Re: [rt-users] Combining Apache Auth with RT:Authen:External overlays
David, Do you use some SingleSignOn solution? If it's not the case then why do you need apache auth at all? On Thu, Oct 8, 2009 at 4:51 AM, David Nillesen dnill...@une.edu.au wrote: Hi, I’ve been trying to get this to work for a bit, but am not having any luck. o What I would like is to use Apache authentication via LDAP, so that all the apps on our server running RT are using the same auth system. o Then I would like to use an LDAP overlay so that users are driven with current information from our LDAP system. So far, I’ve had RT-Authen-ExternalAuth working, but not in combination with Apache Auth. RT External Auth works fine, but forces people to log in multiple times to the system, once for Apache and once for RT. The way users are handled inside RT-Authen-ExternalAuth is excellent and ideal for my case. Is there any way to tie this to Apache Basic Auth? I would use an LDAP overlay, but all the docs seem to have been pulled from the wiki and now point back to the RT-Authen-ExternalAuth module. I’m running the latest 3.8 RT with 0.08 RT-Authen-ExternalAuth. My other option appears to be to use an SSO cookie auth system and protect my server that way and get RT-Authen-ExternalAuth to use the cookie. I was really trying to avoid this however as it is massive overkill, well IMO. Thanks for your time, Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt at a glance components
On Thu, Oct 08, 2009 at 09:27:14AM +0100, G.Booth wrote: Hi Does anybody know if there is an easy way to make a clone of a component on the RT at a glance page (MyRT.html) ? e.g. take a copy of QuickCreate and have a QuickCreate2. copy share/html/Elements/Quicksearch to local/html/Elements/Quicksearch2 modify it to suit your needs add it to RT_Site_Config.pm: Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards Quicksearch2)]); restart webserver ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Combining Apache Auth with RT:Authen:External overlays
For our area which is essentially the datacentre staff, we have a variety of applications, such as nagios, (hopefully) request tracker, a blog, wiki, fileshare etc etc all running of a single webserver that forms the home of our activities and documentation. I'd like to reduce it to a single login to get on and move around freely. Though even as I explain it, it is going to make more sense with an SSO solution. I might take another look at webauth. It's one more thing to run, but may be simpler in total. Thanks, Dave -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Thursday, 8 October 2009 6:07 PM To: David Nillesen Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Combining Apache Auth with RT:Authen:External overlays David, Do you use some SingleSignOn solution? If it's not the case then why do you need apache auth at all? On Thu, Oct 8, 2009 at 4:51 AM, David Nillesen dnill...@une.edu.au wrote: Hi, I’ve been trying to get this to work for a bit, but am not having any luck. o What I would like is to use Apache authentication via LDAP, so that all the apps on our server running RT are using the same auth system. o Then I would like to use an LDAP overlay so that users are driven with current information from our LDAP system. So far, I’ve had RT-Authen-ExternalAuth working, but not in combination with Apache Auth. RT External Auth works fine, but forces people to log in multiple times to the system, once for Apache and once for RT. The way users are handled inside RT-Authen-ExternalAuth is excellent and ideal for my case. Is there any way to tie this to Apache Basic Auth? I would use an LDAP overlay, but all the docs seem to have been pulled from the wiki and now point back to the RT-Authen-ExternalAuth module. I’m running the latest 3.8 RT with 0.08 RT-Authen-ExternalAuth. My other option appears to be to use an SSO cookie auth system and protect my server that way and get RT-Authen-ExternalAuth to use the cookie. I was really trying to avoid this however as it is massive overkill, well IMO. Thanks for your time, Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.421 / Virus Database: 270.14.7/2421 - Release Date: 10/07/09 20:49:00 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Combining Apache Auth with RT:Authen:External overlays
Got it. You want SSO. Probably it's easy to fix in ExternalAuth extension. On Thu, Oct 8, 2009 at 2:12 PM, David Nillesen dnill...@une.edu.au wrote: For our area which is essentially the datacentre staff, we have a variety of applications, such as nagios, (hopefully) request tracker, a blog, wiki, fileshare etc etc all running of a single webserver that forms the home of our activities and documentation. I'd like to reduce it to a single login to get on and move around freely. Though even as I explain it, it is going to make more sense with an SSO solution. I might take another look at webauth. It's one more thing to run, but may be simpler in total. Thanks, Dave -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Thursday, 8 October 2009 6:07 PM To: David Nillesen Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Combining Apache Auth with RT:Authen:External overlays David, Do you use some SingleSignOn solution? If it's not the case then why do you need apache auth at all? On Thu, Oct 8, 2009 at 4:51 AM, David Nillesen dnill...@une.edu.au wrote: Hi, I’ve been trying to get this to work for a bit, but am not having any luck. o What I would like is to use Apache authentication via LDAP, so that all the apps on our server running RT are using the same auth system. o Then I would like to use an LDAP overlay so that users are driven with current information from our LDAP system. So far, I’ve had RT-Authen-ExternalAuth working, but not in combination with Apache Auth. RT External Auth works fine, but forces people to log in multiple times to the system, once for Apache and once for RT. The way users are handled inside RT-Authen-ExternalAuth is excellent and ideal for my case. Is there any way to tie this to Apache Basic Auth? I would use an LDAP overlay, but all the docs seem to have been pulled from the wiki and now point back to the RT-Authen-ExternalAuth module. I’m running the latest 3.8 RT with 0.08 RT-Authen-ExternalAuth. My other option appears to be to use an SSO cookie auth system and protect my server that way and get RT-Authen-ExternalAuth to use the cookie. I was really trying to avoid this however as it is massive overkill, well IMO. Thanks for your time, Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.421 / Virus Database: 270.14.7/2421 - Release Date: 10/07/09 20:49:00 -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] email filter that sets ticket via subject lookup?
