[rt-users] Best method to authenticate with AD
Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey's RT:Authen::ExternalAuth extension 3. Jim Meyer's User_Local Overlay(Deprecated) Which of the three ways had work for you well and would you recommend? Kind regards Gerrit Kilian DGB (Pty) Ltd IT Support supervisor ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search order by custom field
Jesse Vincent wrote: Scott, you don't tell us what version of RT you're working with... Gah, I'm sorry... have had a few too many late nights. I'm running 3.8.1. -scott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Urgent help needed with Custom field on Ticket NOT WORKING
Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Urgent help needed with Custom field on Ticket NOTWORKING
Permission Allow all custom field ? Sent via BlackBerry from T-Mobile -Original Message- From: Curtis Raams [EMAIL PROTECTED] Date: Tue, 26 Aug 2008 18:07:21 To: rt-users@lists.bestpractical.com Subject: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best method to authenticate with AD
Gerrit Kilian wrote: Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey’s RT:Authen::ExternalAuth extension 3. Jim Meyer’s User_Local Overlay(Deprecated) I recommend 2 over 3 because 2 is a complete rewrite of 3 and Jim is happy that 2 deprecates 3. As for 1, I've never done it, but it depends on whether you just want access authentication, or whether you want user information to be loaded from an external source. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best method to authenticate with AD
im using externalauth in 3.8.1 and it works well with our ldap, but closer integration could be achieved via apache auth against a pam.d stack utilizing kerberos and samba to directly authenticate with your domain controllers. its less expensive for windows. you could even audit your logins to the RT system through the event viewer. - Original Message - From: Gerrit Kilian [EMAIL PROTECTED] Date: Tuesday, August 26, 2008 2:23 Subject: [rt-users] Best method to authenticate with AD To: rt-users@lists.bestpractical.com Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey's RT:Authen::ExternalAuth extension 3. Jim Meyer's User_Local Overlay(Deprecated) Which of the three ways had work for you well and would you recommend? Kind regards Gerrit Kilian DGB (Pty) Ltd IT Support supervisor ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best method to authenticate with AD
Another vote for #2 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Tuesday, August 26, 2008 4:51 AM To: Gerrit Kilian; RT Users Subject: Re: [rt-users] Best method to authenticate with AD Gerrit Kilian wrote: Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey's RT:Authen::ExternalAuth extension 3. Jim Meyer's User_Local Overlay(Deprecated) I recommend 2 over 3 because 2 is a complete rewrite of 3 and Jim is happy that 2 deprecates 3. As for 1, I've never done it, but it depends on whether you just want access authentication, or whether you want user information to be loaded from an external source. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bookmarked tickets at RT at a glance on upgraded RT 3.8.1
On Tue, Aug 26, 2008 at 12:24:02PM +0200, Knaupp, Thomas wrote: Hi List, using an upgraded RT [3.6.7 - 3.8.1], I can't see bookmarked tickets at RT at a glance .. Available Options are: QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards My Tickets Unowned Tickets What am I missing to add bookmarked tickets to my start page? You should have a saved search Bookmarked Tickets. If you don't have this search for some reason (the upgrade scripts should have created it), you can make one with one query: id = '__Bookmarked__' Regards, Tom Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best method to authenticate with AD
I'm using ExternalAuth, it works well and I would recommend it. I ran into a couple of implementation issues because 1) my AD User Objects lacked an E-mail address, and 2) many of my users had submitted tickets via E-mail and had rt accounts autocreated with their RT username being their E-mail address. The empty E-mail Addresses in the AD User object causes problems when a new user sends an E-mail to RT. A user account gets created with information from AD, but then mailgateway fails to find that user because the account has a null E-mail address. This meant that I had to update all my AD user objects, adding in their E-mail address, and update my procedures for Adding a User, but it all seems good now. The existing RT autocreated users needed to have their RT Username updated to match their AD account name (specifically the sAMAccountName) so that they could login to the RT web interface with the AD account name and password. Brian On Tue, 2008-08-26 at 08:20 +0200, Gerrit Kilian wrote: Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey’s RT:Authen::ExternalAuth extension 3. Jim Meyer’s User_Local Overlay(Deprecated) Which of the three ways had work for you well and would you recommend? Kind regards Gerrit Kilian DGB (Pty) Ltd IT Support supervisor ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Issues on RT 3.8.1
Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. Any ideas? Thanks! Roehl ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Access tickets and receive replies without web access
Ok in scrip section of the queue, that I am interested in, I am trying to create a new scrip. Condition: On Create Action: Notify AdminCCs Template: Global Template: Autoreply I put myself in the AdminCC group so I can get an email for any ticket get created Now if I set the `Action:' to User Defined I will just need to fill up the box Custom action preparation code: correct? What would be simple code I can put there so I ([EMAIL PROTECTED]) can receive an email when a ticket gets created? I am looking at http://wiki.bestpractical.com/view/WriteCustomAction but still not sure how to achieve it with really simple code. I also am looking at the RT Essentials Book on Scrip chapter (chp 6) and not able to fig out what would be a simple line to code for the user defined action to be notified on ticket create Any help would be appreciated On Mon, Aug 25, 2008 at 12:00 PM, Asif Iqbal [EMAIL PROTECTED] wrote: I am using RT 3.4.5 On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal [EMAIL PROTECTED] wrote: Hi I won't have access to our ticket system through web for next about a month. I am looking for a way to receive all the replies that a new ticket generates for the requestor short of continuosly running the rt from cli to generate the new ticket list. As far actually working on ticket I should be able to use the rt cli and my mua mutt. Thanks -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Automatic Ticket Assignment upon Ticket Creation in Queue X
Russ,
For that, you would need to put in a scrip that has a condition of
OnCreate and an action of UserDefined. Then your code to set owner
id to whatever. However, if you have more than one queue, the scrip
must be a queue oriented scrip, not global. Hope this helps. An example
of a set command follows:
$ticket-SetDue($duedate-ISO);
$ticket-SetStatus('open');
$ticket-SetOwner($RT::Nobody-Id, 'Force');
Kenn
LBNL
On 8/25/2008 2:35 PM, Russ Penar wrote:
The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.
Has anyone found this is possible? If so, do you have any details to
share?
Regards,
Russ
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Re: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING
Curtis, First of all, what type of CF is it? A Text field or select one value? If it is a Select one value and there are no values to select from, then that would cause this problem. Also, just because you created a CF and applied it to a queue, that does not mean anyone can update it. TO set up rights to update a CF you have to go to Configuration-Custom Fields-(select CF)-Group Rights. IT is here that you enable users to see and modify the CF. WE use groups so we don't have to maintain a whole truckload of users every time they changes responsibilities (we just remove them from a group and add them to another). If you only have a few users, the you might want to allow all privileged. Whatever your circumstances. The point is that a CF that is created AND applied to a queue still needs to have the usage rights set. CF's are treated as separate objects from tickets. Hope this helps. Kenn LBNL On 8/26/2008 1:07 AM, Curtis Raams wrote: Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost RT will run as follows http://localhost or http://localhost/rt both take me to RT login page but I only see the page in text format On a remote PC if I try to connect to RT http://myIPaddress I get the default apache welcome page when I try http://myIPaddress/rt I get 404 webpage could not be found The Fedora server will also be running mrtg as the main page (http://myIPaddress) so I need RT to run as http://myIPaddress/rt it doesn't matter what i seem to add it just flips between text and full mode in both root and myIPaddress/rt I need it to run only as http://myIPaddress/rt Please any ideas This is the config i'm running with now /ect/httpd/conf.d/rt3.conf NameVirtualHost localhost VirtualHost localhost ServerAdmin [EMAIL PROTECTED] ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost and RT_SiteConfig.pm Set( $rtname, 'myDomain.coml'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set( $WebDomain, 'localhost'); Set( $WebPath, '/rt'); _ Get thousands of games on your PC, your mobile phone, and the web with Windows®. http://clk.atdmt.com/MRT/go/108588800/direct/01/___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] (no subject)
