine call at /opt/rt3/bin/import-assets.sh
line 56, CSV line 2.
And here's the code I'm using...
#!/usr/bin/perl
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
use RTx::AssetTracker::Asset;
RT::LoadConfig();
RT::Init();
use strict;
if (! $ARGV[0] || $ARGV[0] =~ /^--?h/) {
print Syntax: $0 {csvfile}\n;
exit 0;
}
open(CSV, $ARGV[0]) or die $!\n;
my $at = RTx::AssetTracker::Asset-new(RT-SystemUser);
my $line;
# customfield columns in csv file
my %cf_map = (
'Client' = 4,
'Location' = 5,
'Manufacturer' = 6,
'Model' = 7,
'Serial Number' = 8,
'OS Name' = 9,
);
while (CSV) {
chomp; $line++;
next if ($line == 1); # Skip CSV Header
s/^//; s/$//;
my @csv = split(/?,?/);
print $csv[0], :\n;
if (my $id = $at-Load($csv[0])) {
print \tLoaded $csv[0] as asset #$id.\n;
} else {
my ($id, $t, $msg) = $at-Create (
Name = $csv[0],
Status = $csv[1],
Type = $csv[2],
Description = $csv[3],
);
print \t$msg\n;
}
my $atcf = $at-CustomFields();
while (my $cf = $atcf-Next()) {
# check to see if we have a column number for this customfield
if (my $col = $cf_map{$cf-Name}) {
print \tSetting .$cf-Name. to .$csv[$col].\n;
$cf-Value = $csv[$col];
}
}
}
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
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[rt-users] RT 3.6.6 Install .. stuck on Apache configuration
I'm have installed RT 3.6 successfully from source but there is a configuration problem I can't seem to find. I get the following error when I pull up my url: RT: Request Tracker You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl , fastcgi or speedycgi handler. __ Here are my configuration files: httpd.conf virtual host section for rt: VirtualHost * ServerName rt.covista.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location /rt3 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost RT_SiteConfig.pm # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm Set( $rtname, 'covista'); Set($Organization, rt.covista.com); Set($Timezone, 'US/Eastern'); Set($WebBaseURL, http://rt.covista.comhttp://rt.covista.com/); Set($Webpath, /rt3); Set($CorrespondAddress, '[EMAIL PROTECTED]'mailto:'[EMAIL PROTECTED]'); Set($CommentAddress, '[EMAIL PROTECTED]'mailto:'[EMAIL PROTECTED]'); Set($logToSyslog, ''); Set($logToFile, 'debug'); Set($LogDir, '/var/log'); Set($LogToFileNamed , rt.log); Set($OwnerEmail, [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]); Set($MyTicketsLength, 20); Set($SendmailPath , /usr/sbin/sendmail); Set($SendmailArguments , -oi -t); 1; _ Anyone see something I should have caught here? If not any tips on how to resolve this problem? Thanks Bob Duff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] redirect RT login page - where does that happen?
Hi RT-experts, I've have RT 3.6.6 on a Solaris 9 machine and all is well -- but I need to redirect my old machine (another solaris 9, but with RT 3.6.3 not sending emails any more) -- so that the users are using RT on the new machine.I've been looking at share/html/index.html but I'm not following how to jump in BEFORE and redirect the page to another server.Help! If share/html/index.html is the first thing that gets executed, and it calls /Elements/Header -- how do I stop it there and redirect? Is the redirect in VirtualHost -- (I've tried replacing the servername...)??? VirtualHost haruspex.ucsd.edu ServerAdmin [EMAIL PROTECTED] DocumentRoot /opt/csw/apache/htdocs ServerName haruspex.ucsd.edu ErrorLog logs/error_log_haruspex CustomLog logs/access_log_haruspex combined Alias /rt3 /opt/csw/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/csw/rt3/bin/webmux.pl Location /rt3 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Thanks for any advice/direction -- I'm a complete novice with web intricacies so I appreciate the help. - Judy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