On Wed, Oct 07, 2009 at 11:24:50PM -0500, Robert Eden wrote: Howdy All. We work with a vendor and store the vendor's ticket # in a custom field. We'd like to be able to add a comment to the RT ticket by ccing RT on vendor email. The subject of the message contains the vendor ticket number, and I'll determine the RT # via a search. I'm trying to figure out the best way to do this. The Right method appears to be a custom RT::Interface::Email module, but the only hook appears to be GetCurrentUser and there's no way to set ticket number or modify the message. I looked at the code and don't see a GetCurrentTicket callback. Are the RT::Interface::Email modules only good for authentication? Another method is to replace the rt-mailgate script with one of my own. This seems like an excessive hack into RT internals. Is there a more official way? You may just want to borrow the Nagios scrips on the wiki and On Create find the existing ticket you need to merge into and set the CF from there. You'll find the Scrip Action interface to be a lot easier to do what you need (since the tickets exist and you can set properties). -kevin pgpyS2Hx5rwMC.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Autofill CFs from LDAP
I am sure this has come up and been dealt with before, but, I can't seem to find a solution anywhere. We authenticate our RT users via ldap, and one of the things it picks up is the users phone number.I would like to include that information in the new ticket screen - IE, have a field that defaults to their phone number that they can overwrite. I have a CF (currently empty) on the screen for phone number. The question, of course, is how do I populate it with the info from ldap, much like the requesters email address is populated? Thanks This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Partial upgrade form 3.6.1 to 3.8.5
Hi, I had a debian-packaged (etch) RT on a box and new options from 3.8 are interesting to us, so I plan to install a brand new RT install from sources, but would like to keep my existing DB. Correct me if I'm wrong : I juste need to do the RT setup, without the DB creation, run the DB upgrade script, et voilà ?? Thanks for your attention -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error in viewing one ticket
I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error: Can't call method Name on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700. Any one have any idea what could cause this? This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Finding the current user for a reply (scrips)
I'm trying to write a scrip to set a ticket's status based on who
replies to it - if it's staff, set it to stalled, if it's not, set to open.
I currently have an OnCorrespond condition, and a custom Action, but I'm
not seeing the user I expect from the Transaction object.
$RT::Logger-warning(Welcome to Scrip 13);
# get actor ID
my $trans = $self-TransactionObj;
my $Ticket = $trans-TicketObj;
my $Actor = $self-CurrentUser();
$RT::Logger-warning(ref($Ticket). .ref($Actor));
# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser-id;
$RT::Logger-warning(Actor is .$Actor-Name);
my $staff = 0;
my $GroupObj = RT::Group-new($Actor);
$GroupObj-LoadUserDefinedGroup( 'RTUsers' );
my $PrincipalObj = RT::Principal-new($Actor);
$PrincipalObj-Load($Actor-id);
$RT::Logger-warning(groupname: .$GroupObj-Name); #Remove them from
production
$RT::Logger-warning(principaltype: .$PrincipalObj-PrincipalType);
if ($GroupObj-HasMemberRecursively($PrincipalObj)) {
$staff = 1;
$self-TicketObj-SetStatus('stalled');
$RT::Logger-warning(Staff);
}
else
{
$RT::Logger-warning(Non-staff);
}
return 1;
and the log output is:
Oct 8 16:49:31 rt RT: Welcome to Scrip 13 ((eval 759):1)
Oct 8 16:49:31 rt RT: RT::Ticket RT::CurrentUser ((eval 759):9)
Oct 8 16:49:31 rt RT: Actor is RT_System ((eval 759):14)
Oct 8 16:49:31 rt RT: groupname: RTUsers ((eval 759):26)
Oct 8 16:49:31 rt RT: principaltype: User ((eval 759):27)
Oct 8 16:49:31 rt RT: Non-staff ((eval 759):36)
even though I am triggering this by replying to a ticket logged in as a
normal user (in the RTUsers group) from the web UI. Why is it 'RT_System'?