What are your permissions on your RT folders? I'd take a look at those. Charlie On Aug 26, 2008, at 11:55 AM, Nick Price wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost RT will run as follows http://localhost or http://localhost/rt both take me to RT login page but I only see the page in text format On a remote PC if I try to connect to RT http://myIPaddress I get the default apache welcome page when I try http://myIPaddress/rt I get 404 webpage could not be found The Fedora server will also be running mrtg as the main page (http://myIPaddress ) so I need RT to run as http://myIPaddress/rt it doesn't matter what i seem to add it just flips between text and full mode in both root and myIPaddress/rt I need it to run only as http://myIPaddress/rt Please any ideas This is the config i'm running with now /ect/httpd/conf.d/rt3.conf NameVirtualHost localhost VirtualHost localhost ServerAdmin [EMAIL PROTECTED] ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost and RT_SiteConfig.pm Set( $rtname, 'myDomain.coml'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set( $WebDomain, 'localhost'); Set( $WebPath, '/rt'); Get thousands of games on your PC, your mobile phone, and the web with Windows®. Game with Windows ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
-- Kind Regards, Micheal Wilkinson EurISP Support Department t. 0871 220 2233 e. [EMAIL PROTECTED] EurISP Ltd. 6 Queensgate Huddersfield HD1 2RD --- To log a support ticket please email [EMAIL PROTECTED] --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] (no subject)
Sorry re read this. As for the 404 page what does your apache error log tell you? On Aug 26, 2008, at 11:55 AM, Nick Price wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost RT will run as follows http://localhost or http://localhost/rt both take me to RT login page but I only see the page in text format On a remote PC if I try to connect to RT http://myIPaddress I get the default apache welcome page when I try http://myIPaddress/rt I get 404 webpage could not be found The Fedora server will also be running mrtg as the main page (http://myIPaddress ) so I need RT to run as http://myIPaddress/rt it doesn't matter what i seem to add it just flips between text and full mode in both root and myIPaddress/rt I need it to run only as http://myIPaddress/rt Please any ideas This is the config i'm running with now /ect/httpd/conf.d/rt3.conf NameVirtualHost localhost VirtualHost localhost ServerAdmin [EMAIL PROTECTED] ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost and RT_SiteConfig.pm Set( $rtname, 'myDomain.coml'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set( $WebDomain, 'localhost'); Set( $WebPath, '/rt'); Get thousands of games on your PC, your mobile phone, and the web with Windows®. Game with Windows ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't Create Tickets
Hi, Our RT3 system has been working fine for a couple of years now without problems, suddenly last weekend the web interface slowed down drastically. That cleared up over the weekend however and for some reason (with no human interference), the ticket system has become unable to receive emails sent to our support inbox Linux tickets.eurisp.co.uk 2.6.18-8.1.14.el5 #1 SMP Thu Sep 27 18:58:54 EDT 2007 i686 i686 i386 GNU/Linux Perl 5.8.8, RT 3.6.3, !DBIx::!SearchBuilder 1.48, Apache 2.2.3, Mysql 14.12 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
Am 26.08.2008 um 17:15 schrieb rmp dmd: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html? format... ? I already asked this. It's a new option in RT_Config.pm that previously wasn't there (or wasn't necessary). I think it's $Webdomain. - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home- simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. Haven't seen that one. What's in the log when you do that? Rainer___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] (no subject)
Basically looks like you need a VirtualHost entry with your outside IP address. Since the default site is using a wildcard you can't on your secondary site, You could remove default and have the following with ServerName blah ServerAlias blah2 etc .. something along these lines .. but basically your apache is misconfigured not RT. NameVirtualHost * VirtualHost * ServerName localhost ServerAlias outsidehost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost or VirtualHost 127.0.0.1:80 ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost VirtualHost 192.168.1.10:80 ServerName private DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost Nick Price wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost RT will run as follows _http://localhost_ http://localhost/ or _http://localhost/rt_ both take me to RT login page but I only see the page in text format On a remote PC if I try to connect to RT _http://myIPaddress_ http://myipaddress/ I get the default apache welcome page when I try _http://myIPaddress/rt_ http://myipaddress/rt I get 404 webpage could not be found The Fedora server will also be running mrtg as the main page (_http://myIPaddress_ http://myipaddress/) so I need RT to run as _http://myIPaddress/rt_ http://myipaddress/rt it doesn't matter what i seem to add it just flips between text and full mode in both root and myIPaddress/rt I need it to run only as http://myIPaddress/rt Please any ideas This is the config i'm running with now /ect/httpd/conf.d/rt3.conf NameVirtualHost localhost VirtualHost localhost ServerAdmin [EMAIL PROTECTED] ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost and RT_SiteConfig.pm Set( $rtname, 'myDomain.coml'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set( $WebDomain, 'localhost'); Set( $WebPath, '/rt'); Get thousands of games on your PC, your mobile phone, and the web with Windows®. Game with Windows http://clk.atdmt.com/MRT/go/108588800/direct/01/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