Can someone please point me in the right direction? I think I'm probably
missing something fundamental...
Thanks,
Howie
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Re: [rt-users] Error in viewing one ticket
On Thu, Oct 08, 2009 at 11:59:38AM -0400, Lander, Scott wrote: I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error: Can't call method Name on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700. Any one have any idea what could cause this? In 3.8.5 that line involves a User object. Have you deleted a user manually or forced a shredder deletion of a user who was still associated with tickets? -kevin pgpaUQzVtr34x.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error in viewing one ticket
Hi Scott, I have seen that happen when there is a missing user, or the Principals table is out of whack. It is hard to tell with the information that is given though. Did you happen to do a partial database migration? Are you running a cron job that is removing users? Are you acting directly in the database? Maybe you are using RT Shredder? Thanks, Bill Graboyes On Thu, Oct 8, 2009 at 8:59 AM, Lander, Scott slan...@hearstsc.com wrote: I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error: Can't call method Name on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700. Any one have any idea what could cause this? This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Finding the current user for a reply (scrips)
On Thu, Oct 08, 2009 at 05:12:13PM +0100, Howard Jones wrote:
I'm trying to write a scrip to set a ticket's status based on who
replies to it - if it's staff, set it to stalled, if it's not, set to open.
I currently have an OnCorrespond condition, and a custom Action, but I'm
not seeing the user I expect from the Transaction object.
$RT::Logger-warning(Welcome to Scrip 13);
# get actor ID
my $trans = $self-TransactionObj;
my $Ticket = $trans-TicketObj;
my $Actor = $self-CurrentUser();
Try using $trans-Creator or $trans-CreatorObj
Scrips run in a system context, but the creator of the transaction
will be the user who triggered it.
-kevin
$RT::Logger-warning(ref($Ticket). .ref($Actor));
# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser-id;
$RT::Logger-warning(Actor is .$Actor-Name);
my $staff = 0;
my $GroupObj = RT::Group-new($Actor);
$GroupObj-LoadUserDefinedGroup( 'RTUsers' );
my $PrincipalObj = RT::Principal-new($Actor);
$PrincipalObj-Load($Actor-id);
$RT::Logger-warning(groupname: .$GroupObj-Name); #Remove them from
production
$RT::Logger-warning(principaltype: .$PrincipalObj-PrincipalType);
if ($GroupObj-HasMemberRecursively($PrincipalObj)) {
$staff = 1;
$self-TicketObj-SetStatus('stalled');
$RT::Logger-warning(Staff);
}
else
{
$RT::Logger-warning(Non-staff);
}
return 1;
and the log output is:
Oct 8 16:49:31 rt RT: Welcome to Scrip 13 ((eval 759):1)
Oct 8 16:49:31 rt RT: RT::Ticket RT::CurrentUser ((eval 759):9)
Oct 8 16:49:31 rt RT: Actor is RT_System ((eval 759):14)
Oct 8 16:49:31 rt RT: groupname: RTUsers ((eval 759):26)
Oct 8 16:49:31 rt RT: principaltype: User ((eval 759):27)
Oct 8 16:49:31 rt RT: Non-staff ((eval 759):36)
even though I am triggering this by replying to a ticket logged in as a
normal user (in the RTUsers group) from the web UI. Why is it 'RT_System'?
Can someone please point me in the right direction? I think I'm probably
missing something fundamental...