On Tue, 2008-08-26 at 11:15 -0400, rmp dmd wrote: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. You need to set $WebDomain or $WebBaseURL in /opt/rt3/etc/RT_SiteConfig.pm Check out /opt/rt3/etc/RT_Config.pm for details on $WebDomain, $WebBaseURL, $WebURL and $WebPath, but don't make changes there, copy the block(s) you need/want to RT_SiteConfig.pm and make the changes there. Brian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems since upgrading to RT 3.8.x
I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0. 1. Randomly logging users out of RT. One example is when a user clicks on ## highest priority tickets I own. It brings up the top tickets, but when they click on one, it takes them back to the login screen. When they log back in, it takes them into the ticket they clicked on before they logged out. 2. One two occasions, RT has just crashed with an internal server error when trying to navigate to the URL. I restarted httpd and mysqld and it still did not come up. Everything worked fine after I rebooted. I don't see anything in the logs to indicate the reason. 3. Old code to show complete ticket history in a template no longer works, as detailed in previous post. If anyone could lead me in the right direction on fixing any of these, I would appreciate it. Thanks, Shannon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems since upgrading to RT 3.8.x
Am 26.08.2008 um 20:41 schrieb Shannon Adams: I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0. 1. Randomly logging users out of RT. One example is when a user clicks on ## highest priority tickets I own. It brings up the top tickets, but when they click on one, it takes them back to the login screen. When they log back in, it takes them into the ticket they clicked on before they logged out. I also found that, on my test-install. However, clearing mason-cache and local browser cache seems to have cured it. RT seems to cache very aggressively and that can lead to some strange effects. Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems since upgrading to RT 3.8.x
No, the URL is the same. Shannon - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED]; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Sent: Tuesday, August 26, 2008 2:54:03 PM Subject: Re: [rt-users] Problems since upgrading to RT 3.8.x Did the url change when you upgraded ? --Original Message-- From: Shannon Adams Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Aug 26, 2008 11:41 Subject: [rt-users] Problems since upgrading to RT 3.8.x I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0. 1. Randomly logging users out of RT. One example is when a user clicks on ## highest priority tickets I own. It brings up the top tickets, but when they click on one, it takes them back to the login screen. When they log back in, it takes them into the ticket they clicked on before they logged out. 2. One two occasions, RT has just crashed with an internal server error when trying to navigate to the URL. I restarted httpd and mysqld and it still did not come up. Everything worked fine after I rebooted. I don't see anything in the logs to indicate the reason. 3. Old code to show complete ticket history in a template no longer works, as detailed in previous post. If anyone could lead me in the right direction on fixing any of these, I would appreciate it. Thanks, Shannon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
Thank you for all the replies. I will try later on adjusting the links. There are no logs from apache2/error.logs when click Home-Tickets-configuration but will ask me to log again. Here's the access.log 192.168.1.1 - - [26/Aug/2008:15:25:47 -0400] GET /rt/ HTTP/1.1 301 384 http://mydomain.com/rt/index.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:25:47 -0400] GET /rt/index.html HTTP/1.1 200 22880 http://mydomain.com/rt/index.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:25:48 -0400] GET /rt/Search/Simple.html HTTP/1.1 200 6796 http://mydomain.com/rt/index.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:25:49 -0400] GET /rt/Search/Build.html HTTP/1.1 200 37896 http://mydomain.com/rt/Search/Simple.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:25:50 -0400] GET /rt/Tools/index.html HTTP/1.1 200 5066 http://mydomain.com/rt/Search/Build.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) On Tue, Aug 26, 2008 at 2:20 PM, Rainer Duffner [EMAIL PROTECTED]wrote: Am 26.08.2008 um 17:15 schrieb rmp dmd: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? I already asked this. It's a new option in RT_Config.pm that previously wasn't there (or wasn't necessary). I think it's $Webdomain. - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. Haven't seen that one. What's in the log when you do that? Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