Thanks,
Howie
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Re: [rt-users] Error in viewing one ticket
Scott, Every ticket will try to show it's history. In your case, it died trying to find a UserID on the USERS table that was identified in the transaction record. I recommend the following: 1) Get into the DataBase and find that Transaction (usually, I look at the history in that ticket and see where it stops. That gives me an idea of what to look for in terms of action) 2) Get the UserId identified in that transaction record and see if it is in the USERS table. 3) If not in the Users table, you have a couple of options on how to fix it, one being using SQL to change the UserID on that transaction record to a Users Id that already exist and will suffice as a replacement. This type of action would NOT meet the approval of Audit, but it WILL fix the error situation. I have a set of SQL commands I have used in the past to resolve these types of problems. Let m eknow if you want them. Kenn LBNL On 10/8/2009 8:59 AM, Lander, Scott wrote: I have one ticket that, when I go to view it, it displays about a half of the details and then give the following error: Can't call method Name on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700. Any one have any idea what could cause this? This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Partial upgrade form 3.6.1 to 3.8.5
On Thu, Oct 08, 2009 at 04:33:13PM +0200, Nicolas GUIOT wrote: I had a debian-packaged (etch) RT on a box and new options from 3.8 are interesting to us, so I plan to install a brand new RT install from sources, but would like to keep my existing DB. Correct me if I'm wrong : I juste need to do the RT setup, without the DB creation, run the DB upgrade script, et voil?? ?? That should be just about it, yes. It's worth bearing in mind that you should be able to install RT3.8 onto etch without too much trouble if you are confident with installing selected packages from another release without hosing your system; the packages are available in squeeze/sid. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Matching relative dates in scrips
I'm trying to get a scrip condition to match when the Starts field of a
ticket has a date of today. We want to be able to set tickets as
stalled with a Starts date sometime in the future, and have a cron job
open tickets on the day when they start, and have a scrip notify the
ticket owner.
Cron entry looks like this:
rt-crontool --search RT::Search::FromSQL --search-arg Status =
'stalled' AND Starts = 'today' --action RT::Action::SetStatus
--action-arg open
Scrip condition looks like this:
my $txn = $self-TransactionObj;
my $starts = $self-TicketObj-StartsObj;
if ( $txn-OldValue eq stalled $txn-NewValue eq open $starts
eq today )
{
return 1;
}
else
{
return 0;
}
The date isn't matching though. I'm missing something, I'm just not
sure what (date conversion maybe?)
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Re: [rt-users] email filter that sets ticket via subject lookup?
On 10/8/2009 9:02 AM, Kevin Falcone wrote: On Wed, Oct 07, 2009 at 11:24:50PM -0500, Robert Eden wrote: Howdy All. We work with a vendor and store the vendor's ticket # in a custom field. We'd like to be able to add a comment to the RT ticket by ccing RT on vendor email. The subject of the message contains the vendor ticket number, and I'll determine the RT # via a search. You may just want to borrow the Nagios scrips on the wiki and On Create find the existing ticket you need to merge into and set the CF from there. You'll find the Scrip Action interface to be a lot easier to do what you need (since the tickets exist and you can set properties). Thanks for the idea Kevin... I got a modified scrip working. That solution takes the new ticket and merges it with my main one. It works, but you have the side-effect of potentially a lot of extra tickets and also additional requestors because they're merged. Is there any way to avoid the new ticket with new requestor? I get the feeling the ticket is already created by the time on-create hits, so that damage is already done. One solution is to extract the text and add the comment to the other ticket and then change the status of the newly created ticket to delete. I still get an extra ticket, but at least it doesn't do much harm. I'm leaning towards that.. I guess it's cleaner than intercepting it at the mail entry. Robert ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Apache Failed while Restarting - Request Tracker
Hello Experts Please help me to proceed further steps in RT. I am a newbie in RT. I am using RT3 in RHEL5. here with i am sending my files and log details. [Fri Oct 09 15:10:40 2009] [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 627.\nCompilation failed in require at (eval 2) line 1.\n [Fri Oct 09 15:10:40 2009] [error] Can't load Perl file: /opt/rt3/bin/ webmux.pl for server 192.168.1.2:0, exiting... - This is httpd.conf file Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory VirtualHost 192.168.1.2 ServerName 192.168.1.2 DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache2 Apache::compat PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location /rt RedirectMatch permanent (.*)/$ $1/index.html SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost - This is /opt/rt3/etc/SiteConfig.pm file Set($rtname, 'rt3'); #Set($Organization, 'example.org'); #Set($CorrespondAddress , 'supp...@example.org'); #Set($CommentAddress , 'support-comm...@example.org'); #Set($Timezone , ‘GMT’); # obviously choose what suits you # THE DATABASE: Set($DatabaseType, 'mysql'); # e.g. Pg or mysql # These are the settings we used above when creating the RT database, # you MUST set these to what you chose in the section above. Set($DatabaseUser , 'rt'); Set($DatabasePassword , 'semansys'); Set($DatabaseName , 'rt3'); # Ensure this is set to rt3! # THE WEBSERVER: Set($WebPath , '/opt/rt3/share/html/'); Set($WebBaseURL , 'http://192.168.1.2'); Set(@Plugins,(qw(Extension::QuickDelete RT::FM))) --- Please help me to solve the issue. Regards Arun Balaji.L ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