Hi, The info provided helped in adjusting the link. However, it leads me to the same weird scenario again. When I'm in either Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets then click any of Home, Simple Search, Tickets, Tools, Configuration, Preferences, Approval it will asked me to log again. I already tried deleting Temp internet files and cookies. Here's the /etc/apache2/conf.d/rt.conf # as RT is out of document root then we want alias # and should define directory access Alias /rt /opt/rt3/share/html/ PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html/ Order allow,deny Allow from all /Directory Location /NoAuth/images SetHandler default /Location Location /rt RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location There's no info on error.log. Here's access.log 192.168.1.1 - - [26/Aug/2008:15:54:21 -0400] GET /rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20BookmarkOrder=DESCOrderBy=LastUpdatedQuery=id%20%3D%20'__Bookmarked__'Rows=999 HTTP/1.1 200 13184 http://mydomain.com/rt/index.html; Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:54:27 -0400] GET /rt/ HTTP/1.1 301 384 http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20BookmarkOrder=DESCOrderBy=LastUpdatedQuery=id%20%3D%20'__Bookmarked__'Rows=999 Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) 192.168.1.1 - - [26/Aug/2008:15:54:27 -0400] GET /rt/index.html HTTP/1.1 200 5060 http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20BookmarkOrder=DESCOrderBy=LastUpdatedQuery=id%20%3D%20'__Bookmarked__'Rows=999 Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727) On Tue, Aug 26, 2008 at 2:28 PM, Brian Buchanan [EMAIL PROTECTED]wrote: On Tue, 2008-08-26 at 11:15 -0400, rmp dmd wrote: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. You need to set $WebDomain or $WebBaseURL in /opt/rt3/etc/RT_SiteConfig.pm Check out /opt/rt3/etc/RT_Config.pm for details on $WebDomain, $WebBaseURL, $WebURL and $WebPath, but don't make changes there, copy the block(s) you need/want to RT_SiteConfig.pm and make the changes there. Brian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] (no subject)
http://wiki.bestpractical.com/view/ManualApacheConfig - on this page everything you need is described, except new for 3.8 option $WebDomain, but read comments below. On Tue, Aug 26, 2008 at 8:55 PM, Nick Price [EMAIL PROTECTED] wrote: Hi I'm still having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updates In firefox on the localhost RT will run as follows http://localhost or http://localhost/rt both take me to RT login page but I only see the page in text format Sure as apache's DocumentRoot and by Location directives in your httpd.conf point to the code. More below. On a remote PC if I try to connect to RT http://myIPaddress I get the default apache welcome page when I try http://myIPaddress/rt I get 404 webpage could not be found Location /rt and Location /rt/ are different things. The Fedora server will also be running mrtg as the main page (http://myIPaddress) Then DocumentRoot and other things in your config MUST point to the root thing - mrtg. so I need RT to run as http://myIPaddress/rt Set($WebPath, '/rt'); Set($WebDomain, 'myIPaddress'); As far as I can see that's all you need in RT config. it doesn't matter what i seem to add it just flips between text and full mode in both root and myIPaddress/rt I need it to run only as http://myIPaddress/rt Please any ideas Read doc mentioned above. This is the config i'm running with now /ect/httpd/conf.d/rt3.conf NameVirtualHost localhost This is wrong. Use real domain name or IP. VirtualHost localhost ServerAdmin [EMAIL PROTECTED] ServerName localhost DocumentRoot /opt/rt3/share/html this is wrong, should point to mrtg or something else, whatever you wish to be available as http://myaddress/;. AddDefaultCharset UTF-8 PerlRequire /opt/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location /rt this is wrong should be Location /rt/ URL to access should be http://myIPaddress/rt/; and not http://myIPaddress/rt;. You can add rewrite rule later. SetHandler perl-script PerlResponseHandler RT::Mason /Location /VirtualHost and RT_SiteConfig.pm Set( $rtname, 'myDomain.coml'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set( $WebDomain, 'localhost'); This is wrong. localhost is localhost for other people too. Some things are be broken for other people because of this. This MUST be something resolvable for people who will be using RT. Set( $WebPath, '/rt'); -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd [EMAIL PROTECTED] wrote: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? WebDomain option? - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. Any ideas? WebDomain or session corruption because of incorrect upgrade. SHOW CREATE TABLE sessions; Thanks! Roehl ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
In 75% of cases people need only: $WebDomain and $WebPath On Tue, Aug 26, 2008 at 10:28 PM, Brian Buchanan [EMAIL PROTECTED] wrote: On Tue, 2008-08-26 at 11:15 -0400, rmp dmd wrote: Hi, First, I'd like to say great job on putting up an excellent documentation that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but was able to do the updagrade easily. I just have few minor issues on 3.8.1. - On RT at Glance the link for Bookmarked Tickets, 10 highest priority tickets I own, 10 newest unowned tickets are pointing for http://localhost/rt/Search/Results.html?format... How can change this link to http://mydomain.com/rt/Search/Results.html?format... ? - While I'm exploring the new interface 3.8.1, I stumble in this weird scenario which I'm not sure if it's normal or bug. when I click Home-Tickets-configuration, it will be on site http://mydomain.com/rt/Admin/index.html but it will ask me to log again. same thing when I click Home-simpleSearch-tickets-Tools, it will on site http://mydomain.com/rt/Tools/index.html but it will ask me to log again. I'm not sure what else is in ther but this may be nuisance. You need to set $WebDomain or $WebBaseURL in /opt/rt3/etc/RT_SiteConfig.pm Check out /opt/rt3/etc/RT_Config.pm for details on $WebDomain, $WebBaseURL, $WebURL and $WebPath, but don't make changes there, copy the block(s) you need/want to RT_SiteConfig.pm and make the changes there. Brian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems since upgrading to RT 3.8.x
I also have discovered this... Am testing out this new version on a system loaded with Fedora Core 6. Would get sent back to login screen if I try to build a search query. Then found if I click on either tickets I own or unowned tickets and select one of the tickets displayed, it throws me to the login screen. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't remove incorrect new ticket queue entry in dropdown
Okay, still stuck... I spoke with Jim Meyer (of the LDAP Auth fame) who mentioned that he thought there was an RTx module called something like RTx::who's-reporting or such. It's designed to do better logging to find out where stuff is config'd (like my mysterious default queue). Does this sound familiar to anyone? Again, thanks for all the help k -=-=-=- -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Freels Sent: Tuesday, August 05, 2008 2:36 PM To: rt Users Subject: Re: [rt-users] Can't remove incorrect new ticket queue entryindropdown Still stuck on this :-( The affected user(s)(yes, there are more than one) all seem now to have the ENG Queue in the New Ticket dropdown. I have all but removed the user I was originally debugging this for (the HR Director); pretty much, she is a privledged user and is a member of the HR Group, but the Group has no rights and she has no User rights. If you have the Quick Search set up on the RT at a Glance while logged in as the HR Director user and click on the Edit tab for RTaaG, you are presented with the choices of queues you'd like to see for QS. That Queue (ENG) is *always* available as a choice. I noticed that if I take away the SeeQueue rights for Privedged Users in that Queue, the HR Queue disappears from that RT at a glance Edit option, but not the ENG Queue. So it looks like the ENG queue is somehow embedded somewhere. Is there a way to fix this short of shredding it? This is affecting more than just this user now, and is becoming a show-stopper. Unfortunately, the ENG queue is already in production, so it would be extremely difficult for me to start over or even upgrade to 3.8. Thanks for *any* suggestions anyone might have! k -=-=-=- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
Tried deleting everything in sessions table, since this is just a test server and still see the trouble. My RT_SiteConfig.pm: Set($rtname, 'NCS'); Set($Timezone, 'US/Mountain'); Set($LogToSyslog, ''); Set($LogToFile, 'info'); Set($LogToDir, '/opt/rt3/var/log'); Set( $WebDomain, 'csqidev01.rmtc.fedex.com' ); Set($WebBaseURL, http://csqidev01.rmtc.fedex.com/;); Set($WebURL, http://csqidev01.rmtc.fedex.com/;); Set($Organization , rmtc.fedex.com); Set($ParseNewMessageForTicketCcs , 1); Set($DevelMode, '1'); Httpd.conf: VirtualHost 199.82.150.161:80 ServerAdmin root ServerName csqidev01.rmtc.fedex.com ServerAlias csqidev01 DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlModule Apache2::compat PerlRequire /opt/rt3/bin/webmux.pl Alias /NoAuth/Images/ /opt/rt3/share/html/NoAuth/images Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Seeing this with both firefox and IE.. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING
Hello, The CF is a 'input one value' type, and is for a 'tickets' and assigned to the 'queue'. It also has the correct (all) privileges set in the Groups associated. I also had not correctly detailed all of the problems we are having. The ticket actually shows custom fields, however the custom fields the ticket are showing is NOT ticket custom fields, but USER custom fields. When I create a new ticket, it shows the ticket custom fields correctly, but if I input any value upon submit of ticket I get the new ticket displayed, and in the yellow box on the top I get Custom field 1 does not apply to this object. And the ticket DOES show some custom fields, however they are USER custom fields, and not ticket custom fields. This to me seems clearly to be an issue with RT 3.8.0 Curtis Raams -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Wednesday, 27 August 2008 2:43 AM To: Curtis Raams Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING Curtis, First of all, what type of CF is it? A Text field or select one value? If it is a Select one value and there are no values to select from, then that would cause this problem. Also, just because you created a CF and applied it to a queue, that does not mean anyone can update it. TO set up rights to update a CF you have to go to Configuration-Custom Fields-(select CF)-Group Rights. IT is here that you enable users to see and modify the CF. WE use groups so we don't have to maintain a whole truckload of users every time they changes responsibilities (we just remove them from a group and add them to another). If you only have a few users, the you might want to allow all privileged. Whatever your circumstances. The point is that a CF that is created AND applied to a queue still needs to have the usage rights set. CF's are treated as separate objects from tickets. Hope this helps. Kenn LBNL On 8/26/2008 1:07 AM, Curtis Raams wrote: Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Forking a ticket
Another alternative http://wiki.bestpractical.com/view/ForkIntoNewTicket -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Issues on RT 3.8.1
I am also having the same Logout/Login issues as described above. The are no errors reported on the debug.log or the access/error logs. This only happened after I upgraded from 3.8.0 to 3.8.1. It seems as one changes links from Home to Simple Search or Tools, the application will log you out at random. I have tried all the fixes suggested here with no avail. This is happening with Firefox, IE and Safari. Any ideas? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING
Curtis, Well, we don't use user-custom fields and from what you said, the fact that the ticket custom fields don't allow data is wierd. I still think it has to do with the permissions, but I could be wrong on this one. Sorry I can't be of more help. Kenn LBNL On 8/26/2008 4:17 PM, Curtis Raams wrote: Hello, The CF is a 'input one value' type, and is for a 'tickets' and assigned to the 'queue'. It also has the correct (all) privileges set in the Groups associated. I also had not correctly detailed all of the problems we are having. The ticket actually shows custom fields, however the custom fields the ticket are showing is NOT ticket custom fields, but USER custom fields. When I create a new ticket, it shows the ticket custom fields correctly, but if I input any value upon submit of ticket I get the new ticket displayed, and in the yellow box on the top I get Custom field 1 does not apply to this object. And the ticket DOES show some custom fields, however they are USER custom fields, and not ticket custom fields. This to me seems clearly to be an issue with RT 3.8.0 Curtis Raams -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Wednesday, 27 August 2008 2:43 AM To: Curtis Raams Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Urgent help needed with Custom field on Ticket NOT WORKING Curtis, First of all, what type of CF is it? A Text field or select one value? If it is a Select one value and there are no values to select from, then that would cause this problem. Also, just because you created a CF and applied it to a queue, that does not mean anyone can update it. TO set up rights to update a CF you have to go to Configuration-Custom Fields-(select CF)-Group Rights. IT is here that you enable users to see and modify the CF. WE use groups so we don't have to maintain a whole truckload of users every time they changes responsibilities (we just remove them from a group and add them to another). If you only have a few users, the you might want to allow all privileged. Whatever your circumstances. The point is that a CF that is created AND applied to a queue still needs to have the usage rights set. CF's are treated as separate objects from tickets. Hope this helps. Kenn LBNL On 8/26/2008 1:07 AM, Curtis Raams wrote: Hello, I am using RT 3.8.0 I have custom fields that have been set as tickets in the Applies to field. When I attempt to create a new ticket, I see the custom field on the 'new ticket' page. However irrespective of what I insert to this value, it will not populate on the new ticket. I get the error Custom field 33 does not apply to this object However the ticket is set as a tickets and in the Applies To tab it has been assigned to the Queue. And this is verified by the fact that it appears on the new ticket creation for this Queue. Is there a known issue that someone may be able to assist me with on this one? Curtis Raams ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues on RT 3.8.1
send us results of SHOW CREATE TABLE sessions; On Wed, Aug 27, 2008 at 4:05 AM, Carlos A. Alvarez [EMAIL PROTECTED] wrote: I am also having the same Logout/Login issues as described above. The are no errors reported on the debug.log or the access/error logs. This only happened after I upgraded from 3.8.0 to 3.8.1. It seems as one changes links from Home to Simple Search or Tools, the application will log you out at random. I have tried all the fixes suggested here with no avail. This is happening with Firefox, IE and Safari. Any ideas? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
